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Take your CDL-A career further! Our drivers work hard to move, supply, and provide for America's favorite brands. Being reliable and dedicated to safety has defined our success as an industry leader for 130+ years. Join McLane and discover the driving difference-we provide you with industry-leading pay, strong and secure client relationships, and get you home safely and more often. That's why our drivers build long-lasting careers with us. Benefits you can count on: • Pay Rate: Drivers make $75,000 ($36 per hour) to $95,000 ($45 per hour)., • Sign-on bonus: Up to $10,000, depending on experience., • Team routes home daily, Solo routes two-days., • Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance., • Paid holidays: earn vacation time, and sick leave accrual from day one., • 401(k) Profit Sharing Plan after 90 days., • Inspect tractor-trailer for defects pre/post trip and submit DOT inspection report indicating condition., • Inspect bill of lading and store keys for accuracy in off-hour delivery., • Drive tractor-trailer to destination, applying knowledge of commercial driving regulations and skill in maneuvering vehicle on the road and on customer premises., • Maintain driver log (Manual or Peoplenet) according to DOT regulations, documenting delivery receipt, product temperatures and exceptions., • Unload trailer, delivering product into customer premises., • At least 21 years of age, • Valid Class A commercial driver's license (CDL-A), • At least 1 year or 50,000 verifiable miles of tractor-trailer driving experience, • Must meet McLane's MVR and risk rating qualifications, • Safety-focused, • Reliable, • Adaptable We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit

Take your CDL-A career further! Our drivers work hard to move, supply, and provide for America's favorite brands. Being reliable and dedicated to safety has defined our success as an industry leader for 130+ years. Join McLane and discover the driving difference-we provide you with industry-leading pay, strong and secure client relationships, and get you home safely and more often. That's why our drivers build long-lasting careers with us. Benefits you can count on: Pay Rate: Drivers make $75,000 ($36 per hour) to $95,000 ($45 per hour). Sign-on bonus: Up to $10,000, depending on experience. Team routes home daily, Solo routes two-days. Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Paid holidays: earn vacation time, and sick leave accrual from day one. 401(k) Profit Sharing Plan after 90 days. Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a CDL-A Delivery Driver: Inspect tractor-trailer for defects pre/post trip and submit DOT inspection report indicating condition. Inspect bill of lading and store keys for accuracy in off-hour delivery. Drive tractor-trailer to destination, applying knowledge of commercial driving regulations and skill in maneuvering vehicle on the road and on customer premises. Maintain driver log (Manual or Peoplenet) according to DOT regulations, documenting delivery receipt, product temperatures and exceptions. Unload trailer, delivering product into customer premises. Other duties as assigned. Qualifications you'll bring as a CDL-A Teammate: At least 21 years of age Valid Class A commercial driver's license (CDL-A) At least 1 year or 50,000 verifiable miles of tractor-trailer driving experience Must meet McLane's MVR and risk rating qualifications This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Safety-focused Reliable Adaptable Dedicated Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit

Bilingual Customer Service Representative – Spanish English – Remote in New York Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working remotely in New York State , you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role At least 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience High speed internet connection (>25mbps). A hardwired connection to your home router is recommended. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $19.92 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit more information. A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location : US-NY-Malta Job : _Customer Care Representative

Job DescriptionSalary: $45-$60K cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Position requires applicant to be on-site full-time in our office located in Saratoga Springs, NY As a Support Center Engineer I, you will provide Tier 1 and some Tier 2 support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional IT equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, escalate complex problems, and recommend solutions to correct common failures. An elevated level of professionalism and exceptional customer service is required. Duties and Responsibilities: • Perform customer support to clients via telephone, chat, email, or tickets, • Document all pertinent end user information in ticketing system, • Triaging, troubleshooting, and resolving error messages, failures, and customer issues, • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices, • Provide connectivity support for users devices, • Configure and install software for end user devices such as laptops, workstations, and tablets, • Support and maintain customer systems and networks, • Provide exceptional customer service, • Perform customer call backs as required, • Use problem-solving and people skills to ensure swift resolutions to technical issues., • Provide Tier 1, and some Tier 2 support, • Participate in 24-hour on-call support rotation, • Ensure system backups are completed, • Create and maintain client and support documentation, • Effectively manage length of calls, handle time, and after call work Qualifications Requirements/Job Specifications: Education: Associates degree in computer science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification Experience: 0-3 years of IT experience. Experience working in a collaborative, collaborative environment Standards: Ability to follow standards as outlined in the cb20 Company Manual Skills: Knowledge of the following: O365/M365, Networking, Windows Servers, Virtualized Environments, PC Hardware, Backup Engines, VoIP, Cloud. Analytical and problem-solving abilities. Strong written, verbal communication, and documentation skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills. Ability to present technical terms in a user-friendly language. Ability to multitask and promote department success Working time: 40 hours/week. All other times as defined by the demands of the customers anddepartments needs. Lifting: Typically, no lifting more than 25 lbs.

