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Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. Our core product, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Ticketing Services Manager helps ensure clients receive exceptional service. This role is responsible for handling and resolving client queries, developing strategies for improving Ticketing Services, training other Ticketing Services staff, and maintaining business relationships with existing clients. This position will help bring new clients on board and implement new client installations, including hardware such as printers, scanners, and payment terminals. They are also responsible for maintaining close collaboration with Product, Engineering, and Sales teams to resolve issues and communicate product updates. This position reports directly to the Director, Ticketing Services. This position is full-time and hybrid. Although this is largely a remote role, there will be times where you will be expected to come into the office. Candidates must be located in the NY Tri-State area within one of the following states: Connecticut, New Jersey, New York. Candidates should have the ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Candidates may also be required to travel. About You • You are passionate about delivering exceptional client service and thrive in a role where building relationships is just as important as solving problems., • You bring proven experience in client management or customer support, with a knack for troubleshooting issues and guiding clients through complex systems., • You are highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment., • You are a collaborative worker who enjoys coaching others and working cross-functionally with Product, Engineering, and Sales to ensure client success.What You'll Do, • Adopt and execute the company’s client management processes and functions., • Provide leadership to the Ticketing Services team, ensuring customer success and growth objectives align with overall business goals., • Serve as a primary support resource for clients, answering questions and providing information about TixTrack’s Nliven and TixTrack Pro products., • Log, track, and respond to high-level client support calls and emails in a timely and professional manner., • Assist with escalated issues arising from system bugs and functionality problems., • Troubleshoot escalated issues related to system bugs or functionality concerns, escalating to the Product department when fixes require prioritization in a sprint., • Collaborate with other departments to escalate and resolve client needs quickly and effectively., • Build and maintain strong client relationships by proactively checking in, following up on active items, and addressing potential concerns., • Identify potential Ticketing Services concerns and take proactive measures to address them., • Support new client installations, including the specification, configuration, and setup of ticketing hardware (printers, scanners, payment terminals)., • Help successfully onboard and train new clients on the Nliven and TixTrack Professional systems., • Create and develop new seating maps for clients, as necessary, and assist with large on-sales., • Support ongoing set-up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients., • Maintain a comprehensive working knowledge of TixTrack’s Nliven and TixTrack Pro products including all new software updates that are released. • Bachelor’s degree in Business or a related field., • 5+ years of proven client relationship management or customer service experience., • 2+ years of experience in ticketing preferred, • Familiarity with ticketing hardware (e.g., Boca printers, scanners, terminal payment devices) preferred., • Knowledge of HTML, custom CSS, or Google Analytics/Tag Manager is a plus., • Ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Essential Skills • High service orientation with a focus on supporting internal and external stakeholders., • Self-motivated and resourceful, able to work independently while managing multiple priorities., • Excellent oral and written communication skills., • Strong interpersonal, analytical, decision-making, and problem-solving abilities., • Exceptional attention to detail with strong organizational and time management skills., • Effective leadership and team management skills. Tools You’ll Use • Google Suite, • Microsoft Office, • Slack, • Zendesk, • Atlassian Suite, • Tableau, • StripeWhat We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer • Base annual salary range of $26.44/hr - $40.87/hr ($55,000 - $85,000 est. annually), commensurate with experience., • Annual bonus based on performance and company success, • 100% paid medical, dental and vision benefits for employee and dependents, • Company-paid life insurance, • Traditional and Roth 401k plans, • Paid parental leave, • Learning & development opportunities, • Flexible scheduling, • Up to $300 reimbursement for initial equipment to set up hybrid work environment, • Generous PTO and holiday schedule Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to school districts nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on "cameras on" engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. Why is this role important? The Success Coordinator holds a pivotal role within Presence by recognizing and performing all value-added tasks of the Success Coordination team, leading and uniting efforts across the team to ensure optimal student referral processing and efficient service delivery. This position is instrumental towards the Presence mission of empowering everyone who serves children with diverse needs by enabling providers to deliver invaluable services to students nationwide, ensuring fidelity, scalability, and meticulous execution of referral management with a profound commitment to students being served quickly and thoroughly throughout the IEP and service lifecycle. What will you do at Presence? • High-Volume Student Referral Management: Implement and oversee timely administrative student referral management tasks. Monitor student referral efficiencies to ensure students within these accounts are promptly assigned, moved to in-process (therapy), or completed (assessments)., • Student Referral Processing: Support matching of students according to school schedules. Process, complete, cancel, or delete student services as needed, and escalate issues when necessary., • Collaboration: Collaborate with Customer and Clinical Success teams to address administrative concerns or questions about student referrals for high-volume accounts. Assist these teams with onboarding customers and ensuring thorough documentation of program implementation and service coordination practices., • Caseload Management: Under the guidance of Clinical Success, receive, input, and verify caseload details. Confirm alignment with contractual agreements., • Resource Organization: Support organizing and maintaining Organizational Handbooks and district-specific resources., • Experience: 1-2 years in a professional administrative role or similar, with experience managing high-value accounts preferred., • Communication Skills: Exceptional written and verbal communication skills demonstrated through email, conference calls, internal meetings, client visits, and presentations., • Education or Healthcare Industry Experience: Previous experience in the education or healthcare industry is highly desirable., • Problem-Solving Skills: Strong problem-solving skills and awareness of escalation protocols., • Task Management: Ability to balance various daily tasks and strategically adjust priorities., • Technical Proficiency: Experience with Salesforce or a similar CRM, G-Suite, Mac, and Microsoft Excel., • Data Management: Proficiency in data management and using reports for key metrics and accountability monitoring., • Passion: A genuine passion for helping schools and students with special needs., • Self-Motivation: Strong self-motivation and an entrepreneurial mindset dedicated to growing services and client base., • Flexibility and Adaptability: Quickly adjusting to changing conditions while maintaining high-performance standards., • Communication: Ability to communicate professionally via phone and email., • Organizational Skills: Excellent organizational skills., • Problem-Solving: Great collaborative and independent problem-solving skills., • Comprehensive Medical Coverage includes Dental and Vision, • Accrued PTO of 120 hours annually, • 11 Company Paid Holidays, • Benefits Package: including 401K savings plan and access to an Employee Assistance Program., • $500 home office stipend, • Paid Life insurance, AD&D., and disability benefits, • Paid parental and caregiving leave., • Eligibility to apply for a Professional Development Scholarship. An employee's starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. Base Salary of $19.25 per hour. This is a non-exempt hourly position. Where is this position located? • Presence is headquartered in New York City, with our clients in the U.S., • This position will report directly to the Success Manager, • All employees are committed to being available and on camera for our Core Working Hours, from noon to 5 pm EST M-F. Pacific Standard Time hours preferred.

Job DescriptionElevate Your Career with a Growing National Cleaning Business Bilingual Office Manager (Sales, Customer Service, and HR Support) Are you a results-driven leader with a passion for office operations, customer service, and sales? Do you have experience supporting HR functions and thrive in a fast-paced, high-energy environment where you can truly make an impact? If you're ready to take your career to the next level, we want to hear from you! What We Offer Comprehensive Training & Support Get the tools you need to thrive and grow Competitive Salary $70,000 - $90,000 based on experience and performance Bonus Opportunities Your success will be recognized and rewarded Work-Life Balance Paid time off and holiday pay Retirement Benefits IRA plan with company match Your Role as an Office Manager As our Office Manager, you will be the driving force behind office efficiency, sales growth, and exceptional customer service. Youll lead a motivated team, secure key business accounts, support HR functions, and ensure smooth day-to-day operations. Key Responsibilities Sales Leadership & Business Development • Develop and implement sales strategies to drive revenue and secure recurring corporate accounts, • Identify and build relationships with potential clients, • Analyze sales metrics to improve performance and conversion rates, • Coordinate marketing efforts to align with sales goalsTeam Leadership & Performance Management, • Recruit, train, and coach sales and office staff to meet and exceed targets, • Set measurable goals, delegate tasks, and provide mentorship and support, • Conduct performance reviews and help team members grow professionallyOperational Excellence, • Work closely with operations to ensure promises made in sales are delivered smoothly, • Oversee data management, customer service workflows, and internal office procedures, • Troubleshoot and resolve challenges that may arise in daily operations, • Act as the key point of contact and decision-maker in the absence of higher managementCustomer Experience & Retention, • Promote a customer-first culture by ensuring all concerns, inquiries, and service issues are addressed promptly and professionally, • Take ownership of customer complaints, working to resolve conflicts effectively and ensure a positive outcome for both the client and the company, • Implement and follow a clear escalation process for complex or unresolved issues, ensuring they are handled with care and urgency, • Foster long-term client relationships through consistent follow-ups and excellent service, • Continuously look for ways to enhance the customer journey and satisfactionHR Support & Administration As a critical support to the HR team, youll assist with a range of essential human resources tasks, ensuring a smooth employee experience from onboarding to exit. Your responsibilities may include: • Assisting with recruitment, interviewing, and onboarding new team members, • Handling employee data, including compensation, benefits, time off request and performance tracking, • Responding to employee questions regarding policies, benefits, and procedures, • Delivering feedback from clients and handling disciplinary actions as needed, • Performing reference checks, background screenings, and system data entry (e.g., new hires, terminations, leave of absence), • Escalating HR matters to senior leadership when appropriate, • Supporting additional administrative tasks as neededWho You Are, • A proven leader with hands-on with strong sales experience and team management expertise, • A problem solver with strong communication, negotiation, and customer service skills, • Tech-savvy, organized, and efficient at juggling multiple priorities, • Bilingual (English/Spanish) required, • Experience in a service-based industry is a plusWhy Join eMaids? We're fast-growing, forward-thinking, and focused on excellence. As our Office Manager, youll have the opportunity to shape our continued success, support an incredible team, and make a real difference in your local market. Ideal Candidate Traits • Strong interpersonal skills, • Professionalism, discretion, and sound judgment in handling confidential matters, • Ability to lead and collaborate with both team members and senior leadership, • Excellent time management, multitasking, and prioritization abilities, • Self-motivated, proactive, and able to work independently, • Composed under pressure, with a strong sense of ownership and accountabilityReady to make your next move? Apply today and grow with us! Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Employee discount, • Paid time off, • Professional development assistanceSchedule:, • 8 hour shiftWork Location: In person

Job DescriptionCompany Summary:Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang AI, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact. What Your Experience Will Be: As a Client Experience Manager at Slang AI, you’ll own the end-to-end customer journey for our SMB clients — from onboarding through long-term success and day-to-day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long-term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur. Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands. This unique scope means you’ll be both a strategic advisor and a hands-on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touch points, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business. In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality-first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients. Why You Belong Here & How You Will Grow:At Slang, we believe success starts with great execution and great service. In this role, you’ll gain valuable experience managing full customer lifecycles and working with hospitality operators in a fast-paced environment. You’ll learn how to onboard, support, and grow a book of business with autonomy, while contributing to scalable processes that improve outcomes across the team. We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.What Success Looks Like • Driving Long-Term Success: You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal., • Building Trusted Relationship: You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs., • Renewals & Retention: You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed., • Surfacing Growth Opportunity: You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal., • Feature Adoption & Product Fluency: You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value., • Onboarding and Success Planning: You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution., • Voice of the Customer: You escalate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs., • Hospitality-First Service: You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.What You Will Bring, • Customer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive., • Experience: 3+ years of experience in customer success, account management, or client-facing roles. Background in restaurants or hospitality tech is strongly preferred., • Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike., • Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations., • Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes., • Adaptability: You’re comfortable in a fast-changing environment and open to feedback. You handle ambiguity and know how to prioritize.

Job Description Business Development Manager – New York What You’ll Do: • Develop and execute business development strategies to drive firm growth., • Identify new markets, opportunities, and client relationships, especially in the NY/NJ region., • Conduct market research and deliver insights on trends and competitive positioning., • Create proposals, presentations, and marketing materials for client pitches., • Represent the firm at conferences, seminars, and networking events., • Collaborate with partners, practice groups, and marketing teams to align strategies., • Track performance metrics and adjust strategies for measurable results. What You’ll Bring: • 8+ years of business development experience, ideally within a law firm or professional services setting., • Bachelor’s degree required; MBA or JD preferred., • Proven success designing and executing growth strategies., • Exceptional communication, negotiation, and relationship-building skills., • Strong project management skills and ability to juggle multiple initiatives., • Proficiency with Microsoft Office Suite and CRM platforms., • Salary range: $135,000–$170,000, depending on experience.

