Dental Assistant - Primarily Front Desk
8 days ago
Sacramento
Job DescriptionDescription: Community Health Centers of America is searching for a compassionate, organized and knowledgeable Front Office Dental Assistant to join their dental clinic team in Sacramento. We are a non-profit organization dedicated to providing top-tier care for every member of our community. Learn more at . The Dental Assistant is essential to providing exceptional patient service, handling scheduling, assisting with treatment plans, and providing administrative support to the practice. This role involves a combination of patient-facing duties and administrative support while supporting efficient clinic operations. Will provide quality care and services to patients by assisting dentists and other staff in a variety of patient care, office, and laboratory duties. Will affect the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information. PRIMARY DUTIES: • Ensure all patients enjoy a positive experience and are treated with the care and compassion expected., • Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements., • Affect favorable billing and collection outcomes. Ensure all patient services and billing information is collected and submitted timely and accurately., • Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures., • Develop favorable relationships with all patients. Instruct patients and their family members on general oral health care and/or information related to post-treatment care as appropriate., • Establish favorable working relationships with all staff members associated with clinic operations, including dental assistants, treatment coordinators, dentists, and related staff., • Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times., • Greet and welcome patients to the dental office with compassion and professionalism, assisting with check-in and check-out processes, • Verify insurance eligibility and benefits and manage submission and follow-up of dental claims, pre-estimates and referrals., • Schedule and confirm appointments for dental treatments, • Handle incoming phone calls, • Coordinate with dental team to ensure smooth patient flow and efficient treatment scheduling, • Maintain accurate patient records and update information timely to support treatment and billing consistent with HIPAA and requirements, • Partner with dentist to present treatment plans to patients, providing clear explanations and answering questions. Educate patients on benefits, insurance coverage and financial options. Help address financial barriers., • Assist with managing office inventory and ordering supplies, • Prepare and maintain dental instruments, materials and equipment., • Collect and record patient health histories (dental and medical) and record information for dentist's reference prior to examination., • Help patients feel comfortable before, during and after dental treatment., • May take and process x-rays., • May assist dentist chair-side by organizing and preparing instruments for dentist's use and assisting as needed during procedures., • Advise patients in oral hygiene and dental care., • Follow through with post-visit duties., • Interact positively with a diverse, sometimes difficult, and demanding patient population. Provide service in a manner that is appropriate for the patient's age; demonstrate knowledge and skills necessary to meet the patient's physical, psychosocial, educational and safety needs., • Demonstrate commitment to the mission of the organization in promoting dental health., • Read, write, and maintain patient records and related administrative documentation., • Utilize the requisite tools, systems, technology and equipment in the collection of patient data, records management and collections., • Demonstrate knowledge of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials. Benefits: • Competitive pay, • Comprehensive health benefits: medical, dental, vision, EAP, life, voluntary, • 401(k) w match, • Vacation, • 8 hour shift, • Day shift, • Monday to Friday, • Rotating weekendsRequirements:, • 2 years dental practice front desk experience required, • Dental practice electronic records experience, • Dental practice back office experience preferred, • Dental Assistant certifications preferred, • High school diploma or equivalent, • Current BLS required, • Radiation safety certification, • Working knowledge of MicroSoft Office Suite, • Knowledge of dental practices and procedures, • Ability to work independently and prioritize, • Customer/patient services and de-escalation experience, • Knowledge of Dental HMO and Medi-Cal Dental plans, insurance verification, fee schedules and financial presentation, • Experience with Dentrix or Open Dental or similar dental management software and proficiency in MicroSoft Excel and Office suite., • Excellent communication and interpersonal skills to effectively interact with patients and dental team members, • Strong organizational skills with focus on accuracy, detail and multitasking, • Bilingual English and Spanish, Russian, Farsi or Pashto preferred