Duty Manager Job Description Template

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What is Duty Manager?

The duty manager oversees all operations in the hotel, store, restaurant, and other places. They provide a high level of customer service, respond to guest complaints, and monitor employee performance. Duty managers must also hire and train new workers, hold meetings with the employer, and schedule shifts.

Duty Manager Job Description Template

Sample Company owns a chain of stores. Due to business expansion, we are looking for a skilled Duty Manager to oversee all processes in our new store. The employee must ensure safety and cleanliness, follow the rules of hospitality when serving customers, answer questions from guests, and report to the top manager. Applicants must have the necessary skills for staff management. You must hire new workers and train them. Candidates with experience in a similar position are welcomed.

Duties and Responsibilities

  • Monitor all operations in the store/ business;
  • Handle customer complaints;
  • Maintain cleanliness;
  • Develop business goals;
  • Manage staff;
  • Report to the top manager on income and expenses.

Skills and qualifications

  • Ability to work in a team;
  • Strong communication and organisational skills;
  • Attention to detail;
  • Ability to be a leader;
  • Remain calm in a stressful environment.

Additional position options

  • Medical insurance;
  • Two days off per week;
  • Free trainings and webinars for professional development;
  • Bonuses for the implementation of the sales plan.

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Duties and Responsibilities

The duties of the duty manager depend on the place of their work. Hotel staff must greet guests, check them in, and help them settle in. Employees in the retail industry must manage the budget, keep track of income and expenses, develop strategy, and discuss business goals with superiors. The duty manager assists the personnel department. They help to hire new workers, train them, and check the level of staff satisfaction. The manager must schedule the shifts of other operators, monitor the quality of their duties, and resolve conflict situations. Other roles include:

  • Respond to customer questions and complaints;
  • Monitor compliance with company policies;
  • Train and motivate staff;
  • Keep track of the budget;
  • Carry out equipment maintenance;
  • Maintain cleanliness in the store;
  • Develop a business strategy;
  • Write a report to the top manager;
  • Ensure safety and quality customer service;
  • Handle guest feedback;
  • Perform daily administrative operations;
  • Meet VIP guests.

Skills and qualifications

The duty manager must have excellent accounting skills to manage the budget. Problem-solving is an important skill for employees who have to deal with customer and staff complaints. Candidates should be able to remain calm in stressful situations and find the best solution to problems. Since the duty manager needs to communicate with customers frequently, they must be polite and friendly. Other requirements include:

  • Strong time management and organisational skills;
  • Leadership and communication skills for personnel management;
  • Knowledge of sanitation and safety regulations and compliance with the privacy policy;
  • Ability to train and motivate workers;
  • Good customer service skills;
  • Ability to work with spreadsheets and databases;
  • Attention to detail;
  • Willingness to work night shifts and weekends.

Experience requirements

Employers prefer to hire candidates with experience as an accountant, HR manager, or assistant manager. Any practice in personnel management and customer service in the hotel, retail, or restaurant business will also be useful.

Education requirements

Applicants must have at least a high school education. Many companies train new employees on the job. However, a college degree in Human Resources and Customer Service would be an advantage. A Bachelor's degree in hotel business and diplomas from additional courses are also welcome.


What does a duty manager do?

The duty manager oversees all operations in the store, hotel, restaurant, hospital, etc. They manage staff, respond to customer complaints, operate budgets, and report to top managers. A qualified employee must monitor the level of satisfaction of customers and staff. They ensure the safety and cleanliness of the facility.

How to be a good duty manager?

A professional duty manager clearly plans the shift schedule, hires qualified employees, monitors the technical condition of the equipment, and answers any questions from customers. Management specialists can competently manage the budget, reducing costs and increasing revenues. They can develop a long-term strategy and execute sales targets.

How much does a duty manager make?

The average annual salary for a duty manager is approximately $56,000. It depends on the place of work, duties, education, and experience of the worker. Hotel employees can receive tips from VIP guests. Store managers may also receive bonuses from employers.

Who does the duty manager work with?

The duty manager holds regular meetings with top managers to approve the budget and business strategy. They also assist the HR department when it comes to hiring and training new employees.