Citizens bank jobs in Mesa, ArizonaCreate job alerts

Job Description Micro-Tronics is seeking a detail-oriented Staff Accountant 1 to support day-to-day accounting operations and month-end close activities. This role will be responsible for maintaining accurate financial records, preparing journal entries, performing reconciliations, and ensuring compliance with accounting standards. This is a great opportunity for someone looking to grow within a collaborative finance team while gaining exposure to a wide range of accounting functions. Key Responsibilities Daily / Weekly • Prepare and record journal entries (cash, accruals, reclasses), • Perform bank and credit card reconciliations, • Process accounts payable (AP), including invoice coding and weekly check runs, • Support accounts receivable (AR), including cash applications and postings, • Maintain general ledger (GL) activity and account accuracy, • Review and validate employee expense reports Month-End Close • Assist with month-end close activities and journal entries, • Reconcile balance sheet accounts (prepaids, accruals, fixed assets, etc.), • Maintain and roll forward supporting schedules, • Assist with variance analysis and financial reporting support, • Ensure proper documentation and audit trails are maintained Compliance & Reporting • Maintain organized financial records and documentation, • Ensure adherence to internal controls and accounting policies, • Assist with sales tax or indirect tax filings, • Support year-end 1099 preparation and reporting Additional Responsibilities • Support internal and external audits (PBC requests, schedules), • Research and resolve accounting discrepancies or issues, • Assist with process improvements and system enhancements, • Support ad hoc financial analysis, budgeting, and special projectsQualifications, • 2+ years of accounting experience, • Strong understanding of GAAP fundamentals, • Experience with general ledger accounting and reconciliations Education: • Bachelor’s degree in Accounting, Finance, or related field requiredSkills & Competencies, • Strong attention to detail and accuracy, • Solid analytical and problem-solving skills, • Ability to manage multiple priorities and meet deadlines, • Strong communication and collaboration skills Technical Skills: • Experience with ERP systems (e.g., SAP, Oracle, QuickBooks, or similar), • Proficiency in Microsoft Excel (pivot tables, lookups, formulas), • Familiarity with AP/expense tools (e.g., Concur, Bill.com) is a plusPerformance Metrics (KPIs), • Timely and accurate completion of month-end close, • Accuracy and quality of financial data, • Productivity and efficiency, • Compliance with internal controls and policies BENEFITS: At Micro-Tronics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work. Micro-Tronics is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources. This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.

Overview This role can be hired remotely in NC, AZ, VA and TX. This position ensures the technological and digital security of the Bank at a high level of ability and technical expertise. Mitigates exposure to cyber threats, security risks, and unauthorized access. Assesses organizational networks, applications, or systems for potential vulnerabilities. Protects assets and information through a variety of methods, resolving security issues or incidents as they arise. Maintains a strong knowledge of industry practices, technology, and evolving threats in order to enhance defenses for the Bank's information systems and resources. May oversee less experienced associates in the work group. Responsibilities • Technical Security - Administers tools or processes that secure assigned technical areas and data. Participates in security audits, identifies security gaps, and develops and implements risk mitigation solutions. Ensures compliance with necessary protocols, configurations, or procedures., • Analysis - Identifies and evaluates identify potential threats or vulnerabilities in the Bank's networks, applications, or systems. Compiles data from external or internal sources. Creates actionable intelligence based on review of analysis., • Security Expertise - Maintains a current knowledge of technology, emerging threats, and security trends within the assigned technical area. Provides guidance on appropriate security protocols. Leads technical projects and may serve as a resource to other business units. Ensures team members are trained on the current trends, threats, and applicable technologies., • Issue Resolution - Investigates and resolves complex, escalated security incidents which may include unauthorized access, malware infections, configuration anomalies, cyber attacks, and other risks., • Business Strategy - Assists senior leadership in the development of security policies, standards, and strategies. Qualifications Bachelor's degree with a minimum of 6 years of experience in systems engineering, networking or information security technologies -OR- High school diploma or GED with a minimum of 10 years of experience in systems engineering, networking or information security technologies Required (additions): • Working knowledge of federated authentication protocols, including SAML and OpenID Connect (OIDC), • Demonstrated experience automating repetitive security or identity tasks Preferred / Nice-to-Have: • Scripting and automation experience using PowerShell, • Python scripting experience, • Experience with one or more enterprise IAM/SSO platforms (e.g., Okta, Ping), • Familiarity with step-up / adaptive authentication concepts, • Exposure to Infrastructure as Code practices (e.g., Terraform), • Experience building identity or security workflow automations (e.g., Okta Workflows), • Familiarity with passwordless technologies (e.g., Windows Hello, Okta FastPass), • Familiarity with identity threat protection tools (e.g., Silverfort) Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may be hired in the following locations: North Carolina, Arizona, Texas We are looking for a hands-on Lead Software Engineer who provides technology solutions and integration services in following areas: Payments & Money movement, information reporting. