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The Senior Customer Service Manager based in Brea, California is a strategic leadership role responsible for overseeing the customer service operations within a global, fast-paced Consumer Packaged Goods (CPG) environment. This role oversees daily operations, ensures service excellence, drives process improvements, fosters strong relationships with customers, 3PLs, and internal teams. The Senior Manager will provide strategic leadership, strengthen cross‑functional alignment, and ensure the team delivers exceptional customer experiences while meeting business goals and supports scalable growth as the business expands. Key Responsibilities • Partner with sales team to manage relationships with key retailers, such as Walmart, TJX, Target, Costco, Aldi etc., addressing service needs and supporting business growth., • Lead, mentor, and develop a high-performing customer service team across multiple regions to achieve and exceed performance targets, such as On Time In Full metrics to keep up with high customer expectations., • Collaborate with sales, supply chain teams to optimize cross‑functional processes and resolve complex issues, Partner with Finance on month‑end reporting, assist in the investigation and resolution of customer deductions. Implement revisions to current processes to minimize non-compliance charges., • Own the end‑to‑end customer service workflow, including order management, issue resolution, escalations, and customer communication to drive operational excellence and process improvement., • Serve as the primary escalation point for complex customer issues, ensuring prompt response to meet both internal and external customer satisfaction, and conduct root‑cause analysis to implement preventive actions., • Create and refine SOPs to ensure consistency, efficiency, and compliance., implement performance dashboards and reporting tools to track service levels and present to senior leadership. Qualifications • Bachelor’s degree in Business Administration, Management, or a related field. Master’s degree preferred., • 7+ years of progressive customer service experience, with at least 3 years in a management or leadership role within the CPG sector., • Proven track record of driving service excellence and leading teams in a high-volume, fast-paced environment., • Strong analytical, problem-solving, and decision-making skills., • Exceptional communication and interpersonal abilities., • Expertise in customer service software, ERP systems, NetSuite preferred, • Ability to work collaboratively across departments and manage multiple priorities., • Experience with change management and implementing new technologies Key competencies • Customer-focused mindset, • Adaptability in fast-paced environment, • Strategic thinking, • Organizational and time management skills Working conditions • Hybrid work schedule, • Office environment, • No travel required.

ALDI - 17070 Magnolia Street - Responsibilities: Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly; Provides exceptional customer service, assisting customers with their shopping experience; Participates in taking store inventory counts ac

Our store employees are the face of the ALDI shopping experience.

You must be 18 years of age or older to be employed for this role at ALDI Ability to work both independently and within a team environment Ability to provide and lead others to provide prompt and courteous customer service Ability to develop rapport, trust, and open communication that enhances th

Bring your energy to the role of Aldi Customer Service Representative to manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, and assist with processing returns and exchanges.

Make an impact in the role of Aldi Store Associate to perform daily responsibilities with dedication.

Help us succeed as our next Aldi Grocery Clerk to perform responsibilities as a Grocery Clerk.

An exciting opportunity awaits for a Aldi Logistics Coordinator (Remote) to assist with organizing, stocking, and general upkeep, work collaboratively across teams and departments, and respond promptly to inquiries and resolve basic issues.

Take the next step in your career as our new Aldi Truck Unloader to assist with organizing, stocking, and general upkeep, provide excellent service to customers and team members, and adapt to shifting priorities and business needs.

Make an impact in the role of Aldi Shift Manager to assist with processing returns and exchanges, maintain accurate records and documentation, and support the preparation and delivery of goods or services.

Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. Collaborates with team members and communicates relevant information to direct leader * Upholds the security and confidentiality of documents and data within area of responsibility * Othe

Take the next step as our new Aldi Produce Clerk to perform daily responsibilities with dedication.

Help us succeed as our next Aldi Stocker to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and assist with processing returns and exchanges.

Cashier, Part-Time, Store, Stocker, Retail, Grocery.

We have an opening for a talented Aldi Data Entry Clerk (Remote) to maintain accurate records and documentation, respond promptly to inquiries and resolve basic issues, and assist with processing returns and exchanges.

Be part of our success story as a Aldi Data Entry Clerk to adapt to shifting priorities and business needs, gain knowledge of company offerings to better serve clients, and follow safety procedures and company policies.

ALDI welcomes Store Associate candidates to experience MORE! Part-time, full-time and seasonal positions need to be filled ASAP. Frequently recognized as an employer of choice, ALDI offers generous wages and competitive benefits including: 401(k) with company match, Employee Assistance Program, Perk

ALDI welcomes Assistant Store Manager candidates to experience MORE! As a leader in the grocery retail industry and frequently recognized as an employer of choice, ALDI offers generous wages and competitive benefits. As an Assistant Store Manager, you'll: Take on a leadership role, ensuring that dai

Now hiring an experienced Aldi Grocery Store Associate to work collaboratively across teams and departments, coordinate tasks to ensure deadlines are met, and assist with organizing, stocking, and general upkeep.

Aldi is hiring for various positions including cashiers, stock associates, and department managers.

As an Aldi Store Associate, you'll play a vital role in providing exceptional customer service and maintaining a clean and organized store. Employee discounts on Aldi products.

You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M. You must be 18 years of age or older to be employed for this role at ALD