Guest Services Assistant
18 days ago
Miami
Job Description Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life. The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. ABOUT The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth. We are currently seeking full-time Guest Service Assistant(s) to monitor residents at our homeless shelter at the Center for Men in Miami, FL. Shift(s) available: 7:30AM - 4:00PM 1:00PM - 9:30PM 2:30PM - 11:00PM 11:00PM - 7:30AM Including weekends and holidays as needed JOB SUMMARY The Guest Service Assistant (GSA) monitors and oversees residential clients at our Centers. Duties include assisting with new resident orientation; providing general oversight of residents in the absence of management; ensuring that residents perform assigned chores; handling emergencies according to policies and procedures; providing operational support for events such as graduations and luncheons; and, coordinating transportation and/or laundry services for residents. DUTIES • Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity, • Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy, • Reports maintenance problems to Supervisor, • Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors, • Handles emergencies according to policies and procedures and notifies management with timely incident reports, • Responds to emails and phone calls in a timely manner, and keeps other staff informed, • Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect, • Assists with orientation for new residents and volunteers, • Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy, • Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events, • Must be in agreement with and sign The Caring Place Statement of Faith, • Requires a high school diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred, • Must have one (1) year work experience in social services or security-related work, • Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example, • Must have good communication, computer and organizational skills with knowledge of basic facility maintenance and security, • Must be able to multi-task and make sound decisions in a fair and compassionate manner, • Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests, • Must be very mobile as sitting, walking, standing, stooping, bending and reaching are required to perform essential job duties, • Must have the ability to lift and/or carry objects weighing up to 25 pounds, • Must be able to see, hear and speak, in order to interact with staff and the general public, • Day off for Birthday/Work Anniversary, • Employee Discounts, • Holidays (12), • Paid Time Off, • Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account), • Company Paid Life insurance