Job Description Title: Customer Success Manager Location: New York Company Overview allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Remote work is here to stay, and allwhere is here to make it the best possible experience for all. Role Overview This position is perfect for a technically savvy customer success manager who possesses a strong drive for results and commercial sensibility. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. About the Role ● Act as the primary point of contact for allwhere’s active customers ● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders ● Monitor customer usage of allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size ● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features ● Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT) ● Act as escalation point for any customer questions or issues ● Identify opportunities to cross-sell new product offerings to customer ● Utilized CRM to keep track of key account data, opportunities, and relevant notes ● Collect customer feedback and translate feedback into product requirements What we’re looking for ● 3-5 years of experience in customer sales or customer success position strongly preferred ● Consultative mindset with a passion for upselling ● Experience working with brand image and promoting value through customer experience ● Prior experience with IT hardware and software a plus ● Experience analyzing and optimizing the existing processes in the Customer Success department ● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed ● Must work well independently with little management supervision ● Proficient in Google Suite, Hubspot or other relevant CRM software ● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients ● An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere Why Join Us? ● Medical, dental, and vision health insurance ● Equity in an early stage company ● Small team with the ability to have an outsized impact on the direction of the company Salary Range: This position is a base salary plus bonus with OTE ranging anywhere from $105,000 to $125,000. Powered by JazzHR fwZsn6pZbo

Job Description About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: Customer Success Managers are responsible for managing enterprise customers after successfully onboarding them onto the Harri platform. You will be the Success manager as well as the trusted consultant to hospitality industry customers, within our QSR vertical. Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri. Key Responsibilities: • Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients., • Fostering relationships with key accounts and internal teams to drive action., • Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy., • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization., • Understanding how to build and present Harri’s value story using data and insights., • Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue., • Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments., • Communicate regularly with the customer to evaluate satisfaction General Activities Include but are not limited to the following: • In collaboration with our Go-To-Market teams, identify upsell and cross-sell opportunities that will enhance the client experience and improve their business operations., • Create Success plans with Senior Leaders of the business to showcase ROI and reduce churn risk., • Be the escalation point for issues and work across Support and Technical Support teams to ensure resolution and that SLAs are met., • Identify product adoption opportunities and showcase with the client through Executive Business Reviews that will determine next steps and enhance the customer’s Success plan., • Schedule Executive Business Reviews with the client on a 6 month basis and weekly/biweekly/monthly Success meetings dependent on health and risk of the account., • Own the renewal process for your book of business and work with cross functional teams on contract renewals and billing reconciliation., • Create NRO (New Restaurant Opening) opportunities for the client in collaboration with Implementation and Accounting teams to ensure that all relevant locations are billed accordingly. Experience and Skills: • Bachelor’s Degree, • An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company, • Strong attention to detail with excellent analytical, written, problem solving skills., • 3+ years in a customer-facing role at a SaaS Software company, HCM and/or payroll experience., • Experience working with Quick Service Restaurant (QSR) concepts, • Experience in the hospitality industry in an operations, general manager, or other operational role., • Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools. The salary range for this position is $85,000-$100,000 (USD).

Job DescriptionWho we are: EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. What we're looking for: We’re seeking a strategic Client Success Manager to be the day-to-day contact for managing client deliverables including wellbeing initiatives supporting client health management goals. The ideal candidate will interface with the client and directly support the Client VP to provide full strategic account management and wellbeing support. The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies while supporting clients’ population health goals. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment. In this role, you will: • Lead the transparent and successful implementation of EHE program, • Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client, • Establish reporting requirements and report delivery, • Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met, • Be accountable for satisfaction and retention of clients, • Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights, • Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation, • Lead different geographic based audiences or wellbeing committees remotely to achieve client’s wellbeing initiatives, • Bachelor’s degree in business, healthcare administration or a related field, • Proven experience as an Account Manager or in a similar role, • Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders, • Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience, • Strong analytical and problem-solving skills, • Excellent time management and organizational skills to manage multiple priorities, • Industry certification such as CHES (Certified Health Education Specialist) preferred, • Consultative disposition and constructive curiosity into all facets of a client’s business, • Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users, • Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics, • Strong computer and software application skills including PowerPoint and Excel, • Competitive salary, • Incentive compensation potential, • Medical, dental, vision, life, and disability insurance, • Employer-matched 401(k) plan, • Professional development reimbursement, • Employee access to our preventive exam and services EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees. Powered by JazzHR 5xLico2l4V

Job Description Operations Manager – Service & Safety Industry – Commercial Kitchen & Fire Safety United Staffing Solutions is representing a well-established service company in Brooklyn, specializing in commercial kitchen hood cleaning and safety compliance. We’re seeking an experienced Operations Manager to oversee daily operations, lead multiple teams, and ensure top-tier customer satisfaction across all service departments. No travel required! Schedule: Monday-Friday, 9am-6pm Location: Brooklyn, NY (East New York neighborhood, close to. LIRR and A/C, and L trains) Parking: Street parking available Salary: $95,000 – $140,000 depending on experience Benefits: Health, dental, and vision insurance, most federal holidays off, and all Jewish holidays off The Operations Manager plays a critical leadership role, coordinating daily operations and ensuring safe, efficient, and high-quality service delivery. This includes supervising technicians, managing scheduling and logistics, enforcing compliance standards, and optimizing performance across departments. Key Responsibilities for the Operations Manager: • Overseeing all operational departments to ensure seamless service delivery and compliance with safety standards, • Managing scheduling and logistics to optimize technician routes and on-time completion, • Hiring, training, and mentoring field and office personnel to improve performance and service quality, • Monitoring KPIs and implementing process improvements for efficiency and cost reduction, • Acting as the main communication point between leadership, staff, and clients, • Ensuring compliance with industry regulations, including NFPA 96 and safety best practices, • Handling escalated customer issues with professionalism and urgency, • Maintaining equipment and inventory readiness across teams Qualifications for the Operations Manager: • Proven experience as an Operations Manager or in a similar leadership role within service, facilities, or field-based industries, • Strong leadership and organizational skills, with the ability to multitask effectively, • Excellent written and verbal communication across all levels of staff and clients, • Familiarity with operational safety standards (e.g., NFPA 96), • Proficiency in scheduling and CRM systems, • Ability to thrive in a fast-paced, hands-on work environment Why Join This Team: This company values quality, integrity, and collaboration—and offers a stable schedule with no travel required, a supportive team environment, and meaningful work keeping commercial kitchens safe and compliant. Ready to Take the Lead? If you’re an experienced Operations Manager ready to make an impact in a growing service organization, we want to hear from you! Apply today to take the next step in your operations leadership career. Company DescriptionAt United Staffing Solutions: We match consultants with rewarding careers where they can fully utilize their specialized talent to not only thrive but to also advance their skills. Every match we make is based on our working principles that guide our team, allowing us to deliver results for both client and consultant time after time. They are: Our core values include: The values we share serve as a compass for everyone at USS, guiding our behavior and representing the foundation of our culture. Our continuing success, our ability to achieve our mission, and our reputation for integrity, service, and professionalism are based on them.At United Staffing Solutions:\r\n\r\nWe match consultants with rewarding careers where they can fully utilize their specialized talent to not only thrive but to also advance their skills. Every match we make is based on our working principles that guide our team, allowing us to deliver results for both client and consultant time after time. They are:\r\n\r\nOur core values include:\r\n\r\nThe values we share serve as a compass for everyone at USS, guiding our behavior and representing the foundation of our culture. Our continuing success, our ability to achieve our mission, and our reputation for integrity, service, and professionalism are based on them.

Job DescriptionOur Company: At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics, and more, visit . Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving the adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact! What You Have: • 3+ years of customer success/relationship experience, preferably B2B, • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus), • Consistent track record of providing stellar support to customers, • Embraces teamwork and cross-team collaboration, • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus), • A healthy dose of initiative and the ability to remain flexible, • Detail-oriented and able to efficiently prioritize tasks, • Be a critical thinker and an inventive problem-solver, • Professional communication skills, • Enthusiastic teammate, • Great conflict resolution skills, • Deliver world-class support to our top clients, • Maintain a balanced proactive/reactive relationship with your assigned accounts., • Dedicated duties include account monitoring, regular check-ins, and relationship-building, • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise, • Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs, • Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends, • Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform, • Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention, • Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiencesNice to have: *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time Benefits (Perks): • Medical, Dental, and Vision insurance, • Unlimited responsible PTO, • Flexible work hours, • Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA, • Parental Leave, • Technology Stipend, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes! #LI-NewYork,NewYork_Hybrid #LI-Santa_Barbara

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced Mid-Market Customer Success Manager (CSM) to join our growing team. The Mid-Market CSM will be the primary point of contact for our Mid-Market hotel partners after they have successfully implemented and adopted Canary Technologies' products. This role is crucial in ensuring customer satisfaction, driving retention, and fostering long-term relationships.Responsibilities • Customer Retention: Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products. Identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success, • Customer Expansion: Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives, • Relationship Management: Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers, • Issue Resolution: Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution, • Host QBRs: Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps.Qualifications, • Bachelor's degree (BS/BA).2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, • Excellent communication, interpersonal, and presentation skills, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, • Proactive and results-oriented with a strong customer-centric approach

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced SMB Customer Success Manager (CSM) to join our growing team. The SMB CSM will be responsible for managing a high volume of accounts at a low-touch pace, leveraging technology to ensure customer satisfaction, drive retention, and foster long-term relationships with our SMB hotel partners. This role will have an increased focus on identifying and executing expansion opportunities within the existing customer base.Responsibilities • Customer Retention: Proactively engage with a large portfolio of SMB hotel accounts to ensure continued satisfaction and utilization of Canary products. Utilize automated tools and scaled outreach methods to identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics across a broad base of accounts, identify common areas for improvement, and develop scalable action plans to increase customer success for SMB partners, • Customer Expansion: Proactively identify opportunities for product expansion within existing SMB accounts, collaborating with sales teams to drive upsell and cross-sell initiatives through targeted, technology-driven campaigns, • Relationship Management: Build and maintain relationships with key stakeholders at client hotels through efficient and intentional scaled communication, leveraging digital channels and automated touchpoints, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to a wide range of SMB customers through self-service resources and automated communications, • Issue Resolution: Act as a point of contact for common customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution for SMB accounts, often guiding customers to self-serve solutions, • Scaled Engagement: Employ technology and automation to produce meaningful customer touchpoints that are scaled yet intentional, ensuring a consistent and valuable experience for a high volume of accounts.Qualifications, • Bachelor's degree (BS/BA), • 3-4 years of proven experience in account management or customer success, preferably within a high-volume B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, particularly in a low-touch, high-volume model, • Excellent communication skills, with an emphasis on written and digital communication for scaled engagement, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, utilizing CRM and customer success platforms, • Proficiency in leveraging technology (e.g., CRM, customer success platforms, marketing automation tools) to manage customer relationships at scale

