Pelham
Job DescriptionBenefits: • Free gym membership, • Family environment Level Fitness is looking for an energetic, friendly, and motivated Front Desk Associate to be the first point of contact for members and guests. This role combines customer service and sales, with a strong focus on converting prospects into members. The ideal candidate is comfortable engaging with people, giving detailed facility tours, and confidently presenting membership options to help potential members choose the plan that best fits their goals. Key Responsibilities • Greet members and guests with a welcoming and professional attitude, • Check members in and assist with questions regarding memberships, services, and amenities, • Conduct engaging and thorough facility tours for prospective members, • Explain membership options and highlight the value of premium memberships and amenities, • Actively sell memberships and assist prospects through the sign-up process, • Identify opportunities to upsell memberships, personal training, and additional services, • Answer phone calls and respond to general inquiries about the gym, • Process new memberships, renewals, and retail purchases, • Maintain cleanliness and organization of the front desk and lobby area, • Promote gym programs, promotions, and events, • Support management with administrative tasks as neededPay Structure $20/hour $10 commission on Base Level Membership sales $20 commission on Premium Level Membership sales Qualifications • Strong customer service and interpersonal communication skills, • Comfortable with sales, upselling, and closing memberships, • Friendly, confident, and professional demeanor, • Ability to multitask in a fast-paced environment, • Reliable, punctual, and team-oriented, • Basic computer skills and ability to use POS or membership systems, • Passion for health and fitness is a plus Preferred Experience • Previous experience in sales, customer service, or front desk roles, • Experience working in a fitness, hospitality, or retail environment, • Experience giving tours, presentations, or selling memberships What We Offer • Complimentary gym membership, • Flexible scheduling, • Positive and energetic work environment, • Opportunities for growth within the fitness industry