Trabajos warehouse lead en RichmondCrear alertas

Job Title: Purchasing Administrator Location: Greenford, West London Reporting to: Purchasing Manager Salary: £34,000 annually Working Pattern: Full-time Hybrid, based at our Greenford site 3 days a week minimum About Us At Borough Broth, we’re driven by a mission to deliver organic, nourishing, and delicious food while being committed to sustainability, transparency, and creating food that’s as convenient as it is wholesome. We are a fast growing, values led manufacturing business with a collaborative culture and a deep passion for real food. In Autumn 2026 we will be moving into a brand new manufacturing facility in Greenford to support the next ten years of growth. Role Purpose The Purchasing Administrator supports the Purchasing Manager in ensuring raw materials, ingredients and packaging are ordered accurately and delivered on time to support production. This role is key to maintaining smooth day-to-day purchasing operations, managing supplier communication and keeping purchasing records accurate. Key Responsibilities Purchasing & Order Management • Raise purchase orders for ingredients, packaging and other production materials, • Track and monitor orders to ensure on-time delivery, • Maintain accurate purchasing records in internal systems, • Update delivery schedules and communicate changes with production and warehouse teams Supplier Coordination • Liaise with suppliers regarding order confirmations, lead times and delivery updates, • Support the Purchasing Manager in managing supplier relationships, • Resolve basic order or delivery queries Stock & Inventory Support • Assist with monitoring stock levels of key ingredients and packaging, • Flag potential shortages or delays, • Support stock reconciliation and reporting Administration & Data Management • Maintain accurate purchasing documentation and supplier information, • Update pricing and product data, • Assist with purchase order matching and invoice queries Cross-Team Coordination • Work closely with production, warehouse and finance teams, • Ensure purchasing information is communicated clearly across departments Skills & ExperienceEssential • Strong organisational and administrative skills, • High attention to detail, • Comfortable working with spreadsheets and inventory management systems, • Good communication skills, • Ability to manage multiple tasks and deadlines Desirable • Experience in purchasing, procurement or supply chain administration, • Experience in food manufacturing or FMCG, • Familiarity with stock management systems About You • Highly organised and proactive, • Strong attention to detail, • Good problem-solving mindset, • Comfortable working in a fast-paced production environment, • Team player with a collaborative approach Why Join Us • Be part of a growing, mission-led company that’s redefining what good food means., • Collaborate with a passionate and supportive team., • Work in an environment that values sustainability, people, and purpose as much as performance.

Diamond Search Recruitment is proud to be representing our client in the search for an experienced and driven Buying & Warehouse Manager\nThe Opportunity\nOur client is seeking a highly capable Buying & Warehouse Manager to lead purchasing, negotiation, stock control and warehousing operations. This is a key management role responsible for ensuring continuity of supply, cost efficiency and operational excellence across the business.\nThe successful candidate will play a critical role in sourcing goods and services, managing supplier relationships, overseeing stock control and warehouse functions, and supporting continuous improvement initiatives across the organisation.\nKey Responsibilities\nPurchasing & Procurement\n * \n Source, negotiate and purchase goods, materials, components and services in line with cost, quality and delivery targets\n * \n Prepare and raise purchase orders and manage order schedules\n * \n Build, maintain and manage professional supplier relationships\n * \n Ensure compliance with company purchasing policies and procedures\n * \n Conduct research to identify new suppliers and components\n * \n Monitor supplier performance and compile evaluation data\n * \n Resolve supplier issues relating to price, quality, delivery or invoices\n * \n Negotiate rebate structures and drive cost reduction initiatives\n * \n Monitor market trends and competitor activity\n * \n Provide cost analysis and support cost-saving programmes\n * \n Identify risks and opportunities within the supply chain\nWarehouse & Stock Control\n * \n Ensure the smooth and efficient running of the warehouse\n * \n Maintain adequate stock levels to support operational continuity\n * \n Balance stock levels and purchasing activity to protect company cash flow\n * \n Manage Goods In, Despatch and warehouse operations\n * \n Lead and develop Buying and Warehouse teams\nOperational & Compliance\n * \n Liaise with Operations, Technical, Sales and Engineering teams to ensure business efficiency\n * \n Ensure adherence to health, safety, environmental and quality standards\n * \n Support continuous improvement and business enhancement initiatives\n * \n Prepare reports and updates as required\nKnowledge & Experience\nRelevant experience in a senior or management role\nPrevious experience within a purchasing team, ... food manufacturing sector\nStrong understanding of purchasing processes, negotiation and commercial cost breakdown\nSound knowledge of documented policies and procedures\nUnderstanding of Quality Management systems\nWorking knowledge of Food Hygiene policies\nBasic knowledge of Health & Safety procedures\nStrong planning and organisational skills\nAbility to work independently and as part of a team\nSkills & Key Attributes\nExcellent negotiation and influencing skills\nStrong problem-solving ability\nResilient and results-driven\nAble to build productive working relationships at all levels\nEffective communicator with strong interpersonal skills\nStrong commercial awareness with a focus on cost reduction and value-add\nHighly organised with strong time management skills\nAdvanced Excel skills essential; working knowledge of SAP preferred\nQualifications\nCIPS (Chartered Institute of Procurement & Supply) qualification or similar – desirable\nThis is an excellent opportunity for a commercially astute and operationally strong professional to join a well-established organisation and make a tangible impact.\nTo apply or for a confidential discussion, please contact Diamond Search Recruitment.\nDiamond Search Recruitment is acting as an employment agency regarding this vacancy

