543 Best work from home call Jobs in London (January 2026)

Operational Readiness, Resilience and Response Manager

23 days ago

London

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Registered Care Manager

3 days ago

London

The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission’s Fundamental Standards of Care. The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation’s policies and procedures. To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council. To lead and promote VCP’s philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Manage the Safety and Quality of the Organisation · Ensure that the service meets all the quality control requirements to remain compliant at all times. · Be responsible for the safe delivery of the service in line with legislative requirements and the organisation’s policy and procedures. · Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times. · Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. · Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures. · Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. · Understand and monitor health and safety in the workplace and in the field. · Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation. · Carry out investigations relating to the quality of the service and use findings to make improvements. · Be prepared to work flexibly to ensure the safe delivery of the service. Provide a Good Service to the Client • Promote the rights of each client and keep their wishes at the centre of their care and support., • Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support., • Make sure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks., • Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns., • Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. · To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements. · To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process. · Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities. · Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times. · Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date. · To attend meetings and provide regular reports. · To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns. · To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care. · To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies. · To maintain professional accountability for: o care delivered o care premises and resources o training and supervisions to staff providing care · To be accountable and responsible for the provision of care throughout the operational day. · To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents’ needs holistically, is person centred and that all care is evidenced based. · Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service. · Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained. · Demonstrate and lead by example in the delivery of care and effective use of resources. Staff Management · To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards. · Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual. · Manage the effective recruitment, induction, training and performance of the office and field staff teams. · Identify ongoing training needs and ensure staff are up to date with current best practice. · To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff. · To promote a teamwork approach through strong leadership in an open and friendly working environment. · Be responsible for the on–call rota. · Actively promote, develop and maintain an environment, which encourages lifelong learning with staff. · Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care. · Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development. · Identify own learning needs and take responsibility for own professional development Additional Information · The post holder must at all times carry out their responsibilities with due regard to the Charity’s Equal Opportunities Statement. · Work in line with the Charity’s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. · Confidentiality of residents to be maintained at all times. · The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity. · An understanding of administering medicines. · The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR. · The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing. Genuine Occupational Requirement We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification Essential Criteria Experience and skills · Excellent leadership and management skills. · Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. · Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust. · Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy. · Experience of care services, risk assessment and person centred care and support. · Experience of regulatory frameworks for Domiciliary services such as Care Standards and the Care Quality Commission. · Effective strategic and operational planning of workloads so clients receive the services they expect. · Financial management including budgetary control. · Good administrative skills and computer literacy. · Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff. · Ability to maintain clear written and electronic records and to follow statutory reporting procedures. · Ability to implement Vincentian Care Plus’ policies, procedures, and instructions. · Experience of managing the delivery of social care services as a registered manager (desirable). · This list is not exhaustive and from time to time you may be required to undertake additional duties. · This job description will be updated from time to time at the discretion of management in response to changing business needs. Personal attributes · Caring and compassionate towards people in need of care and support. · Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. · Strong commitment to non-discriminatory care practice. · Commitment to respecting the rights of client at all times and to promoting their privacy, dignity and independence throughout their lives. · Dedicated to governance and delivering high quality services. · Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. · Excellent time keeper and reliable and professional. Knowledge and understanding · Good standard of education with good literacy and numeracy skills. · Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice. · Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. · Understanding of the tendering process and the ability to prepare tenders and deliver presentations to Commissioners. · Must have NVQ L5 qualification in Leadership and Management Health and Social Care or equivalent, or be willing to work towards a relevant management qualification. · Working knowledge of Safeguarding procedures in adult care, and how to recognise abuse. · Understanding of systems to maintain confidentiality in relation to client, staff and the business. · Knowledge of health and safety matters in relation to homecare services and risk management. · Business Management degree (desirable). Salary and Conditions of Service The salient features of Conditions are as follows: You will be automatically entered into the Nest Pension Scheme after three months. · All offers of appointment are subject to receiving satisfactory references and medical clearance and DBS checks. All appointments are subject to a 6-month probationary period. Further Information We operate a no smoking policy. We confirm our commitment to equal opportunities in all our activities. It is intended that no job applicant or employee will receive less favourable treatment on the grounds of political belief, sex, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. Selection and promotion criteria will be kept under review to ensure that individuals are treated on the basis of the job requirements and on their relevant personal merits, and are not disadvantaged by conditions or requirements, which cannot be shown to be justifiable.

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