Job DescriptionSalary: $75-90K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Summary The Support Center Engineer III provides advanced Tier 2 and Tier 3 technical support for cb20 managed services customers. This role is responsible for diagnosing, troubleshooting, and resolving complex technical issues across endpoint, infrastructure, network, and cloud environments while ensuring exceptional customer service and timely resolution of incidents. The Support Center Engineer III acts as a senior escalation point within the Support Center, partnering with Tier 1 and Tier 2 engineers to resolve complex incidents, restore services during outages, and maintain operational stability for client environments. This role requires strong technical expertise, ownership of technical cases through resolution, and the ability to communicate complex technical information clearly to both customers and internal teams. A high level of professionalism, accountability, and customer focus is required to ensure cb20 continues to deliver consistent, high-quality managed services. Duties and Responsibilities Technical Support & Incident Resolution Systems Administration & Infrastructure Support Support Center Operations • Dispatch to client sites when on-site support is required to perform physical troubleshooting or remediation of technical issues. Collaboration & Mentorship Customer Experience Qualifications Education Bachelors degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience. Preferred certifications may include: CompTIA A+, Network + Microsoft certifications VMware certifications Other relevant infrastructure or networking certifications Experience Skills Standards Ability to follow operational standards and procedures as outlined in the cb20 Company Manual and Support Center operational guidelines. Working Environment Hybrid 3 days per week on site in Malta location. 40 hours per week, with additional hours as required based on customer needs, operational demands, or incident response requirements. Rotational on-call covering after hours, weekends when scheduled. Physical Requirements Occasional lifting of equipment up to 25 lbs. may be required.

Registered Private Client Associate. As a Registered Private Client Associate you will play an integral role in the success of the Janney branch.

Job DescriptionSalary: $50-70k cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Summary: The Technology Alignment Manager is responsible for the standards and alignment process for customers. The role conducts technology alignment review, develops, and maintains technical knowledge of the customers environment, service resolution, documentation, and identifies technical risk. The TAM resource works to reduce reactive issues, identify technology risks, and provides information for long term planning. Providing an elevated level of professionalism and day-to-day customer service. Duties and Responsibilities: • Onsite to client-sites daily for full-day visits. Tasks include but are not limited to:, • Daily prep (Review open tickets, projects, CSAT issues, and recent vCIO discussions), • Daily In person Check-In with client POC, • Audit tasks, • Check in with all users, • Daily time entry of work performed, • End of day checkout and reporting, • Complete technology assessments with the objective of discovering technical risks., • Establish an excellent working relationship with clients and function as a trusted advisor., • Develop and maintain exemplary technical documentation, processes, and knowledge of clients technology environments., • Ensure configurations of technologies, application support, and warranty support are well documented., • Maintain good working relationships with vendors in support of clients., • Complete technical checklists and reactive tickets as scheduled and needed., • Provide exemplary customer service., • Maintain business awareness to ensure specific knowledge of customers and how IT relates to their business strategy and goals., • Use problem-solving and people skills to ensure swift resolutions to technical issues., • Utilizes a ticketing system and tools to analyze and document customer interactions and technology and record time and work associated with daily client visits., • Provide Tier 1, and Tier 2 support., • Participate in 24-hour on-call support rotation. Qualifications Requirements/Job Specifications: Education: Associates degree in computer science OR equivalent combination of education and work experience. Desired: Professional IT certifications or equivalent. Experience: 2-3 years of IT experience. Experience working in a team-oriented, collaborative environment. Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: Working knowledge of two or more the following: O365/M365, Networking, Windows Servers, Virtualized Environments, PC Hardware, Backup Engines, VoIP, Cloud. Strong written, verbal communication, and documentation skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills. Ability to present technical terms in a user-friendly language; multitask and promote department success; analyze and document technology stacks. Working time: 40 hours/week. All other times as defined by the demands of the customers and departments needs.