Job Title: Warehouse Team Lead / Stock Controller Location: Twickenham, London Company: SFI Logistics About SFI Logistics SFI Logistics is one of London’s leading logistics and installation partners for commercial furniture projects. We work with major corporate clients, furniture manufacturers and dealers delivering complex workplace installations across the UK. Our warehouse is the operational backbone of these projects. We are looking for a highly organised, hands-on Warehouse Team Lead / Stock Controller who takes pride in running a tight operation and keeping inventory under control. The Role You will be responsible for warehouse organisation, inventory accuracy, stock control and supervising the warehouse team. This role requires someone who is detail-oriented, structured and comfortable taking ownership of the warehouse environment. Key Responsibilities • Full responsibility for warehouse stock control and inventory accuracy., • Manage goods in / goods out, checking deliveries and allocating storage locations., • Ensure all project materials are correctly prepared and staged for installation teams., • Conduct regular stock checks and audits., • Investigate and resolve discrepancies quickly., • Maintain a clean, organised and safe warehouse environment., • Supervise warehouse operatives and coordinate daily warehouse activities., • Work closely with project managers and operations teams to ensure projects run smoothly. Requirements • Proven experience in warehouse operations and stock control., • Experience leading or supervising warehouse staff., • Strong organisational skills and attention to detail., • Comfortable using warehouse management or inventory systems., • Reliable, proactive and able to take ownership of processes., • Experience in furniture logistics, removals, installation logistics or project logistics is highly desirable. What We Value • People who take pride in running a tight, organised operation., • Individuals who solve problems rather than wait for instructions., • Team leaders who maintain high standards and keep the warehouse running efficiently. Location: Twickenham • Salary: Competitive depending on experience., • Excellent bonus potential, • Be part of a fast-growing, dynamic organisation

