Warranty Administrator
hace 4 días
Ithaca
Job Description Job Summary: The Warranty Clerk prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Essential Job Duties and Responsibilities: (Additional duties as assigned) • Processes warranty claims on a timely basis for each franchise or distributor., • Processes all warranty paperwork to ensure proper documentation., • Verifies criteria required by factory or distributor., • Reconciles all warranty receivables with payments through the appropriate accounting schedule., • Posts credits on computer., • Resubmits all rejected claims promptly or receives authorization to write them off., • Follows up on payment of outstanding claims., • Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of., • Tracks warranty rates and submits once a year for warranty rate increase., • Files and maintains all service records as required by warrantor., • Keeps informed of all factory recalls and bulletins., • Assists with body shop warranty claims as needed., • Assists with cashier and telephone duties as needed., • Must be organized and detailed oriented., • Communication and interpersonal skills., • Time-management and organizational abilities., • Problem-solving and critical thinking abilities., • Working knowledge of Dealership documents., • Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists., • Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects., • Work is performed in a dealership setting (lot, showroom, service department and offices)., • Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting., • Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.Disclaimer:, • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities., • This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor., • The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion., • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.