Job DescriptionCYBERSECURITY ASSOCIATE (positions available in Boston and New York City) Department: Advisory Working in Client Success The Advisory team is a core group within Drawbridge. As an agile team, Advisory works to provide best-in-class service and support to our clients. As a Cybersecurity Associate, you will assist with maintaining relationships with clients, their IT resources, and associated third parties. You will work to gain an understanding of the Drawbridge business process, engagement deliverables and services, cybersecurity risk management, IT controls, and regulatory standards. In this highly team collaborative role, you will gain valuable hands-on experience, working with many of the world’s most successful asset management firms. The Cybersecurity Associate will report to a Advisory Manager. Our Values • Innovation: As the market leader, Drawbridge draws on its in-depth, collective expertise in its constant effort to innovate both our platform and our approach to service, • Integrity: Our clients and partners lean on us because they know we are trustworthy and honor what we say, • Collaboration: We are here to win, and we only win when we work together across team, • Diversity: We are inclusive. We honor, respect, and appreciate each other’s differences and perspectivesIn this role you will:, • Be a point of contact for Drawbridge clients, • Contribute to success plans, • Assist in the production and delivery of products defined by scope of work within the client’s contractual parameters, • Contribute to post deliverable CSAT, • Review and present Client Risk Assessment results, Vendor Risk Assessment results, • Draft and update Client Cybersecurity Policies, • Participate and/or lead live trainings and/or table-top exercises, as needed, • Collaborate with other Advisors, partner with Account and Relationship Managers and other internal stakeholders to ensure positive client health, • Help to oversee and maintain deliverable lifecycle across multiple Client relationships, • Carry out information gathering and report generation for Cyber Risk Assessments, Policy Development, Training and Phishing, and other Drawbridge products, • Assist Clients with technical information and general assistance with deliverables, • Help to develop and maintain positive Client relationships and a high level of Client satisfaction, • Act as an escalation point for service-related, Client support requests, • Direct and escalate Client concerns or non-service related requests in a timely manner to the appropriate individual(s)You Have, • Bachelor’s Degree, preferably in General Business, IT, Cyber security or similar, • 2-5 Years of Experience, preferably in a customer facing and/or IT support role., • Familiarity with Microsoft Office products (Outlook, Word, Excel, PowerPoint), • Experience with CRM software, including Salesforce Service Cloud, • Solid team spirit, balanced by a healthy sense of autonomy and intuitiveness, • Excellent written and verbal communication skills, • Knowledge of hedge fund, private equity, or venture capital operations/compliance, • CRISC, CISA, CISSP, CIPP, Security +, certifications are a huge plus., • Previous experience conducting risk assessments are a plus., • Competitive compensation package, • Employer Retirement/401(k) plan with company contribution, • Medical, Dental, Vision Coverage, Disability, and Life Insurance, • Health Savings Account (HSA) or Flexible Spending Account (FSA), • Tuition Reimbursement, • Generous Paid Time Off Policy, • Healthy Work/Life Balance, • Phone Reimbursement Perk Base Salary $70,000 - $85,000 Our Hiring Process We want to hire the most qualified individuals. We’ve designed a multi-step selection process that may include interviews and assessments. We render decisions quickly and we’re eager to get to know you. Affirmative Action and Equal Opportunity Employer Drawbridge Partners, LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, non-disqualifying physical or mental disability, protected veteran status, or any other legally protected characteristic, in accordance with applicable law. All employment is decided on the basis of qualifications, merit, and business needs. Powered by JazzHR ijRJB48ZEe

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a Customer Success Integrations Manager to support and lead the execution of integration activations across Canary’s ecosystem of hotel technology platforms. This role bridges technical execution and customer enablement—playing a crucial part in ensuring smooth onboarding and configuration of integrations that power our most important hospitality workflows. This role is ideal for someone with hands-on experience in hotel technology or hospitality operations, who thrives at the intersection of systems, stakeholders, and client success.Responsibilities • Integration Ownership: Lead the end-to-end execution of integration activations, including configuration, testing, validation, and troubleshooting across a wide range of hotel technology platforms., • Technical Expertise: Develop a deep understanding of Canary’s integration architecture, supported platforms, and APIs to effectively manage integrations and guide both clients and internal stakeholders., • Client Enablement: Serve as the primary point of contact for integration-related onboarding, ensuring clients experience a smooth, timely, and high-quality implementation process., • Stakeholder Collaboration: Collaborate cross-functionally with Customer Success, Engineering, Product, and third-party vendors to align on integration requirements, timelines, and deliverables., • Issue Resolution: Troubleshoot and resolve integration issues quickly, escalating complex technical problems as needed while maintaining clear communication with stakeholders., • Process Improvement: Identify and implement opportunities to streamline integration workflows, reduce activation time, and improve scalability through documentation and best practices., • Vendor Management: Liaise with external technology vendors (e.g., PMS, key locks, payments) to coordinate integration testing, gather technical documentation, and stay aligned on platform changes., • Internal Enablement: Partner with the Integrations Architect and CS leadership to upskill teammates and support internal training on systems, tools, and standard operating procedures related to integrations.Qualifications, • 3–5 years of experience in technical onboarding, integration management, or customer success roles in a SaaS or hospitality tech environment, • Demonstrated experience managing API-based integrations, ideally across PMS or hotel-related platforms, • Strong communication and stakeholder management skills, especially with cross-functional internal teams and third-party vendors, • Working knowledge of APIs, JSON, and webhooks preferred, • Experience coordinating multiple projects simultaneously with a high attention to detail, • Ability to translate technical issues into simple language for clients and CSMs

Job DescriptionAbout Us: Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life. About the Role: At Torch, we’re on a mission to help dental practices save money, simplify ordering, and consolidate vendors. Our Customer Success team is the heartbeat of that mission, ensuring customers get measurable value and a seamless experience. We’re looking for a Customer Success Manager to join our growing team. You’ll manage a portfolio of small to mid-sized accounts, guide customers through onboarding and adoption, and play a key role in retention and growth. Along the way, you’ll develop expertise in customer engagement, platform usage, and account management—while collaborating across teams to improve the overall customer journey. Location: Austin, Texas or New York City(in office Monday - Thursday, flexibility on Friday) Key Responsibilities: • Own a portfolio of small to mid-sized dental practice customer accounts, ensuring a smooth onboarding, platform adoption, and renewals, • Drive product usage and value through proactive check-ins, education, and support, • Understand customer goals, track account health, and flag risks early to ensure retention, • Help customers maximize Torch features like cost savings, efficiency, and vendor consolidation, • Run quarterly reviews with customers to align on goals and highlight Torch’s value, • Assist with account setup, order building, and Torch platform education, • Log key customer insights in Salesforce and identify trends across your book, • Collaborate with Product, Operations, and Supplier teams by sharing feedback and insights, • Support pilot programs and contribute to process improvements with senior team membersAbout You:, • 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role, • Strong communication and relationship-building skills, • Comfortable with having significant phone and video call time with customers for relationship management, • Comfort with using data and insights to drive conversations, • A proactive, detail-oriented mindset with a focus on customer value, • Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed teamBonus:, • Experience at a fast-growing startup, • Experience in healthcare and dental industry, • Knowledge of working with SMBs (small and medium business), • Experience using CRM tools (e.g. Salesforce)Compensation and Benefits:, • Compensation: OTE range of $84,000-87,000 dependent on location, Base salary between $61,000–$64,000 depending on location and experience (Includes material upside commission potential), • Medical and dental coverage with Aetna, • 401k benefits with Empower, • Unlimited paid time off (PTO), • Maternity and Paternity leave, • Commuter benefits for hybrid employees, • Fully stocked pantry and fridge for hybrid employees

Job Description Assistant Store Manager – Wolford About the Role As Assistant Store Manager, you will play a key role in driving the success of our boutique. Partnering closely with the Store Manager, you will support daily operations while inspiring and developing a passionate team. You will lead by example on the sales floor, foster long-term client relationships, and ensure every customer experiences the luxury and excellence that define Wolford. This is an exciting opportunity to grow your leadership career within an iconic global fashion house. About Us Wolford is the essence of luxury on your skin. Honoring our heritage in knitting expertise, we continually innovate to deliver the world’s finest legwear, bodywear, and fashion essentials. We pride ourselves on offering aesthetic comfort and an elevated customer experience. Ever evolving, Wolford consistently exceeds expectations while growing profitably with a desirable and innovative brand presence. Our success is rooted in the unique skills and dedication of our people worldwide. Together, we inspire each other to reach our full potential, achieve ambitious goals, and share in our success. Become part of the World of Wolford and actively help shape our future. This position offers the opportunity to earn additional income through commission. Key Responsibilities Sales & Client Development • Drive and support the boutique in achieving and exceeding sales targets., • Lead and assist with clienteling, CRM initiatives, and client engagement programs., • Ensure strong sales floor presence by motivating and guiding the team., • Partner with management to plan and execute local marketing and outreach activities., • Communicate sales performance, KPIs, and company directives effectively to the team., • Support recruitment, hiring, and onboarding of Sales Consultants in alignment with HR standards., • Coach, mentor, and provide ongoing feedback to team members, including annual performance reviews., • Enforce company policies, procedures, and standards, addressing disciplinary issues when necessary., • Ensure adherence to all operational, HR, financial, health, and safety policies., • Assist with scheduling, timekeeping, and attendance management., • Oversee customer complaint resolution in line with company guidelines., • Manage inventory accuracy, stock control, and loss prevention., • Supervise cash handling and reconciliation of POS transactions., • Support assortment planning to meet customer and boutique needs., • Coordinate semi-annual inventory counts and resolve variances., • Monitor supply levels and ensure timely replenishment., • Act as a key holder, overseeing opening and closing procedures., • Ensure visual merchandising guidelines and brand standards are consistently executed., • Maintain floor sets, fixtures, packaging, and stockroom organization., • Represent Wolford as a true Brand Ambassador., • Seasonal clothing allowance from each new collection., • Paid vacation, personal, and sick leave., • Comprehensive health insurance package and 401(k) contribution. Wolford is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.

Job DescriptionWho we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. We're looking for:A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum.Your responsibilities will include: • Onboarding new customers and channel partners, • Providing a first-class customer experience to all customers and partners, ensuring their needs are met, • Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn, • Establishing clear client retention goals, • Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experienceYou have:, • Proven track record (5+ years) of success as a Customer Success Manager or similar role, • Exceptional ability to communicate and foster positive business relationships, • Experience in managing and working with a diverse group of stakeholders and customers, • Enjoy working in an unstructured start-up environment (lack of process does not frustrate you), • Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals, • Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks, • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it, • A collaborative spirit – transparent in your work, output, and decision making, • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.We offer:, • Equity - Everyone at Nitra is an owner. When the company wins, you win, • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra, • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.

Job DescriptionSalary: 80,000$ - 160,000$ Social media is being manipulated by bad actors, damaging the reputations of brands and individuals, spreading fake news and consumer hate. Cyabras technology filters through social conversations to empower brands and government agencies to uncover disinformation and discern peoples real sentiments online. Our platform empowers decision-makers with the clarity they need to protect their reputation, strengthen engagement, and make smarter strategic choices. ABOUT THE ROLE Were looking for a highly analytical, independent, and solution-oriented Customer Success Manager (CSM) to support and grow a portfolio of clients across the private sector, with a strong focus on brands, and Marketing/ PR agencies. This role goes beyond traditional account management - youll act as a strategic partner & consultant, helping clients extract actionable insights, optimize campaigns, and maximize the value of Cyabras platform. Youll collaborate across Cyabras Sales, Product, Support, and Marketing teams to ensure every customer interaction is a value-add experience. The ideal candidate is proactive, data-savvy, and deeply curious - excited by the idea of working at the intersection of technology, intelligence, and social impact. This is an exciting opportunity for someone eager to combine customer-facing expertise with strategic, technical, and creative thinking in a fast-paced New York environment. RESPONSIBILITIES: • Lead onboarding and training sessions, ensuring clients quickly realize value from the platform., • Analyze and interpret data to surface actionable insights and deliver measurable impact on brand reputation, campaign performance, and audience engagement., • Build trusted relationships with senior stakeholders through regular business reviews, strategic planning sessions, and thought partnership., • Drive adoption and engagement by proactively identifying opportunities and creative solutions for client challenges., • Mediate and resolve customer issues with a structured, solution-focused approach., • Collaborate with Sales, Product, and Marketing teams to ensure client feedback translates into product improvements., • Create scalable resources, playbooks, and processes to elevate the customer journey., • 3+ years in Customer Success or related roles at a SaaS company., • Proven experience working with brands, marketing teams, and/or PR agencies., • Strong analytical skills with the ability to interpret and present data in a compelling, business-oriented way., • Excellent interpersonal & communication skills (consultative, empathetic, persuasive)., • Independent, resourceful, and proactive with a solution-solving mindset., • Comfortable with CRMs (HubSpot), Excel/Google Sheets, and presentation tools., • Based in New York greater area with willingness to travel, meet clients in person, and attend industry events., • Strong ownership mentality, with the drive to scale impact & grow with the company.

