Customer Service Coordinator
hace 2 días
Wellingborough
Customer Service Coordinator \n Wellingborough \n Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business? We’re looking for a Customer Service Coordinator to help keep our service operations running smoothly — you’ll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish. \n About Us \n We're Arolite, a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably for some of the UK's best-known brands. \n We are proudly family-run, purpose-driven and genuinely invested in the people who work here. We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it, with a national reach and a local heart, built on accountability rather than hierarchy. \n About the Role \n As a Customer Service Coordinator, you’ll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include: \n\n • Act as a first point of contact for clients, providing updates and responding to queries.\n, • Produce client estimates, source, and order spare parts, and liaise with suppliers.\n, • Proactively follow up on open jobs, ensuring progress through to completion.\n, • Allocate jobs to engineers and communicate requirements clearly.\n, • Schedule and coordinate planned maintenance visits.\n, • Support engineers with the information and resources they need to deliver an excellent service.\n, • Keep our systems up to date, maintaining accurate records and compliance.\n, • Produce and maintain client and internal reports.\n, • Support the wider service team with both routine and ad hoc tasks.\n, • Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based).\n\n You don't need catering industry experience — we'll teach you what you need to know. A natural curiosity about how things work and excellent people skills will help you thrive. \n What You Will Bring \n\n • Previous experience in a customer service, administrative or coordination role\n, • A methodical, organised approach with good attention to detail\n, • Strong written and verbal communication skills\n, • Comfortable using Office 365 and service management tools, and picking up new systems\n, • Able to juggle tasks, stay calm under pressure, and meet deadlines\n, • A team player who's ready to learn, adapt, and pitch in where needed\n, • Comfortable providing out of hours cover on a rota basis after training\n\n What You’ll Get in Return \n\n • A varied and interesting role\n, • Supportive team environment with regular feedback\n, • Spacious, modern office with free parking\n, • Competitive salary\n, • Death in service cover\n, • An open, honest culture where your ideas are valued\n\n What We Value \n\n • A learning mindset — willing to ask questions, make suggestions, and develop\n, • A focus on outcomes — solving problems, seeing the bigger picture, and delivering quality\n, • A team spirit — open communication, collaboration, and shared success\n\n