Santa Monica
Job Description JOB DESCRIPTION PROPERTY: Shore Hotel TITLE: Mini-Bar Attendant ($22.50 per hour) DEPARTMENT: Food & Beverage STATUS: Non-Exempt, Full Time Regular, Part Time, or On Call SUPERVISED BY: Director of Food & Beverage, Food & Beverage Manager, Food & Beverage Supervisor SUPERVISES: No supervisory responsibilities The Mini-bar Attendant position involves properly restocking in-room minibar product inventories, charging guests for products consumed, and maintaining the cleanliness and upkeep of equipment and products. MINIBAR ATTENDANT: • Obtains proper information and reports from Opera, as indicated during the training period., • Ensure the minibar cart is properly restocked to the proper level of capacity to avoid overloading., • Enters the guest room and takes the consumed items inventory., • Charges the guest for items consumed using the telephone and dialing the appropriate extension., • Ensures proper re-stocking, dusting, cleaning, and maintenance of minibars., • Ensures all in-room minibars are inspected, especially checked out rooms and expected arrivals., • Keeps track of stayover rooms and inspects them at least every other day, according to consumption., • Ensures minibars are in good repair, cleaned, and organized., • Responsible for maintaining minibar product not expired or is not damaged, takes out inventory items within 2 weeks of expiration date, and brings them to the cage assigned for items close to expiring., • Maintains the minibar storeroom clean and organize a daily basis., • Ensures product rotation by using the FIFO method, • Ensures all rooms are inspected during the day, including stayovers., • Refills minibar cart, sweeps the storeroom floors, and brings the trash to the recycle bins daily., • Sends end-of-day report via email to the Front Desk and Food and Beverage department and prints 2 consumption reports, one for accounting and one for guest services., • Properly file Communicates work sheets by date, and at the end of the month need to be stored in P2 for an additional 3 months., • Needs to effectively communicate with Food and Beverage Management about all issues, concerns, or product needs., • Performs additional duties as requested by the Manager or Supervisor., • Communicates well with Front Desk, Housekeeping and Food and Beverage., • Is responsible to follow-up with guest disputed charges to avoid minibar loss revenues. ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES: Proven success in the following job competencies: • Honesty; has honest, direct, and factual communication and actions with internal and external customers., • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things., • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values., • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status., • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas., • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data., • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays., • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach., • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;, • Diversity: Strong commitment to diversity and equality in a company culture., • Communication: Strong communication (verbal and written) and presentation skills., • Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE: • At least 1 year of experience in customer service in Food & Beverage for a boutique hotel, • Prior hospitality experience preferred, • Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 35 wpm., • Experience in Opera helpful., • Must be flexible schedule and able to workdays, evenings, weekends, and holidays. EDUCATION: • Associate’s degree in business, management, or hospitality or related field or equivalent of 1-year relevant work experience required. WORKING CONDITIONS & PHYSICAL WORK DEMANDS: • Able to sit and work at a computer keyboard for extended periods of time, • Able to stoop, kneel, bend at the waist, and reach daily, • Able to lift and move up to 25 pounds occasionally, • Regular and on-time attendance is critical, • Other duties as assigned Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.