Guest Service & Barista
8 days ago
Branson
Job Description Position Purpose: As a Guest Services & Barista Attendant, you are the welcoming face and versatile team member for both The Ozarker Lodge and The Storeroom. This unique role combines front desk responsibilities with barista and evening bar service duties, creating an experience for our guests that is warm, personal, and seamless from day to night. Candidates must demonstrate a passion for hospitality and a desire to learn, with barista experience required and bartending experience as a plus. Key Responsibilities: Guest Services at The Ozarker Lodge: • Welcome and Check-in: Greet guests with a warm, friendly smile upon arrival, ensure accurate and efficient check-in/check-out processes, and provide helpful information on the property and local attractions., • Communication & Service: Handle guest inquiries with a positive, clear-speaking voice, listen to understand needs, and offer solutions with professionalism and empathy., • Reservation Management: Use our computer system to manage guest bookings, input and retrieve essential information, and handle cash or credit card transactions securely., • Barista Service: Prepare high-quality coffee and specialty drinks to start the day right for our guests. Barista experience is essential as you’ll be responsible for crafting beverages with care and efficiency., • Evening Bar Duties: Transition to evening bar service, providing knowledgeable and friendly service to guests looking to relax and unwind. Mix and serve a variety of drinks, with the opportunity to learn bartending if not already experienced., • Maintaining Cleanliness: Follow established health and safety protocols to keep both the front desk and Storeroom areas neat and organized., • Calm Under Pressure: Stay composed and efficient during high guest volume, resolving issues calmly and professionally., • Education: High school diploma or equivalent preferred., • Experience: Prior hospitality experience is preferred, with barista experience required and bartending experience a plus., • Skills: Strong communication skills, ability to handle cash and perform basic math, ability to learn our computer system for reservations, and an eye for detail in both guest service and drink preparation., • Employee discounts, • Paid time off, • Flexible shifts (Day and Night shifts available), • Competitive pay + tips. Most team members in this roll average well over $20/hr. during most months in the year.Company DescriptionThe Ozarker Lodge is a 102-room boutique roadside hotel in Branson, Missouri, where rustic charm meets modern hospitality. With a focus on creating unforgettable guest experiences—through creekside firepits, craft coffee, live music, and curated local adventures—The Ozarker offers a dynamic and welcoming workplace for passionate, service-driven individuals.The Ozarker Lodge is a 102-room boutique roadside hotel in Branson, Missouri, where rustic charm meets modern hospitality. With a focus on creating unforgettable guest experiences—through creekside firepits, craft coffee, live music, and curated local adventures—The Ozarker offers a dynamic and welcoming workplace for passionate, service-driven individuals.