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  • Franchise Business Advisor
    Franchise Business Advisor
    hace 2 días
    Jornada completa
    Baymeadows Center, Jacksonville

    Position Objectives: Provide support to Franchise Partners to: • Uphold the Gold Standard in service, • Grow their business, • Understand and improve financial stability, • Support Training practices Responsibilities: Gold Standard • Provide guidance and support so that the unit remains at Gold Standard, • Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies, • Provide ongoing support to ensure smooth operational processes within the restaurant, • Act as a liaison to provide resources when needed to ensure Gold Standard performance, • Assist in the creation of action plans as needed to support operational improvements, • Monitor EcoSure reports and provide support to correct deficiencies Business Growth • Partner with Franchise Partners to develop Local Store Marketing initiatives, • Provide insight into sales and customer count trends, identifying opportunities for improvement, • Provide insight into delivery, drive thru, dining room results, • Assist with building strong ties within the community Financial Stability • Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit, • Provide guidance to improve areas that are not in line with expectations, • Assist with action plans and training to support improvement in areas such as food cost, labor, TCT, • Coach for improvement using the Playbook and other training tools Training • Provide support and guidance to ensure current training processes are executed, • Assist in the certification of service and production trainers and Operations Specialists, • Provide insight and assistance to improve training effectiveness, • Facilitate training workshops to address training deficiencies, • Lead new program training (i.e. SMARTTrak) and New Product Launch training Restaurant Visit Preparation & Task List • Review results dashboard, • Review staffing levels, • Roster, • Rates of Pay, • Hours of Operation, • Dining Room Open – analyze trends, • Delivery & Dthru – analyze trends, speed of service, • Gold Standard Evaluation / Brand Standards reinforced, • EcoSure reviewed, • TCT reviewed, • Prime Costs and Margin Analysis, • Labor Matrix & Punch Report reviewed, • Periodic Financial Reviews

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  • Field Training Manager
    Field Training Manager
    hace 2 días
    Jornada completa
    Arrowhead, Jacksonville

    Field Training Manager Steak 'n Shake | Franchisee Position Overview Steak 'n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak 'n Shake leadership. * Key Responsibilities 1. Lead Market-Based Training Execution • Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets., • Execute special projects and field tests while ensuring consistent brand standards and operational excellence., • Measure training effectiveness and adjust delivery to maximize performance outcomes. 2. Coach & Develop Restaurant Leadership • Conduct structured restaurant assessments and lead "development days" with Franchisees., • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback., • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results., • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability. 3. Facilitate Instructor-Led Training • Facilitate 2–3 training classes per month (approximately 27 annually) in assigned franchisee markets., • Teach core operational, leadership, and performance curriculum aligned with company strategy., • Receive recommendations from field leadership on training needs and provide live support., • Teach and oversee food safety training certification at the restaurant level 4. Manage Training Restaurant Certification Standards • Oversee and ensure disciplined execution of the training restaurant certification process., • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards., • Strengthen organizational performance through structured certification oversight., • Visit high-performing restaurants and develop them into certified training restaurants, • Partner with existing certified training restaurants to audit and coach training best practices 5. Support New Restaurant Openings • Lead and support Franchisee onboarding., • Develop follow-up plans to ensure training initiatives translate into sustained operational performance. * Required Qualifications • 5–7 years of progressive restaurant operations experience required., • Minimum 2 years of multi-unit training leadership experience required., • Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements., • Demonstrated ability to assess performance, analyze data, and implement structured improvement plans., • Strong facilitation and presentation skills with experience teaching or leading structured training programs., • Ability to travel within assigned domestic markets (estimated 50–70% travel depending on market needs). * Preferred Qualifications • 8+ years of restaurant operations experience in a multi-unit or franchise environment., • Prior experience in franchise systems, • Experience facilitating formal leadership development or corporate training programs., • Experience supporting new restaurant openings and certification processes., • Bilingual capabilities (Spanish preferred). * Why Steak 'n Shake? At Steak 'n Shake, we are building a high-performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets. This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles — offering strong career growth for ambitious leaders ready to make an impact. #CORP7080

    Inscripción fácil
  • Field Training Manager
    Field Training Manager
    hace 3 días
    Jornada completa
    Arrowhead, Jacksonville

    Field Training Manager Steak 'n Shake | Franchisee Position Overview Steak 'n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak 'n Shake leadership. * * * Key Responsibilities 1. Lead Market-Based Training Execution • Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets., • Execute special projects and field tests while ensuring consistent brand standards and operational excellence., • Measure training effectiveness and adjust delivery to maximize performance outcomes. 2. Coach & Develop Restaurant Leadership • Conduct structured restaurant assessments and lead "development days" with Franchisees., • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback., • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results., • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability. 3. Facilitate Instructor-Led Training • Facilitate 2--3 training classes per month (approximately 27 annually) in assigned franchisee markets., • Teach core operational, leadership, and performance curriculum aligned with company strategy., • Receive recommendations from field leadership on training needs and provide live support., • Teach and oversee food safety training certification at the restaurant level 4. Manage Training Restaurant Certification Standards • Oversee and ensure disciplined execution of the training restaurant certification process., • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards., • Strengthen organizational performance through structured certification oversight., • Visit high-performing restaurants and develop them into certified training restaurants, • Partner with existing certified training restaurants to audit and coach training best practices 5. Support New Restaurant Openings • Lead and support Franchisee onboarding., • Develop follow-up plans to ensure training initiatives translate into sustained operational performance. * * * Required Qualifications • 5--7 years of progressive restaurant operations experience required., • Minimum 2 years of multi-unit training leadership experience required., • Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements., • Demonstrated ability to assess performance, analyze data, and implement structured improvement plans., • Strong facilitation and presentation skills with experience teaching or leading structured training programs., • Ability to travel within assigned domestic markets (estimated 50--70% travel depending on market needs). * * * Preferred Qualifications • 8+ years of restaurant operations experience in a multi-unit or franchise environment., • Prior experience in franchise systems, • Experience facilitating formal leadership development or corporate training programs., • Experience supporting new restaurant openings and certification processes., • Bilingual capabilities (Spanish preferred). * * * Why Steak 'n Shake? At Steak 'n Shake, we are building a high-performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets. This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles --- offering strong career growth for ambitious leaders ready to make an impact. #CORP7080

    Inscripción fácil
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