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Job Description Position Name Program Manager, Client Services Position Description The Program Manager, Client Services (PMCS) is responsible for ensuring high-quality, trauma-informed case management services across Restore NYC. The PMCS oversees program workflows, documentation quality, and grant compliance oversight, while offering consultation and training to Counselor Advocates, and maintains a small caseload of 6-8 clients. About Restore NYC Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on our website. Our Values We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach Diversity & Inclusion: The Foundation to Making Freedom Real Restore's mission is to make freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. To do that, we desire a staff team that's more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who are survivors of trafficking, gender-based violence, intimate-partner violence, and/or sexual assault. About the Position Reporting to the Director of Client Services, the Program Manager, Client Services plays a key role in ensuring the quality, consistency, and trauma-informed delivery of Restore’s case management services. This position supports program operations, documentation quality, grant compliance oversight (in partnership with the Grants & Finance Manager), and training/consultation for Counselor Advocates. The Program Manager carries a small caseload of 6–8 clients—either clinical counseling or case management—allowing the role to remain grounded in direct service needs while primarily functioning as a program manager. This is a full-time position requiring at least 35 hours per week. Typical hours are Monday–Friday, 9am–5pm (including a lunch hour), with some flexibility to accommodate organizational needs, client scheduling, or external partnership engagements. Specific Responsibilities Program Management & Operational Oversight (30%) • Maintain and update case management workflows, SOPs, templates, and service manuals, implementing revisions and content direction provided by the Director of Client Services., • Monitor day-to-day case management operations to ensure workflow consistency, timeliness, trauma-informed service delivery, and adherence to Restore’s program principles., • Identify inefficiencies in case management processes and propose operational improvements to the Director of Client Services., • Participate in the Client Services Management Team (CSMT) and contribute to operational planning from a systems and workflow perspective., • Collaborate with Housing, Economic Empowerment, Impact & Evaluation, Institutional Giving, and Finance teams to support accurate program information sharing and ensure case management practices align with program expectations.Grant Compliance Oversight & Quality Assurance (25%), • Conduct regular documentation audits for accuracy, completeness, and alignment with funder requirements., • Monitor enrollments, service logs, ISPs, and case notes in Apricot/Steadfast for consistency with program and grant expectations., • Identify discrepancies or documentation issues and ensure timely follow-up and corrective action under the direction of the Director of Client Services., • Support the Director of Client Services in preparing materials for site visits, monitoring, and audits.Training, Consultation & Staff Support (15%), • Deliver training to Counselor Advocates on documentation standards, case management workflows, safety planning procedures, and operational best practices., • Support training needs identified by the Director of Client Services and reinforce trauma-informed practices within the case management team., • Provide case consultations and advisory support to staff on complex case dynamics as appropriate to role expertise., • Maintain a caseload of 6–8 clients (clinical counseling or case management)., • Conduct intakes, needs assessments, ISPs, safety plans, and provide trauma-informed interventions., • Document all client encounters within 24 hours and ensure alignment with impact measurement processes., • Provide short-term case coverage during staff transitions, leaves, or urgent client needs.Partnership Engagement & Cross-Departmental Collaboration (10%), • Represent Restore NYC in external meetings and interagency case conferences as delegated by the Director of Client Services, particularly in areas related to case coordination and resource navigation., • Maintain and cultivate partnerships with community providers, shelters, legal partners, and healthcare organizations to support client access to resources., • Affirm the Nicene Creed and attend a Christian church, • Master's degree from accredited college or university in social work, currently an LMSW or is eligible to be licensed upon hiring, • Experience in delivering trauma-informed clinical case management and program management, including quality assurance and grant compliance, • Success in roles requiring execution of multiple tasks while responding to multiple priorities and ability to prioritize client’s needs, • Can remain focused in the face of pressure, consistently delivers against timelines, energized by tasks/time limitation, • Experience working with individuals impacted by trauma and working with immigrants and/or at-risk populations, • Training in trauma-informed care, survivor-centered practices and culture-humility, • Excellent relational skills and engagement with survivors, • Advanced in technologies, organizational skills and attention to detail, • Humble, hungry, and smart in leadership roles and responsibilities, • Strongly believe and support DEI in organizational cultures and direct services, • Keen self and social awareness, well-developed self and relationship management skills, • Seminar Training in Field Instruction (SIFI) certified The salary range is $75,000 - $80,000. Restore provides a comprehensive benefits package including 401(k) matching, HSA/FSA, 15 vacation days, 4 spiritual retreat days, unlimited sick days, parental leave, flex-time policy, and major medical, vision, dental insurance, and life and disability insurance, as well as commuter benefits. Job Location This job is based in New York City and is hybrid. Equal Opportunity Employer Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Only candidates selected for interviews will be contacted. Powered by JazzHR UMyuN9uZQP