Job Description What does a great Client Success Manager do? An InvestCloud Client Success Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Client Success Manager delivers exceptional service and a valuable solution. This position sits within our APL business unit, and will manage and defend a book of business aligned by customer segment within a geography. The CSM will be accountable for the commercial close of all deals and retention of existing business. The Client Success Manager will also open larger solution opportunities and introduce Sales and Customer Success Managers. Responsibilities • Make the Client Happy, • Driving Relationship Governance to ensure that we’re making the client(s) happy at a personal level, • Connect with business sponsor on weekly basis while in delivery (monthly if not in delivery), • Maintain relationship powermap. If change in sponsors, build relationship with new sponsors, • Identify personal win for client and Drive alignment between InvestCloud and personal win, • Driving Executive Governance – Enforce executive governance on a monthly basis (quarterly if not in delivery) to ensure that Investcloud and the client are aligned on the status of the relationship and have an opportunity to drive resolution where necessary. Schedule a prep, Ensure the right people are in the room from the client and from InvestCloud, issue meeting minutes, • Build and long-term trusted advisor relationship within their accounts at C-Suite and E-Suite levels. Identify personal win for client and Drive alignment between InvestCloud and personal win, • Drive collection of NPS and, • Drive Operational and Service Excellence, • Ensure Alignment to Business Objectives: Understand the client’s business objective, ensure that the business objectives are being met (e.g. ensure that business kpi’s are being met), • Manage Closure of Open Issues: Understand open issues and work with appropriate teams to drive closure, • Escalate Timely and Effectively: Escalate outstanding issues to senior management, the appropriate escalation path, amber flag, red flag, • Ensure SLA’s are In-Line: Being aware when SLA’s are breached, escalating through the appropriate internal and external channels, • Do a weekly ticket review and work with the platform success team to drive ticket resolution, • Defend Revenue, • Manage Renewals: Manage the renewal process (timing, initiation, annual CPI increase, floor and incremental fees, liability clauses, interacting with legal, the art of negotiation) to drive new value to client and maximum ARR for InvestCloud, • Manage Account receivables: Ensure clients are paying and account receivables are current to drive optimal cash flow for InvestCloud, • Monitor usage of current platform and take action to drive and grow usage, • Grow Revenue, • Maintain solid understanding of InvestCloud propositions to initiate conversations and raise interest., • Drive growth by expanding InvestCloud footprint within accounts.in terms or client relationships and in terms of product, • Maintain and Executing Against Account Plan: Develop, maintain, and execute on account plan, • Identify Upsell Opportunities: identify growth opportunities and collaborate with Sales to upsell/cross sell into the Accounts, • Maintain white space on client Basic Qualifications for Consideration: • BA/BS degree required, MBA a plus, • 10+ years of financial services experience preferably within the customer segments of Wealth & Asset Management, • Proven account management experience in a customer facing environment required, • Strong understanding of customers and their business model and workflows, • Demonstrated selling skills (identity, develop and articulate a complex proposition/consultative selling), • Strategic thinker, • Strong negotiation skills, • Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions About InvestCloud InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com. Our Values • Client Connected, • Human Centered, • Technology Forward, • Respect + Integrity, • Excellence The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location. Salary range: $165,000 - $180,000 #LI-BH1 #LI-BH1

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting. Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for an experienced Enterprise Customer Success Manager to serve as a strategic partner to our largest and most complex clients, while also supporting key mid-market accounts. This person will own the post-sale lifecycle for a portfolio of enterprise accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships. The ideal candidate is a strategic problem-solver, a skilled relationship builder, and is comfortable navigating the complexities of large organizations. A high degree of ownership, a proactive approach, and the ability to influence key stakeholders are crucial. Fundamentally, this role is about building deep relationships and championing the success of our most strategic customers. This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast.Where you will make an impact: • Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform., • Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio., • Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals., • Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion., • Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies., • Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams., • Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment., • Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution., • Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management.We’d love to hear from you if you have:, • 7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment., • Proven ability to build and maintain strategic relationships with senior executives and key stakeholders.A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base., • Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences., • Deep understanding of customer success principles, methodologies, and best practices., • Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startup., • Strong communication skills including the ability to translate complex technical issues.Nice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech.What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive base salary + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.

Job Description We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the North America's most innovative retail businesses. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. Key Outcomes: • Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles., • Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout., • Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment. Key Responsibilities: • Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria., • Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation., • Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed. Requirements Competencies and Experience: • Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space., • Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives., • Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations., • Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives., • Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships., • Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives. The salary range for this role is $150,000 to $250,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Benefits • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Job Description WHO WE ARE Crossmedia is the global media independent. We're committed to doing media and business the right way, guided by the principles of TRUST, REASON and the pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul. We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And, we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues' professional & personal wellbeing and growth. It's why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age's Best Places to Work for the past six years in a row. Our client roster includes US Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, Teremana, American Cancer Society, Ricola, Supercuts, Edible Arrangements, Illva Saronno, Zalando, Airbus and more. YOUR ROLE We are looking for a passionate, collaborative, and adaptable Group Director, Audience & Insights to join Redbox, Crossmedia's analytics and business intelligence team. This role is focused on deriving audience insights using a breadth of data sources to shape and inform go to market audience approaches. You will play a pivotal role ensuring: • Clear audience segmentation and recommendations that drive growth and business outcomes for our clients, • Audience insights and frameworks are effectively socialized across teams, • Effective audience data strategies; an ability to tie the strategic audience to an addressable one through data strategy RESPONSIBILITIES Proven track record of implementing strategic audience and data recommendations for client success. A strategic problem solver, adept at building strong relationships with clients and stakeholders at all levels. Combines deep analytical expertise, leadership experience, and a strong understanding of audience behavior, segmentation, and measurement to connect data strategies directly to media planning strategy. Leadership & Strategic Impact • Develops and implements end-to-end audience strategies aligned with client objectives and business goals., • Insights, segmentation, activation frameworks and audience measurement plans., • Will partner closely with the Strategy team to elevate observations/themes into strategic insights., • Partners with client leadership to translate audience insights into actionable recommendations for media planning, strategy, and customer engagement., • Acts as a senior advisor on audience measurement, data strategy, and analytics solutions., • Leads and grows high-performing audience analytics teams, providing mentorship, coaching, and career development., • Utilizes data-driven insights to derive audience recommendations and guide strategic decision-making., • Oversees development and maintenance of audience segmentation, data targeting strategies, and audience measurement frameworks., • Experience using both syndicated and dynamic platforms to identify trends and derive audience insights., • Proficient across all data types (0PD/1P/2P/3P) and can effectively communicate data strategies to media clients., • Has experience working directly with 3P data providers to gather insights and create custom audiences for activation., • Knowledgeable and skilled across a range of platforms: e.g., DSPs, DMPs, Social platforms, Syndicated tools (YouGov/MRI), Identity platforms (LiveRamp TransUnion, Experian, etc.), Google Marketing Cloud, Site Analytics, and Data Clean Rooms., • Familiarity with modeling techniques to have informed conversations with clients around the use of their 1P/CRM data., • Experience with predictive analytics, machine learning, or AI-driven audience insight., • Aligns audiences to channel frameworks encompassing goals, messaging, and measurement parameters., • Fosters collaboration across planners, strategists, data analyst, and measurement teams to integrate audience insights fully into campaign planning and optimization., • Can simplify complex audience and data conversations clearly to both technical and non-technical stakeholders., • Proven ability to manage and inspire mid-sized teams., • Adept at developing talent and upskilling junior team members., • Confident presenter and communicator to clients of all levels., • Strong time management with a proactive mindset always pushing work forward without the need for oversight., • Can remain calm and balance multiple projects., • Solutions focused with the ability to resolve complex challenges., • 9+ years of experience in audience/data roles, analytics, data science, or a related field, ideally within an agency., • Familiarity with privacy regulations and data governance., • Proficiency in analytics tools a bonus (e.g., SQL, Python/R, Tableau/Power BI, Google Analytics, Adobe Analytics)., • Experience with addressable media and advanced measurement techniques (e.g., MMM, attribution modeling)., • Familiarity with privacy regulations and data governance., • Leadership skills and relationship builde, • Proven track record managing team members, • Deep understanding of 0PD/1P/2P/3P data, audience segmentation, modeling techniques, and measurement frameworks., • Strong client-facing experience, translating complex data into actionable insights and influencing business strategy CROSSMEDIA BENEFITS Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including: • Flexibility to work in hybrid manner with in-office and work from home options (depending on role)., • Open/Flexible PTO with US & UK specific policies, • Sponsored healthcare options and agency-wide physical & mental health support, • 401k with company match (USA), and generous Pension (UK), • Paid sabbatical at significant milestone anniversaries, • Generous paid parental leave policy, • Life milestone recognition & support, • The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development), • Cell phone/tech reimbursement, • Student Loan payment plan (US), • Tuition reimbursement, • Learning & Development and training programs, • And burgers – lots and lots of burgers COMMITMENT TO DIVERSITY AND INCLUSION Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation. Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law. All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ). Continued employment remains on an "at-will" basis." Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based) Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: • Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time., • Ability to stand, bend, and reach, • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Job Description Job Title: Office Services Specialist/Field Support Specialist (On Call) Reports To: The Office Services Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Office Services Specialist (On Call) provides exceptional office and mail services in a "floating" capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client "home office" and sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: • Provides 5-star customer service to all employees (in all forms of communication)., • Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors., • Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies., • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package., • Manages outgoing mail/package transactions., • Performs duties associated with shipping and receiving of materials., • Notifies employees upon receipt of inbound deliveries., • Distributes mail/packages to company personnel., • Assists with office moves., • Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality., • May be asked to help set up/ take down conference rooms for meetings/events., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees., • Trains back-up and providing guidance on policies and procedures., • Determines what additional support is needed when handling sensitive inquiries., • Provides exceptional customer service to client., • Provides reception or concierge (front of office) coverage as needed. Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • PC skills MS Office Suite experience., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses the ability to work independently and is capable of completing projects., • Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials., • Ability to work flexible schedule and hours. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by the manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)., • Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Overview Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth. A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average. Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence. Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town. Job Description A successful cleaning company in Long Island is looking for a Project Manager to work within the tri-state area. Must be bi-lingual (English / Spanish) and have a valid driver's license as a company van will be provided. Responsibilities include but are not limited to: • Responsible for completing daily cleaning and special projects scheduled., • Must have experience with:, • Deep Cleaning of commercial building/facilities, • Reporting deficiencies and/or any safety hazards to Management so they can be reported to the client., • Taking before and after photos of work and submitting daily reports to regional team, • Construction cleanups, • Carpet extractions, • Strip and Wax, Buffing floors, • Pressure washing, • Window cleaning, • Hi-low dusting, • General office cleaning, • Training and recruitment of cleaning staff Flexibility with working hours. Emergency nights and weekend work may be required. Applicants must be 18 years of age or older to be considered for employment.

