Catering Event Manager
hace 16 días
Everett
Job Description Events Catering Manager Location: Rita’s Enterprises Inc. – Everett, Massachusetts Position Summary The Events Catering Manager is responsible for the planning, coordination, and flawless execution of all catered events for Rita’s Enterprises Inc. This role requires hands-on leadership, exceptional organizational skills, and the ability to oversee every detail from client inquiry through post-event follow-up. The manager serves as the central liaison between clients, the culinary team, operations, vendors, and on-site staff to ensure that each event reflects Rita’s reputation as New England’s premier gourmet catering and hospitality company. Mandatory Requirement: Applicants must have a minimum of 3+ years of proven experience in catering and event management, preferably in a high-volume or high-end hospitality environment. Key Responsibilities Client & Sales Coordination • Serve as the primary point of contact for clients, managing all communication from initial inquiry through event completion., • Conduct consultations to assess client needs (guest count, menu preferences, budget, dietary restrictions, venue logistics, etc.)., • Develop and present detailed proposals, event packages, and banquet/event orders (BEOs)., • Ensure timely approvals and maintain positive client relationships. Event Planning & Logistics • Oversee event schedules, timelines, and checklists to guarantee efficient setup, service, and breakdown., • Coordinate all event logistics including menus, rentals, staffing, décor, equipment, transportation, and venue requirements., • Ensure each event is executed to Rita’s standards of quality, professionalism, and guest satisfaction. Menu & Service Design • Collaborate with the culinary team to customize menus based on event type and client preferences., • Determine appropriate service styles (buffet, plated, stations, passed hors d’oeuvres, etc.)., • Guarantee all menu items are prepared, transported, and presented to the highest standards. Staff Leadership & Management • Recruit, schedule, train, and supervise catering staff including servers, bartenders, and on-site supervisors., • Provide clear direction to event staff, delegate responsibilities, and ensure professional conduct., • Foster a positive and efficient work environment while maintaining high service standards. Vendor & Supplier Relations • Establish and maintain relationships with vendors for rentals, floral, décor, AV, and other event needs., • Negotiate contracts, secure competitive pricing, and confirm timely delivery of goods and services. Financial Management • Prepare detailed cost estimates, budgets, and invoices for events., • Track and control food, labor, and equipment costs to ensure profitability., • Monitor deposits, payments, and reconcile accounts post-event. On-Site Event Supervision • Lead on-site setup and breakdown; monitor timelines and staff performance., • Troubleshoot last-minute issues (weather, delivery delays, guest accommodations)., • Ensure guest satisfaction and provide solutions for any service concerns. Quality Assurance & Compliance • Enforce health and safety standards, including food safety, sanitation, and allergen protocols., • Ensure compliance with Massachusetts state and local regulations, alcohol service policies, and company policies., • Conduct post-event evaluations and submit reports to improve future operations. Qualifications & Requirements • Mandatory: Minimum of 3+ years of experience in catering and event management (corporate, social, or hospitality settings)., • Bachelor’s degree in Hospitality Management, Business, or related field preferred, but equivalent experience will be considered., • Proven success in planning and executing events of varying sizes (50–1,000+ guests)., • Strong leadership and team management skills with experience supervising event staff., • Excellent organizational, problem-solving, and multitasking abilities., • Professional written and verbal communication skills; ability to manage client relationships effectively., • Financial acumen: capable of budgeting, cost control, and revenue tracking., • Proficiency in Microsoft Office Suite and catering/event management software., • Flexibility to work evenings, weekends, and holidays as required by event schedules., • Ability to lift up to 30 lbs. and remain on feet for extended periods. Key Competencies • Leadership & Teamwork: Ability to inspire and manage diverse teams in high-pressure environments., • Customer Service Excellence: Commitment to exceeding client and guest expectations., • Adaptability: Calm and resourceful when handling unexpected challenges., • Attention to Detail: Ensures accuracy and quality in all aspects of event execution., • Financial Responsibility: Balances creativity with budgetary discipline. Performance Metrics • Successful execution of events on time and within budget., • Client satisfaction and repeat business/referrals., • Profitability and efficiency of catered events., • Staff performance, retention, and service quality., • Reduction of errors, complaints, and service issues. Compensation & Benefits • Competitive salary based on experience, • Performance-based bonuses tied to event success and profitability., • Health, dental, and vision insurance options., • Paid time off and holiday pay., • Employee meals during shifts., • Opportunities for advancement within Rita’s Enterprises Inc.