Job DescriptionSalary: $100-120K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Summary The vCIO is the acting CIO for cb20 Managed Services clients, operating in an account manager/technology consultant role. The vCIO oversees the management of proactive and reactive client activities. Proactive items include collaborating on client initiatives to ensure adequate support for success by IT, managing business impact/risk of customers technology, and client strategy creation and execution. A strong vCIO resource possess real world technical knowledge and experience, with an acumen for business and strategy, and excellent communication skills. Reactive items management including resolving CSAT issues, providing oversight of high-profile support requests, providing quotes and PSA as needed, and assisting customers with urgent business needs. The role is a balance between offense (proactive) and defense (reactive). Duties and Responsibilities: • Own and manage customer relationship with assigned accounts, collaborating with day-to-day contacts as well as business owners, C-suite, and decision makers., • Execute cb20s Business Review process for Managed clients, • Intake client procurement requests. Assist in simple BOM creation and work with engineering team when necessary to develop BOM. Work with cb20 procurement to ensure accurate creation of hardware and licensing quotes, • Responsible for delivering quotes and proposals to customer and owning the entire sales-cycle around these items., • Create, maintain, and deliver business-centric IT strategy plans/roadmaps to customers. Must be able to communicate to clients on technology, in plain language, with the ability to articulate how various technologies and configurations impact the customers operations/business/risk profile., • Educate the customer on how to use and maximize value of their cb20 Managed Services, • Educate customer on industry trends and new cb20 offerings, • Help onboard, train, and mentor TAM resources on cb20 systems and processes, • Provide audit-escalation support, • Oversee TAM activities for assigned accounts to ensure TAM process is occurring in full, up to cb20 standards, on-schedule. vCIO is not responsible for overall management of the resource but this approach may change in the future, • Responsible for driving clients to participate in cb20s Voice of the Customer program, including referrals, acting as a reference, and participation in cb20s Case Study program, • Train the cb20 Support Center on client-specific operations and IT processes where applicable, • Participate in client project calls as needed, • Assist clients with invoice related questions, • Continued education around industry standard best practices Qualifications Requirements/Job Specifications: • Proven proficiency in consulting with customers and helping to drive decisions, • High customer service and relationship management acumen, • Ability to diffuse, mediate, and resolve CSAT issues, • Ability to resolve problems of highest complexity, • Excellent communications, interpersonal skills, and prioritization skills, • Excellent organizational skills including note taker and time/schedule management Education: Bachelors degree or equivalent experience in the field of Information Technology Experience: 10+ years of experience in an IT role involving technical execution, including consultative experience Standards: Ability to follow standards as outlined in the cb20 Company Manual Skills: A clear understanding of present and developing technology trends. A strong ability to correlate technologies and configurations in a customers environment with the business impact on the organization. Additionally, strong presentation and written skills are mandatory. Strong teamwork skills are also mandatory. Strong time and stress management skills are necessary. Ability to juggle a multitude of client requests and deliverables of varying priorities Working time: 40 hours/week. All other times as defined by the demands of the customers and departments needs Travel: Position is hybrid, with resource expected to report into the cb20 office 3-4 days per week. Regular travel to customer sites to conduct Quarterly Business Review strategy meetings Lifting: Typically, no lifting more than 60 lbs.