Freightserve recruitment are looking for an Operations Excellence Manager for a well-established Courier / Logistics company based in the Heathrow area.\n\nThe Operational Excellence Manager is responsible for the design, compliance, and continuous improvement of the operational framework. This role focuses on continuous improvement, administration/documentation, process development and cost control to ensure operational excellence and compliance. This role also encompasses all elements of facilities maintenance, including plant and equipment.\n\nThe role has organisation- wide impact through ownership of operational processes and procedures, standardisation, and compliance/governance. It supports service delivery by providing clear processes & procedures, effective onboarding, skills development, and robust documentation.\n\nKey Responsibilities\n\n * Be the Voice of Operations and the Operations Champion throughout the business alongside the Operations Manager.\n\n * Responsibility for warehouse health, procurement, KPI’s and operational performance.\n\n * Responsibility for disaster recovery planning which is regularly reviewed and tested\n\n * Lead the operational forecasting process using the sales forecast and customer schedules to predict requirements accurately.\n\n * Monitor forecast accuracy and prepare scenarios for volume fluctuations.\n\n * Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation.\n\n * Review and enhance productivity levels throughout the UK warehouse, identifying opportunities for improvement.\n\n * Identify the most operational and cost-efficient movement across all modes of transport\n\n * Analyse data to support smarter, faster, and more efficient decision-making.\n\n * Work alongside operational managers to drive performance against KPIs and service levels.\n\n * Develop, review, and maintain Standard Operating Procedures (SOPs), operational processes and frameworks.\n\nOperational Coordination\n\n * Oversee the flow of parcels through the facility, ensuring accuracy, compliance, and timely throughput.\n\n * Collaborate with internal departments to manage risks such as delays, capacity constraints, or client changes.\n\n * Identify operational bottlenecks/constraints and build suitable mitigation plans.\n\nAudit and Regulatory Compliance\n\n * Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards.\n\n * Support teams with any remedial actions in response to audits.\n\n * Liaise with governmental and regulatory bodies together with external consultants, to support the Head of Legal and various teams in managing their compliance aspects across the business.\n\n * Training matrix\n\n * Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC Border Force, MOU, Trading Standards etc\n\nCustoms Clearance, Civil Aviation Authority and Contractual Agreements\n\n * Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently.\n\n * Support with Civil Aviation Authority compliance requirements such as clearance checks on employees.\n\n * Support the Head of Legal in cascading key contractual requirements to relevant departments.\n\nHealth and Safety Compliance:\n\n * Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant.\n\nCost Control\n\n * Responsibility for the operations budget & operations/warehouse P&L\n\n * Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation.\n\nSecurity\n\n * Develop and implement security processes and procedures.\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Right Product. Right Channel. Right Time. Are you a data-driven strategist with a passion for retail? Do you thrive on the challenge of balancing stock levels with soaring sales? At Robert Dyas, as we continue to evolve our multi-channel experience, we are looking for a high-impact Merchandiser to take full accountability for a category’s financial performance. In this role, you aren’t just "managing stock"—you are the engine room of our profitability. You’ll partner with our Buying team to turn departmental strategies into commercial realities. The Core of Your Role As a Merchandiser, you are the architect of the category’s lifecycle. You will lead the way in: • Profit Maximisation: You’ll own the budget. From monitoring daily performance to proposing bold markdown strategies, your goal is simple: maximise margin and minimise clearance., • Strategic Range Planning: Working alongside Buyers, you’ll use historical data and forward-looking trends to build a range that optimises space and delights our customers., • Inventory Mastery: In a convenience-led business, availability is everything. You will manage the 'Open to Buy' (OTB), oversee stock flow through our Distribution Centres, and ensure our shelves (physical and digital) are never empty., • Supplier & Team Leadership: You’ll build robust relationships with global suppliers and, more importantly, mentor the next generation of talent within your trading team. Who You Are • Commercial Thinker: You see the story behind the numbers and can pivot strategies quickly based on trading issues or opportunities., • Availability Obsessed: You understand that for a convenience retailer, out-of-stock means missed opportunities. You are driven to exceed availability targets., • Collaborative Leader: You excel at building cross-functional relationships, from the Warehouse to the Boardroom., • Detail Oriented: You can manage a complex critical path without breaking a sweat, ensuring every product arrives exactly when it should. Why Robert Dyas? Robert Dyas is a place where your contribution is visible. You’ll have the autonomy to make decisions that directly impact the bottom line, supported by a heritage brand that isn't afraid to innovate. We offer a fast-paced, collaborative environment where professional growth is part of the package. Ready to take the lead? If you have the commercial acumen and the retail "gut instinct" to drive our categories forward, we want to hear from you.

We are seeking an experienced Warehouse Team Lead / Stock Controller to take ownership of day-to-day warehouse operations. You will oversee stock integrity, coordinate warehouse activities and support a small team to ensure materials flow efficiently through the operation. Lead warehouse operatives,

Lead and manage warehouse operations during your shift. Proven experience in a supervisory or managerial role within warehouse, logistics, or manufacturing. Proficiency in Excel and warehouse management systems.

