Universal Assistant Manager
1 month ago
New York
Job Description Universal Assistant Manager Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The Universal Assistant Manager supports the Store Manager in motivating and inspiring the team to achieve store productivity goals. They assist in analyzing week-to-date, period-to date, and year-to-date sales, and develop action plans to drive top-line sales. Under general supervision, they manage both perishable and nonperishable departments, ensuring effective inventory management, attractive and profitable merchandise presentation, and high-quality customer service. They ensure a safe working environment and protect company assets according to required procedures . • Fully understands all policies, procedures, standards, specifications, guidelines, and training programs. • Supports store and fulfillment center operations to meet sales goals., • Builds strong employee and customer relations and promotes a positive store culture., • Maintains effective communication with the management team and store employees., • Manages perishable and nonperishable departments, including hiring, training, and developing department employees, • Supervises store employees' performance, provides ongoing performance management, training, and conducts timely formal performance appraisals for direct reports., • Provides leadership and motivation within the store, promoting our guiding principles, core values, vision, and strategy., • Controls store expenses through proper ordering and care for supplies and equipment., • Ensures store appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained., • Utilizes company tools such as financial reports, average cost inventory systems, scheduling, productivity, ordering, and business information systems., • Observes and corrects unsafe conditions that could cause associate or customer accidents., • Records and reports employee and customer accidents according to policies and procedures., • Ensures all customers feel welcome and receive responsive, friendly, and courteous service at all times., • Achieves company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and creating a positive, productive work environment., • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with store policies., • Steps into various positions as required to maintain excellent customer service and efficient store operations., • Prepares all required paperwork, including forms, reports, and schedules in an organized and timely manner., • Ensures all equipment is kept clean, safe, and in excellent working condition through personal inspection and preventative maintenance programs., • Verifies that products are received in correct unit count and condition, and deliveries are performed in accordance with receiving policies and procedures., • Creates and monitors employee schedules based on anticipated business activity, ensuring all positions are staffed as needed and labor cost objectives are met., • Administers prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures., • Complies with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the store, employees, and customers. • Conducts store marketing, advertising, and promotional activities and campaigns., • Evaluates employee performance, arranges staff training, and develops programs to advance skills., • Ensures all employees understand and work towards KPIs and upsell targets. Required Qualifications: • High school diploma or equivalent degree., • At least 2+ years of management experience., • Must be 18 years or older., • Must be able to lift 25-50 pounds., • Fluency in English., • Fluency in any Eastern European language and/or Spanish., • Ability to interpret, understand, follow instructions, and solve problems, • Able to work well with others as a team member., • Possess math skills and the ability to operate a cash register or POS system., • Able to work in a standing position for long periods (up to 10 hours)., • Able to work 50 to 60 hours per week., • Must have strong interpersonal and communication skills, and the ability to stay calm and polite under pressure., • Knowledge of food and beverage service, involving at least three years of front-of-the-house operations and/or assistant management experience., • Valid forklift certificate or willingness to obtain this certificate within 3 months of employment., • ServSafe certificate or willingness to obtain this certificate within 3 months of employment., • A passion for serving people
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