Retail Associate
3 days ago
Watford
Join the Magic at Skydance!\n Storytelling is at the heart of everything we do at Skydance. Our vision is to create a vibrant entertainment ecosystem where stories come to life and are experienced by audiences of all ages. We pride ourselves on being creator-first, audience-focused, and tech-forward. \n Here, you’ll collaborate with talented teams that move fast, think boldly, and work with purpose to achieve remarkable results. We aim high, champion the best ideas, and win together, earning the trust of our employees, creators, partners, and audiences every day. \n If you’re excited about the opportunity to help shape the next-generation global media and entertainment company powered by creativity and technology, we’d love to welcome you aboard. LET’S GO! Your New Role\n At Warner Bros. Studio Tour London - The Making of Harry Potter, we are renowned for our world-class customer service and exceptional products. We’re looking for friendly, enthusiastic individuals who take pride in their work. What makes a fantastic Retail Associate? You see a queue at the till? You jump in to reduce wait times. We’ve run out of Gryffindor Jumpers? You take the initiative to replenish them yourself. It’s all about being positive, finding solutions, and confidently doing what’s right for our customers. What’s in it for You?\n\n • Competitive pay at £13.45 per hour\n, • 25 days holiday (pro-rata)\n, • Access to GymPass or our on-site gym\n, • Exclusive access to Paramount+, HBO Max, and our Screeners App\n, • Staff discounts on Studio Tour tickets, retail, food, and beverage\n, • Access to Friends and Family events\n, • Free on-site staff car parking\n, • Complimentary staff shuttle bus between Watford Junction and our Studio Tour\n, • On-site staff Studio Café\n, • Option to join our pension scheme and medical cash plan\nYour Role Accountabilities\n\n, • Proactively engage with and assist our customers.\n, • Operate our tills efficiently.\n, • Ensure products are always available for customers.\n, • Maximize sales opportunities to achieve our targets.\n, • Be prepared to lift, carry, and move boxes in a busy environment filled with visual and audio stimuli.\nQualifications & Experience\n\n, • Effective and confident communication skills.\n, • Experience in a fast-paced environment.\n, • Ability to remain calm under pressure.\n, • Initiative to identify and complete necessary tasks.\n, • Capability to work efficiently while maintaining excellent customer service.\nWorking Pattern\n We have multiple intake dates throughout the year, requiring you to complete 2 weeks of full-time training (Monday-Friday) before starting your contracted hours. Contracts are available for 32 or 40 hours per week, and weekend availability is essential. \n Your normal working hours will be between 7am and 10pm, with occasional late-night events that may run until 1am. Flexibility for late nights, events, and stock replenishment is required. Department Overview\n The Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props, and behind-the-scenes secrets of the Harry Potter films. Since opening in 2012, it has attracted over 14 million visitors and has received over 40,000 reviews on TripAdvisor, with 96% rating the experience as ‘excellent’ or ‘very good’. Some Important Details\n We embrace the opportunity to build a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, without regard to race, color, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other category protected by law. \n If you’re a qualified candidate with a disability and require adjustments during the application process, please let us know.