FMCG Food Import Supply Chain & Logistics Team Leader (Hybrid 3 days office, 2 days WFH).The Supply Chain & Logistics Team Lead will be partially responsible for the end-to-end coordination of inventory, inbound imports, warehouse operations and outbound logisti

Lead and manage warehouse operations during your shift. Proven experience in a supervisory or managerial role within warehouse, logistics, or manufacturing. We're Hiring: Shift Manager Warehouse Operations.

Job Title: Purchasing Administrator Location: Greenford, West London Reporting to: Purchasing Manager Salary: £34,000 annually Working Pattern: Full-time Hybrid, based at our Greenford site 3 days a week minimum About Us At Borough Broth, we’re driven by a mission to deliver organic, nourishing, and delicious food while being committed to sustainability, transparency, and creating food that’s as convenient as it is wholesome. We are a fast growing, values led manufacturing business with a collaborative culture and a deep passion for real food. In Autumn 2026 we will be moving into a brand new manufacturing facility in Greenford to support the next ten years of growth. Role Purpose The Purchasing Administrator supports the Purchasing Manager in ensuring raw materials, ingredients and packaging are ordered accurately and delivered on time to support production. This role is key to maintaining smooth day-to-day purchasing operations, managing supplier communication and keeping purchasing records accurate. Key Responsibilities Purchasing & Order Management • Raise purchase orders for ingredients, packaging and other production materials, • Track and monitor orders to ensure on-time delivery, • Maintain accurate purchasing records in internal systems, • Update delivery schedules and communicate changes with production and warehouse teams Supplier Coordination • Liaise with suppliers regarding order confirmations, lead times and delivery updates, • Support the Purchasing Manager in managing supplier relationships, • Resolve basic order or delivery queries Stock & Inventory Support • Assist with monitoring stock levels of key ingredients and packaging, • Flag potential shortages or delays, • Support stock reconciliation and reporting Administration & Data Management • Maintain accurate purchasing documentation and supplier information, • Update pricing and product data, • Assist with purchase order matching and invoice queries Cross-Team Coordination • Work closely with production, warehouse and finance teams, • Ensure purchasing information is communicated clearly across departments Skills & ExperienceEssential • Strong organisational and administrative skills, • High attention to detail, • Comfortable working with spreadsheets and inventory management systems, • Good communication skills, • Ability to manage multiple tasks and deadlines Desirable • Experience in purchasing, procurement or supply chain administration, • Experience in food manufacturing or FMCG, • Familiarity with stock management systems About You • Highly organised and proactive, • Strong attention to detail, • Good problem-solving mindset, • Comfortable working in a fast-paced production environment, • Team player with a collaborative approach Why Join Us • Be part of a growing, mission-led company that’s redefining what good food means., • Collaborate with a passionate and supportive team., • Work in an environment that values sustainability, people, and purpose as much as performance.

Job Title: Warehouse Team Lead / Stock Controller Location: Twickenham, London The Client are one of London’s leading logistics and installation partners for commercial furniture projects. We work with major corporate clients, furniture manufacturers and dealers delivering complex workplace installations across the UK. Our warehouse is the operational backbone of these projects. We are looking for a highly organised, hands-on Warehouse Team Lead / Stock Controller who takes pride in running a tight operation and keeping inventory under control. The Role You will be responsible for warehouse organisation, inventory accuracy and supervising the warehouse team. This role requires someone who is detail-oriented, structured and comfortable taking ownership of the warehouse environment. Key Responsibilities • Full responsibility for warehouse stock control and inventory accuracy. • Manage goods in / goods out, checking deliveries and allocating storage locations. • Ensure all project materials are correctly prepared and staged for installation teams. • Conduct regular stock checks and audits. • Investigate and resolve discrepancies quickly. • Maintain a clean, organised and safe warehouse environment. • Supervise warehouse operatives and coordinate daily warehouse activities. • Work closely with project managers and operations teams to ensure projects run smoothly. Requirements • Proven experience in warehouse operations and stock control. • Experience leading or supervising warehouse staff. • Strong organisational skills and attention to detail. • Comfortable using warehouse management or inventory systems. • Reliable, proactive and able to take ownership of processes. • Experience in furniture logistics, removals, installation logistics or project logistics is highly desirable. What We Value • People who take pride in running a tight, organised operation. • Individuals who solve problems rather than wait for instructions. • Team leaders who maintain high standards and keep the warehouse running efficiently. Please email your CV along with salary expectations. Mango Solutions Recruitment are acting as The Employment Agency