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors, and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. This role will be responsible for leading all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability., • Provide development leadership (Architecture, Strategy, Design, Development) on our Client facing Payments platforms., • Drive department best practices, guidelines implementation and adhere to standards., • Innate desire to create a superlative developer experience down to the last detail., • Deep love of building elegant, maintainable, well-documented, secure code., • Abstracting and refactoring should be a passion, not a chore., • Drive to learn new things and go above and beyond the call of duty., • Always working to improve yourself and constructively support the team around you., • Drive technical designs to consensus and approval by Architecture Review Team. Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements., • Perform impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions; looks for additional solution options or trade-offs. Identifies cost/benefit implications of proposed solutions (e.g. people, processes, technology, strategy, finance)., • Creates and maintains application architecture and related assets. Be the go-to person for development team on architecture discussions. The above duties and responsibilities are representative of the nature and level of work assigned., • Supervise release processes (some after-hours/weekend work may be required) Qualifications Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance Preferred Qualifications: • Expert in Lambda & ECS (serverless + containers), • Strong in Step Functions, SQS, SNS (event-driven systems), • Experience with S3, DynamoDB & RDS (storage + databases), • Proficient in KMS & IAM (security & access), • Hands-on with AWS Transfer Family (SFTP), • Skilled in Terraform (IaC), • Experience with CloudWatch/X-Ray (monitoring), • Experience with Docker & OpenShift (containers & orchestration), • Strong in Java, Spring Boot & Node.js (backend development), • Ability to build scalable, fault-tolerant architectures, • AWS Certified Solutions Architect or AWS Certified Developer required Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities Responsibilities: • Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous improvement of incident management processes, runbooks, and response frameworks to enhance operational effectiveness. Conducts post-incident reviews (PIRs) to identify root causes and preventative measures. Ensures incidents, problems, and associated changes are managed efficiently while maintaining service levels across platforms. • Incident Command & Coordination Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes clear roles, timelines, and action plans during incident bridges. Removes blockers and ensures timely decision-making under pressure. • Reporting & Analytics Responsible for documenting incidents, producing executive-level reports, and tracking key performance metrics such as MTTR (Mean Time to Restore), MTTD (Mean Time to Detect), incident volume, and SLA adherence. Monitors trends and provides data-driven insights to improve service reliability and reduce recurring issues. • Collaboration Partners with infrastructure, application, cybersecurity, and business teams to drive swift resolution of major incidents and improve long-term service resilience. Collaborates with Problem Management to ensure root cause analysis is completed and corrective actions are tracked. Supports Change Management to reduce incident risk from changes. • Communication Provides clear, concise, and timely communication to stakeholders at all levels during major incidents, including executive leadership. Publishes incident summaries, status updates, and post-incident reports. Ensures communication standards are met during high-pressure scenarios with a focus on transparency and business impact. • Governance & Compliance Ensures adherence to ITIL and organizational ITSM standards. Supports audit and compliance requirements related to incident and change management processes. Maintains documentation, playbooks, and escalation procedures. • Training & Enablement Leads or supports training for IT teams on incident response procedures, tools, and best practices. Promotes a culture of operational excellence and continuous improvement. Qualifications Qualifications: Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures OR High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures Preferred Area of Experience: ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes) Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. License or Certification Type: • ITIL Certification (v3 or v4) - Preferred, • Six Sigma (Green Belt or higher) - Preferred Preferred Experience: • 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment, • Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems, • Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar), • Demonstrated success in reducing MTTR and improving incident response maturity, • Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management, • Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams, • Strong understanding of infrastructure, applications, cloud platforms and networking concepts, • Excellent executive communication and stakeholder management skills, • Familiarity with SRE principles, observability tools, and event management frameworks is a plus

