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Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. This position is responsible for analysis of complex aspects of Business Applications and Application Lifecycle Management tracking, analysis, and reporting within the Information Technology (IT) department of the Bank. Develops, maintains, and improves upon IT Asset Management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. May provide a leadership role for the work group through knowledge of IT asset management. Responsibilities • Responsibilities Operational Support, • Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business application management practices within the Application Portfolio Management discipline., • Manages escalated matters that arise during daily operations, providing guidance to lower-level IT asset management analysts and leading workflow. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units., • Provides support and governance for the Bank's Business Application Onboarding process; ensuring that pre-requisites and required documented approvals are in a timely manner., • Collaborates with various teams across the Bank to ensure complete and accurate business application inventory and adherence to procedures., • Assists in maintaining team procedures and job aides for completeness, accuracy, and compliance., • Participates in all monthly, quarterly, and semi-annual data management activities to ensure business application attributes remains complete and accurate.Identifying Business Objectives, • Participates in determining program needs through highly technical analysis and reporting. Develops strategies to achieve company and department goals and communicates these using specifications, project plans, or other forms of documentation.Reporting and Analysis, • Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Develops process enhancements based on reporting., • Sources, compiles, and interprets data. Performs data analysis on an advanced level, effectively communicating and directing analysis output. Qualifications Qualifications Bachelor's Degree and 6 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 10 years of experience in Analytics, Modeling or Reporting Preferred Education/Experience: Bachelor's Degree and 6 years of experience in Application Portfolio Management or IT Asset Management OR High School Diploma or GED and 10 years of equivalent experience. Skills • Knowledge of Software Development Life Cycle (SDLC), • Experience with ServiceNow CMDB Utah +, • Experience with creating Dashboards and reporting in ServiceNow., • Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams, • Experience working in an Agile environment, • Ability to independently set priorities and meet deadlines in a fast- paced environment, • Ability to independently work efforts and report on status, • Proven organizational and time-management skills, including prioritizing multiple tasks, • Strong analytical skills showing diligence with a strong customer focus, • Excellent developing and delivering presentation skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote postiion that can be hired in Raleigh, NC; Charlotte, NC; or Atlanta, GA. The Senior Director, Real Estate Transactions & Portfolio Management oversees management of the Corporate Real Estate (CRE) portfolio, acquisitions and dispositions of all fee simple and leased properties, lease administration and property administration. Provides bank leadership with critical information and insight required for the selection, prioritization, and execution of initiatives which align with real estate portfolio roadmaps and the Bank's Competitive Path and Strategic Plan. Develops and implements strategies to enhance returns, improve processes, foster key relationships and delivers tactical insights to executive management and other key stakeholders through project portfolio analysis, metrics, and reporting. Establishes and maintains governance for all site acquisitions and dispositions and provides daily direction and administration of activities and staff team. Responsibilities • Business Strategy and Support - Partners with bank leadership and key stakeholders to understand business unit strategies and align project objectives, development, and execution to accomplish strategic objectives. Offers business and technical expertise for all CRE real estate activities and programs and delivers tactical insights, reporting and budget planning and management., • Portfolio Management - Ensures the Bank's real estate portfolio remains in alignment with goals, objectives, policies, and facility network strategies. Responsible for overall asset management, acquisitions, dispositions of surplus real estate, lease administration and general administration of the portfolio., • Managerial Functions - Oversees teams accountable for administration of the CRE lease and fee simple portfolio management and programs. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to policies, procedures, and efficiencies in order to meet business objectives. Manages the performance, training, and evaluation of assigned staff., • Relationship Development - Develops influential and collaborative relationships with business leaders and other key stakeholders in support of project office success. 15%, • Reporting - Develops methods of measuring project and portfolio performance. Conveys project updates and performance results to the appropriate parties through metrics, reports, presentations, and other communications. Qualifications Bachelor's Degree and 12 years of experience in Corporate Real Estate, transaction management, lease administration, asset management, project management, general management. OR High School Diploma or GED and 16 years of experience in Corporate Real Estate, transaction management, lease administration, asset management, project management, general management. Required skills: Risk identification, risk mitigation Preferred Qualifications: • 15+ years of experience in Corporate Real Estate managing large, complex portfolios, • 10+ years of leadership experience including talent development and coaching of geographically dispersed teams with varying experience levels, • Proven experience leading through change, • Ability to develop and coach high performing teams, • Experienced at efficiently managing a pipeline of transactions volume with a lens towards critical dates and working effectively to facilitate key conversations to keep delivery on track, • Excellent communication skills and comfort working with partners at all levels of the organization, • Prior experience building and executing strategies within Corporate Real Estate, • Experience building data-driven reporting practices, • Experience in Corporate Real Estate within financial services, • Knowledge and familiarity with construction documents, current construction practices, leases, work letters, bidding, and contracts, • MS Office acumen #LI-LM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in the following locations: California, New York, New Jersey, Illinois, Georgia, Texas, North Carolina, Boston, Florida and Arizona. The First Citizens Bank Technology, Media and Telecommunications Team specializes in delivering financing solutions and advisory services for middle market telecommunications, media, entertainment, and technology businesses. Our products and services support the development, expansion, equipment purchase, and strategic acquisition needs of our clients. We have a deep understanding of the special financing needs of the gaming, entertainment, media and sports industries. Our team of highly experienced professionals has the dedication and know-how to provide strategic solutions for a wide variety of corporate needs. This Director level originations position, focusing on the native American and Commercial gaming/casino sector, reports to the Managing Director and Group Head of the TMT team. Location for this position would center around one of our corporate office locations. Responsibilities • Responsible for loan originations, business development and relationship management in the native American and commercial gaming/casino industry and related sectors, • Must understand and be engaged in gaming/casino landscape. Established relationships and transaction experience that are relevant to this sector would be beneficial to someone fulfilling this role, • Experience with transactions in casino/route operator and related sectors., • Thorough understanding of credit analysis, financial modeling, structuring/negotiating deal terms and the ability to communicate credit decisions to senior management, • Requires the capability to run/coordinate the structured finance process from initial client discussions all the way through closing, • Experience with the cross-sell of all commercial banking products (treasury management, hedging, capital markets, foreign exchange, etc.) Qualifications Required: Bachelor's Degree and 8 years of experience in Commercial Banking, Relationship Management, Sales OR High School Diploma or GED and 12 years of experience in Commercial Banking, Relationship Management, Sales. Preferred: • Bachelor's Degree, • 8+ years' experience in originations in a leveraged finance environment and 5 years of gaming, entertainment, media and sports industry, • National and/or regional client coverage, • Strong credit and underwriting skills, • Cross-selling experience of the following commercial banking products: (treasury management, hedging, capital markets, foreign exchange), • Effective writing and communication skills, • Formal credit training If hired in CA, TX, NC, MA, IL, GA, NY, NJ, FL, AZ the base pay for this position is generally between $175,000.00 and $225,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-NK1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a hybrid role (if located in Atlanta, GA, Charlotte, NC or Raleigh, NC ) with the expectation that time working will regularly take place inside and outside of a company office. Three days a week in office.Open to remote in several markets for highly qualified candidate. The Manager of Consumer Model development will lead a team of quantitative risk analysts responsible for developing, implementing, and maintaining credit risk models for the bank's consumer lending portfolio. This role serves as the tactical leader bridging strategy and execution, reporting directly to the Director of Risk Analytics & Modeling while providing hands-on leadership to junior team members. The position requires strong technical expertise combined with people management skills to ensure effective delivery of risk modeling solutions. Responsibilities • Support the Director and lead the development, testing, and implementation of advanced credit risk models across consumer lending products including Credit Cards, and Auto Loans, Mortgages, and HELOCs, with focus on Credit Card and Auto portfolios., • Execute the model development plan and ensure proper delivery. Serve as the owner of model documentation, and development and testing materials., • Lead and mentor a team of model development professionals, fostering a culture of innovation and continuous improvement in risk modeling approaches., • Oversee the model ongoing monitoring program. Review the monitoring results and explain the model performance to model users and management., • Support the Director in response to model validation findings and oversee the implementation of remediation., • Collaborate with other modeling and analytical teams to continuously improve the process and gain efficiency. Drive the enhancement of risk management frameworks to meet evolving regulatory requirements, including CCAR and CECL compliance., • Support the Director and partner with business leadership to translate complex risk analytics insights into actionable business strategies and policy recommendations., • Establish and maintain relationships with regulatory bodies, external/internal auditors, model Risk Management and key stakeholders., • Guide the development and implementation of new risk assessment methodologies and tools to improve the organization's risk management capabilities., • Lead strategic initiatives to modernize risk analytics infrastructure and capabilities through adoption of advanced technologies and methodologies, including AI and other intelligent tools. Qualifications Bachelor's Degree and 6 years of experience in Financial, Statistical or Quantitative Analysis Experience, with at least 2 years management/lead experience OR High School Diploma or GED and 10 years of experience in Financial, Statistical or Quantitative Analysis Experience, with at least 2 years management/lead experience Preferred Education: advanced degree, masters/PHD in quantitative field, ie mathematics, computer science, financial engineering Preferred Area of Study: Quantitative or Statistical Analysis, Financial Engineering, Computer Science, Mathematics Preferred Area of Experience: Banking, Financial Engineering, Computer Science Preferred Qualifications: • Ph.D. degree in Statistics, Mathematics, Finance, or related quantitative field, • At least 10 years of progressive experience in credit risk model development, with at least 3 years in a leadership role, • At least 3 years hands on experience in Credit Card loss forecasting model development or validation, • Hands on experience using Python, SAS, Tableau, • Hands on experience in model development and model development documentation, • Demonstrated experience in leading teams responsible for development and implementation of enterprise-wide risk models, • Strong understanding of regulatory requirements and experience in interactions with regulatory bodies, • Experience with CCAR and CECL, • Expert knowledge of statistical modeling, machine learning techniques, and risk analytics methodologies, • Proven track record of translating complex analytical insights into actionable strategy Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-Hybrid