Job DescriptionSalary: About Us Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nations premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The countrys largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement. NRSs digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies. POSITION SUMMARY The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of programs on behalf of Neptunes clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity. POSITION RESPONSIBILITIES Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices. Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed. Build strong relationships and act as the liaison between Sales, Clients, and Internal departments. Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details. Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise. Ability to evaluate processes and continually seek improvement ideas Assist with special projects as assigned by leadership POSITION QUALIFICATIONS Bachelors Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience). Minimum of 2-3 years experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives. Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand. Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce. Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations. Ability to adapt and change with the needs of the business mindfully and tactically. Proven ability to establish and maintain strong Internal and external partnerships. Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients. Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus Applicant Privacy Notice Neptune Retail Solutions is an Equal Opportunity Employer

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Opportunity for advancement, • Paid time off Bilingual Sales Manager (Customer Service, and HR Support) Are you a results-driven leader with a passion for office operations, customer service, and sales? Do you have experience supporting HR functions and thrive in a fast-paced, high-energy environment where you can truly make an impact? If you're ready to take your career to the next level, we want to hear from you! What We Offer Comprehensive Training & Support Get the tools you need to thrive and grow Competitive Salary 80,000 - $100,000 based on experience and performance Bonus Opportunities Your success will be recognized and rewarded Work-Life Balance Paid time off and holiday pay Retirement Benefits IRA plan with company match Your Role as an Office Manager As our Office Manager, you will be the driving force behind office efficiency, sales growth, and exceptional customer service. Youll lead a motivated team, secure key business accounts, support HR functions, and ensure smooth day-to-day operations. Key Responsibilities Sales Leadership & Business Development • Develop and implement sales strategies to drive revenue and secure recurring corporate accounts, • Identify and build relationships with potential clients, • Analyze sales metrics to improve performance and conversion rates, • Coordinate marketing efforts to align with sales goalsTeam Leadership & Performance Management, • Recruit, train, and coach sales and office staff to meet and exceed targets, • Set measurable goals, delegate tasks, and provide mentorship and support, • Conduct performance reviews and help team members grow professionallyOperational Excellence, • Work closely with operations to ensure promises made in sales are delivered smoothly, • Oversee data management, customer service workflows, and internal office procedures, • Troubleshoot and resolve challenges that may arise in daily operations, • Act as the key point of contact and decision-maker in the absence of higher managementCustomer Experience & Retention, • Promote a customer-first culture by ensuring all concerns, inquiries, and service issues are addressed promptly and professionally, • Take ownership of customer complaints, working to resolve conflicts effectively and ensure a positive outcome for both the client and the company, • Implement and follow a clear escalation process for complex or unresolved issues, ensuring they are handled with care and urgency, • Foster long-term client relationships through consistent follow-ups and excellent service, • Continuously look for ways to enhance the customer journey and satisfactionHR Support & Administration As a critical support to the HR team, youll assist with a range of essential human resources tasks, ensuring a smooth employee experience from onboarding to exit. Your responsibilities may include: • Assisting with recruitment, interviewing, and onboarding new team members, • Handling employee data, including compensation, benefits, time off request and performance tracking, • Responding to employee questions regarding policies, benefits, and procedures, • Delivering feedback from clients and handling disciplinary actions as needed, • Performing reference checks, background screenings, and system data entry (e.g., new hires, terminations, leave of absence), • Escalating HR matters to senior leadership when appropriate, • Supporting additional administrative tasks as neededWho You Are, • A proven leader with hands-on with strong sales experience and team management expertise, • A problem solver with strong communication, negotiation, and customer service skills, • Tech-savvy, organized, and efficient at juggling multiple priorities, • Bilingual (English/Spanish) required, • Experience in a service-based industry is a plusWhy Join eMaids? We're fast-growing, forward-thinking, and focused on excellence. As our Office Manager, youll have the opportunity to shape our continued success, support an incredible team, and make a real difference in your local market. Ideal Candidate Traits • Strong interpersonal skills, • Professionalism, discretion, and sound judgment in handling confidential matters, • Ability to lead and collaborate with both team members and senior leadership, • Excellent time management, multitasking, and prioritization abilities, • Self-motivated, proactive, and able to work independently, • Composed under pressure, with a strong sense of ownership and accountabilityReady to make your next move? Apply today and grow with us! Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Employee discount, • Paid time off, • Professional development assistanceSchedule:, • 8 hour shiftWork Location: In person

Job DescriptionInsurance Position: Placement Manager | Marketing Manager | New and Renewals Salary Range: $120,000 - $150,000 annuallyLocation: Syracuse, NY Must have independent insurance agency experience Manage team of 5 marketing reps Requirements: • At least 10 years of experience in the insurance industry, with demonstrated success in account management and team leadership., • NY Property and Casualty License., • Proficiency in agency management systems, Microsoft Office, and various insurance rating platforms., • Exceptional negotiation, communication, and organizational skills., • Direct the application preparation and submission process, ensuring accuracy, and recommending optimal coverage enhancements., • Negotiate terms with insurance carriers, analyze quotes, and develop comprehensive proposals and comparisons for clients., • Lead a marketing team of five members, driving strategy implementation and fostering strong relationships with carriers to meet profit goals., • Manage complex accounts, staying abreast of market trends and insurance underwriting guidelines to optimize client satisfaction and competitive positioning., • Train and develop team members, ensuring high performance and adherence to industry standards. Additional Responsibilities: • Keep informed of industry changes and advancements., • Actively participate in strategy meetings and contribute to organizational goals.

Job Description ANINE BING is looking for a VIP Client Services Manager to join our Retail team based in New York. This role is an opportunity to help shape the next chapter of ANINE BING. As a key contributor within our Retail team, the VIP Client Services Manager brings both strategic insight and hands-on execution to their work—supporting our growth while staying grounded in the brand's DNA: refined, fast-moving, and always evolving. We're looking for someone who thrives in a creative yet performance-driven environment. The ideal candidate combines a sharp eye for detail with a clear sense of the big picture. They're collaborative, resourceful, and energized by building something special—together. This is a hybrid position based at our New York office, with a preference for in-person work. The role reports to the VP, Retail. Responsibilities Include: • Oversee all personal East Coast VIP clients, plus drive and achieve individual revenue targets., • Cultivate, manage, and expand relationships with new VIP clients through in-home and in-store appointments., • Plan and execute exclusive VIP events, including in-home gatherings, trunk shows in new markets, and brand-driven activations with personal client database., • Partner with internal teams to deliver seamless experiences across personal client touchpoints., • Generate a minimum of $750K annually through personal client appointments, events, and activations., • Support the expansion of brand visibility through curated pop-up store activations with individual client book., • 5+ years of experience in luxury retail, personal shopping, or client services with a proven track record of high sales performance., • Established and current book of VIP clients and contacts., • Strong background in event planning and execution, ideally within the luxury or fashion sector., • Excellent interpersonal, communication, and relationship-building skills., • Highly organized with the ability to manage multiple initiatives simultaneously., • Work/Life Balance: Enjoy flexible work schedules, generous paid time off, and additional summer days to recharge and reset., • Wellness: We offer comprehensive medical, dental, and vision coverage—with ANINE BING covering a significant portion of the cost. Our benefits extend to your family and include a generous parental leave program. Working at ANINE BING ANINE BING seeks to empower its employees by providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversity and inclusion is critical to our success as a global brand, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. More about ANINE BING ANINE BING is a Los Angeles-based fashion house founded in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style. Since its launch, ANINE BING has evolved into a global brand, available in over 90 countries with a growing network of brick-and-mortar retail stores in key cities worldwide. Powered by a global team of over 250 employees, ANINE BING is headquartered in Los Angeles and Paris, with additional offices in New York and Shanghai.

Job Description Job Title: Brand Ambassador / Cryptocurrency Analytics Consultant (Office-Based) Location: in Asia or Europe and USA Company Overview: Assetara Limited is an international company specializing in AI-powered financial analytics and trading solutions. We are committed to innovation, excellence, and expanding our presence across Asia and Europe (excluding the USA) with a dedicated and forward-thinking team. Job Description: We are seeking a proactive and skilled Client Success Manager to join Assetara Limited as the sole manager and overseer of our new office. You will establish and manage all office operations while representing our brand and guiding clients on our cutting-edge AI-based financial platform. (162 characters) Key Responsibilities: • Act as the sole manager and oversee all office operations, including setup and administration., • Guide clients on using our AI-based financial analytics and trading platform., • Conduct in-person consultations at the office., • Provide online consultations via Zoom., • Distribute promotional flyers to raise company awareness., • Order branded materials (e.g., flyers, posters, mugs) from local printing services., • Strong interest in financial technology and innovative solutions., • Excellent communication skills and a results-driven mindset., • Ability to independently manage and operate an office., • Competitive base salary: $100/month (first month) $500/month post-launch., • Client Engagement Incentives with bonuses (up to 8% per tier). Possible income more than $5000, • Support for office setup and training., • Opportunity for significant earnings through a growing client network., • Permanent office-based role in your country of residence in Asia or Europe and USA.

Job Description About Teads Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries. For more information, visit . About the opportunity We're one of the world's largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world's top digital media companies. Teads is seeking an energetic, customer- and data-obsessed Customer Success Manager to support and contribute to our SME performance team. You'll work closely with the Sales team to help lead the success of our clients' Teads campaigns and provide thought leadership on content amplification strategies and optimization. You'll build strong relationships and establish clear lines of communication with large agency clients, brands and internal staff members. The ideal candidate is a growth-oriented, energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure flawless campaign execution. What will you do? • In your first month, you should find your bearings, begin to grasp the Teads products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You'll be responsible for the planning, implementation, reporting and optimization of campaigns., • After three months, you'll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures., • 4+ years of digital media, agency, or adtech experience required. Media buying experience and performance marketing background preferred. Knowledge of 3rd party vendors and tools (DCM, impression pixels, click tags) and experience buying media on Outbrain or other native platforms is a plus., • 2-3 years of client-facing account management with an understanding of digital marketing and the digital landscape., • A go-getter attitude. You're hungry to achieve revenue goals via upsells and renewals., • An obsession for detail and organization. You're comfortable managing assets, launching campaigns and optimizing for multiple clients., • An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients., • An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers., • Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team., • Excellent storyteller & communication. You're proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally., • We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web., • As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. #LI-HYBRID #LI-BAILEY Life at Teads At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: • We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web., • As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As the Customer Success Account Manager, you will act as the key commercial point of contact in a customer-facing capacity, responsible primarily for the retention & expansion of your accounts. You will directly own and grow relationships with strategic accounts. Your mandate is to drive retention, revenue expansion, and customer advocacy across our most valuable clients. You will play a pivotal part within our post-sale motion, building executive relationships with decision makers and champions of your customers, defining success metrics, and championing a customer-obsessed mindset across PolyAI. This is a pivotal role for a high-growth, enterprise-focused AI company in the customer experience and contact center space. Key Responsibilities • Own and grow up to 15 enterprise accounts, delivering outcomes across retention, upsell, and expansion, • Serve as the main point of contact for all your clients, managing high-level relationships and ensuring long-term strategic alignment, • Build and execute account and customer success plans defining growth strategies in collaboration with Deployment, Product, and Engineering, • Leverage customer insight dashboards to monitor customer health, product usage, revenue growth, and churn risk, • Lead business reviews, roadmap sessions, and stakeholder briefings across a diverse client base, • Drive commercial outcomes including renewals, upsell opportunities, and advocacy initiatives, • Synthesize customer feedback into actionable insights for product and go-to-market teams, • 4+ years in post-sales customer facing commercial roles, ideally in Enterprise SaaS, • Experience in Customer Experience, Contact Center, or Conversational AI domains is a strong advantage, • Proven success in hitting and over-exceeding on commercial targets including Gross Revenue Retention and upsell quotas, • Demonstrated commercial acumen: driving renewals, expansion, and account strategy, • Strong executive presence and experience engaging with CxO-level stakeholders, • Excellent communication and presentation skills; confident in leading strategic discussions, • Highly collaborative, with a track record of partnering cross-functionally to drive outcomes We provide a competitive salary range for this role - which is $145,000 – $165,000 OTE depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🏥 Healthcare plan, including voluntary Health Insurance, covering services such as care for pregnant people and newborns, annual physical exams, dental care and more At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Loqate US Sales Team The Loqate sales team at GBG in the US region plays a pivotal role in driving growth through strategic partnerships and direct sales initiatives. Focused on location intelligence and address verification solutions, the team operates within a newly formed Partner Sales Development function designed to accelerate market penetration across key industries such as eCommerce, logistics, and financial services. With a strong emphasis on SaaS-based offerings, the team is responsible for building robust pipelines, cultivating relationships with prospective partners, and delivering revenue through both virtual and in-person engagements. Their efforts are supported by Loqate’s advanced technology stack and global data capabilities, enabling businesses to improve customer experiences, reduce delivery errors, and make informed decisions with confidence. The Role As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts. This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments. The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion. This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization. This is a hybrid position for candidates in the New York area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What you will do • Lead the customer onboarding process to ensure a seamless and successful implementation experience, • Identify and track customer KPIs, partnering with clients to help them achieve their business goals, • Build and maintain trusted advisor relationships with customers and key stakeholders across all segments, • Conduct regular account reviews to assess performance, identify opportunities, and reinforce value, • Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk, • Manage annual account renewals, focusing on revenue retention and identifying growth opportunities, • Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue Skills we are looking for • Proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment, • Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually, • Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact, • Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo, • Detail-oriented with a strong focus on process improvement and operational excellence, • Comfortable working in a fast-paced, evolving environment with multiple stakeholders, • Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description ABOUT UPCLEAR UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management. We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years. UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore. About The Role This role requires a high level of comfort with technical information. In a typical day you will: • Act as primary point of contact for portfolio of clients., • Contribute to ensure impeccable client support to meet SLA targets and client satisfaction., • Support senior team members to prepare client meetings with regards to content and documentation., • Support senior team members with data collection activities to measure Key Client Success KPIs., • Support creation and maintenance of documentation and reporting., • Follow-up on client success, progress, issues and opportunities., • Develop business requirements for software evolutions, and present to solution and product teams, • Develop test scripts and execute user acceptance testing, • Bachelor’s or Master’s degree in a business or IT discipline with 3+ years of experience in SaaS environment, • 4+ years of CPG experience or intensely curious about the CPG/TPM industry or technology services, • Strong organizational skills, with demonstrated rigor and attention to detail, • Ability to work under pressure and with tight timelines, • Excellent written and verbal communication proficiency, • Strong data management skills, strong Excel and PowerPoint skills, • WHY UPCLEAR ?, • Be part of a growing global SaaS company, with offices in NYC, London, Paris, Hong-Kong, • Work on latest Cloud technology and build architecture for fast-growing Tech, • Weekly happy hours, good office culture, global cross team collaboration, direct access to executive leadership for guidance., • UpClear employees have access to a range of competitive benefits, including, • Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision), • Retirement Plan with company match (401k, IRA), • Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays), • Paid Maternity leave, • Paid Parental bonding leave, • One month paid sabbatical after five continuous years of work at UpClear, • Hybrid work model