We are looking for two PM Shift Team Leaders with a variable shift pattern from 1.00pm to 4.30am. PRIMARY RESPONSIBILITIES The B&S Distribution Team Leader is responsible for supervising day-to-day warehouse picking, packing, and distribution activities to ensure accurate, compliant, and timely delivery of pharmaceutical products. This role ensures adherence to GDP, safety, and quality standards, while leading and developing a high-performing warehouse team. Key Responsibilities: Operational Leadership * Lead, supervise, and coordinate picking, packing, and dispatch activities * Allocate daily workloads and manage shift planning to meet distribution targets * Ensure accurate order fulfillment in line with customer and regulatory requirements Compliance & Quality (GDP) * Ensure strict adherence to Good Distribution Practice (GDP) * Maintain proper handling of temperature-sensitive, controlled, and hazardous pharmaceutical products * Ensure accurate batch, expiry date, and serialization controls * Support audits, inspections, and CAPA implementation Inventory & Systems * Oversee picking accuracy using WMS/Kisoft systems * Conduct and support cycle counts and stock reconciliations * Investigate and resolve discrepancies, damages, and shortages * Ensure FEFO/FIFO compliance Team Management & Training * Conduct onboarding and continuous GMP/GDP training * Monitor performance, attendance, and compliance behavior * Enforce SOPs, safety rules, and company policies Health, Safety & Environment * Ensure compliance with workplace health and safety regulations * Promote a clean, organized, and audit-ready warehouse environment * Report and investigate incidents, near-misses, and hazards Continuous Improvement * Identify process improvement opportunities to enhance efficiency and accuracy * Participate in Lean, 5S, or operational excellence initiatives Experience * 3–5 years of warehouse or distribution experience in pharmaceutical, healthcare, or regulated industries * Minimum 1–2 years in a supervisory or team leader role Skills & Competencies * Strong knowledge of GDP principles * High attention to detail and accuracy and leadership and people management skills * Problem-solving and decision-making ability and proficiency in WMS systems * Effective communication and reporting skills and ability to work under pressure and meet tight deadlines Physical & Work Requirements * Ability to work shifts, weekends, or overtime as required * Capability to work in temperature-controlled environments (cold chain) * Manual handling and standing for extended periods

A fantastic opportunity has arisen for an Operational Excellence Manager to join a growing logistics organisation in the heart of Heathrow. This permanent Operational Excellence Manager role will focus on driving operational efficiency, improving warehouse productivity and ensuring operational compliance. The successful Operational Excellence Manager will work closely with leadership team(s) to improve processes, support operational performance and implement best practice across the business. This is a full time, office-based role working 09:00 - 17:30, Monday - Friday Key Duties of an Operational Excellence Manager: Drive operational excellence and continuous improvement across warehouse operations Develop and maintain operational processes and Standard Operating Procedures (SOPs) Lead operational forecasting and workforce planning Analyse KPIs and operational data to improve performance Identify operational bottlenecks and implement improvement strategies Support compliance with regulatory requirements including CAA and HMRC Manage operational audits and governance processes The Successful Operational Excellence Manager: Experience within logistics, warehousing or operations management Strong background in process improvement and operational efficiency Experience analysing KPIs, forecasting and operational performance Knowledge of compliance and operational governance Strong communication and stakeholder management skills If this Operational Excellence Manager role sounds of interest, apply today to be considered for this exciting opportunity