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office based in NY, NJ, CA, AZ, MA, IL FL, GA, TX, NC. First Citizens Aerospace, Defense & Government-part of the Commercial Finance group-delivers asset-backed lending solutions for commercial aircraft, engines, and parts, along with cash flow financing for manufacturers, service providers, and private equity sponsors across the sector. With over 20 years of specialized expertise, the team is recognized for its deep industry knowledge, strong client relationships, and disciplined execution. We are seeking a highly skilled professional to join our team and support continued growth in this dynamic and specialized market. Position Overview The Vice President, Underwriting Portfolio Manager is responsible for both underwriting and portfolio management of ADG financing transactions. This role includes evaluating, monitoring, and optimizing portfolio performance while ensuring compliance with regulatory requirements and market conditions. The VP will lead analysis, reporting, and asset management activities to maximize value and minimize risk, while communicating portfolio insights to key stakeholders through reports, dashboards, and presentations. Responsibilities Underwriting • Lead the underwriting of credit transactions in accordance with established policies and regulatory standards, • Partner directly with clients to gather and assess financial and operational information, • Analyze financial statements and performance to determine creditworthiness and repayment capacity, • Recommend credit structures, risk ratings, covenants, and loan terms, • Communicate underwriting progress and outcomes to internal and external stakeholders, • Provide leadership and expertise in credit analysis and underwriting execution Portfolio Management • Drive portfolio performance through strategic transaction recommendations and execution, • Ensure appropriate liquidity is maintained to support balance sheet growth, • Monitor portfolio risk and confirm that transactions align with acceptable risk levels, • Support stress testing, model validation, and ongoing assumption updates, • Develop and present reports for management and regulatory stakeholders on portfolio composition, returns, and risk Financial Analysis • Conduct detailed financial and market analysis to support loan structuring and approvals, • Compile and interpret borrower data, industry trends, and collateral valuations, • Assess key risks and mitigants to develop a comprehensive view of borrower performance, • Apply analytical insights to support underwriting of complex financing structures Risk Management • Identify and evaluate risks across new and existing credits, • Collaborate with internal partners to resolve risk-related issues, • Manage credit review and renewal cycles, ensuring timely and thorough evaluations, • Support development and execution of portfolio risk management strategies Qualifications Required • Bachelor's degree with 6+ years of experience in credit analysis, underwriting, or risk management OR • High school diploma/GED with 10+ years of relevant experience Preferred • Bachelor's degree in Business, Finance, Economics, or related field, • 8 years of experience in commercial banking, asset-based lending, corporate lending, or investment banking, • 4 years of experience in aviation or aerospace lending, • Experience structuring bilateral, syndicated, and asset-backed (collateralized) financing transactions, • Formal credit training program completion If hired in New York or San Francisco, California, the base pay for this position is generally between $145,000.00 and $185,000.00. If hired in Illinoin or Texas, the base pay for this position is generally between $138,000.00 and $163,000.00 . If hired in New Jersey, Los Angeles, Santa Monica or Massachusetts the base pay for this position is generally between $151,000.00 and $178,000.00. If hired in Florida, Georgia, North Carolina or Arizona, the base pay for this position is generally between $132,000.00 and $155,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-NK1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office based in NY, NJ, MA, IL, TX, CA, FL, GA, NC, VA. The AVP, Underwriter IV - CEF supports the Capital Equipment Finance (CEF) team by underwriting at an advanced level of complexity for CEF portfolios. Provides guidance to structuring, servicing, and analysis for both new and renewal credits. Identifies, gathers, and reviews financial information to determine borrower risk ratings and appropriate loan structuring. Assesses and communicates risks to assist department risk mitigation strategies. Provides service and support for both associates and clients, participating in client calls, and may assist in identifying cross-sales opportunities. May assist special projects as needed to facilitate CEF lending activities and service capabilities and may provide direction to less experienced underwriters in the work group. Responsibilities • Underwriting - Underwrites CEF accounts according to applicable regulations, procedures, and guidelines. Reviews financial statements, communicates with clients or prospects, and performs analysis to recommend borrower risk ratings and appropriate loan structuring. Ensures all involved parties are updated on underwriting progress and outcome. May provide guidance to less experienced underwriters through knowledge of underwriting procedures and information needs., • Analysis - Sources, compiles, and interprets financial data to support structuring and approval of loans. Reviews industry information and comparisons, key risks and mitigants, and collateral to form a general business overview of the borrower. Utilizes results of analysis to underwrite CEF loans., • Risk Management - Identifies risks through reviews, analysis, and research of new and existing CEF loans. Works closely with Bank associates and partners to resolve risk issues, communicating review schedule and potential changes in the CEF portfolio. Assists in coordinating review and renewal schedules for existing credits, facilitating ongoing risk identification and management., • Business Support - May assist in Identifying cross-sales opportunities for new and existing relationships based on analysis activities. Identifies servicing information and prepares credit analysis documentation. Partners with associates and clients to determine needs and structuring of new requests, renewals, and modifications, participating in client and prospect calls as needed. May assist management with peer development and training. Qualifications Required: Bachelor's Degree and 4 years of experience in Underwriting, Loan Analysis, Business Support OR High School Diploma or GED and 8 years of experience in Underwriting, Loan Analysis, Business Support Preferred: • Bachelors, Master's degree in Business, Finance, Economics, • Finance, Banking, • Equipment Finance, Asset Based Lending, large ticket, • Cash flow analysis, • Credit Lense, • Completion of a formal credit training program If hired in NY, NJ, MA, IL, TX, CA, FL, GA, NC, VA the base pay for this position is generally between $110,000.00 and $140,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-NK1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a hybrid or remote role, with the expectation that time working will regularly take place inside and outside of our Charlotte, NC or Raleigh, NC location for the hybrid role. Open to remote in several markets for highly qualified candidate. This Manager Regional Security Services position provides leadership for a team of regional security consultants while also performing many of those same consultant responsibilities. Responsible for the management of physical security programs, identification of risks, implementation and management of controls, protection of business operations, classified information, infrastructure, assets, associates, and clients, and management of incidents. Ensures compliance with all applicable regulations and laws. Provides expert consultation to senior leadership regarding security programs, technology, policies, standards, and operations. Responsibilities • Managerial Functions - Manages an assigned team with physical security responsibilities across multiple regions. Establishes performance expectations and objectives, drives accountability, allocates resources, and prioritizes workloads. Manages the performance, training, and evaluation of team members. Develops team members' professional skills., • Security Oversight - Responsible for effective and consistent security services delivery, physical security risk identification and mitigation, implementation and management of risk controls, and security incident response across multiple regions. Directs the design and implementation of security systems within Bank facilities as well as ongoing system maintenance. Oversees security vendor maintenance and installation services. Prepares and manages annual expenditures, budget projections, and business cases., • Security Strategy -Collaborates with business partners on the appropriate strategies and control measures to mitigate risks within the Bank's risk tolerance appetite. Provides expert consultation to senior leadership on physical security risks, mitigation, controls and tolerance. Advises Human Resources on sensitive, high-risk, or potentially volatile associate matters. Facilitates security incident exercises., • Program Management - Manages the physical security risk assessment program, safety assessment program and others as assigned. Manages and maintains a workplace violence prevention and response program. Oversees the analysis and reporting within these programs and directs appropriate actions as necessary. Ensures accurate and timely operational risk event reporting and case management. Partners with other business units and leaders in the achievement of program goals. Ensures ongoing liaison and coordination with law enforcement and emergency services agencies. Qualifications Bachelor's Degree and 8 years of experience in Retail Bank Operations and Security, including management OR High School Diploma or GED and 12 years of experience in Retail Bank Operations and Security, including management License or Certification Type: Certified Protection Professional (CPP) or other equivalent professional certification preferred Required Skills: Risk management skills Preferred Skills: • Direct management/leadership experience, • 8 years of combined experience in retail bank operations and security, • Abilitiy to build partnerships and collaborate with co-workers, business partners and management, • Strong Analytical and Problem-solving skills, • Experience in Private Industry or Public Sector Physical Security, • Knowledge of Bank Protection Act, • Knowledge of NIST 800-53, FFIEC, PCI, ISO 27001 physical security guidance, security lighting regulations, physical security risk and controls management, • Knowledge in criminal codes relevant to crimes against persons and property, • Experience in physical security technology, crime prevention through environmental