Maintenance Services Manager
24 days ago
Bedford
Job Description Maintenance Services Manager Bedford Heights, OH Salary: $75,000 – $85,000 + Performance Bonus Position Overview We are seeking an experienced and driven Maintenance Services Manager to join our property management team. This is a high-impact leadership role that blends hands-on field engagement with operational oversight, financial accountability, vendor management, and departmental leadership. This individual will oversee the full maintenance function, including in-house maintenance technicians, vendor dispatch operations, in-house maintenance tech support, and the construction/project management team. While this is a leadership position, meaningful time in the field is expected to support technicians, conduct quality assurance checks, and maintain direct visibility into job site execution. The ideal candidate is a natural leader with property management experience, strong organizational and financial acumen, and a data-informed approach to managing productivity, service levels, and profitability. Key Responsibilities Department Leadership & Oversight • Provide leadership, direction, and accountability for:, • In-house maintenance technicians, • Vendor dispatch team, • In-house maintenance technicians support team, • Construction and project management team, • Supervise, mentor, and develop team members through regular coaching and performance evaluations., • Foster a culture of accountability, professionalism, and continuous improvement., • Ensure alignment with company policies, compliance standards, service expectations, and profitability goals., • Participate in leadership meetings and represent the maintenance department with professionalism and confidence. Field Operations & Quality Assurance • Spend meaningful time in the field alongside technicians to provide hands-on support and oversight., • Conduct on-site QA inspections for both in-house technicians and third-party vendors., • Ensure scopes of work as estimated or approved are completed accurately, thoroughly, and to company standards., • Identify operational inefficiencies and implement process improvements to reduce callbacks and rework. Scheduling & Productivity • Oversee work order scheduling to maximize technician efficiency and minimize response times., • Monitor work order aging, completion timelines, and service-level targets., • Adjust staffing and workflows to meet demand while maintaining quality and cost control. Vendor Management • Assist with onboarding new vendors in specific trades when applicable., • Conduct regular vendor check-ins to evaluate pricing, performance, and communication., • Manage vendor escalations and performance concerns., • Offboard vendors when quality, compliance, or service standards are not met., • Maintain a strong vendor network to support scalability and specialized project needs. Financial Performance • Own the profitability of the maintenance department, including labor, materials, and vendor costs., • Research and apply market-rate pricing for maintenance services to ensure competitive and profitable billing., • Track budgets, margins, and cost controls., • Identify cost-saving opportunities without compromising service quality., • Monitor construction and project costs to ensure financial targets are met. Reporting & Business Intelligence • Interpret operational and financial reports to assess departmental health and identify trends., • Prepare and present regular reports on work completed, work in progress, technician performance, vendor performance, and budget vs. actuals., • Utilize AppFolio and company tools (including AI) to manage work orders, generate reports, and maintain accurate records., • Collaborate with leadership to align maintenance operations with broader company objectives. Business Leadership • Act as a key stakeholder in company strategy by contributing ideas, flagging operational risks, and helping shape department direction., • Recommend scalable systems, workflows, and process improvements., • Maintain cross-training across maintenance workflows and systems., • Step into operational roles when necessary to support service continuity and team stability., • Collaborate cross-functionally with Client Success, Resident Success, Compliance, Accounting, and Leadership teams to ensure seamless service delivery. Requirements • Minimum 3–5 years of experience in property management maintenance, with at least 1–2 years in a supervisory or leadership role., • Proven track record managing maintenance teams, scheduling systems, and vendor coordination., • Strong financial acumen with experience managing budgets, controlling costs, and understanding profitability metrics., • Experience with market pricing analysis for maintenance and repair services., • Proficiency with property management software; AppFolio experience strongly preferred., • Ability to interpret operational and financial reporting., • Excellent communication skills., • Valid driver's license and reliable transportation., • Must be able to commute to Bedford Heights, OH (and our other service areas throughout NE Ohio) a minimum of 2 days per week., • Ability to perform physical field work alongside maintenance technicians when needed. Preferred Qualifications • Experience managing multi-family residential portfolios., • Background in skilled trades (HVAC, plumbing, electrical, or general construction)., • Experience building or scaling a maintenance department., • Experience overseeing vendor dispatch or construction management teams. Compensation & Benefits • Base salary: $75,000 – $85,000 depending on experience., • Performance-based bonus tied to team productivity, profitability, quality control metrics, and operational targets., • Hybrid schedule: minimum 2–3 days on-site in Bedford Heights, OH., • Opportunity to shape and scale a growing maintenance department within a dynamic property management company. Success in This Role Looks Like • Work orders are completed efficiently, accurately, and within established timeframes., • Quality control standards are upheld consistently, with reduced callbacks and resident complaints., • In-house technicians and vendors operate with clear expectations, accountability, and strong communication., • Vendor relationships are proactive, professional, and performance-driven., • Turn times and project timelines improve through strong oversight and coordination., • Departmental metrics reflect strong productivity and healthy margins., • Cross-department collaboration improves because maintenance is organized, responsive, and solutions-oriented., • Team morale remains strong due to consistent leadership, clarity, and support., • Problems are addressed early through proactive oversight rather than reactive escalation.