Overview This is a remote role that may only be hired in the following location(s): Arizona and California. First CitizensBank (FCB) has helped innovative companies and their investors move bold ideas forward, fast.FCB provides targeted financial services andexpertisethrough its offices in innovation centers across the world. With commercial,internationaland private banking services,FCB helps address the unique needs of innovators. We are looking for a hands-onSoftware Engineer Consultant to join our growingCore banking and Payment Solutions delivery team, which provides technology solutions and integration services in following areas: Core banking, Credit/Charge/Debit Cards, Merchant Services, Payments, Foreign Exchange, and Trade Finance. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have bothshortand long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. Responsibilities As a Software Engineer Consultant, primary responsibilitywill be towards the development and support of Core banking (lending and deposit domains), Payments, Cards, ForeignExchangeor Trade Finance solutions/projects. The Software Engineer Consultant willbe responsible forall software aspects within the team including research, design, technology insertion, development,testingand supporting them. • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability., • Provide development leadership (Architecture, Design, Development) for medium tolarge sizedprojects and maintenance on ourclientfacing online and mobile banking systems., • Oversee proactive maintenance on our existingIaaS/SaaS and on premise applications within the Digital, Mobile, Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose., • Coordinate andassistwith troubleshooting of code defects, dataerrorsand configuration problems todeterminethe origin of application error., • Strong experience in supporting Business critical/ complex applications., • Exercises Judgement within defined procedures and practices to determineappropriate action., • Must have technical lead experience for medium sized projects., • Drive departmental best practices, guidelines implementation and adhere to standards., • Demonstratedexpertisein designing and developing real-time integrations, file-basedintegrationsand be able tooptimizethe use of database level processing., • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail., • Deep love of building elegant, maintainable, well-documented, secure code., • Abstracting and refactoring should be a passion, not a chore., • Working closely with Product Managers to execute on the business requirements., • Drive to learn new things and goabove and beyondthe call of duty., • Always working to improve yourself and constructively support the team around you. Qualifications Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance OR High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance Preferred Qualifications: • Strong design& development experience with JEE & Enterprise Technologies: JMS,Kakfa,JDBC, Web development, Transactions, WS-*, JVM,JTA, Spring, JUnit, Hibernate, • Preferred experience with Web development, Mobile Development (iOS & Android), React JS/Angular JS/Polymer JS, NodeJS, • Preferred experience on publicRESTfulAPI development and using API Gateway like Apigee, • XML technologies: XSLT, XPATH, DOM, SAX, JAXP, XSD, XQuery Namespaces and XML parsers and tools, • File-based transfer applications (e.g.Sterling, SFTP,etc), • Strongproficiencyand hands on experience in Design and Development RDBMS architecture and performance tuning systems like Oracle,Postgres, • Understanding of Distributed Computing paradigms like Active/Passive, Master/Slave Clusters, • Experience buildingSpringBootMicroservices., • Experience building applications using container architecture with Kubernetes orchestration, • AWS Cloud experience isa must, • Worked on Agile projects and has complete knowledge ofday to dayAgile routines Preferred Experience: • Current contractor/contingent worker for First Citizens Bank, • Knowledge of First Citizens Bank systems and processes The base pay for this position is generally between $145,000 and $185,500. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-DNI #EJC

Overview This is a remote role that may only be hired in the following location: preference given to candidates in California. Open to a highly qualified candidates located remote in Oregaon, Nevada or Arizona. The Senior Facilities Manager - Incoming Properties Oversight position provides oversight of the physical condition, operational readiness, and vendor performance across a portfolio of income-producing commercial properties owned by First Citizens. The locations are occupied by third-party tenants and span across multiple US regions and time zones. Working alongside internal teams and third-party property management firms, this role ensures property operations meet the Bank's standards for safety, regulatory compliance, and service delivery. The Senior Facility Manager performs field assessments, verifies vendor proposal, confirms scope accuracy, supports lease-related facility obligations, and serves as a key point of contact for facility related matters impacting tenants and internal stakeholders. They bring technical expertise in building systems, facility assessments, and risk mitigation while also supporting financial planning and vendor oversight. Responsibilities • Facility Support - Oversees maintenance and repairs efforts towardthe functionality of Bank facilities to deliver timely and effective solutions. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs site visits and facilities inspections, ensure ADA/code compliance, and mitigate operation or reputational risk. Provides reports and develops effective asset management strategies. Partner with third party property management firm on execution of projects including major works, renovations, capital improvements, relocations, acquisitions, and other special initiatives. Manage emergency preparedness plans, weather events, and business continuity impacts. Promote service consistency through asset strategies tailored for income-producing sites. Provides guidance and expertise to all activities, leading on facility projects and serving as a resource on complex matters., • Facility Service - Develops relationships with tenants, internal teams, third party property managers and vendors to foster trust, enhance service delivery, and drive resolution. Acts as a liaison between internal departments and external partners to ensure facility-related matters are addressed with professionalism and urgency. Champions a relationship-first mindset, recognizing that tenant satisfaction, internal customers, and strong vendor partnerships are critical to overall property performance. Monitors internal service level standards and key performance indicator metrics. Proposes and implements solutions to address any service or performance deficiencies., • Vendor Management - Provides hands on oversight of vendor scopes, service delivery, and contract performance. Conducts technical reviews of repair proposals, capital requests, and ongoing maintenance activities, with the ability to challenge pricing validate scope accuracy, and recommend alternate solutions where appropriate. Ensures vendor activities align with lease obligations, code requirements, and strategic budget priorities. Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, performance feedback, partnerships with internal procurement teams, and vendor procurement activities., • Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities., • Property Management Oversight - Manages third party property management firms in operating owned properties that house tenants. Responsible for performance & accountability monitoring, vendor network optimization and procurement activities. Facilitates methods of measuring vendor performance. Ensures effective and appropriate tenant communications related to construction, maintenance and repair activities. Partner with Property Admin team on lease actions and building management related issues. Qualifications Bachelor's Degree and 6 years of experience in Corporate Real Estate Facilities/Property Management OR High School Diploma or GED and 10 years of experience in Corporate Real Estate Facilities/Property Management Preferred Skills: • Strong working knowledge of commercial building systems (HVAC, roofing, electrical, and plumbing), ability to read technical scope, code compliance, and real estate contracts, • Experience managing or auditing third-party vendors or property managers, • Experience performing site inspections, facilities condition assessments, and identifying code or compliance risks, • Familiarity with lease obligations, tenant relationships, and property operations, • Strong interpersonal, written, and verbal communication skills, with an ability to balance partnership with accountability, • Ability to manage across a geographically dispersed portfolio, including 30% travel across time zones, • Proficiency with CMMS platforms (ServiceChannel preferred), Microsoft Excel, and budgeting tools, • Experience managing multiple sites, or portfolios #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in California, Arizona, Nevada, or Oregon, the base pay for this position is generally between $90,205 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. This position is responsible for analysis of complex aspects of Business Applications and Application Lifecycle Management tracking, analysis, and reporting within the Information Technology (IT) department of the Bank. Develops, maintains, and improves upon IT Asset Management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. May provide a leadership role for the work group through knowledge of IT asset management. Responsibilities • Responsibilities Operational Support, • Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business application management practices within the Application Portfolio Management discipline., • Manages escalated matters that arise during daily operations, providing guidance to lower-level IT asset management analysts and leading workflow. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units., • Provides support and governance for the Bank's Business Application Onboarding process; ensuring that pre-requisites and required documented approvals are in a timely manner., • Collaborates with various teams across the Bank to ensure complete and accurate business application inventory and adherence to procedures., • Assists in maintaining team procedures and job aides for completeness, accuracy, and compliance., • Participates in all monthly, quarterly, and semi-annual data management activities to ensure business application attributes remains complete and accurate.Identifying Business Objectives, • Participates in determining program needs through highly technical analysis and reporting. Develops strategies to achieve company and department goals and communicates these using specifications, project plans, or other forms of documentation.Reporting and Analysis, • Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Develops process enhancements based on reporting., • Sources, compiles, and interprets