design, industry standards, security operations, and practices, • Experience in retail banking operational processes, • Knowledge of physical and electronic security technology, • Knowledge of crime prevention through environmental design concepts, security lighting regulations and industry standards, legal implications of security system implementation, premises liability, and negligence Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview Build a meaningful career with First Citizens Bank, where we help individuals, families, and businesses achieve their financial goals. OurFirst Citizens Wealthteam delivers integrated banking, investment, insurance, and wealth solutions designed to support clients at every stage of life. Join a collaborative organization focused on relationships, trust, and long-term impact. The Wealth Consultant identifies, engages, acquires, and retains high net worth clients and prospects in holistic wealth management planning. Serves as a primary relationship manager for high net worth clients and families, while coordinating advice and activities with other members of the Wealth team. Determines and develops revenue-producing opportunities in multiple product lines to achieve growth and profitability goals through a diversified financial planning based approach. Serves as a Brand Ambassador by representing and promoting the Wealth line of business within the Bank and across the communities served. Responsibilities • Client Acquisition - Identifies and attracts new clients to the Bank's wealth offerings through direct prospecting efforts, client referrals, and by partnering with Bank associates. Builds and cultivates strategic partnerships with centers of influence to enhance acquisition efforts. Responsible for external networking and market development., • Relationship Management - Serves as a primary point of contact and advocate for high net worth prospects and clients. Maintains current knowledge and awareness of client circumstances, conditions, and overall relationship with the Bank to develop appropriate wealth plans. Represents the full services offering to clients, including investments, banking, financial planning, insurance, and trust services. Develops and executes a high-touch, client-centric experience to maintain and expand existing client relationships. Assists in the planning and facilitation of client events., • Strategic Advice - Provides prospects and clients with expert wealth management advice. Develops strategic, comprehensive, and long-range plans to achieve the financial needs and goals of high net worth clients. Identifies appropriate products, services, and solutions based on client needs, wants and goals. Engages other associates within the department to provide ongoing advice, products and services as the needs of clients evolve., • Collaboration - Fosters effective partnerships with Bank stakeholders to support departmental strategic approach. Engages with specialists from the broader business team to coordinate the delivery of wealth management products and services to clients. Qualifications Bachelor's Degree and 8 years of experience in Acquiring clients, Asset Gathering, and providing comprehensive Banking and Financial Planning advice OR High School Diploma or GED and 12 years of experience in Acquiring clients, Asset Gathering, and providing comprehensive Banking and Financial Planning advice Preferred Area of Experience: Client Acquisition, Asset Gathering, comprehensive Financial Planning, Banking, Investment Management, Insurance Planning, Trust & Estate Planning Required License Types: Series 7, 65 or 66 licenses, State Life & Health (and LTC Insurance if applicable) license Preferred Designation: Advanced Advisor/ Planning Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) within the ServiceNow platform.Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications. Responsibilities • Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification., • Working with junior staff to determine root cause analysis of data issues detected and ensuring a timely closure of tickets. Facilitate meeting with key stakeholders for support in data remediation., • Maintain all the team's documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles., • Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB. Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives., • Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis., • Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions., • Support the team's operating procedures for auditing the CMDB and identify opportunities for improvement., • Execute our Data Certification readiness playbook in preparation for semi-annual data certifications., • Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections. Qualifications Minimum Qualifications: Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting Prefered Qualifications: • Minimum of 3 years relevant experience with the CMDB and the CSDM framework., • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards., • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes., • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support., • Knowledge of Agile and SDLC delivery methods., • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives., • Strong communication skills with ability to interact with technical and business stakeholders., • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus., • Working experience with ServiceNow Process Automation a plus. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This individual contributor sales role will be responsible prospecting, positioning, and onboarding new Payment Facilitation (PayFac) clients to the bank. This position is responsible for providing counsel on treasury and payment strategies, lead key client relationships, and contribute to the strategic direction of advisory services team. Responsibilities • Strategic Client Advisory - Provide expert counsel to key clients on complex treasury and payment strategies. Lead high-level client presentations and strategy sessions. Develop and implement tailored solutions for clients' treasury and payment needs., • Business Development and Relationship Management - Determine profitability of existing and prospective banking relationships and direct sales efforts accordingly. Lead sales efforts and annual relationship reviews with high-value clients. Identify and pursue cross-selling opportunities to maximize client value and bank revenue., • Product and Market Expertise - Serve as a subject matter expert on Treasury Services concepts, products, features, and benefits. Conduct in-depth analysis of market trends and their impact on treasury and payment solutions. Contribute to the development of new products and services based on market needs and client feedback., • Team Leadership and Mentoring - Mentor junior team members and contribute to the overall growth of the advisory team. Collaborate with internal teams to enhance process efficiencies and service delivery. Represent the treasury and payments advisory function in cross-functional initiatives. Qualifications Bachelor's Degree and 4 years of experience in global treasury operations, payment systems, and financial markets OR High School Diploma or GED and 8 years of experience in global treasury operations, payment systems, and financial markets. Strategic thinking, Global treasury and payments expertise , Risk management , Client relationship management , Financial modeling , Negotiation skills , Expert-level understanding of global treasury operations, payment systems, and financial markets, Comprehensive knowledge of regulatory frameworks governing global treasury and payment services, Deep understanding of emerging technologies and their potential impact on treasury and payment landscapes. If hired in CA, NY or MA, the base pay for this position is generally between $128,175.00 and $170,900.00 If hired in NC, OH, GA or AZ, the base pay for this position is generally between $106,000.00 and $142,400.00 Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #hybrid

Overview Build a meaningful career with First Citizens Bank, where we help individuals, families, and businesses achieve their financial goals. OurFirst Citizens Wealthteam delivers integrated banking, investment, insurance, and wealth solutions designed to support clients at every stage of life. Join a collaborative organization focused on relationships, trust, and long-term impact. The Wealth Client Specialist (WCS) role supports Fiduciary Officers within the Wealth Division. The position has responsibility for all service-related activities such as money movement, distributions, account opening/closing/maintenance and research. Establish excellent partnerships and demonstrating a high level of client service are key expectations of the role. WCS also assists with office related support such as coordinating and preparing for client meetings, mail handling and distributions as well as assisting with ordering office supplies when needed. Responsibilities • Service & Support - Works directly with clients and Advisors/Partners to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process and assists in calls or presentations intended to solicit business. Uncovers sales opportunities through analysis, reporting, and daily support operations., • Documentation - Prepares documentation presented to clients. This may include proposals, service agreements, and implementation forms. Adhere to all compliance and risk related documentation/imaging., • Data Analysis - Sources, compiles, and interprets data. Performs analysis to determine trends in market, product, or client information., • Product Specialist - Provides knowledge in area of work. Assists in process troubleshooting for both internal and external parties. Understands foundational components of Trust line of business. For example, Grantor, Trustee, Successor Trustee, Beneficiaries, etc. Qualifications Bachelor's Degree and 0 years of experience in Trust, Banking Sales, or Customer Service, or Operations OR High School Diploma or GED and 4 years of experience in Sales, or Customer Service, or Operations Preferred: Prior experience in wealth management/trust or financial services. Knowledge of Trust Administration Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Job Description We’re Hiring! Universal Banker Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing, • Opens and manages new accounts (checking, savings, CDs, etc.), • Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions, digital tools, and services in accordance with bank policies, • Supports financial sales goals (deposits, loans, fee income, and Inter Change Income), and customer retention efforts, • Assists with ATM, online banking, and mobile app troubleshooting, • Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits, • Ensures compliance with all internal controls and established policies and procedures, • Works established schedule including Saturdays when assigned, • Promotes and advise on banking solutions, • Places holds on funds as necessary; completes change orders, • Performs specialized tasks such as preparing money orders, cashier’s checks, and redeeming savings bonds, • Accepts and process credit card payments and withdrawals and credit card cash advances payments, • Balances currency, cash and checks in cash drawer at end of shift, • Assists with the development of department procedures, policies, and processes, • Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers, • Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations, • Exceeds all established position sales and referral goals, objectives, and expectations, • Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand, • Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives OTHER DUTIES AND RESPONSIBILITIES: • Develops rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude • Adheres to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality, • Multi Task – Must be able to handle multiple responsibilities at one time, • Job Knowledge – Must have good knowledge of all aspects of job; must have thorough knowledge of bank’s products and services, • Losses – Cash Items and Over & Shorts must be kept within guidelines, • Effective Communications – Must display good and effective communications verbally and in writing, • Teamwork and Cooperation – Must be a team player with a cooperative attitude, • Make Sound Decisions – Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisions, • Complete all reports and documentation to ensure quality of daily work, • Attend all staff meetings and bank sponsored events when required, • Maintain customer confidentiality, • Perform all other duties that may be assigned by management QUALIFICATIONS: • One year of previous universal banking experience in a banking environment, • High School Diploma; or some college experience a plus, • Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships, • Strong analytical, technical, problem resolution, sales and critical thinking, skills, • Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system, • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank, • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information, • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as make sound business decisions, comprehend, and follows directions and instructions, • Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change, • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand, • Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws, • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills, • Exceptional creativity with the ability to prioritize work and meet deadlines, • Must be flexible and energetic with a competitive and winning spirit, • Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the the follo  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more EEO/AA

