The Program Director is responsible for overseeing the daily operations of the program, ensuring quality service delivery, and supervising staff in collaboration with the Clinical Director. This role focuses on maintaining compliance with program policies, implementing best practices, and enhancing client care. Program director is responsible for the overall management and administrative operations of an OASAS Part 822 treatment program. The Program Director must have supervisory experience. Responsibilities: Work under the Clinical Director to implement program policies, procedures, and protocols. Provide direct supervision to Case Managers, Client Care Coordinators, and other program staff, ensuring effective service delivery. Oversee the substance use treatment and recovery support services, ensuring alignment with Evidence-Based Practices (EBP) such as Motivational Interviewing (MI) and Trauma-Informed Care (TIC). Ensure all client services comply with regulatory requirements and organizational standards. Monitor and support staff in case management, crisis intervention, and discharge planning. Develop and implement strategies to enhance service quality, client engagement, and program outcomes. Review and ensure accurate documentation of client records, treatment plans, and progress notes. Collaborate with community agencies, healthcare providers, and referral sources to ensure seamless client care. Monitor program outcomes, prepare reports, and provide data analysis to measure effectiveness. Assist in incident management and crisis response, ensuring staff adhere to safety protocols. Participate in audits, compliance reviews, and quality improvement initiatives. Interview, hire, train, appraise, evaluate, discipline/terminate subordinate staff. Oversee monthly reporting, including to OASAS, executive management, STARS, legal references, and more. Manage comprehensive training needs of clinical and administrative staff. Build relationships with outside entities to increase referrals. Implement strategic plan for program growth. Ensure that all program staff upholds the agency's Code of Conduct/Code of Ethics and comply with all Federal, state and local law/regulation, including confidentiality and HIPAA privacy/security regulations. Lead weekly interdisciplinary team meetings/case conferences/QI. Perform other duties as assigned. Qualifications: Minimum of three (3) years of supervisory experience in a behavioral health, substance use, or social services setting. Experience in substance use treatment, mental health services, and supportive housing programs. Knowledge of clinical case management, discharge planning, and crisis intervention techniques. Strong leadership, communication, and organizational skills. Ability to train and mentor staff in Evidence-Based Practices (EBP). Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. Currently hold a LMHC license in good standing. Bilingual (English/Spanish) preferred. Core Competencies: Leadership & Supervision: Guide and support a multi-disciplinary team to ensure high-quality service delivery. Program Development: Implement strategies that enhance program effectiveness and client outcomes. Compliance & Accountability: Maintain adherence to regulatory standards and internal policies. Communication & Collaboration: Engage with internal and external stakeholders to foster a strong support network. Problem-Solving & Adaptability: Address client needs and staff challenges proactively and efficiently. This position is a critical leadership role, requiring a strong clinical background, supervisory skills, and commitment to high-quality care. Job Types: Full-time, Part-time Pay: $65,000.00 - $75,000.00 per year Benefits: Paid time off Parental leave People with a criminal record are encouraged to apply Work Location: In person
Position Title: Office Manager Department: Administration Reports To: Clinical Director / Practice Owner Employment Type: Full-Time Position Summary The Office Manager is responsible for overseeing the day-to-day administrative operations of YES Psychotherapy Services, ensuring the smooth running of the practice. This role involves managing staff schedules, handling client inquiries, maintaining records, ensuring compliance with healthcare regulations, and supporting the clinical team to deliver exceptional client care. Key Responsibilities 1. Administrative & Office Management Oversee daily operations of the office to ensure an organized and welcoming environment for clients and staff. Manage front desk procedures, including reception, scheduling, and client check-in/check-out processes. Monitor office supplies and order as needed to maintain inventory. Coordinate maintenance of office equipment and facilities. 2. Client Services & Communication Respond to client inquiries via phone, email, and in person in a professional and compassionate manner. Maintain confidentiality of client records in accordance with HIPAA and relevant privacy laws. Support the onboarding process for new clients, including intake forms and appointment scheduling. 3. Staff Coordination & Support Manage schedules for therapists, administrative assistants, and interns. Assist in onboarding and training new administrative staff. Organize staff meetings, trainings, and internal communications. 4. Financial & Billing Oversight Oversee billing processes, including insurance claims, payments, and invoicing. Track accounts receivable and follow up on outstanding balances. Prepare basic financial reports for management review. 5. Compliance & Policy Management Ensure compliance with healthcare, licensing, and insurance regulations. Maintain updated office policies and procedures. Assist in preparing for audits and accreditation reviews. Qualifications Education & Experience: Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred. Minimum of 3 years’ experience in office management, preferably in a healthcare or mental health setting. Skills & Competencies: Strong organizational and multitasking skills. Excellent interpersonal and communication abilities. Knowledge of HIPAA regulations and healthcare office procedures. Proficient in Microsoft Office Suite and practice management software (e.g., SimplePractice, TherapyNotes, etc.). Ability to work with sensitivity and discretion in a mental health environment. Work Schedule & Environment Full-time schedule, Monday to Friday (occasional evenings or weekends for special events). Office-based role with regular interaction with clients and staff. Compensation & Benefits Competitive salary (commensurate with experience). Paid time off, health benefits, and professional development opportunities. Supportive and mission-driven work environment.
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Managed by HHM Hotels