Job Description CLIENT CARE COORDINATOR We are excited to invite a passionate and experienced part-time Client Care Coordinator to join our team! Homes for the Homeless (HFH) is searching for an experienced Client Care Coordinator for our Families w/ Children facility in the Hell's Kitchen area of Manhattan. As the Client Care Coordinator, you will play a pivotal role in our organization by providing mental health and related services for homeless families. Our ideal candidate will enhance existing services to include a thorough assessment of families’ long-term goals at intake and collaborate with the case management staff to set achievable goals and establish linkages within the community to ensure the family’s success. Join us and be a part of an organization that values your contribution and cares deeply for the community we serve. ABOUT HOMES FOR THE HOMELESS: Homes for the Homeless operates shelters for families experiencing homelessness in NYC. Our family residences are more than just a place to sleep. Families can make the most of their stay through accessing an array of onsite programs. Many of these programs are also available to people living in the local community. Our goal is to have a positive impact so families can thrive long after they leave our shelters. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs., • Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions., • Ensure focus on effective social services delivery to clients, including integration of models and best practices (such as trauma informed and family centered care), • Monitor and document client progress toward service plan goals., • Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services., • Supports the Family Services department by working alongside the Case Manager and supporting staff when dealing with challenging clients., • Improve linkages to mental health, education, and community-based services., • Strengthen the overall permanency outcomes for families with children in shelter., • Manage record keeping, data collection, and evaluation on the effectiveness of services for families., • Assists with unit inspections when needed., • Support the Family Services department by conducting trainings., • Promote and model best practices for Family Services staff, • Complete 2010E applications for Supportive Housing as needed., • Conduct workshops for the residents. QUALIFICATIONS: • Must have a master’s degree in Social Work or Mental Health Counseling., • Applicants must hold an LMSW (Licensed Master Social Worker) or LMHC (Licensed Master Health Counselor) in the state of New York., • Familiarity with substance use disorders and addiction treatment services, domestic violence, child abuse and maltreatment, trauma, and mental health conditions., • Sensitivity and awareness of working with homeless and vulnerable populations is a plus., • Bilingual is a plus. COMPENSATION/EEO: In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, full-time permanent employees are eligible for excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks vacation, 10 sick days, 3 personal days, and 12 paid holidays. Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law. HOURS: 17 hours /week HOURLY WAGE: $38.46 an hour

Job DescriptionWho we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. We're looking for:A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum.Your responsibilities will include: • Onboarding new customers and channel partners, • Providing a first-class customer experience to all customers and partners, ensuring their needs are met, • Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn, • Establishing clear client retention goals, • Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experienceYou have:, • Proven track record (2+ years) of success as a Customer Success Manager or similar role, • Exceptional ability to communicate and foster positive business relationships, • Experience in managing and working with a diverse group of stakeholders and customers, • Enjoy working in an unstructured start-up environment (lack of process does not frustrate you), • Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals, • Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks, • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it, • A collaborative spirit – transparent in your work, output, and decision making, • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.We offer:, • Equity - Everyone at Nitra is an owner. When the company wins, you win, • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra, • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.

Job Description About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? • Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations., • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed., • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership. We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. As a customer advocate, this role resolves complex issues, introduces new offerings, and identifies avenues for growth within client accounts. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to shape product strategy. Keeping abreast of evolving eCommerce trends and systems is a natural part of their commitment to delivering exceptional service. Responsibilities: • Advise customers on optimal product usage across their journey stages, from onboarding to advocacy., • Act as the customer's advocate in resolving escalated troubleshooting and product usage cases., • Introduce new products/services to customers, highlighting their potential value., • Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells., • Identify trends in customer feedback, communicating product improvements and quality of life enhancements., • Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation., • Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions., • Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products., • 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency, • 2+ years of managing Amazon DSP campaigns and strategy highly preferred, • 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred, • Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights, • Strong communication skills to influence product decisions and engage with stakeholders at all levels., • Proficiency in utilizing CRM systems to generate reports on account management metrics., • Ability to provide insights for SOP revisions based on evolving business needs and industry trends., • Capacity to manage projects, timelines, and division of responsibilities effectively., • Unlimited Paid Time Off, • Paid Holidays and Floating Holidays, • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance, • 401k with Employer Match, • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job Description Job Title: Manager, Customer Success Location: New York Compensation: This position is a base salary plus bonus with OTE ranging anywhere from $125,000 to $175,000. Company Overview: allwhere provides companies with a platform that enables their employees to be productive and engaged. Our platform empowers companies to curate equipment, products, and services, seamlessly delivering them to employees globally. For administrators (HR, IT, Operations), we streamline onboarding/offboarding processes and automate equipment management. For employees, we offer a convenient, centralized hub for essential workplace needs. Remote and hybrid work are here to stay, and allwhere is committed to making these experiences exceptional. Role Overview: The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. Reporting directly to the Head of Sales and Customer Success, this role involves independent team leadership, strategy development, churn mitigation, and cross-departmental collaboration to ensure client satisfaction and revenue retention. Key Responsibilities: • Lead, coach, and mentor the Customer Success Management team to deliver exceptional service and outcomes for allwhere’s customers., • Independently manage day-to-day team operations, ensuring the achievement of KPIs, customer engagement, and retention goals., • Collaborate with the Head of Sales and Customer Success to set objectives, establish performance metrics, and develop strategic initiatives., • Act as the primary escalation point for complex customer issues, providing swift resolution and maintaining client satisfaction., • Proactively identify, track, and mitigate churn risks by analyzing customer health metrics and developing targeted retention strategies., • Conduct regular business reviews internally and externally to ensure alignment, customer satisfaction, and identify growth opportunities., • Foster cross-functional collaboration with Operations, Product, and IT to advocate for customer needs and enhance the customer experience., • Develop and implement customer success processes, programs, and best practices to drive continuous improvement., • 5+ years of experience in Customer Success, Account Management, or related roles; at least 2 years in a leadership or management capacity., • Proven track record of managing a team, including hiring, coaching, performance management, and professional development., • Strong experience in churn risk management and retention strategies., • Excellent analytical skills, capable of interpreting customer data and driving actionable insights., • Familiarity with IT hardware/software solutions preferred., • Ability to work independently, demonstrating initiative, ownership, and accountability., • Strong interpersonal skills to effectively collaborate with internal teams and customers at all organizational levels., • Proficiency in CRM tools such as HubSpot and productivity suites like Google Workspace., • Exceptional communication, problem-solving, and conflict-resolution skills., • Benefits such as a 401K, comprehensive medical, dental, and vision health insurance, • Equity in a rapidly growing, early-stage company, • Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment Powered by JazzHR lOIt9bRdKn

Job Description Position: Client Success Manager Location: US About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance. Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage. About the role: LRN is seeking a high performing Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. You will work closely with the other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base. Requirements What you'll do: • Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature, • Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers, • Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centers., • Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set, • Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews, • Proactively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate, • Execute on-going formal Program / Business Reviews with client stakeholders and sponsors, • Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development, • Represent the voice of our clients to internal teams including product, content and technology What we're looking for: • Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts, • Exceptional relationship development and management abilities and a proven commitment to customer service, • Experience supporting individuals who are using a SaaS business application, • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects, • Extremely effective written, oral, and presentation communication skills, • Strong Microsoft Office skills and a working knowledge of technology and system interfaces, • Familiarity with Salesforce.com, MEDDPICC, • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions, • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance, • Flexible PTO plus US public holidays and Sick Time, • Medical, Dental and Vision Benefits, • Excellent 401K with employer match, • Life Insurance, short-term and long-term disability benefits, • Health & Wellness reimbursements, • Health Saving & Flexible spending account, • Employee Assistance Plan

Job DescriptionSalary: $120,000-$140,000 About Jiko In an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pocketsa seamless solution that combines the transactional ease of a bank account with fully automated investments in U.S. Treasury bills. Now, with JikoNet, institutions can securely move funds 24/7 across industries while keeping assets continuously invested and protected. Finance leaders can access Jiko Pockets and JikoNet through Jikos online dashboard, secure APIs, and integrations with leading Treasury Management partners. Position Overview Joining Jikos Customer Success team as the first Customer Success Manager, youll contribute to the build out of a world-class global Customer Success and Support organization that drives business growth and delivers an exceptional customer experience. Youll be a trusted partner and advocate for our valued customers, ensuring customers realize value and fostering long-term retention for key customers in our growing business. This role reports to the Director of Customer Success. To be successful in this role, youll need to be a motivated self-starter who enjoys interacting with customers and thrives in a cross-functional environment with limited oversight. Were looking for a passionate individual who wants to grow with the company. The ideal candidates thrive on working in a fast-paced environment, look for efficiency in everything they do, always set high standards for themselves as well as their teammates, and like to have fun at work! What you will be doing • Drive retention and growth by managing a book of corporate customers and partners, ensuring measurable success outcomes., • Deepen executive engagement with CFOs, treasury teams, and senior leaders to secure buy-in, influence adoption, and strengthen long-term account value., • Serve as the quarterback of your customers experience, collaborating with Sales, Product, Engineering, Operations, and Compliance to ensure satisfaction and product improvement., • Maximize customer value by educating and engaging clients on Jikos offerings, leveraging data to align solutions with business objectives., • Expand revenue by partnering with Sales to identify and execute on business reviews and account growth opportunities., • Accelerate customer onboarding and expansion by serving as a subject matter expert on integrations and implementations., • Partner with the Director of Customer Success to define and document key Customer Success and Support motions at Jiko, • Contribute to customer enablement by developing resources, insights, and best practices that drive adoption and empower clients to achieve outcomes independently. What experience you should have • 710+ years of professional experience, including at least 2 years managing direct reports, with a proven background in Customer Success and Support., • Skilled in managing B2B and B2C client relationships, with strong communication abilities to engage executives and sophisticated customers., • Deep understanding of financial institutions, tech sales cycles, and U.S. regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation)., • Demonstrated ability to manage customer relationships holistically across success reviews, support needs, and cross-functional efforts with sales, marketing, product, and engineering., • Highly detail-oriented with strong follow-through, independence, collaboration skills, and a passion for executing with excellence. What we offer • Opportunity to grow within a high-potential startup, • A collaborative, international and mission-driven team, • Modern tech stack and agile ways of working, • Comprehensive health benefits including medical, dental & vision, and parental leave, • 401k benefits with employer matching contribution, • Jiko has a hybrid schedule in its San Francisco and Iceland offices (2 days in the office), and remote for other locations. Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Jiko participates in E-Verify.