data. Performs data analysis on an advanced level, effectively communicating and directing analysis output. Qualifications Qualifications Bachelor's Degree and 6 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 10 years of experience in Analytics, Modeling or Reporting Preferred Education/Experience: Bachelor's Degree and 6 years of experience in Application Portfolio Management or IT Asset Management OR High School Diploma or GED and 10 years of equivalent experience. Skills • Knowledge of Software Development Life Cycle (SDLC), • Experience with ServiceNow CMDB Utah +, • Experience with creating Dashboards and reporting in ServiceNow., • Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams, • Experience working in an Agile environment, • Ability to independently set priorities and meet deadlines in a fast- paced environment, • Ability to independently work efforts and report on status, • Proven organizational and time-management skills, including prioritizing multiple tasks, • Strong analytical skills showing diligence with a strong customer focus, • Excellent developing and delivering presentation skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location(s): North Carolina, Florida, Arizona, Texas. Responsible for system integration testing (SIT) of changes across CAB Technology applications. Coordinates testing and evaluation activities that identify issues, trends and gaps in existing programs. Provides and independent assessment of the programs, policies and procedures tested and provides feedback to management. Works with the testing lead to create the test plan and strategy. Updates testing metrics daily and provides results to the Quality Assurance (QA) Lead. May be responsible for leading defects or other testing meetings if the test lead is unavailable. Responsibilities • Independent Testing & Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects., • SDLC and Change Management Compliance - Provide all artifacts required from QA for SDLC and Change Management., • Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency and effectively communicates output of analysis., • Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures., • Representing QA team on various meetings to ensure quality is a priority in all efforts. Qualifications Bachelor's Degree and 2 years of experience in Quality Assurance experience in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance experience in a Financial Services organization License or Certification Type: American Society for Quality (ASQ) Certificaiton(s) Preferred Preferred experience: • Experience analyzing and reviewing User Stories/Business requirements for testability, asking clarifying questions to script and execute SIT by deliverables., • Ability to determine test data needs for SIT ensuring test data with respect to synthetic data requirements and omits any personal identification (PII) data from created test data., • Ability to follow SDLC procedures and policies to ensure compliance, segregation of duties, and produce all mandatory artifacts from a change perspective., • Ability to own a user story from beginning to end by working across teams with Business partners to ensure User Acceptance testing reflects business processes and workflows and is completed., • Ability to raise issues to Business partners and lead calls to analyze issues and determine resolution. If necessary, engage other impacted Business teams, to achieve resolution., • Responsible for performing independent quality checks and developing methods of measuring the quality and performance of the functional testing processes., • Coordinates testing and evaluation activities that identify issues, trends, and gaps in existing programs., • Provides an independent assessment of the programs, policies, and procedures tested and provides feedback to management., • Works with the testing lead in creating the test plan and QA Strategy (project-focused) or Ways of Working (business as usual-focused)., • Updates testing metrics on a daily basis and provides results to the Quality Assurance (QA) Lead., • Attends daily stand-up calls and reports on current SIT testing status to Scrum Master and Product Owners. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in Arizona, Idaho, North Carolina, South Carolina, Tennessee, or Texas. The Business Analyst II - Performance & Analytics role performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. *This role may be hired as a Business Analyst III depending on experience level of the candidate. Responsibilities • Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output., • Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units., • Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group., • Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Qualifications Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics Preferred Qualifications: • Bachelors Degree, • Experience in data analytics,system support, banking, and compensation analytics Experience working with Varicent, SQL, Alteryx, advanced Excel, PowerPoint • Knowledge of Tableau, Cognos, Power BI, Jira, • Knowledge of risk management polices and procedures for a LFI, • Strong communication skills both oral and written; can communicate to all levels, • Attention to detail, quick learner, flexible, collaborator, comfortable with ambiguity, strong presentation skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role and will be hired in Arizona, North Carolina, or South Carolina. Must be able to work 12pm - 9pm EST or 8am - 5pm PST. The Business Support Specialist I supports Treasury Management Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. Responsibilities • Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations., • Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries., • Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution., • Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. Qualifications High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service Preferred Qualifications: • Knowledge of Treasury Management products, • Customer service experience in call center environment, • Experience with Commercial Advantage Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location: AZ We are looking for candidates who are within 50 miles of our location: 4950 S. 48th Street, Phoenix, AZ 85040 First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Associates have the opportunity to work remotely but that may be adjusted at any time based on business-related or performance-based reasons. Are you looking for a fun and exciting career in the Financial Services Industry? Are you someone who values integrity? Are you someone who wants to help valuable customers and resolve issues? Are you looking for stability? Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act. Hours of Operation: Mon-Fri 6am-6pm PST, Sat 7am-3pm PST, various full-time schedules available Responsibilities • Serves as an initial point of contact on banking inquiries and concerns., • Provides support for existing and prospective clients via inbound telephone calls and live chat., • Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions., • Identifies cross-sell opportunities and makes referrals as appropriate., • Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge. Qualifications Basic Qualifications: High school diploma or GED with 1 year call center or customer service experience. Additional Requirements: • Strong verbal and written communication skills., • Working knowledge of PC-based software., • Ability to work in multiple software applications at one time., • Strong keyboard skills., • Ability to multi-task in a fast-paced environment., • Ability to display professionalism while interacting with others. Other Preferred Qualifications: • Call center experience., • Bachelor's degree., • Financial Services experience. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview The Senior AI Architect leads the design and implementation of cutting-edge AI platforms and data systems. This role combines strong hands-on engineering with strategic innovation to design, prototype, and deliver intelligent, data-driven solutions that power analytics, machine learning, and next-generation AI applications. This role collaborates closely with business and technology teams to turn ideas into working solutions, enabling faster insights, better decisions, and enterprise-wide innovation through data. Responsibilities Advanced AI Solutions & Engineering • Hands-on design and development of GenAI, LLM-based, and agentic AI solutions., • Architect and implement repeatable, enterprise AI patterns (e.g., RAG, agent orchestration, multimodal pipelines) with working reference implementations., • Build reusable AI components, templates, and accelerators to enable consistent adoption across teams., • Implement and optimize scalable, secure, and resilient AI pipelines, aligned with enterprise data and governance standards., • Lead PoC-to-production transitions, ensuring operational readiness, observability, and cost controls AWS-Centric AI Architecture • Design AI and GenAI solutions using AWS-native services, including (but not limited to) Amazon Bedrock, SageMaker, Lambda, ECS/EKS, S3, DynamoDB, Aurora, OpenSearch, IAM, KMS, VPC, CloudWatch, • Define cost, performance, and scalability guardrails for AI workloads on AWS., • Ensure architecture follows Well-Architected Framework principles. Innovation & Applied AI • Lead initiatives to explore, validate, and scale emerging AI technologies., • Translate research and prototypes into production-ready capabilities., • Collaborate across teams to embed AI-driven insights and automation into business processes., • Evaluate and shape next-generation AI trends, including agentic systems and autonomous workflows. Technology Leadership & Best Practices • Champion hands-on experimentation and rapid solution delivery while maintaining technical excellence., • Define and promote engineering standards that balance agility, scalability, and governance., • Collaborate with security, compliance, and governance partners to ensure responsible data and AI usage, • Mentor engineers and architects in modern data and AI development practices. Collaboration & Knowledge Sharing • Act as a trusted advisor for business and technology leaders on data-driven innovation., • Lead internal workshops and training sessions to accelerate AI adoption., • Represent the organization in external forums, conferences, and publications focused on data and AI innovation. Qualifications Bachelor's Degree and 6 years of experience in Enterprise data architecture, advanced data solutions, cloud platforms OR High School Diploma or GED and 10 years of experience in Enterprise data architecture, advanced data solutions, cloud platforms Preferred Qualifications: • 10+ years of experience in enterprise data architecture or engineering with deep expertise in AI and cloud-native data platforms., • Proven ability to design and scale large-language-model (LLM) and generative AI systems., • Proficiency in Python, SQL, and modern data frameworks, • Design AI and GenAI solutions using AWS-native services, including (but not limited to):Amazon Bedrock, SageMaker, Lambda, ECS/EKS, • Experience with Snowflake Cortex AI, Snowflake Native AI capabilities, • Strong background in distributed systems, and cloud architecture (AWS), • Bachelor's or Master's degree in Computer Science, Engineering, or a