Job DescriptionWe are hiring a field-based Provider Partnerships Senior Manager who thrives on building relationships in medical settings, driving growth, and helping practices connect their patients to timely psychiatric care. This role blends new business prospecting with account ownership and field engagement. You will build relationships with medical practices and health systems in your territory, educate providers and supporting staff on Talkiatry’s services, support referral success, and grow adoption over time. This is a quota-carrying, field-forward role (approximately 75% territory travel) designed for someone who loves meeting providers in person, growing partnerships, and owning market success. You're the ideal candidate if you’re ambitious and thrive in dynamic environments. You seek opportunities to take ownership, move fast, and see the direct impact of your work. You’re driven by purpose, motivated by helping providers connect patients to the care they need, and you bring a builder’s mindset to every relationship, opportunity, and challenge. You’re a collaborative, people person who draws energy from being in the field and building relationships. Sitting behind a desk and living in spreadsheets drains you; building trust with clinicians and staff motivates you. You’re equally at home nurturing relationships and driving results. You’re competitive in the best way, motivated by growth, inspired by goals, and proud to be accountable for outcomes. About Talkiatry:Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment. 60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. You will: • Build and strengthen relationships with physicians, practice administrators, clinical leaders, and referral teams, • Prospect and convert new medical practices into ongoing referral partners, • Manage and grow a book of existing accounts, increasing referral volume and provider satisfaction, • Execute strategic territory plans to hit and exceed referral growth and provider retention targets, • Lead in-office visits, practice presentations, lunch-and-learns, and community outreach, • Establish workflows, troubleshoot barriers, and ensure smooth referral processes, • Maintain accurate and timely account activity in CRM (HubSpot), • Represent Talkiatry at industry events, community partnerships, and relevant health system functionsYou are:, • Ambitious, self-driven, and motivated by results, • Emotionally intelligent, collaborative and able to connect authentically with diverse stakeholders, • A natural relationship-builder who thrives in the field and enjoys face-to-face engagement, • Competitive and goal-oriented, with a proven track record of hitting or exceeding growth targets, • Consultative in your approach—you educate, influence, and earn trust, • Organized, resourceful, and accountable to performance metrics, • Passionate about improving access to mental health care and helping providers better serve their patientsYou have:, • 3-6 years in healthcare or healthcare adjacent field sales, physician liaison, clinical outreach, or business development, • Proven ability to meet or exceed referral or sales growth targets, • Experience influencing clinicians, administrators, or healthcare stakeholders strongly preferred, • Comfort working in a fast-growth environment with autonomy and responsibility, • CRM proficiency (HubSpot or Salesforce preferred), • Bachelor's degree in Business, Communications, Healthcare Administration, Psychology, or a related field, • Ability to travel within assigned territory approximately 75% of the timeWhat We Offer, • Competitive compensation with uncapped bonus potential, • Field autonomy with strong cross-functional support (clinical, operations, marketing), • A mission-driven culture focused on expanding access to mental health care, • A team-first environment rooted in collaboration, knowledge sharing, and shared success, • Career growth and development, including coaching and a clear advancement path as we scale, • Regular team learning sessions, playbook sharing, and field enablement

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW Under supervision of the Program Director, the Case Manager is responsible for providing case management, housing support to participants and monthly reporting requirements that will ensure compliance with the parameters of the program. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. KEY ESSENTIAL FUNCTIONS • Provide targeted case management services to children, youth and adult consumers living with mental health illnesses and substance abuse disorders and their families/support systems through ensuring access to care, engagement in care coordination of care to obtain the full range of needed services., • Gather enrollment consents, PSYCKES/RHIO consents, and complete screening, baseline-risk assessments, reassessments, plan of care, plan of care updates and notes in accordance with departmental policies., • Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the department to potential patients, community members and staff., • Participate in quality improvement activities, projects and reviews in collaboration clinical team members., • Complete daily, weekly, monthly, or other periodic requests for narrative or quantitative data reports for program review., • Prioritize the homeless population through identification of new sources of potential patients, onsite meetings with patients at their shelter and conduct outreach and engagement presentations., • Meet regularly with supervisor and attend staff meetings and case conferences. Be prepared to discuss case management and operational issues impacting performance and program operations., • Complete and submit daily activity log in accordance with departmental policies., • Ensure patient is attending scheduled medical and social service visits through building relationships with patients and providers. Coordinate and schedule appointments with Social Worker and Medical/Mental Health providers. Routine calls should be made to internal and external providers before and after visits to follow up and provide necessary support to the patients., • Maintain four contacts with each client or at a greater frequency as indicated by the risk stratification and plan of care., • Access and respond per agency guidelines to client complaints of grievances, • Conduct outreach and engagement in accordance with policies via phone, electronic methods, and letter and or field work to client/collateral/provider to engage clients or strengthen connectivity., • Help maintain health and wellness and prevent secondary disease complications through provision of health information, support plan of care, and coaching., • Promote and expand linkage development in all areas related to patient care including social determinants (e.g. housing, employment) and monitor the effectiveness of linkages with other service providers via phone, face to face meetings of formal case conferences., • Communicate effectively with Supervisor in identifying strengths, weakness and opportunities of program operations., • Ensure community-follow up to engage the client in care; promote compliance with medical appointments and encourages client self-sufficiency and empowerment., • High School Diploma or GED required., • Associate Degree and Bachelor’s degree preferred., • Minimum of six (6) years of experience in case management., • Must obtain Mandated reporter (2 hours) training/certificate required., • Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate within three (3) months of hire date., • Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate, • Must be trained in Trauma Informed Care and in Military and Veteran’s culture, • Must be team oriented and possess a positive attitude with a willingness to be flexible and helpful., • Must be able to multi-task with strong organizational skills., • Excellent interpersonal skills and able to communicate both verbally and in written form., • Commitment to cultural diversity and sensitivity. Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.