Job Description Position Overview At maxRTE, we believe that every patient deserves access to care without financial barriers, and that hospitals should be equipped to provide that care without shouldering uncompensated costs. With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying insurance coverage for their patients. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue. Our technology helps uncover that hidden insurance coverage, so hospitals can recover revenue while patients get the care they need. When we bridge this gap, everyone wins: patients access lifesaving treatment, hospitals strengthen their financial health, and communities thrive. We are growing quickly and hiring Client Success Managers to partner with healthcare organizations across the nation, helping them realize the full value of our solutions. If you’re equal parts strategic advisor and technical problem-solver, this role is for you. You’ll play a key role in helping maxRTE retain and grow our client base, expanding our impact and delivering a world-class experience for the teams we serve. What You'll Do: • You’ll be the primary partner for a portfolio of key clients, guiding them through the full lifecycle, from onboarding to renewal and expansion. Your focus will be on three core outcomes: retention, revenue growth, and client delight., • Identify expansion opportunities and successfully drive upsell and cross-sell, • Represent maxRTE as the voice of the business with your customers, specifically ensuring timely responses to client outreach, • Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders, • Partner with our Operations Analyst team to:, • Successfully onboard new clients, • Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes, • Monitor customer usage data to extract insights about client health and troubleshoot issues, • Set up, maintain, and update configurations in our software platform to meet the needs of each client, • Running test file / proof of concepts for prospective and existing clients, • Become a product expert in all facets of maxRTE Who You Are: • You have a bachelor’s degree in business, healthcare, or a related field., • 4+ years of experience in customer success, account management, consulting, or a similar client-facing role, ideally in SaaS or healthcare technology., • Experience navigating complex healthcare environments, such as Epic or other EHR systems., • A fast learner who quickly understands the needs of healthcare providers, their teams, and the insurance ecosystem., • A strong communicator who can simplify complex ideas for both end users and technical teams., • Excited by data, comfortable using insights to create success strategies and measure outcomes., • Capable of managing technical integrations and client-facing documentation with confidence. maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer: • Competitive salary + bonus, • Other perks & stipends for remote working, • Team bonding and 2x annual off-site events, • Unlimited paid time off, • Dental, Vision, Health and Life Insurance About Us maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work. maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.

Job Description Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives—maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers. This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.). You Will: • Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end accelerating value within your portfolio., • Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals, • Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively, • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores, • Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business, • Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts., • Take a self-service-first approach to problem solving and navigating questions internally and externally, • Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work, • 7+ years experience in healthcare technology and customer facing roles (required), • Proven ability to build deep, trust-based relationships with customer stakeholders, • Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything, • Skilled at expanding relationships beyond direct contacts through rapport-building, • Demonstrated ownership of complex, high-value customer accounts, • Strategic thinker who connects cross-customer trends to shape value propositions., • Effective and empathetic internal and external communication, • Previous experiencing working in one or more of the following areas (required):, • Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector, • Application of RWD and RWE in the pharmaceutical and life sciences space, • Understanding of drug development and/or clinical trials #LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is:$120,000—$150,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Job Description About Us Atlantic is a managed services company founded nearly 70 years ago. While Atlantic’s offerings have evolved over the years with technology, our profound sense of urgency and unparalleled commitment to customer service has been a constant. Atlantic is focused on designing and delivering innovative solutions that improve our partners’ security and productivity. Atlantic’s IT Division is a key growth driver at Atlantic and a focal point of our strategy and investment. Our “Obsessed with Excellence” tag line defines our corporate culture, which, along with our vendor partnerships, curated solutions and exceptionally talented team members, differentiates us from our competition. Atlantic looks for hard-working and motivated candidates with a strong foundation of soft-skills who do not view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to achieve your career goals, you are a great fit for Atlantic! Position Overview – Customer Success Manager (CSM) As a CSM, your primary responsibility is to build and maintain strong, strategic relationships with a designated portfolio of managed services clients. You will serve as a trusted advisor to key stakeholders and business leaders, ensuring clients achieve maximum value from our services while aligning technology strategies with their business goals. Through regular engagement and a deep understanding of each client’s environment and objectives, you will act as the primary liaison between the client and our internal technical teams. Your role is both consultative and facilitative—bridging the gap between business needs and technical execution, driving satisfaction, and identifying opportunities for added value. Your core objectives in this role include: • Client Success & Value Realization – Help clients understand, measure, and maximize the business value delivered by our services and solutions., • Relationship Management & Retention – Foster long-term relationships that result in high levels of client retention and advocacy., • Issue Management & Escalation – Own and resolve client concerns outside the scope of standard service tickets, acting as an escalation point for issues requiring strategic or high-touch attention., • Strategic Growth Enablement – Identify and support cross-sell and up-sell opportunities that drive client growth and deepen engagement with our services., • Client Technical Strategy & Alignment – Translate business goals into actionable technology strategies. Guide clients in making informed IT decisions and roadmaps. Responsibilities and Duties • Develop and maintain strong relationships with clients, understanding their business needs and objectives., • Monitor customer health metrics, identify (and report and help to report and solve) potential issues, and proactively provide solutions to ensure client success, top drive client retention, • Conduct regular check-ins with clients to assess their satisfaction and gather feedback for service improvements, including the preparation and delivery of Quarterly Business Reviews., • Develop an understanding of our products and services sufficient to effectively educate clients on their value., • Collaborate with the technical teams to tailor solutions to meet client’s technical and business requirements., • Manage and resolve customer concerns and escalations in a timely and empathetic manner., • Identify opportunities for upselling and cross-selling within assigned client base., • Bachelor’s degree in Business, Communications, or a related field., • At least 2-3 years (for CSM) 3+ years (for TAM) of experience in IT business to business (B2B) client success, account management, service delivery or a similar client-facing role (preferably within the MSP industry)., • Strong interpersonal skills with a customer-focused attitude., • Excellent communication, presentation and organizational skills., • The ability to manage effectively many accounts and prioritize tasks., • A good understanding of the landscape of IT services and products at a high-level., • Strong problem solving skills and a strategic mindset., • Proficiency in ConnectWise and Microsoft Office Suite., • Experience with customer success software and tools., • Knowledge of MSP industry trends and challenges., • Competitive salary and benefits package., • As a full-time employee, you will be eligible for our comprehensive benefits program, which includes: • Medical, dental, and vision insurance plans, • 401(k) plan with Principal Financial, • Health FSA (Traditional and Limited Purpose Accounts), • HSA, • Dependent Care FSA, • Transportation Reimbursement Plans (Commuter/Parking), • Employer paid Basic Life Insurance $50,000, • Voluntary Benefits – Life & ADD, STD & LTD, Hospital, Accident, Cancer & Critical Illness, Legal, Identity Protection, Auto & Home, Pet Wellness plans, etc., • Plus, employee perks such as discounts through Savings Marketplace in addition to EAP & HealthAdvocate services, • Paid time off • Opportunities for professional growth and development., • A dynamic and supportive work environment., • An opportunity to work with leading-edge technology and a talented team.

Job DescriptionEenhoorn, a West Michigan Property Management company, is currently in the process of acquiring a brand new, Class A, luxury high-rise condo located at the nexus of Tribeca, the Civic Center, and the Financial District in Lower Manhattan in New York City. In anticipation of this acquisition, we are seeking an experienced, professional Leasing Manager that has a history of providing superior customer service, a proven track record of success in leasing up, and driving occupancy and revenue. In this role, you'll be responsible for driving occupancy, optimizing rental income, and ensuring a seamless resident experience from first contact to move-in. This is a pivotal, client facing role that blends strategic thinking, sales acumen, and leadership. The individual in this position must possess strong communication skills and display a high sense of urgency and energy. If this describes you and you have a background in leasing Class A, luxury living housing environments, then you could be the perfect addition to Team Eenhoorn! Responsibilities: • Develop and execute leasing strategies to achieve occupancy and revenue goals., • Oversee all leasing activity, including tours, applications, screenings, and lease execution., • Monitor market trends and conduct competitive analysis to adjust pricing and promotions., • Collaborate with marketing to design and implement effective outreach and advertising campaigns, to attract new residents and enhance our brand., • Maintain accurate records in property management/leasing software, • Ensure compliance with Fair Housing laws and company policies, • Build strong relationships with prospects, residents, and internal stakeholders., • Support renewal efforts and help reduce turnover through proactive resident engagement., • Monitoring the property’s curb appeal, common areas and leasing office; inspecting daily to meet Eenhoorn’s standards., • Entering and maintaining accurate resident, prospect, and unit make-ready information in property management software and physical files., • Assist in executing leases and lease renewals accurately and timely., • Preparing monthly reports for upper-level management's review., • Conducting resident orientations and resident events., • Inspecting units during turns to ensure staff and vendors meet quality standards., • Promoting a culture of professionalism, accountability, self-regulation, image, honesty, and integrity., • Legally authorized to work in the United States., • 3+ years of leasing or property management experience., • Strong understanding of NYC rental market and local housing regulations., • Proficiency with CRM and property management software (e.g., Yardi, MRI, RealPage)., • Excellent communication, negotiation, and interpersonal skills., • Ability to work weekends and a flexible schedule as required., • Proven track record of meeting or exceeding leasing goals in a fast-paced market., • Stability: we don’t buy and flip our properties every three years., • Comprehensive health, vision, dental, and pet insurance., • 401(k) with a 25% match on the first 15% of contributions., • Up to 11-weeks of 100% paid short-term disability. We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to age; appearance; color; gender identity and/or expression; family or parental status; marital, civil union, or domestic partnership status; disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief. Eenhoorn, LLC is proud to be an equal opportunity employer. #eenhoorn

Job DescriptionCompany Description For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description Responsible for assisting Commercial Banking teams with the handling of all service related matters for their clients including operations, account opening and maintenance, cash management, and loan servicing. • Takes full ownership of customer inquiries to help support the retention and further growth of our firm by supporting direct Manager, Commercial Banking and Banking teams with the daily processing of customer information and requests., • Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements., • Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients., • Assists in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers., • Responsible to collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC., • Performs client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing., • Coordinates and manages manual wire and internal transfer requests., • Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.), • Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues., • Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand., • Self-Starter that consistently approaches their work assignments with integrity, accountability, and consideration of the client and banks reputational risk which includes following compliance guidelines and company policies with a high level of care., • Team player that participates in internal activities, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc., • May include light backup assistance for teller function in some locations, • Participates and collaborates in banking projects. Qualifications • 1-3 years of experience in financial industry or transferrable skills, • Passion for providing white glove customer service., • Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious., • Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution., • Bachelor Degree or transferrable experience for position., • Excellent interpersonal and communications skills both written and oral. Compensation: The expected annual salary for this position is between $65,000 - $75,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Additional Information The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank: • Those with a known mental or physical disability., • Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions., • Victims of domestic violence, sex offenses or stalking. The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

Job DescriptionDescription: NJ Area Manager Pay: $70,000.00 - 75,000.00 per year Must have a clean driving record Fuel card and auto allowance is included Job Overview: Guardian Security Service is seeking an experienced Area Manager to oversee our operations in Jersey City, NJ. The ideal candidate will be responsible for managing and leading a team to drive business growth and ensure operational excellence. Area Manager jobs at Guardian Security Service are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or over sees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, hands on management onboarding course designed to provide best practices, tools and guidance. Essential Functions • Supervise the day to day security operations of an assigned client site, • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support, • Ensure the client site is provided with high quality security services to protect people and property, • Build, improve and maintain effective relationships with both client and employees, • Ensure all required reporting and contract compliance requirements are met, • Assure regular communication of issues or program with Client, • Handle any escalated security issues or emergency situations appropriately, • Other management responsibilities as determined by leadership, • Communicate staffing needs via email to assist recruiters in identifying, interviewing and hiring quality candidates, • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance assessments, recognition, etc.), • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.), • Assure communication of policies, company announcements and job openings are distributed to each site., • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Guardian Service corporate training standards, • Develop / maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff., • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists, • Take a proactive role in communicating with the client and meeting his/ her needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction, • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment., • Experience utilizing labor management programs for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Summary and Training Detail reports) that require interpretation and action for effective business management, • College Degree is a plus as long as it relates to the field., • Previous Contract Security, facilities management, military experience, • At least 3+ years of business management/operations/supervisory experience (depending on size/scope of client)., • Ability to develop and grow customer relationships, • Experience in hiring, developing, motivating and retaining quality staff, • Outstanding interpersonal and communications skills required, • Ability to work in a team-oriented management environment with the ability to work independently, • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis, • Previous payroll, billing and scheduling experience preferred, • Ability to work in a team-oriented management environment while having an entrepreneurial attitude Benefits: • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • 8 hour shift, • Day shift, • Evening shift, • Monday to Friday The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. Guardian Service Industries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees. Our company participates in E-Verify to confirm employment eligibility. Requirements:

