Customer Assistant Job Description Template

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What is Customer Assistant?

A customer assistant takes calls, answers questions, and handles customer complaints. The representative helps the client to choose the best product, thereby increasing sales. Customer service assistants provide a high level of service and enhance the reputation of the company's business.

Customer Assistant Job Description Template

At Sample Company, we pride ourselves on offering quality products and exceptional customer service. As we continue to grow, we're seeking a talented and experienced Customer Service Assistant to join our team and help us exceed our sales targets. As a key member of our customer service team, you'll be responsible for providing customers with information, responding to calls and emails, and reporting to the manager.

Duties and Responsibilities

  • Prioritise customer satisfaction and provide outstanding service
  • Assist customers with their orders and answer any questions they may have
  • Handle customer complaints and resolve issues in a timely manner
  • Process payments and transactions accurately
  • Contribute to the growth of our customer base by attracting new clients and promoting specific products

Skills and qualifications

  • Excellent communication and organisational skills
  • Strong team player with the ability to remain calm under pressure
  • Experience working with databases and spreadsheets
  • Previous sales experience is preferred
  • Higher education is a plus

Additional position options

  • Medical insurance;
  • Free trainings and webinars for professional development;
  • Discounts on company products;
  • Opportunity for career growth;
  • Bonuses for hitting targets.

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Duties and Responsibilities

As a customer service assistant, your top priority is making sure our customers are happy. You'll work with them to help them find the perfect product, answer their questions, and provide any information they need. If there's an unusual situation, you can talk to the manager or sales department to get it sorted out. You might also work in a call center, calling potential customers and telling them about our products to increase sales and bring in new business. Other roles include:

  • Handle phone calls, emails, and chat messages;
  • Accept payments in cash or bank transfer;
  • Receive customer feedback;
  • Write reports to the manager on sales and client complaints;
  • Enter customer data into the database;
  • Follow the company's customer service policy;
  • Process orders;
  • Attract new customers;
  • Maintain records of customer interactions;
  • Handle customer accounts.

Skills and qualifications

Excellent communication skills are essential for an employee to improve customer satisfaction. The assistant should politely and calmly communicate with the buyer, answer their questions, and respond to complaints. The representative must know the basics of a CRM system, spreadsheets, and databases. Other requirements include:

  • Attention to detail;
  • Multitasking and customer focus;
  • Strong time management and organisational skills;
  • Knowledge of the product range;
  • Ability to prioritise;
  • Ability to work with reviews;
  • Friendly character;
  • Ability to work in a team with other employees;
  • Remain calm in stressful situations.

Experience requirements

Usually, employers do not require work experience. However, candidates with store experience for a managerial assistant or sales assistant position will be an advantage. Any practice related to customer service will be considered an asset.

Education requirements

Secondary education is a mandatory requirement for candidates. A Bachelor's degree in business, management, or marketing will help the applicant be hired. Diplomas and certificates of completion of additional courses that develop communication or organisational skills are welcomed.


What is a customer service assistant?

The customer assistant provides quality customer service, enhances customer satisfaction, and helps the customer select the best product for their needs. The employee answers the phone, collects feedback, and helps sell more products. Customer assistants work in a store, a call center, and other places.

What is the role of a customer service assistant?

The role of a customer service assistant is crucial to a company's success. They help attract new customers and keep existing ones happy. By providing quality support during the purchase process, they ensure that customers have a positive experience and are satisfied with their purchase. Good customer service also helps build the company's reputation and increase sales. Additionally, customer feedback is used by these assistants to identify areas for improvement and address any weaknesses in the business.

How much does a customer assistant make?

The average annual salary for a customer assistant is approximately $37,000. It depends on the education and experience of the representative, the number of duties, the size of the company, and the volume of sales. Employees often receive bonuses if customers are satisfied.

What makes a good customer assistant?

A customer service specialist can easily attract new customers. Such an employee has excellent communication skills, which they use during phone calls or in the store. A qualified representative communicates politely and calmly with customers, recommends suitable products to them, and provides the manager with a timely report.