Job Description Summary: The Court-Based Mental Health Navigator Care Manager supports individuals involved in the criminal justice system who have mental health or behavioral health needs. The position provides screening, outreach, and care coordination to help connect individuals with appropriate community services. The Navigator works closely with courts, service providers, and community partners to reduce barriers to treatment and promote engagement in care. The goal of the role is to support stability, recovery, and improved outcomes in the community. Key Performance Indicators 1. Community outreach activities, 2. Program participant support, 3. 3rd party communication and community agency representation, 4. Adherence to policy, procedure, and regulation Core Functions: • Conduct initial screenings and assessments to identify behavioral health and social service needs of individuals involved in the criminal justice system., • Provide care coordination and service navigation to connect participants with appropriate mental health, substance use, housing, and community-based resources., • Collaborate with courts, criminal justice partners, and community providers to facilitate timely referrals and service engagement., • Maintain regular follow-up with participants and service providers to support ongoing engagement and address barriers to care., • Provide basic education to participants about available services, community resources, and navigating systems of care., • Maintain accurate documentation and enter required data into the OMH Navigator data system in accordance with program requirements., • Participate in meetings, trainings, and cross-system collaboration efforts to strengthen referral pathways and improve service coordination., • Facilitate client attendance and accompany clients at court appearances as needed, • Adhere to program policy, procedure, and regulation, • Monitor, evaluate and document client progress with respect to goals, • Meet accurate and timely reporting, documentation, and record requirements pursuant to program standards, • Comply with confidentiality laws governed by NYS and HIPAA Winning Behaviors, Competencies, and Skills Behaviors and Values: • Be understanding of the needs of sensitive populations and demonstrate empathy, • Have well-developed professional boundaries and high ethical standards, • Demonstrate excellent organizational, time management, and communication skills, • Possess strong crisis management and problem-solving skills, • Model positive and appropriate behaviors and support professional development Soft Skills: • Communication, • Empathy, • Resiliency, • Problem Solving, • Organization Hard Skills: • Microsoft Office, • Awards Database, • Safety and De-escalation, • Dispute Resolution / Conflict Management, • Active Listening, • Quality Assurance, • Motivational Interviewing Experience Education: • Bachelor’s Degree in Human Services or a related field Work Experience: Industry Knowledge: • Familiarity with NYS and Federal entitlement programs and local support systems for the homeless population Agency Requirements: • Clearance with all relevant background checks as per RISE policies and governing regulations, • A valid NY State Driver's License and a driving record acceptable to the RISE automotive program Physical Requirements: • Long periods of sitting, • Walking through difficult terrain on occasion, • Lifting objects greater than 20lbs on occasion Company DescriptionRISE Housing and Support Services is a human service agency that has been serving people in Saratoga and the surrounding counties since 1978. RISE programs provide safe, healthy housing and support services to people with mental health concerns, substance use, and other life challenges. Our Mission Our mission at RISE Housing and Support Services is to help people living with mental health, substance use, and other life challenges to remain safe and healthy in the community through housing and supportive services. Our Vision RISE will serve as a catalyst, leader, and partner in meeting the housing and recovery needs of our community. Our knowledgeable and resourceful staff and board members will educate the community to reduce the stigma associated with mental health diagnoses, substance use, and other life challenges. Our Values We are compassionate. We focus on the inherent value and uniqueness of each individual we serve. We are respectful. We listen with respect to understand the needs of the people we serve and respond with dignity and kindness. We are dedicated. We work together as a team to seek solutions and live our values consistently while holding one another accountable. We are progressive. We seek and employ socially responsive service models to address substance use and mental health concerns in our community. We Treat People with Esteem We believe housing is healthcare and a basic human right. We believe that when individuals have healthy, safe housing, they have the stability and security to achieve greater personal wellness. Understanding We acknowledge that individuals are unique and success looks different for each person based on their circumstances and goals. A Holistic Approach We seek to treat each individual as a whole person, understanding that their needs extend beyond their mental health diagnoses, substance use, or medical condition. Positivity We work together with individuals through the healing process, setting achievable goals and honoring the unique needs and challenges of each person or family member. Empathy We believe individuals are important to their friends, families, and loved ones. We seek to assist individuals to strengthen and maintain their natural support systems. Inclusion We work together with individuals and families to coordinate services with other care providers in the community.RISE Housing and Support Services is a human service agency that has been serving people in Saratoga and the surrounding counties since 1978. RISE programs provide safe, healthy housing and support services to people with mental health concerns, substance use, and other life challenges.\r\n\r\n\r\nOur Mission\r\nOur mission at RISE Housing and Support Services is to help people living with mental health, substance use, and other life challenges to remain safe and healthy in the community through housing and supportive services.\r\n\r\nOur Vision\r\nRISE will serve as a catalyst, leader, and partner in meeting the housing and recovery needs of our community. Our knowledgeable and resourceful staff and board members will educate the community to reduce the stigma associated with mental health diagnoses, substance use, and other life challenges.\r\n\r\nOur Values\r\nWe are compassionate. We focus on the inherent value and uniqueness of each individual we serve.\r\n\r\nWe are respectful. We listen with respect to understand the needs of the people we serve and respond with dignity and kindness.\r\n\r\nWe are dedicated. We work together as a team to seek solutions and live our values consistently while holding one another accountable.\r\n\r\nWe are progressive. We seek and employ socially responsive service models to address substance use and mental health concerns in our community.\r\n\r\nWe Treat People with\r\nEsteem We believe housing is healthcare and a basic human right. We believe that when individuals have healthy, safe housing, they have the stability and security to achieve greater personal wellness.\r\n\r\nUnderstanding We acknowledge that individuals are unique and success looks different for each person based on their circumstances and goals.\r\n\r\nA Holistic Approach We seek to treat each individual as a whole person, understanding that their needs extend beyond their mental health diagnoses, substance use, or medical condition.\r\n\r\nPositivity We work together with individuals through the healing process, setting achievable goals and honoring the unique needs and challenges of each person or family member.\r\n\r\nEmpathy We believe individuals are important to their friends, families, and loved ones. We seek to assist individuals to strengthen and maintain their natural support systems.\r\n\r\nInclusion We work together with individuals and families to coordinate services with other care providers in the community.

