Clinical operations manager jobs in New York, NYCreate job alerts

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner Be responsible for obtaining and filing patients' charts, and assisting our patients as needed Maintain the daily operations of the office by following standard operating procedures and guidelines Contribute to team effort by smoothly transitioning into daily roles as needed Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant) Navigate through NextGen to access and provide patient information Maintain compliance by contacting patients to confirm appointments Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments Responsible for the opening and closing procedures of the office as needed Assist in comforting the patients and maintaining the reception area Other administrative tasks as needed Knowledge and Experience 1+ years of relevant medical administrative experience, preferred Experience with medical insurance/verification is a plus Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred Experience with EMR, preferred Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities Bilingual (English/Spanish) Required Excellent verbal and written communication Ensuring a great patient experience by delivering outstanding customer service Exceptional organizational and time-managements skills - the ability to multi-task is a must Adaptability and flexibility while working in a fast-paced environment Problem-solving ability and aptitude Outcome-focused, with an ability to work under pressure A solution-oriented mindset A strong sense of urgency and focus in accomplishing tasks Schedule: Monday, Wednesday, Thursday & Friday: 8:00am - 4:30pm & Tuesday: 11:00am - 7:30pm Pay: $17

About us: NYC IVF is a growing boutique fertility clinic in the heart of Manhattan. Our mission is to provide individualized, personal care to all our patients. Our luxurious 5th ave location welcomes patients and our in house lab and operating room ensures they never have to leave the comfort of our clinic for treatment. Our testimonials and success rates speak for themselves but we need someone who can effectively promote our value proposition. To Apply: Please submit a resume along with a portfolio (any size, any content type) Responsibilities: We are looking for someone to independently manage all aspects of our marketing in house. Successful candidates are those who are strong in both creative and analytics. Digital Coordinate with our Google Ads/Analytics team to manage and optimize paid ads and keywords Continually optimize SEO and website Create and post new social media content through IG, FB, and Twitter Create newsletters and blog post for our website based on social media research (as above) and scientific research - specifically, breaking down complex procedures into digestible posts Creative Plan campaigns for content on various social media Film videos and take photographs for our online platforms Plan and execute new ideas to engage target demographic, such as in person events Strategy & Analytics Effectively communicate and report analytics and progress to stakeholders Follow and search for trends in IVF (conversations online, frequent questions) to generate original content and campaigns Diagnose current media strategy and develop new strategies to create a clear path forward for increasing patient acquisition Eligibility: Video and photo editing experience Experience in leading digital marketing and analytics Experience in graphic design is a major plus, but we also have templates Motivation to grow our online presence, find ways to translate that to patient volume, and help more people realize their goal of becoming parents Eagerness to learn and write about our field An excellent candidate will have/develop a strong knowledge of our field of work and our clinic Ability to work independently Location: Must be able to come into our Midtown office 2-3 times per week for generating content Otherwise timing is flexible! Compensation and benefits: Salary range $50k depending on skills. Incentive plan based on patient volume generation with a goal of approximately $30k ($80k in total compensation with potential upside depending on performance) Complementary services at our clinic* Tuition assistance* Opportunities for career advancement with our company *Additional eligibility applies

Company Description NYC IVF is a fertility clinic located in Midtown NYC. We offer the newest technologies in fertility and a holistic service menu to accommodate all types of patients. Our team of experienced professionals is dedicated to providing personalized care and support to help our patients achieve their dreams of parenthood. Role Description This is a full-time on-site role. The Practice Manager will be responsible for overseeing the day-to-day operations of the clinic, managing staff, ensuring compliance with regulatory requirements, and maintaining a high level of patient satisfaction. Our team is about 10 employees total, all of which would be your direct reports. You will be working directly under the CEO and doctor of the clinic. Responsibilities Recruit and onboard new hires Manage various projects spanning from expansion of the clinic to event planning Oversee a team of 10 employees day-to-day with the goal of optimizing productivity Maintain inventory/communicate with vendors Work with our finance personnel to ensure all insurance billing is in order Accounts payable/receivable functions Create and maintain Excel sheets for various financial needs Communicate with third parties (outside labs, engineers, etc) to maintain optimal functions Explain patients forms and financial responsibilities Manage intra-departmental issues as they arise Qualifications Experience in healthcare management, preferably in a fertility clinic or related field Strong leadership, management, and communication skills Knowledge of regulatory requirements & compliance, and insurance billing Ability to work in a fast-paced environment and manage multiple priorities Bachelor's degree in healthcare administration, business administration, or related field Authorized to work in the US An ideal candidate is a fast learner, highly organized, able to execute operations with little guidance, and very agile /comfortable using Microsoft office/basic computer applications Compensation and Benefits Salary range $80-90k depending on experience ***Max salary only considered for candidates with experience in IVF. Salary is non negotiable. Please do not apply if this does not meet your needs.*** Bonus pay Paid time off Health insurance Additional incentive awards apply Complementary services at our clinic* Tuition assistance* Profit sharing* Opportunities for career advancement with our company *Additional eligibility applies