Job Description We’re Hiring! Mortgage Loan Officer - Atlanta, GA Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success. We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution’s values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY, and LEADERSHIP to be the keys to our ongoing success. By joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates, and stakeholders of the bank’s legacy - We Are Citizens Trust Bank, and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team. If you are interested in this position and meet the qualifications and requirements, please apply at www.ctbconnect.com. Additionally, if you have any questions, please contact us at 404-575-8263. POSITION SUMMARY: POSITION SUMMARY: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Demonstrates consistent professional appearance, image, ethics, integrity, and represents the CTB Brand, • Attends and participants in various business meetings; schedules and confirms appointments; follow-up on business referrals, • Composes and distributes various correspondence and reports; assists with the development of marketing material and resources, • Adheres to all policies, procedures, guidelines, expectations, laws and regulations, • Exceeds all established positions’ goals, objectives, and expectations, • Supports the Bank’s vision, core values, business principles, goals, and objectives, • Performs other duties and responsibilities as assigned QUALIFICATIONS, SKILLS, AND ABILITIES: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent quality customer service skills and ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank, • Must be able to maintain positive composure and consistently demonstrate professional appearance, image, and represents the CTB Brand, • Ability to prepare mortgage files for underwriting within established guidelines, • Excellent telephone etiquette and respectful of others, • Proficient in Microsoft Office (Word, Excel, Outlook, Internet, and working knowledge of Encompass Mortgage software systems), • Assertive and demonstrates initiative with the ability to comprehend and follow directions and instructions, • Ability to produce accurate and organized work with minimum supervision, • Genuine interest in serving and caring for others, • Excellent organizational, listening, and interpersonal skills are required, • Ability to handle and maintain confidential matters and information, • Up to date understanding of industry trends and developments, • Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws, • Excellent analytical and problem resolution and negotiation skills, • Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team, results focused, and detailed-oriented with excellent time management and planning skills, • Excellent communication skills with ability to communicate clearly, concisely, tactfully, and effectively, • Ability to maintain a proactive approach to assignments and multi-task oriented, • Flexible, resourceful, and energetic with excellent research and presentation skills, • Exceptional creativity with ability to manage multiple tasks and prioritizes work to meet deadlines, • A competitive winning spirit that understands the team concept, • Ability to work through situations and find win-win solutions, • Ability to establish and maintain effective working relationships with co-workers, customers, and representatives of other departments, • Ability to work in a fast paced, high volume environment, and must be adaptable to change Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program EEO/AA 11/21  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more

Job Description We’re Hiring! Accounting Specialist III – Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Maintains control over various balance sheet accounts by reconciling the subsidiary records to the general ledger, • Assigns invoices to the general ledger and bank accounts, • Prepares general ledger entries, • Timely preparation of monthly bank reconciliations, • Prepares adjusting and correcting entries as required, • Prepares various financial reports for management review, internal and external auditors, • Manages large data sets involving historical financial information, • Prepares, analyzes and manages large data sets involving historical financial information used to develop balance sheet risk management strategies, • Assists in the preparation of the annual budget, Call Reports, and other regulatory reports, • Conducts research and provides analytical support for the department, • Assists with the forecasting and projection, • Processes electronic funds transfer, • Maintains and reconciles purchased Certificates of Deposits; ensures that interest checks are received timely and posted, • Reviews, updates, and monitors internal controls related to the department, • Administers the trust investment, and securities functions, • Administers the Bank’s insurance and risk management portfolio, • Assists with month and year end closing functions, • Assists with the development of department procedures, policies, and processes, • Prepares correspondence, documents, and reports, • Maintains and handles all matters and information in a confidential manner, • Adheres to all policies, procedures, expectations, laws, and regulations, • Uses good judgment and makes sound decisions, • Delivers excellent quality customer service consistently and adheres to department response turn around standards, • Exceeds all established position’s goals, objectives, and expectations, • Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives, • Participates in Bank community related events and activities, • Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the CTB Brand, • Performs other duties and responsibilities as assigned Qualifications: • Minimum three years of account reconciliation experience in a financial institution, • Bachelor’s degree in accounting or finance, • Hands on working knowledge of accounting principles, • Strong knowledge and understanding of financial ratio calculations, general banking regulations, laws, guidelines, GAAP, accounting practices and related procedures, • Good presentation, interpersonal relationship building, and organizational skills are essential, • Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.); experience with FIS and BankTEL a plus!, • Ability to facilitate effective meetings and training sessions, • Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills, • Ability to work in a fast paced, high volume environment, and must be adaptable to change, • Excellent quality customer service and telephone skills with the ability to establish good business relationships., • Must be able to maintain positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand, • Ability to use good judgment, makes sound business decisions, comprehend, and follows directions and instructions, • Ability to produce accurate and organized work with minimum supervision, • Ability to effectively handle and maintain confidential matters and information, • Up to date understanding of industry trends and developments, • Must be a self-starter who is self-motivated with the ability to produce quality results, meet all established goals, objectives, and expectations; ability to comply with all bank policies, procedures, regulations, and laws, • Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and planning skills, • Excellent communication skills with the ability to communicate clearly, concisely, tactfully, and effectively, • Exceptional creativity with the ability to prioritize work to meet deadlines, • Must be a team player, flexible, resourceful, and energetic with a competitive and winning spirit, • Demonstrated ability to maintain composure and convey a positive and professional image at all times, • Ability to work through situations and find win-win solutions, • Assertive and demonstrates initiative Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA #ZR • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Durham, NC – Mortgage Loan Officer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions: Contact 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management l, • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent business development, mortgage, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Controller – Atlanta, Georgia Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Oversees and manages the day-to-day operations and activities of the Accounting Department, • Handles the month, quarter, and year-end closing process, including the reconciliation of the general ledger, • Controls bank overhead expenses and makes recommendations to improve the bank’s cost structure; implements and manages approved expense controls, • Prepares and is responsible for the accuracy and timely completion of the company’s financial statements and regulatory reporting and filings (Call Reports, FR Y-9SP, Corporate Annual Reports to Shareholders, Proxy Statements and Notices, etc.); ensures all financial reporting processes are in compliance with appropriate GAAP standards and regulatory requirements, • Evaluates and recommends annual insurance coverage for protection against property losses and potential liabilities; manages and oversees the bank’s property casualty and liability-related insurance programs, • Serves as a contact and interacts with board members, shareholders, investment bankers, regulators and external auditors, • Manages the Treasury functions of the bank, which includes the investment portfolio, liquidity management, and pledge requirement for public deposits, • Coordinates and prepares the tax returns for real property, personal property, intangible, etc., • Determines depreciation rates to apply to capitalized items and advises management on desirable operational adjustments due to tax revisions, • Prepares and presents clear, accurate, concise, and effective correspondence, communications, documents, presentations, year-to-date financials, projections, analysis, forecasts, monthly board and management reports, and other reports and information, • Manages cash flow by tracking transactions and regularly reviewing internal reports, • Maintains internal control and safeguards for receipt of revenue, costs, program budgets, and actual expenditures, • Maintains an accurate chart of accounts and a system of controls over accounting transactions; ensures that all financial transactions are properly recorded, filed, and reported; examines all financial reports and data closely to check for discrepancies, • Prepares ALCO and Audit Committee Meeting information packages and reports for the board of directors’ and committee meetings; records and prepares ALCO and Audit Committee meeting minutes, • Attends ALCO and Audit Committee meetings and other bank-related meetings, • Manages the bank’s annual strategic budgeting process; develops, implements, and tracks the annual budget and strategic plan for the Accounting Department, • Assists the bank’s examiners’ internal and external auditors as needed during examinations, audits, and other engagements, • Reviews, develops, updates, revises, implements, maintains, and enforces a documented system of effective and efficient accounting internal