Job Description Job Title: Director of Sales & Customer Service (Contact Center) Company: Client of Brave New World Search Group Location: Saratoga Springs, NY Hybrid • Full-time Company Overview Our client is a vertically integrated real estate operator with a significant multi-market presence across the U.S. and Canada. The organization is rapidly scaling and places a strong emphasis on data, customer experience, and operational excellence. Role Summary Lead a high-velocity, revenue-generating contact center that supports a nationwide portfolio. You will be responsible for sales conversion and customer experience from strategy to execution, overseeing people, processes, and platforms while fostering a best-in-class culture across inbound, outbound, chat, email, and SMS. This is an onsite leadership role working closely with a team of 50-60 contact center professionals. What You’ll Do • Own the Numbers: Set and achieve monthly/quarterly sales and retention targets (conversion, revenue per inquiry, upsell/ancillary attach, churn)., • Run the Center: Manage day-to-day operations, workforce management, quality assurance/control, and performance coaching for supervisors and agents., • Scale Revenue Programs: Develop, test, and refine pricing strategies, promotions, and retention initiatives; create effective talk tracks and objection handling techniques., • Data-Driven Management: Establish dashboards and reporting cadences for KPIs (Contact → Conversion, AHT, FCR, CSAT/NPS, Occupancy, Adherence, Shrink)., • Journey & Customer Experience: Enhance response times, service level agreements, and handoffs across all communication channels; bridge gaps between sales and service functions., • Enable the Team: Drive the development of playbooks, training programs, certification paths, and coaching; recruit and nurture leaders within the organization., • Tech & Tools: Manage the roadmap for CCaaS/CRM/WFM/QM tools (e.g., Five9/Genesys/NICE, Salesforce/HubSpot/Zendesk); improve reporting and call scoring processes., • Cross-Functional Collaboration: Work closely with Marketing (demand generation/lead quality), Operations (field handoff), and Finance (forecasting/budget)., • Governance: Ensure compliance with scripting standards and maintain consistent documentation and billing practices. KPIs You’ll Own • Lead-to-booking/lease conversion rate, • Revenue per inquiry / ancillary attach rate, • CSAT/NPS, FCR, and response SLAs, • Average Handle Time (AHT), schedule adherence, and productivity, • Churn/retention and save-rate Qualifications • Bachelor’s degree in Business or a related field (MBA preferred)., • 10+ years of experience in contact center or inside sales leadership, including multi-site or multi-channel management; at least 4+ years leading managers/supervisors., • Proven success in enhancing conversion rates and customer experience through rigorous KPI management., • Strong analytical skills with advanced proficiency in Excel/BI and experience in building dashboards., • Hands-on experience with cloud contact center platforms (CCaaS), CRM, WFM, and QM tools., • Exceptional communication, hiring, and coaching abilities; thrives in a fast-paced growth environment. Benefits & Perks • Competitive compensation; medical, dental, vision, life insurance, STD/LTD; paid vacation, sick time, and holidays; 401(k) with company match. Apply: Send your resume to with the subject “Director of Sales & Customer Service — Saratoga Springs.”

