Aftersales Manager
27 days ago
Dunstable
Aftersales Manager Location: Dunstable Salary: Up to £35,000 basic + bonus (£7,000£10,000 OTE) Ref: 30488 We are currently seeking an experienced and motivated After-Sales Manager to join our team at our Dunstable branch. This is a hands-on, process-driven role focused on delivering excellent customer outcomes and supporting a small customer care team. About the RoleThis is not a large-scale management position. You will oversee a small team of 12 customer care team members, providing guidance and support to ensure after-sales cases are handled effectively. You will not be responsible for managing technicians or sales staff directly, but you will play a key role in coordinating across departments. The position centres on managing ongoing after-sales cases, ensuring customer concerns are resolved efficiently, and maintaining high standards of communication and compliance. Aftersales Manager Key Responsibilities • Oversee and manage active after-sales cases from start to resolution, • Support and guide the customer care team with complex or escalated issues, • Review incoming vehicle issues and determine appropriate actions, • Liaise closely with the Sales Manager, Workshop Controller, and Parts team, • Ensure customers are consistently updated and responses are delivered promptly, • M...