controls, policies, procedures, guidelines, etc., • Makes presentations and presents reports to the executive and senior management, board of directors, stakeholders, and others, • Ensures that accounts payables are paid accurately and promptly, and all accounts receivables are collected promptly, • Increases the efficiency and digitalization of all accounting-related processes, functions, and systems, • Demonstrates and maintains sound, update-to-date, and comprehensive working knowledge and understanding of all aspects of accounting, financial and banking-related regulations, laws, industry trends, developments, financial forecasts, bank policies, procedures, guidelines, rules, processes, practices and expectations related to areas of responsibilities and banking solutions, products, and services offered by the Bank, its subsidiaries, strategic alliances, third-party service vendors and competitors., • Reviews, ensures timely updates, and maintains contracts; completes the annual vendor management and business continuity reviews and updates process; ensures compliance with the Vendor Management and Business Continuity Programs, • Uses experience and knowledge to drive and contribute to outstanding team performance, • Ensures and complies with all local, state, and federal government reporting requirements and tax filings, • Recruits, coaches, develops, motivates, and manages the Accounting Department team; reviews and updates performance metrics and job descriptions, • Initiates and implements strategic plans, strategies, and solutions to maximize corporate profit, • Monitors and enforces compliance of policies, procedures, guidelines, expectations, and bank’s practices, • Interprets and analyzes accounting and financial-related laws, rulings, and regulations; reviews regulatory requirements to determine applicability and impact on the bank’s operations, • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment, • Exceeds all established performance and position goals, objectives, and expectations Other Duties and Responsibilities: • Adheres to all policies, procedures, guidelines, expectations, laws, regulations and training requirements, • Uses good judgment and makes sound business decisions, • Ensures that the Accounting team delivers exceptional customer service consistently to all business lines and maintains productive and effective working relationships with all internal and external customers, service providers, and vendors, as well as adheres to response turnaround standards, • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately, • Facilitates effective and efficient meetings and training sessions, • Leads initiatives and projects, mitigates risks, adds value, and supports the Bank’s vision, mission core values, business principles, goals, and objectives, • Attends, assists, and participates on bank committees; attends, participates, promotes, and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden the Bank’s image and visibility and help increase business development and other related opportunities, • Demonstrates consistent professional appearance, behavior, image, high level of integrity, and ethics and consistently represents the CTB Brand, • Manages other assigned functions and performs other duties and responsibilities as assigned QUALIFICATIONS: • Minimum 10 years of proven comprehensive and progressive accounting, financial reporting, management, and leadership experience in a banking environment, • Bachelor’s degree or master’s degree in accounting, finance, economics, business administration, management, or related field; Certified Public Accountant designation required, • Working knowledge of financial planning analysis (FP&A) and mergers and acquisitions, • Strong knowledge and understanding of general banking regulations, laws, guidelines, GAAP, accounting practices, and related procedures, • Excellent analytical, technical, problem-resolution, and negotiation skills with the ability to interpret financial reports and legal documents, • Working knowledge of month-end closing procedures and current understanding of the industry’s trends/developments and banking investment practices, • Digital and technology-savvy; advanced level skill set in using advanced Microsoft Excel (formulas, graphing, pivot tables, etc.), Microsoft Office, FIS core system, and other innovative accounting and reporting systems, • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully, and effectively across all levels of the organization, • Demonstrated ability to use accurate and excellent judgment, discretion, and reasoning, as well as make sound business decisions, comprehend and follow directions and instructions, • Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential, • Possess the ability to readily analyze and interpret government regulations, assess and articulate complex problems and solutions; strong analytical, technical, problem resolution, project management, strategic and critical/logical thinking, research, and negotiation skills, • Must be a self-starter who is self-motivated and directed with the ability to resolve accounting-related problems, produce accurate and organized work with minimum supervision, and handle multiple tasks; goal-oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws, • Excellent quality customer service, telephone, and listening skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships, • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information, • Demonstrated ability to conduct and facilitate effective meetings, reconciliation and accounting-related training classes, • Ability to work independently in a fast-paced, high performance and changing environment, and must be able to adapt to change, • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand, • Ambitious with a strong work ethic and high integrity, positive behavior, and ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills, • Exceptional creativity with the ability to prioritize work and meet deadlines, • Must be mature, flexible, and energetic with a competitive and winning spirit, • Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following: • Medical, Dental, Vision and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Commercial Relationship Manager – Raleigh/Durham - NC Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Raleigh and Durham, North Carolina areas; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Commercial Loan Pre-Closer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Verify loan approval conditions and ensure all required documentation is complete, accurate, and compliant with company policies and regulatory standards., • Review loan files for completeness, including financial statements, collateral documentation, and credit approvals, • Collaborate with loan officers, underwriters, and legal counsel to address outstanding items or discrepancies in loan files., • Communicate directly with borrowers and third-party vendors (e.g., title companies, appraisers, environmental companies, construction monitoring companies, insurance providers, etc) to obtain necessary documents and reports and resolve pre-closing issues., • Ensure all loan files adhere to federal, state, and internal compliance regulations., • Conduct quality control checks on loan documentation to minimize errors and ensure accuracy before final submission for closing., • Maintain accurate records in the loan management system and update the status of loan files throughout the pre-closing process., • Generate pre-closing reports and provide updates to the Chief Credit Officer, Special Assets Officer, Loan Administration, Director of Sales and Business Development and Lenders as needed., • Identify and recommend process improvements to enhance the efficiency and accuracy of the pre-closing process., • Stay up-to-date with industry trends, regulatory changes, and best practices related to commercial lending. Qualifications: • Bachelor’s degree in finance, business administration, or a related field preferred., • Minimum of 2–4 years of experience in commercial loan processing, pre-closing, or a related role., • Strong knowledge of commercial lending products, documentation, and compliance requirements., • Exceptional attention to detail and organizational skills., • Proficiency in loan management systems and Microsoft Office Suite., • Excellent verbal and written communication skills., • Ability to work under pressure and meet tight deadlines., • Strong problem-solving skills and the ability to resolve discrepancies independently., • Notary Public certification is a plus., • Relevant training or certification in loan processing or compliance is preferred. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Senior Commercial Relationship Manager – Nashville, TN Step into the dynamic world of Citizens Trust Bank, where a century-long legacy meets today’s financial trends. We're all about customized financial services and innovative solutions to meet our awesome customers' ever-changing needs. With values like Integrity, Accountability, Respect, Innovation, Service Excellence Collaboration, and Leadership, we're on a mission to pave the way for financial success across generations. Joining the CTB team of professionals means engaging in a world of personal growth and professional triumphs. If you meet the qualifications and are eager to be part of our excellence-driven team, visit us at www.ctbconnect.com/careers to apply. Have questions or need to chat? Call us at 404-575-8262. We can't wait to welcome like-minded individuals who are all about chasing excellence and uplifting our community. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Nashville, Tennessee area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Commercial Relationship Manager – Houston, Texas Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Houston, Texas area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA #ZR • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! HOUSTON METROPOLITAN– Mortgage Loan Officer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions: Contact 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management l, • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent business development, mortgage, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Human Resources Assistant Intern Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Prepares new hire personnel file folders and announcements., • Scans and saves forms, documents, reports, new hire files, candidate packages, resumes, benefits, and other related information to the human resources data system., • Assists with searching for candidates for open jobs., • Assists with marketing development projects and tasks., • Assists with the auditing of human resources records, information, reports, forms, documents, etc., • Maintains and protects the confidentiality of all bank, associates, candidates, and Human Resources-related information; informs the manager immediately of all important information, challenges, problems, concerns, and issues that he or she experiences or gains knowledge of., • Creates, sorts, retains, files, and maintains personnel files, documents, records, and other Human Resources files and records; purges and stores files, documents, records, and information; retains files as well as other records, policies and procedures related to human resources department and ensures records and files are maintained in compliance with the Bank and Human Resources Department procedures, policies, guidelines, and practices, Federal, State, and local laws, government regulations, and retention requirements., • Proofreads all correspondences, reports, e-mails, and other communication and documentation for appropriate content, tone, accuracy, quality, grammatical and spelling errors before it is submitted to the manager for review; assists with the proofreading process of various correspondence (memos, letters, reports, etc.) and other communications prepared by other Human Resources associates., • Performs special projects and assignments; assists with the administration of various Human Resources programs and policies; and assists with scheduling and coordinating department meetings; and takes notes and prepares meetings minutes and reports., • Recommends new methods, approaches, changes, suggestions, and ideas to aid the efficiency and productivity level of the department and services provided; participates in the development of department goals, objectives, strategic plans, programs, and systems., • Assists with setting up