Job DescriptionSalary: $185-225K Candidate must reside between Saratoga, NY and Boston, MA. We will consider candidates nationally if they are willing to relocate. cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. About the Role We are seeking a highly experiencedEnterprise Network Engineerto join our fast-growing IT services organization, reporting directly to the Vice President of Engineering. This role is ideal for a senior-level professional with15+ years of progressive networking experience, including10+ years of enterprise-scale network architecture and implementation. The ideal candidate combines deep technical expertise with exceptional communication skills and a strong consultative approach. In addition to leading complex design and deployment efforts, this individual will be actively involved inpre-sales engineering,customer-facing solution design, andexecutive-level consulting engagements. This role requires fluency in advanced networking principles, enterprise security, and modern network architecture practices. Experience withFortinet and/or Arista technologies is strongly preferred. Position will require 25% travel. Key Responsibilities • Enterprise Network Architecture: Lead the design and implementation of complex, multi-site network infrastructures, including data center, WAN, cloud, wireless, and security components., • Consulting & Advisory Services: Serve as a strategic advisor to enterprise clients, aligning network design with business goals and risk posture., • Pre-Sales Solutioning: Support the sales team in scoping opportunities, conducting technical discovery, building solution architectures, and contributing to proposal development and client presentations., • Technology Leadership: Define best practices, reference architectures, and solution standards for networking projects. Mentor junior engineers and contribute to internal knowledge sharing., • Security Integration: Architect and implement secure network environments, incorporating zero-trust principles, segmentation, and regulatory compliance (e.g., HIPAA, PCI, SOX)., • Automation & Monitoring: Leverage tools such as Ansible, Python, and modern monitoring platforms to streamline operations, improve visibility, and enable proactive network management., • Cross-Functional Collaboration: Work closely with the Project Management Office (PMO), solution architects, and customer stakeholders to ensure timely, successful project delivery., • Industry Engagement: Stay informed on emerging networking trends and technologies. Represent the organization in vendor engagements, webinars, and industry forums as needed. Qualifications • 10+ years of experience in enterprise networking, designing and implementing enterprise-class network solutions, • Proven track record of high-level consulting and executive communication, particularly in enterprise or Fortune 1000 environments, • Demonstrated success in pre-sales engineering, solution development, and technical leadership roles, • Deep expertise in routing and switching (BGP, OSPF, MPLS), WAN optimization, SD-WAN, network segmentation, NAC, and wireless technologies, • Hands-on experience with Fortinet (NGFW, SD-WAN, NAC) and/or Arista (EVPN-VXLAN, CloudVision, spine-leaf architectures), • Preferred certifications: Fortinet FCP / NSE 8, Arista ACE Level 3, CCIE, JNCIE, CISSP, or other advanced credentials, • Strong familiarity with network automation and infrastructure-as-code (Ansible, Python, Terraform preferred), • Excellent analytical, organizational, and documentation skills, • Must be a U.S. Citizen or permanent resident to comply with export control requirements What We Value • A strong sense of ownership, accountability, and commitment to client success, • Strategic thinking combined with practical engineering execution, • A passion for mentoring and developing high-performing engineering teams, • Clear, concise communicationboth technical and non-technical, • A desire to stay at the forefront of evolving technologies and best practices Join our team and help shape the networks that power the enterprises of tomorrow. Apply now to be part of a forward-thinking organization that values technical excellence, innovation, and long-term client partnerships.