Job DescriptionAbout Devpost Devpost's mission is to inspire the world's developers to build great software. Developers consider us their go-to site for discovering and competing in the world’s software competitions (hackathons) both inside and outside of their organizations. Millions use Devpost to learn, be creative, collaborate, and earn prizes and recognition. Customers who trust us to inspire developers include Amazon, Google, Microsoft, Meta, Docusign, Snap, many startups, non-profits, and more. About This Position As part of the Project Management and Customer Success team, you will be a key contributor to delighting customers and running hackathons. The employee will plan and manage unique hackathons with a variety of clients, adapting to their goals and initiatives. They'll play an important role in ensuring customer success and creating hackathon experiences for Devpost users. Responsibilities: • Serve as the primary point of contact for a portfolio of customers ranging from small to large high-profile organizations., • Onboard and train customers to use the Devpost platforms., • Engage with customers to assess their satisfaction, usage, and identify opportunities for expansion across both Devpost platforms., • Create and execute internal and customer-facing project plans covering the set-up, implementation, execution, monitoring, and closing of hackathons., • Develop reports and insights for customers that align with their goals using data., • Frequently coordinate with sales, marketing, developers, and user support to ensure successful customer and hackathon outcomes., • Create and review website copy and other deliverables related to hackathons., • Use the Devpost platforms to create and manage hackathon content., • Over time, become a hackathon expert and advise customers on best practices., • Handle various hackathon-related administrative tasks and ensure task deadlines are met., • Create and/or improve processes and best practices related to customer and hackathon management. Requirements: • Have 2 - 5 years experience of customer success or client-facing project management experience., • Excellent written and verbal communication skills, with the ability to make clients feel comfortable and receptive to suggestions., • Passion for helping others and a strong enjoyment of managing projects and exceeding client expectations., • Adaptability to schedule changes and stressful situations, with the ability to de-escalate effectively., • Responsible, detail-oriented, and well-organized, with a knack for keeping others organized., • Work well with remote teams and are loved by people who have worked with you., • Have the ability to thrive in a startup culture where priorities are clear but freedom is given to own your own work., • Eager and able to learn new platform features and technical skills to support client needs, including troubleshooting and implementing custom solutions. Bonus Points: • Experience with Clickup, Discord, Slack, Google Analytics, CSS, Google Docs and Sheets., • Familiarity with technical language to be able to communicate effectively with our clients and hackathon participants., • Experience as a high touch customer success manager at a Saas company., • Experience managing or participating in hackathons. Perks: • Salary is commensurate with experience., • Stock options., • Full health, vision, and dental., • $2K annual personal education and conference budget., • Vacation when you want it. If this sounds like the perfect fit for you, please send us your resume and a cover letter telling us why you'd be a great candidate.

Job DescriptionAbout UsAt Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team. The Customer Engagement Insights and Enablement Lead is a pivotal operational and strategic role designed to scale the effectiveness of our Customer Engagement (CE) teams. You will be the architect of the operational intelligence framework that powers our client retention and client portfolio loss control efforts. The role is responsible for analyzing customer portfolio loss control data to identify trends, assess risk exposure, and provide actionable insights to guide customer engagement team members to strengthen cyber risk management strategies with customers. In addition, this position supports CE by preparing the client-facing team with the necessary data, insights, and enablement materials to drive informed discussions during customer calls. By combining analytical expertise with proactive customer engagement support, the role ensures both internal teams and customers are equipped to make data-driven decisions that enhance risk mitigation and business outcomes. This is a non-client-facing role focused on building the data-driven foundation that enables our frontline CE teams to deliver world-class, proactive loss control by enabling our clients to use cyber risk quantification to make better cyber security investment decisions.Responsibilities: • Client Loss Control Intelligence:, • Customer Portfolio Loss Control Insights: Create and maintain loss control-focused customer portfolio data insights and ensure that CE, Product, Marketing, Underwriting, and Sales teams have easy access to up-to-date client intelligence to inform their strategies., • Customer Portfolio Loss Control Action Planning: Based on customer portfolio loss control analysis, create portfolio and individual account action plans for client-facing CE team members to work with customers in order to drive down cyber risk across the customer portfolio., • Customer Engagement Team Enablement, • Customer Briefs: Use LLMs to analyze client information (i.e. SEC 10-k), engagement call transcripts, and peer group knowledge to create onboarding and pre-call briefs that include key client commitments, product feedback, competitor mentions, and overall sentiment for the client-facing team., • Reference Guide Creation: Translate technical loss control subject matter into clear, compelling one-page customer-facing reference guides for use by client-facing teams., • Project Management: Track and support large, cross-functional CE projects, ensuring they stay on track to meet our strategic objectives., • Client Engagement Metrics: Identify, define, and recommend automations to collect the key metrics needed to track client engagement. Collaborate with business intelligence to develop dashboards to monitor the health of the overall client portfolio and individual accounts., • Bachelor’s or Master’s degree in Business Administration, Data Science, Information Systems, or a related field., • 7+ years of experience in a business analysis, consulting, or enablement role, preferably within a SaaS, technology, or professional services environment., • Skills and Competencies, • Communication & Collaboration: Excellent writing and communication skills, with the ability to distill complex ideas into concise, business-ready deliverables and build relationships and work effectively with diverse stakeholders across technical and non-technical teams., • Self-Starter: Must be proactive with minimal hands-on direction and an entrepreneurial mindset - constantly seeking out new methods to solve problems and improve the status quo., • Organized: Must be detail-oriented and able to manage multiple projects simultaneously., • Impact through Influence: This is not a people manager role. In order to be successful, this person will need to create value via a one to many relationship., • Data-Driven Strategist: Ability to think critically and analytically about data-driven insights and create actions for the CE team based on those insights., • Adaptability: Thrives in a fast-paced, dynamic environment where priorities may evolve quickly., • LLM Experience: Strong practical experience in designing and implementing LLM-based workflows for business purposes. This includes skills in prompt engineering with models like Gemini, workflow integration, and leveraging conversation intelligence platforms like Gong for analysis., • Technical Proficiency:, • Customer Engagement Platforms: Familiarity with Customer Success platforms (Gainsight) and CRM tools (Hubspot)., • Operations & Collaboration Stack: Proficiency in project management tools (Asana), internal communication platforms (Slack), and customer service software (Zendesk).

Job Description Salary: $75,000.00 - $85,000.00 Other Forms of Compensation: Car Allowance Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time. Position Title: System Resident Relations Manager Location: Position Summary The System Resident Relations Manager serves as the primary representative of Morrison Living/CCL for a designated health care system. They are responsible for successfully partnering, coordinating and implementing resident experience activities within the assigned system. They will work closely with unit managers and client teams. The System Resident Relations Manager will monitor ongoing system/account resident satisfaction initiatives. They will, as needed, selectively negotiate all matters relating to system/account resident satisfaction initiatives to ensure highest client and resident satisfaction. This position will be integral to client retention, strong employee/resident relations, achievement of financial goals and future business growth plans. The System Resident Relations Manager will ensure all personnel comply with all clients, government, corporate and division policies and procedures. This position will oversee 9 accounts within a designated system Key Responsibilities • Resident Relationship Management, • Serve as the primary point of contact for resident relations, maintaining high standards of service and communication., • Build and sustain long-term relationships to ensure customer satisfaction and contract renewals/extensions., • Survey existing accounts for resident satisfaction opportunities and partner with client teams through monthly promotions and product recommendations., • Report problems and feedback to management to ensure a safe and professional work environment., • System & Account Oversight, • Maintains and supports client satisfaction at a level that ensures account retention., • Administers customer surveys and respond to unsatisfied patients in a timely and effective manner., • Ensure that all employees demonstrate best-in-class hospitality to staff, residents and clients., • Implements approved customer service, dining service standards, and resident engagement programs., • Promotes client awareness of the Morrison Living/CCL resident experience and promotes monthly programs., • Monitors and ensures compliance, progression, and follow-up of any resident satisfaction initiatives., • Assists in customizing programs to meet each account's unique needs as needed., • Assists in developing and monitoring a system/unit satisfaction action plan and reporting to clients and leadership as needed., • Operational Excellence, • Implement and monitor resident/patient satisfaction programs across assigned accounts, ensuring compliance with corporate standards and regulatory agencies (DOH, CMS, JCAHO)., • Measurable Outcome: Achieve ≥90% compliance rate in regulatory audits and satisfaction program standards., • Promote and track satisfaction progress by leveraging resources, sharing best practices, and exploiting marketing success., • Measurable Outcome: Increase resident/patient satisfaction scores by at least 5% year-over-year, as measured by standardized surveys, • Maintain awareness of industry trends and satisfaction updates to inform program improvements., • Measurable Outcome: Implement at least two new best practices annually based on industry benchmarking., • Foster teamwork and uphold corporate culture and values through regular account visits, communication, and leadership., • Measurable Outcome: Conduct quarterly team meetings and achieve ≥85% positive feedback on leadership and teamwork in internal surveys., • Provide guidance to clinical and management teams to standardize processes and reach operational goals., • Measurable Outcome: Ensure 100% of clinical and management teams receive annual training on satisfaction standards and operational procedures., • Communicate updates and trends via conference calls and regular leadership check-ins., • Measurable Outcome: Share satisfaction data and improvement plans in monthly reports; respond to ≥95% of resident feedback within one week., • Monitor and recognize performance by rewarding teams when satisfaction goals are met., • Measurable Outcome: Implement a recognition program that results in ≥85% of teams meeting or exceeding satisfaction targets each quarter., • Cross-Functional Collaboration, • Effectively communicate and collaborate with co-workers, managers, and other departments to resolve client needs in a timely manner., • Manage internal resources to triage field issues and ensure all relevant information is communicated between client and sector., • Assists in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels., • Continuous Improvement, • Make recommendations for program enhancements and customer value improvements., • Remain knowledgeable about programs and services to make informed suggestions to clients., • Monitors shared email accounts and portals, as required., • Assists in selection of on-site Resident Relation Ambassadors., • Encourages employee creativity and innovation., • Provides recognition for employees when programs are implemented with success., • Other Duties, • Participate in special projects or tasks assigned by leadership., • Perform other duties as assigned to support the team and organizational goals., • Evaluates programs, their alignment with goals and reports to operational teams as necessary., • Assists with on-site reporting and communication., • Plans, organizes, directs, coordinates and supervises resident satisfaction functions and activities of the department in conjunction with client team., • Compose resident satisfaction reports as needed to system and regional management., • Bachelor’s Degree or equivalent combination of education and experience., • Registered Dietitian (RD) or Certified Therapeutic Recreation Specialist (CTRS) credentials, • 3+ years of account management or client services experience., • Acute-care and/or long-term care experience required., • Strong communication and customer service skills., • Demonstrated ability to prepare, analyze, and prepare presentations., • Ability to multi-task and establish priorities, • Ability to maintain organization in a changing environment, • Possesses working knowledge of computer operations and associated software applications required to accomplish job responsibilities, • Exhibits initiative, responsibility, flexibility and leadership, • Excellent interpersonal communication skills., • Strong analytical, intuitive judgment, and decision-making abilities., • Proficiency in Microsoft Office, especially Excel and Word. Job Summary Apply to Morrison Living today! Morrison Living is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Living are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Living maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1473301 Morrison Living LYN PELLEGRINI [[req_classification]]