Technology Director The Business: This rapidly growing discount fashion retailer is on a mission to bring style, value, and accessibility to customers nationwide. With a strong store presence, growing online demand, and an ambitious leadership team, the business is undergoing significant digital and operational transformation. To support this next phase of growth, they are seeking an experienced and commercially savvy Technology Director to lead all aspects of technology strategy, infrastructure, and delivery across the business. The Role: The Technology Director will take full ownership of the technology function - from day-to-day operations to long-term digital innovation. The successful candidate will ensure that systems are robust, scalable, secure, and aligned to the fast-paced demands of discount retail. Working closely with the board and operational teams, this individual will be instrumental in modernising core systems and laying the groundwork for future growth. Key Responsibilities: Technology Leadership: Design and implement a roadmap and define the future state of tech for the business. Operational Systems Oversight: Lead the performance and evolution of all core systems, including EPOS, stock management, warehouse systems, and in-store technology. Digital Commerce Support: Oversee the stability, integration and scalability of the e-commerce platform and customer-facing technologies. Security & Infrastructure: Ensure data protection, cybersecurity, and compliance across all systems and processes. Team Management: Build, lead, and develop a small but capable in-house IT team and manage key external partners. Stakeholder Engagement: Work cross-functionally with operations, finance, merchandising, and retail leadership to ensure tech enables business performance. Supplier & Vendor Relationships: Manage third-party vendors and ensure value for investment in all tech-related spend. Candidate Profile: Proven experience in a senior IT leadership role, ideally within retail (discount or high-volume environments preferred). Strong understanding of retail systems (EPOS, WMS, CRM, e-commerce platforms) and infrastructure requirements. Track record of delivering systems upgrades, integrations, and change management programmes. Comfortable in a hands-on environment. Excellent communication and stakeholder management skills - capable of influencing at all levels. Based within commutable distance of Surrey and available to work on-site 4-5 days per week. Why Apply? Join a growing, entrepreneurial retailer with real momentum and ambition. Operate as part of a close-knit, commercially driven leadership team. Shape and future-proof the tech strategy in a business where your impact will be visible and valued. A brilliant opportunity for someone who enjoys rolling up their sleeves, solving problems at pace, and leading meaningful change. BH34950

Shop Manager Portobello Road (Full Time) Are you a dynamic, positive person looking for a retail role that's win-win? We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for the [Shop] area. Become a Fight for Sight shop manager to take our high street presence to the next level. Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career. About our mission... Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we wont stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. Youll be part of something impactful, wed love to hear from you. Responsible to Commercial Manager Direct reports Immediately responsible for the Assistant Shop Manager and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, Full time 35 hours, 5 days per week but flexible over a seven-day rota Salary £26,000 Location Portobello Road How to Apply Please submit your CV and a covering letter to our recruitment inboxwith the subject header Shop Manager, Portobello Road (Full Time). Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience youll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Interview dates: Rolling Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage the Assistant Shop Manager and a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Relief Support, Volunteer Recruitment Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shops financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Commercial Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sights health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shops income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sights work and help them to understand the value of their contribution Leadership - Paid Staff Support in the recruitment, induction and ongoing development of all paid staff members Coach the team in delivering income, profit and Gift Aid conversion and donor sign up targets Set clear objectives and expectations to ensure the smooth running of the shop Ensure regular half and annual performance reviews are conducted Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sights vision, mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Person specification - Desirable skills, knowledge & experience Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working. Comfortable working in a small team both strategically and operationally Commitment to teamwork, business partnering and a collegiate approach with a can do attitude and a sense of humour. Able to provide positive, dynamic, tenacious and flexible leadership at all times. Results-driven, able to measure and quantify own outcomes. Adaptable to changing landscape and evolving organisation. Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines Excellent verbal and written communication skills Highly organised with ability to plan effectively and allocate resources appropriately. An understanding of and commitment to Londons blind and partially sighted people. Flexibility The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time. Employee benefits We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are: A great team and a supportive culture Employer pension contributions matching up to 10%, and death in service cover Generous parental leave Flexible/hybrid working options Apprenticeships scheme, study leave and financial support for training & development Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program An active Social Committee and staff events Application & Interview process See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected. Successfully shortlisted applicants will be invited to interview online via MS Teams. Accessibility We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence. Equal opportunities, diversity & inclusion Dont meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if youre excited about this role but your past experience doesnt align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups. Other information We draw your attention to some important policies that govern the research that our charity funds. You can find these here. TPBN1_UKTJ