Job DescriptionENTERPRISE NETWORK ENGINEERSaratoga County, NYFusco Personnel is seeking a seasoned Enterprise Network Engineer to work for a well-established, growing IT services organization. The successful candidate will blend deep technical expertise with strong communication and a consultative mindset. In addition to leading complex network architectures and deployments, this role will actively support pre-sales engineering, customer solution design, and executive-level consulting engagements. Key Responsibilities • Design and implement complex, multi-site enterprise network architectures including data center, WAN, cloud, wireless, and security, • Serve as a trusted technical advisor, aligning network solutions with client business and security objectives, • Support pre-sales activities including technical discovery, solution design, and client presentations, • Architect secure network environments using zero-trust principles and regulatory compliance frameworks (HIPAA, PCI, SOX), • Utilize automation and monitoring tools to improve network efficiency, visibility, and scalability, • Collaborate with project managers, solution architects, and customer stakeholders to ensure successful delivery, • Stay current on emerging technologies and represent the company in vendor and industry engagementsQualifications, • 10+ years of enterprise networking experience, including large-scale design and implementation, • Proven success in consulting, pre-sales engineering, and customer-facing technical leadership, • Deep expertise in routing and switching (BGP, OSPF, MPLS), SD-WAN, WAN optimization, NAC, wireless, and segmentation, • Hands-on experience with Fortinet and/or Arista technologies strongly preferred, • Experience with network automation and infrastructure-as-code tools (Ansible, Python, Terraform preferred), • Advanced certifications such as CCIE, Fortinet FCP/NSE, Arista ACE, JNCIE, or CISSP are a plus, • Excellent communication, documentation, and organizational skills, • U.S. Citizenship or permanent residency required, • Ability to travel approximately 25% Salary, • $185,000- $225,000Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job DescriptionSalary: $60-70K cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Job Summary:The Sales Administration Associate to an IT / AV solution provider, will primarily support the AV sales team with administrative tasks, providing presales support to the AV sales team with the primary objective of offloading sales administrative tasks to the sales admin team. This role is crucial in ensuring the sales team can focus on their core responsibilities by handling various administrative duties efficiently. This role is primarily supporting but not limited to the AV sales team. Responsibilities and Duties: • Conscientious approach to job responsibilities and detail oriented., • Able to organize and prioritize workloads, responsive, accurate, consistent ability to develop and maintain customer and partner relationships., • Provide accurate and timely quotes for the sales team., • Handle vendor deal registrations and obtain the best possible pricing., • Respond to RFQs (Request for Quotations) and conduct competitive cost analysis., • Vendor management includes maintaining positive vendor relationships., • Sales Reporting., • Receive customer orders and ensure proper ordering and closing out processes., • Facilitating delivery and installation of equipment by coordinating efforts of sales, shipping, and service., • With the assistance of the Sales Operations Manager, resolve customer crisis, problems, complaints, and issue RMA's, ensuring a high degree of customer satisfaction., • Providing a point of contact for clients during the absence of Account Management Team to increase their time resources and ensure prompt response to customer needs., • Detail oriented, organized, conscientious, and a team player., • Good culture fit with our dynamic and collaborative environment., • At least a 2-year college degree required. Company Overview:By aggressively investing in our team members' careers, we offer far more than a jobwe cultivate retention, long-term stability, and customer satisfaction. We take pride in ensuring cb20 is not just a great place to work, but the best place to work.

Job Description Are you a charismatic, hands-on leader with a passion for hospitality and a track record of turning around underperforming hotels? On behalf of our client, we are seeking a dynamic General Manager to lead the transformation of a confidential Hilton-branded select-service property and elevate guest experiences. Compensation plan: salary of $110-$120k/year plus Bonus and Benefits About the Opportunity: This is a unique chance to take the reins of a property poised for growth. We’re looking for a strategic operator who thrives in fast-paced environments and knows how to inspire teams, drive performance, and deliver exceptional guest service. Key Qualifications: • Hilton Select-Service GM Experience: Proven success managing Hilton select-service brands (e.g., Hampton, Hilton Garden Inn, Tru, Home2 Suites)., • Guest Service Excellence: Strong background in creating memorable guest experiences and building a service-driven culture., • Turnaround Expertise: Demonstrated ability to assess operations, implement change, and improve financial and service performance., • Competitive compensation and performance incentives, • Supportive ownership committed to long-term success If you’re a proven hospitality leader ready to take on a rewarding challenge, we’d love to hear from you. Submit your resume outlining your turnaround experience and leadership style. All inquiries will be handled with strict confidentiality.

Job DescriptionBenefits: • Salary Plus Commission, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Provide information about insurance products and services., • Assist clients with policy applications and renewals., • Handle client inquiries and provide timely responses., • Maintain accurate records of client interactions.QUALIFICATIONS:, • Strong communication and interpersonal skills., • Detail-oriented and able to multitask., • Experience in customer service or sales preferred.