related field, • Relevant AWS certifications in cloud architecture, AI/ML, generative AI, or related domains, • Experience with agentic AI design patterns, including tool-use orchestration, autonomous workflow agents, or AI copilots., • Proficiency in API design, microservices, and containerization (Docker, Kubernetes)., • Demonstrated ability to rapidly prototype new AI concepts and transition successful PoCs into production-grade systems. #LI-XG1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location(s): Arizona, Colorado, North Carolina or Texas. We are seeking a Technical Manager to lead our Container Platforms Engineering and Operations team. This role combines technical leadership with people management responsibilities, overseeing a team of 10+ professionals (both FTEs and contractors). The ideal candidate will drive technical strategy, roadmap development, and execution for our container platforms, ensuring reliability and scalability for critical applications on prim today, and cloud tomorrow (AWS/Azure). Responsibilities Key Responsibilities (70% Technical Strategy, 30% People Leadership) Strategy & Architecture Define and drive the technical vision and roadmap for container platforms (1-2 years horizon). Architect solutions for OpenShift deployments on bare metal and on-prem environments. Lead modernization initiatives, including Rancher migration and future platform enhancements. Platform Engineering & Operations Oversee design, build, and operations of OpenShift clusters, ensuring high availability and performance. Implement automation frameworks for provisioning, scaling, and patching. Drive observability, monitoring, and incident response for mission-critical workloads. Cloud Integration Readiness; enabling hybrid and multi-cloud strategies. Project Governance & Compliance Provides direction and oversight to IT projects Collaborate with cloud engineering teams to integrate networking, security, and governance. Maintain adherence to regulatory requirements Implement best practices for security, monitoring, and operational excellence. People Management (30%) Manage and mentor a team of engineers and contractors. Foster collaboration and build strong stakeholder relationships. Drive initiatives independently and ensure alignment with organizational goals Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design The base pay for this position is generally between $130,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. As a Sr. Software Engineer on the Enterprise Payments team with strong Java foundation and coding experience, you will be responsible for building, deploying, and maintaining next generation client facing Restful APIs, building framework and applications that support registration, consent management, payments, and information reporting API applications. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities • Design and develop new API and technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability., • Oversee proactive maintenance on our existing API applications within the payments and information reporting space to ensure our mission critical systems remain stable, can scale as our business grows, and remain fit-for-purpose., • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error, • Strong experience in supporting Business critical/ complex applications., • Exercises Judgement within defined procedures and practices to determine appropriate action, • Nice to have technical lead experience for small to medium sized projects, • Drive departmental best practices, guidelines implementation and adhere to standards, • Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing., • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail., • Deep love of building elegant, maintainable, well-documented, secure code., • Abstracting and refactoring should be a passion, not a chore., • Drive to learn new things and go above and beyond the call of duty., • Always working to improve yourself and constructively support the team around you. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Qualifications: • Bachelor's degree in computer science with 8+ Years of experience, • Strong design & development experience with Java 11+, Spring and Spring Boot Frameworks., • Strong knowledge and experience with REST and APIs, security protocols like SAML2.0, OAuth2.0 etc., Postman., • Strong knowledge and experience with git, Unit Test and Mocking frameworks, • Experience building applications using container architecture with Docker and Kubernetes orchestration., • Knowledge of Web development, React JS/Angular JS/Polymer JS, NodeJS., • Worked on Agile projects and has complete knowledge of day-to-day Agile routines. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

First Citizens Bank is seeking a Senior Software Engineer to join their Online Banking team. Responsibilities include developing and supporting digital banking solutions, ensuring application performance, and mentoring junior engineers.

A national banking institution is seeking a Solutions Designer for Customer Identity & Access Management (CIAM) and fraud capabilities.

We are looking for a hands-on Senior Software Engineer to join our growing Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. Familiarity with state management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. At First Citizens Bank we're in the midst of a bold digital transformation-simplifying, consolidatin

First Citizens Bank is seeking a Sr.

Preferred qualifications include a Bachelor's degree in a related field and experience in banking.

Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. Nice to Have Detailed knowledge of banking and credit card processes. Strong Banking Domain