HR-related events., • Assists with covering front office/desk., • Assists with maintaining Executive kitchenette., • Assists with the office/department organization project(s)., • Obtains mail, sorts, scans, and forwards all mail received for the department daily., • Assists with answering telephone calls and greeting customers., • Performs/completes all assigned training requirements., • Reports to work on time, adheres to work schedule, and follows bank policies and procedures., • Maintain confidentiality and handle confidential information., • Maintains a professional image and behavior., • Obtains an understanding of general HR functions., • Performs other duties as assigned. Qualifications: • Must be actively pursuing a bachelor's in human resources management, • Digital and technology-savvy, creative, and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) ADP Workforce Now HR System, multi-media, other office digital devices, and equipment, with the ability to implement innovative solutions., • Excellent analytical, technical, problem resolution, attention to detail, project management, innovation, logic, and critical thinking, research, and negotiation skills., • Ability to work in a fast-paced, high-performance, and changing environment; able to adapt to change., • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work independently and as a team in a collaborative environment; detail-oriented with excellent time management and creative planning skills., • Exceptional interpersonal skills and must be able to demonstrate and maintain a cheerful composure, consistently demonstrate professional appearance, demeanor, and image, and always represent the CTB Brand., • Exceptional customer service and organization skills., • Excellent problem-solving, planning, clerical, and administrative skills; strong grammar and listening skills., • Displays positive behavior and work ethic., • Ability to maintain a professional image., • Ability to be a reliable team player., • Ability to display and maintain a “can-do” attitude., • Ability to establish a good working relationship with associates, customers, vendors, and service providers. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Information Systems Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The Information Systems Analyst position is all about making sure our bank's critical applications are interconnected, automated, and streamlined. The Analyst will strive to keep our systems connected and efficient, automate processes to save time and reduce errors, enhance performance and user experience, and provide timely and effective technical support for application-related issues as well as: • Database Management: Oversee the management and maintenance of databases to ensure data integrity and availability., • Custom Report Generation: Review, generate, and troubleshoot custom reports from the core processing application Horizon 360 BI and other ancillary systems., • Application Integration: Collaborate with project teams to integrate applications with the core processing systems Horizon XE and Horizon 360 BI., • System Integration: Ensure all critical applications are interconnected and functioning cohesively., • Process Automation: Develop and implement automated processes to enhance efficiency and reduce errors., • Workflow Streamlining: Optimize workflows to improve performance and user experience., • Technical Support: Provide prompt and effective technical support for application-related issues., • Data Analysis: Analyze data to identify trends, issues, and opportunities for improvement., • Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures., • Collaboration: Work closely with other IT team members and departments to ensure alignment and support for business objectives Strong problem-solving and analytical skills., • Excellent communication and interpersonal skills., • Ability to work independently and as part of a team., • Detail-oriented with a focus on delivering high-quality work., • Proactive and able to prioritize tasks effectively., • Adaptable and able to learn new technologies quickly., • Customer-focused with a commitment to providing exceptional service Qualifications: • Bachelor’s degree in information technology, Computer Science, or a related field., • Minimum of 5 years of experience in application support or a similar role., • Experience with troubleshooting and resolving software application issues., • Familiarity with financial services applications with a focus on lending administration and origin., • Experience with the FIS banking core and imaging system as well as Finastra / Abrigo products., • Familiarity with domain controllers, OUs, and user accounts, implementing and troubleshooting Group Policies, configuring AD FS, AD CS, and backup/recovery processes., • Understanding core cloud concepts and Azure services. Deploying and managing VMs, storage, and networking in Azure. Implementing Azure AD for identity management and security measures., • Familiarity with IBM Cognos Business Analytics., • Proficiency in troubleshooting and diagnostic techniques., • Knowledge of software application environments., • Experience with application monitoring tools and techniques., • Strong understanding of IT policies and security standards., • Ability to work independently and as part of a team., • Customer-focused attitude with a commitment to providing high-quality support., • Willingness to learn and adapt to new technologies and procedures., • Industry-relevant certifications (MCSE, ITIL, Network +, Security +) are preferred Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Residential Mortgage Loan Processor Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Reviews and verify residential loan application files to verify that application data is complete and meets established standards, including but not limited to loan type and amount of mortgage, borrower(s) assets, liabilities, and length of employment, • Recommend loans be denied due to not meeting minimum standard, • Contact the credit bureau and employer to verify accuracy of information. May require submitting accurate information to credit bureau for verification and/or re-scoring purposes., • Facilitating the gathering of loan conditions and submission for final loan approval to meet established loan closing dates, • Communicate loan status to sales partners, • Develops and maintains knowledge of regulations and compliance while complying with company policies and secondary market requirements pertaining to credit/security standards and regulatory requirements relative to conventional, government and self-employed loans, among others; industry standard conveyance/settlement procedures; current real estate laws and appraisal requirements, • Have 2-3 years of experience processing FHA or VA loans preferred, • Keep abreast of changes in policies, standards, and regulations applicable to work units. Understand and apply local, state, and federal regulations relating to processing mortgage loans, • Promotes and provides excellent customer service by effectively communicating and cooperating with all internal and external customers, • The nature of communication activities involves distributing and exchanging information with others, working with confidential information, following up with customers, referring customers to appropriate person(s), composing correspondence and memoranda. Prepare documents and forms with accuracy and attention to detail, • Functionality and operation of software programs (i.e. word processing, spreadsheet and database) sufficient to perform job duties. Use of Automated systems for processing in order to verify and ensure the accuracy of data input/output, • General office practices and customer service skills. Operation of office equipment at an acceptable level of proficiency, • Interpretation and application of loan processing policies and procedures in order to correct errors and resolve discrepancies. Apply principles, practices, and regulations applicable to mortgage lending and secondary market, • Working as liaison between customer and loan officer, • Assisting loan officer with each file submission, • Understanding of appraisal and underwriting process, • Complete assigned work to meet deadlines in a high production environment, • Study a situation and decide on the course of action based on analysis and within scope of authority, • Contribute to productivity of team through mentoring newly hired processors, • To assist Team Manager with day-to-day functions Qualifications: • Minimum of three (3) years of mortgage loan processing and/or related experience, • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Senior Commercial Relationship Manager – Atlanta, Georgia Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Atlanta, Georgia area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA #ZR • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! HOUSTON METROPOLITAN– SENIOR COMMERCIAL RELATIONSHIP MANAGER Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Houston area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations. • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more #ZR

Job Description We’re Hiring! Nashville, TN – Mortgage Loan Officer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions: Contact 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management l, • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent business development, mortgage, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job DescriptionWe’re Hiring! Business Development Officer – Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. POSITION SUMMARY:Responsibilities include but are not limited to the following: • Identifies and develop new business opportunities through networking, research, and outreach• Builds and maintains strong relationships with clients, partners, stakeholders, etc.• Develops and implements new profitable business banking solutions to existing and prospective customers through calling efforts, marketing, and referrals• Acts as primary contact for business development and sales related customers• Administers business development and sales programs activities• Reviews documentation to properly close loans• Prepares loan documents, reports, and composes letters• Prepares and delivers presentations, proposals, and business pitches• Manages all aspects of relationships to ensure maximum credit quality and customer’s satisfaction• Handles problem loans efficiently • Keeps abreast of changing business and economic developments which impact the loan portfolio and its profitability• Ensures loans are renewed timely and delinquent loans are brought current• Achieves all established production and credit quality goals, objectives, and expectations including funded loan production goals• Ensures compliance with all bank policies, procedures, regulations, and laws• Maintains a high level of visibility in the community and represents the CTB brand at events, meetings, associations, and organizations• Delivers excellent quality customer service consistently and adheres to department response turn around standards• Participates in bank and community related activities• Demonstrates consistent professional appearance, image, ethics, integrity, and represents the CTB Brand• Leads initiatives, adds value, supports the Bank’s vision, core values, business principles, goals, and objectives QUALIFICATIONS, SKILLS, AND ABILITIES: • Minimum three years experience of business development experience including commercial and consumer deals• Bachelor’s degree in finance, accounting, business administration, economics, or related field• Excellent prospecting and new business development skills and the ability to develop strategic partnerships• Ability to analyze loan requests to determine credibility and probability• Must have strong knowledge of surrounding communities and markets• Good understanding and ability to comply with all bank and commercial lending’s policies, procedures, industry trends, regulations, and laws• Strong loan portfolio management skills with hands on working knowledge and experience in loan structuring, credit analysis and commercial loan underwriting • Clear understanding of different types of financial statements and credit reports• Exceptional business development, sales, and customer retention skills are essential• Sound leadership and credit decision skills• Excellent quality customer service skills with a genuine interests in serving customers• Ambitious, analytical, self- motivated individual with a strong work ethic, positive attitude and ability to work both independently and as part of team• Great presentation, interpersonal relationship building, managerial, organization, and leadership skills are essential• Excellent time management skills and the ability to analyze work flow and set priorities to meet deadlines• Multi-task oriented with the ability to maintain a proactive approach to assignments• Ability to use sound judgment with strong decision making and reasoning abilities• Strong persuasive and negotiation skills• Demonstrated ability to work in a fast pace, high volume environment and must be adaptable to change• Demonstrate ability to maintain composure and convey a positive and professional image at all times• Ability to handle and maintain confidential information and matters• Ability to relate to internal and external customers with a high degree of professionalism• Possesses a high level of integrity• Ability to facilitate successful business meetings• Demonstrated professional appearance, telephone etiquette, and demeanor are essential• Aggressive with the ability to take initiative and get the job done• Excellent communication skills with ability to communicate clearly, concisely, tactfully, and effectively• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet• Must be flexible, resourceful, and energetic with competitive winning spirit that understands the team concept• Ability to work through situations and find win-win solutions• Ability to travel as needed Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement Employer Assisted Housing Program  Wellness Program/Wholesale Reimbursement Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker’s Compensation Program Free Banking Services Awards and Recognition Programs  Training & Development Programs and much more EEO/AA