Job DescriptionBenefits: • Salary Plus Commission, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Saratoga Springs, NY and help customers with their insurance and financial services needs, including: • Auto insurance, • Home insurance, • Life insurance, • Retirement planning ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Dione Ramsdill - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage client accounts and update information in the database., • Assist clients with policy changes and inquiries., • Process insurance claims and follow up with clients on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job DescriptionDo you enjoy meeting new people, driving sales, and witnessing the fruits of your labor? We're looking for a dedicated director of sales to assist the hotel in reaching its sales targets. You'll be in charge of developing our sales strategy and goals, training and assessing our sales force, collaborating with sales managers, and ensuring that we create new and recurring business from various hotel sectors. Our ideal candidate is a leader, innovator, hard worker, and brings 5+ years of sales experience to the role. Apply now if this sounds like you!Compensation: $150,000 at plan Responsibilities: • Coordination with the management team and department heads in designing and implementing sales strategies to achieve high occupancy and profitability, • Boost revenue and increase new guest visits through strategic outbound sales efforts that may include phone solicitation to local professionals, corporations, and members of your personal network, • Design a strategy to meet hotel financial goals, create marketing deliverables, and develop an annual sales forecast by analyzing market data, • Create methods to help the sales team reach and surpass monthly room booking targets that are in line with the hotel's overall revenue management goals, • Lead and motivate the sales team, fostering a collaborative and high-performance culture., • Build rapport and trust with all agents and staff members. Hiring and Training: • Recruit, hire, and onboard new agents at the hub., • Develop and implement training programs to enhance agent skills and knowledge. Coaching and Accountability: • Provide ongoing coaching and support to agents, holding them accountable for their performance., • Conduct regular performance evaluations and provide constructive feedback. Sales Performance: • Maintain a significant personal sales business as a top producer on The Scott Varley Team., • Set and monitor sales targets for the team, ensuring they are met or exceeded. Client Consultation: • Consult with clients to ensure exceptional service throughout the real estate transaction process., • Conduct high-level fiduciary needs analyses for buyers and sellers. Lead Generation: • Actively prospect for leads and generate business for both the team and individual agents., • Develop and implement lead generation strategies to maximize opportunities. Market Knowledge: • Develop expert knowledge of mortgage financing, local neighborhoods, schools, and homeownership issues., • Stay updated on industry trends and changes to inform sales strategies. Learning and Development: • Commit to personal and team growth by attending and leading training courses., • Facilitate scripts and dialogue practices to improve sales techniques. Communication and Collaboration: • Maintain regular communication with team owners, agents, and clients to foster strong relationships., • Collaborate with other departments to align business strategies and objectives. Reporting: • Prepare and present sales performance reports to executive leadership., • Identify opportunities for improvement based on data analysis and market trends.Qualifications:, • Must be able to use basic computer software including Microsoft Office, • We prefer someone with prior hospitality experience but is not required, • Proven track record of sales success in lead-generation and closing skills, • Exemplary communication skills, leadership skills, and analytical skills, • This position requires a high school diploma or equivalent (GED) and a bachelor’s degree in a relevant field, • Prior experience of 5+ years as a real estate sales professional is required, • Excellent sales and negotiation skills with a track record of high performance, • Proven track record of sales success in lead generation and closing skills, • Exemplary communication skills, organizational skills, accountability-based leadership skills, and analytical skills About Company The mission of the Scott Varley Real Estate Team is to provide exceptional customer service, lead the real estate market, and build a world-class team of agents. We aim to be the real estate team of choice for residential and commercial buyers and sellers. We value kindness, integrity, accountability, productivity, and grit. With more than 30 years of experience and more than 5,000 properties sold, The Scott Varley Team serves the real estate needs of buyers, sellers, and investors in New York State’s Capital Region with dedication and pride. We serve all counties in the Capital District. The Scott Varley Team’s affiliation with Keller Williams also connects us and clients to a national and international market. We’re your neighbors across all geographical and virtual boundaries, plus we have the credentials and expertise to guarantee the best service in the industry.

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration.Our company promotes a positive culture while ensuring the safety and reliability of our nation's naval nuclear reactors, and t

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Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.Virgin Islands containing over 23 million rentable square feet.The firm manages three flagship fund