Odessa
Job Description Summary: To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Cross-sells credit union products and services. Ensures that members are aware of electronic services, such as remote deposit capture, online banking, Bill Pay, e-statements, mobile app, and online loan approval. Essential Functions & Responsibilities: • Receives and processes member financial transactions, included but not limited to:, • Deposits, withdrawals, and loan payments., • Sells money orders and traveler's checks to members., • Transfers funds from member accounts as directed., • Correctly maintains member's account information., • Provides a superior member experience by actively listening and assessing the needs of the member and offering targeted solutions to these needs., • Actively cross sells and provides product and service guidance to members, referring members to the appropriate department as necessary., • Performs a variety of miscellaneous tasks including but not limited to:, • ordering member checks, correctly completing wire transfer forms, changing member addresses, enroll members in online banking and reset passwords, etc., • Balances cash drawer and daily transactions. Under dual control, balances the cash vault., • Attains and maintains up-to-date knowledge of credit union products and services, sufficient to successfully cross-sell and refer., • Performs related duties as assigned. Performance Measurements: • Provide friendly, professional, personal service to all members. Maintain attentiveness to the lobby, making eye contact with and acknowledging with a smile anyone entering the lobby., • Balance assigned teller drawer and vault accurately and in compliance with policies and procedures., • Conduct a proportional number of member transactions as determined by total branch transactions, hours worked, and number of tellers on duty., • Post transactions and complete other assigned responsibilities with accuracy., • Proactively seek opportunities to identify and suggest appropriate products and services for the betterment of each member., • Complete all required compliance/operations training in a timely manner., • Maintain a dependable record of attendance and timeliness., • Maintain a professional environment and businesslike appearance. Knowledge and Skills: • Experience, • Up to six months of similar or related experience., • Education, • Graduation from an accredited senior high school or equivalent or GED, • Skills, • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion., • Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Physical Requirements: • Constantly repeating motions that may include the wrists, hands and/or fingers. This includes but may not be limited to keyboarding, writing, and filing., • Constantly remaining in a stationary position, often sitting for prolonged periods., • Occasionally adjusting or moving objects up to 75 pounds for various needs., • The person in this position constantly communicates in person and in writing with members, managers, and colleagues. Must be able to exchange accurate information in these situations., • The ability to observe details at close range to assess the accuracy, neatness, and thoroughness of the work assigned. Teller Positions - MCCU hours of operation: Monday-Thursday 7:30 am to 5:30 pm, Friday 7:30 am to 6:00 pm, Saturday from 9:00 am to 1:00 pm.