Job Description We’re Hiring! Loan Operations Specialist - Atlanta, GA Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success. We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution’s values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY and LEADERSHIP to be the keys to our ongoing success. Joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates and stakeholders of the bank’s legacy - We Are Citizens Trust Bank and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team. If you are interested in this position and meet the qualifications and requirements, please apply at www.ctbconnect.com. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Delivers exceptional customer services consistently to all business lines; maintains positive and productive working relationships with all internal and external customers., • Creates, Reviews and Prepares Reports detailing Participation & Syndication Loan Activity., • Coordinates the Accounting and Reconciliations of SBA and Participation Loan Transactions., • Acts as the primary operational point of contact for syndicated loans to all participants sold or purchased., • Prepares loan packages and disbursements for SBA 7(a), Express and SBA 504 loans., • Assists with the development of department procedures, policies, and processes., • Scans, indexes, maintains and file documents with efficiency and quality control., • Audits and verifies completeness and accuracy of loan documents, packages, information, and files, collateral documentation., • Tracks collateral documents and exceptions in document tracking system to perfect Bank’s security interests on the collateral of consumer and commercial loans., • Processes invoices, debits and credits received through remote capture, and line of credit and construction advances., • Assists with, compiles and prepares loan documents and packages for loan closings using the Finestra Loan Documentation and Abrigo Commercial Loan Systems; assists with scheduling of loan closings; coordinates the receipt of loan packages; monitors overall loan workflow to ensure compliance and timely loan closings., • Combines and Reviews auto workflow and detailed input with key data information into the FIS loan servicing system according to approval, file maintenance requests and additional documentation., • Closes loan files and releases applicable collateral associated with the loan payoff., • Exceeds all established performance and position’s goals, objectives, and expectations, • Adheres to all policies, procedures, guidelines, expectations, laws, regulations and training requirements., • Uses good judgment and makes sound business decisions., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Leads initiatives and projects, mitigate risks, adds value, and supports the Bank’s vision, mission core values, business principles, goals, and objectives., • Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistent represents the CTB Brand., • Manages other assigned functions and performs other duties and responsibilities as assigned. QUALIFICATIONS, SKILLS, ABILITIES: • Minimum of 2-3 years prior experience in a commercial and or consumer loan operation environment. Prior collateral perfection exposure in handling real estate and property title transactions, Commercial, Consumer and Residential real estate, Consumer Loan products, Auto, Savings/CD secured commensurate with experience. Some prior experience and knowledge of residential/commercial closing requirements preferred. Some working knowledge of construction loan transactions preferred., • Bachelor’s Degree from four-year College or university preferred with equivalent real estate experience; or two or more years related experience and training; or equivalent combination of education and experience., • Working knowledge of accounting principles with sound understanding of debits and credits transactions., • Proficient using advanced Microsoft Excel (formulas, graphs, spreadsheets, pivot tables, etc.); Better than average proficiency with Microsoft Word, Outlook and PowerPoint; FIS HORIZON, Finestra, Abrigio and/or other related loan and core banking processing systems. Accounting and Report Writing experience is a plus, • Experience with Horizon H360 is highlyl desired, • Ability to query reports and generate system created letters utilizing effective written communications. The ability to analyze reports and interpret commercial, consumer, and real estate loan documents is a plus., • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the organization, • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend and follow directions and instructions, • Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential, • Digital and technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) and Google Suite, with the ability to implement innovative solutions; strong knowledge and understanding of compliance and fraud prevention related management, monitoring and reporting systems and the FIS Horizon core banking system, • Must be a self-starter who is self-motivated and directed with the ability to resolve problems, produce accurate and organized work with minimum supervision, handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws, • Excellent quality customer service and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships, • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information, • Ability to work independently in a fast paced, high performance and changing environment, and must be able to adapt to change, • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand, • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills, • Exceptional creativity with the ability to prioritize work and meet deadlines, • Must be mature, flexible and energetic with a competitive and winning spirit, • Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:  Medical, Dental, Vision and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program EEO/AA  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more #ZR

Job Description We’re Hiring! Information Security Manager – Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Develops, maintains, and oversees bank-wide IT security programs and protocols, • Develops, maintains, and oversees policies, processes, and control techniques to address all applicable information security requirements, • Oversees and manages the information and cyber security risk management. Evaluates all information systems, data processes, and communication for security risks., • Monitors, detect, contain, mitigate, and report incidents that impair the confidentiality, integrity, and availability of the bank’s data and network infrastructure, • Oversees the bank’s Vendor Management Vulnerability Program to ensure that all information systems, software, and hardware devices are properly backed-up, secured, maintained, and patched, • Provides oversight, governance, and security for the bank’s servers, switches, routers, computers, and other digital equipment and systems, • Oversees network security and cybersecurity protocols for the Bank’s networks, helping to ensure the safety and security of the organization’s IS network and electronic documents, • Hires, trains, and oversees personnel with significant information security information duties as well as assist board members, executive and senior management, and bank associates regarding their IT security responsibilities, • Conducts annual performance reviews for all associates, • Sets and tracks and departmental goals to meet the bank’s strategic plans, • Prepares informational and regulatory IS reports, spreadsheets, and graphs for executive management and the board of directors, • Manages and maintains the bank’s IT infrastructure, including servers, networks, and storage systems, • Implements and oversees disaster recovery and business continuity plans to ensure the availability and integrity of IT systems, • Collaborate with IT teams to design and implement secure systems and applications, • Manages access controls and ensure that only authorized personnel have access to sensitive information and systems, • Oversees the implementation of security patches and updates to all IT systems and applications, • Develops and maintains documentation for IT security policies, procedures, and incident response plans, • Ensures the secure configuration and management of all IT assets, including hardware, software, and network devices, • Conducts regular vulnerability assessments and penetration testing to identify and address security weaknesses, • Negotiates with technology vendors, contractors to obtain the highest possible level of services for the Bank, • Performs cost savings and efficiency assessments; implements effective changes, • Collaborates with all business lines to identify IS needs and develop strategies to meet needs;, • Assesses, identifies, develops, and implements internal controls and safeguards to mitigate and eliminate potential related risks, threats and exposure, • Manages and verifies effective change management, • Previews and improves existing software and networking equipment and hardware, • Creates a superior technology culture with an excellent reputation, • Consistently demonstrates professional appearance, image, and represents the CTB Brand, • Demonstrates personal accountability; maintains and handles all confidential, complex, and sensitive matters and information discretely, • Monitors, manages, and ensures that policies, procedures, and controls are followed; ensures compliance and information system/security related concerns are resolved effectively, • Drives a positive internal/external customer experience and ensures that exceptional customer service is provided throughout the enterprise, • Serves on the Bank Technology Committee and other assigned committees; attends Audit and Compliance Committee and other meetings, • Promotes and establishes strong, positive, and productive working relationships with all lines of business within the Bank, • Adheres to all policies, procedures, and expectations, including customer confidentiality, • Monitors and enforces compliance related policies, procedures, processes, guidelines, and bank’s practices, • Exceeds all established goals, objectives, and expectations, • Creates processes for report preparation, presentations, and correspondence, • Delivers consistent excellent quality customer service and establishes relationships in a manner that enhances the overall marketing efforts of the bank, • Maintains a sound and comprehensive working knowledge and understanding of all bank policies, procedures, guidelines, rules, expectations related to areas of responsibilities and banking solutions and services offered by the Bank, its subsidiaries, strategic alliances, third-party service vendors and competitors, • Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistently represents the CTB Brand, • Attends, participates, promotes and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden Bank’s image and visibility, • Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives, • Manages other assigned functions and performs other duties and responsibilities as assigned QUALIFICATIONS, SKILLS, AND ABILITIES: • Bachelor’s degree in information security, computer science, or related field; CISSP, CISM, or CISA Certifications preferred, • Minimum of years of proven progressive information technology experience in a banking environment, • Minimum of 5 years managerial and project management experience, • Extensive knowledge of banking industry best practices for network systems security and implementation, • Proficient in Microsoft Office and working knowledge of FIS and other banking systems, • Must have a broad understanding of emerging technology knowledge and experience, • Digital and tech savvy with advanced experience of network operating systems, routers, switches and telephony protocols., • Advanced experience with Microsoft Server 2016 & Windows 10 workstation operating systems; Apple Business Systems Management and JamF iOS Configurations is a plus, • Strong knowledge of Cisco router and switch configurations, firewalls, and telecommunications, • Demonstrated experience in creating strategic partnerships with effective stakeholder communication and influence, • Strong leadership, management, and coaching skills with ability to lead by example, • Proven record of successful goal attainment, project development, and staff coordination, • Trustworthy with the ability to effectively handle and maintain confidential matters and information, • Excellent quality customer service skills and ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank, • Understanding of industry’s current trends and developments, • Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws, • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand at all times, • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills, • Excellent presentation, written and verbal communication skills with the ability to communicate clearly, concisely, tactfully, and effectively, • Strong analytical, technical, problem resolution, project management, strategic and critical thinking, research and negotiation skills, • Assertive and demonstrates initiative with the ability to maintain a proactive approach to assignments, • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions, • Demonstrated ability to conduct and facilitate effective meetings and training classes, • Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change, • Must be mature, creative, flexible, resourceful, energetic and multi-task oriented with the ability to manage multiple projects and prioritize work to meet deadlines, • Good organizational, research, and listening skills with a competitive and winning spirit that emphasizes the team concept, • Ability to work through challenging situations and find win-win solutions, • Ability to establish and maintain effective working relationships with co-workers, customers, and representatives across all business lines, • Available to travel locally, with periodic travel between state locations, • Ability to move, reposition or relocate modest amounts of equipment, if necessary Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes but not limited to the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more EEO/AA

Role: ML/AI Engineers (This role is open to US Citizens, Green Card holders, GC-EAD only. We do not sponsor visas.) Summary: Adidev is looking for an adept Machine Learning Engineer to take the helm in deploying advanced machine learning models, with a special emphasis on Generative AI. In this role, you will craft and refine AI-driven solutions, turning innovative ideas into value-adding features and services, thereby solidifying our market leadership and technological forefront for our clients. About Adidev Technologies Inc. Adidev Technologies,(_) is a premier IT consulting firm delivering top-notch, Machine Learning Engineer, iOS and Android, data scientist, Developer solutions to industry giants including Delta, Google, Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company – we're a dynamic force shaping the future of technology. Partnering with industry giants, we consistently deliver groundbreaking solutions that redefine the digital landscape. As we continue to expand our footprint, we're on the hunt for exceptional individuals who can bring their technical prowess to our team and elevate our projects to new levels of innovation. Expertise: We excel in IT consultative services and quality engineer development, with Good years of experience. Global Presence: Our diverse employee workforce spans four continents. Proven Track Record: Hundreds of Fortune 1000 and innovative startup clients with thousands of successful projects across the USA. How We'll Guide You Teaching and Development: We are dedicated to nurturing your growth and development, shaping you into an exceptional consultant capable of delivering top-tier solutions to our end clients. Custom Support: An array of teams, from Development Managers to Tech Subject Matter Experts, are dedicated to your success. Project Placement: A market-expertise team ensures you secure and thrive in projects with our esteemed clients. Career Growth: We facilitate industry experience to propel your technical journey forward. Key Responsibilities: · Architect and refine sophisticated ML models and algorithms, translating complex datasets into actionable solutions. · Engage in the full lifecycle of data modeling projects, from understanding business requirements to deployment and monitoring. · Execute comprehensive data analysis, including preprocessing, feature engineering, and leveraging Generative AI algorithms for novel solutions. · Lead cross-functional collaborations to integrate Generative AI models into our offerings, enhancing product capabilities and user experiences. · Apply advanced analytical techniques to analyze vast datasets, identifying trends, anomalies, and opportunities for improvement. · Execute data preprocessing, feature engineering, and algorithm optimization to enhance model accuracy and efficiency. · Conduct exploratory data analysis to extract valuable insights and influence strategic decisions. · Keep abreast of and implement the latest ML trends, tools, and best practices, including AutoML, MLOps, and interpretability frameworks. · Promote compliance with industry standards and regulatory requirements, emphasizing ethical AI practices. What You’ll Bring Experience architecting and developing AI or machine learning solutions on platforms such as AWS, Databricks, Azure, Google Cloud and OpenAI. Software engineering and/or Data Engineering background, especially in one of the major clouds. Hands-on experience with Deep Learning, LLM, Python, TensorFlow, PyTorch and other AI frameworks Experience putting ML/AI into production, and ability to talk through best practices and pitfalls. How to Apply: Interested candidates are invited to submit a comprehensive application, including a latest updated resume and a detailed cover letter, showcasing your expertise. Perks and Beyond! Competitive salary range: Based on experience and market value Pack your bags! Paid relocation is on us. Support, even from afar, with our remote assistance. Regular salary reviews? You betcha! Ready to Embark? we invite you to take this extraordinary step with us. Showcase your journey in pushing the limits of mobile engineering by submitting your resume and a curated selection of your most influential projects. At Adidev Technologies, we're dedicated to shaping your success. Join us to craft a future powered by innovation and growth. Note: Adidev Technologies Inc. is a staunch advocate of diversity and equal opportunity. We warmly welcome applications from candidates of all backgrounds, experiences, and walks of life. Your unique perspective could be the catalyst for our next revolutionary breakthrough

Principal Software Engineer - CIAM and Fraud (Remote)This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX.At First Citizens Bank we're in the midst of a bold digital transformation-simplifying, consolidating, and modernizing the way we serve our customers

A financial institution is seeking a Principal Software Engineer specializing in customer identity and fraud technology. The ideal candidate has over 10 years of software engineering experience, particularly with Okta.

At First Citizens Bank, together we become better. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and self-sources new business opportunities. Partnering with business and commercial bankers on joint calls to client

As community partners, associates, and stakeholders of the bank's legacy - We Are Citizens Trust Bank, and we are united in the achievement of the bank and its mission and objectives. Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works wit

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. Demonstrates strong initiatives and adheres to all deadlines, policies, procedures, processes, Bank's practices, gu

As community partners, associates and stakeholders of the bank's legacy - We Are Citizens Trust Bank and we are united in the achievement of the bank and its mission and objectives. Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes. Qualifications: • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job DescriptionWe’re Hiring! IT Intern – Power BI And Power Automate Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. POSITION SUMMARY:Responsibilities include but are not limited to the following: • Works closely with the IT team to help develop, maintain and helps oversee Bank-wide IT programs• Workflows using Visio – Power Automate and Power BI Orchestrator• Monitors and responds quickly and effectively to requests received through the IT helpdesk• Assists in maintaining inventory records and documentation for equipment• Investigates daily trends of campaign delivery and prepares report of findings• Collaborates with team member across departments• Completes special projects and research requests• Works collaboratively with assigned mentor to identify strengths, opportunities for growth, and skill development• Ensures compliance with all internal controls and established policies and procedures• Performs other duties related to the internship role• Assists with the development of department procedures, policies, and processes• Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers• Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations • Exceeds all established position sales and referral goals, objectives, and expectations • Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand• Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives OTHER DUTIES AND RESPONSIBILITIES: • Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality• Multi Task – Must be able to handle multiple responsibilities at one time• Effective Communications – Must display good and effective communications verbally and in writing• Teamwork and Cooperation – Must be a team player with a cooperative attitude• Make Sound Decisions • Complete all reports and documentation to ensure quality of daily work • Attend all staff meetings and bank sponsored events when required • Maintain customer confidentiality• Perform all other duties that may be assigned by management QUALIFICATIONS: • Pursuing a Degree in Computer Science, Engineering, Software, or Cybersecurity• One to four years exposure to Power BI and Power Automate• IT Knowledge Base Documentation and Author Runbooks – Technical Writing Skills• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships• Strong analytical, technical, problem resolution, sales and critical thinking, skills• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.)• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills• Exceptional creativity with the ability to prioritize work and meet deadlines• Must be flexible and energetic with a competitive and winning spirit• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutionsCitizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement Employer Assisted Housing Program Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker’s Compensation Program Free Banking Services Awards and Recognition Programs  Training & Development Programs and much moreEEO/AA