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Job Description IT Engineer II Location: Atlanta, GA / Remote Company: UniVirtual Solutions, Inc. About Us UniVirtual Solutions, Inc. is a Managed Service Provider (MSP) dedicated to delivering reliable, scalable, and proactive IT solutions for businesses. Our mission is to simplify technology for our clients so they can focus on what they do best. We’re growing quickly and looking for talented engineers who are passionate about solving complex IT challenges in dynamic environments. Https://uvs-it.com Position Summary The IT Engineer II is a mid-level technical role responsible for providing advanced support, implementing IT projects, and maintaining client systems across cloud, on-premises, and hybrid environments. This role requires a strong technical foundation, the ability to troubleshoot complex issues, and excellent communication skills to work with both technical and non-technical stakeholders. Key Responsibilities • Provide Tier II/III technical support for end-user, server, and network issues across client environments., • Install, configure, and maintain Windows Server, Active Directory, Microsoft 365, and virtualization platforms (VMware/Hyper-V)., • Support and maintain networking technologies (firewalls, switches, VPNs, Wi-Fi)., • Manage cloud environments (Microsoft 365, Azure, Intune, SharePoint, Exchange Online)., • Deploy, patch, and troubleshoot endpoint security and backup solutions., • Assist with IT infrastructure projects such as server migrations, cloud adoption, and system upgrades., • Monitor and respond to alerts, escalations, and tickets in a timely manner. Education & Experience • 3–5 years of experience in IT support, system administration, or MSP environment., • Strong background in Microsoft technologies (Windows Server, Active Directory, Microsoft 365)., • Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls, VPN)., • Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS a plus)., • CompTIA Network+, Security+, Server+, • Microsoft Certified (MCSA/MCSE, Azure Fundamentals/Administrator), • Strong troubleshooting and problem-solving ability., • Excellent written and verbal communication skills., • Ability to manage multiple priorities in a fast-paced MSP environment., • Competitive salary., • Opportunity to be promoted to grow your career and earnings., • Extensive training, support, and tools to be successful in your position., • Health insurance and benefits (100% Paid for Employee), • 401k, • Vacation and sick leave, • Computer with needed accessoriesCompany DescriptionUniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire.UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire.

Job DescriptionSaviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit . We’re always looking for talented professionals. Please note: This is not an immediate opening. This listing is to gather a pool of candidates for future openings. By applying, you are being considered for future roles as they become available. If we find a match for our future hiring needs, we will reach out to you directly. We will keep your information on file and contact you should an opportunity arise. As operations senior engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation for Saviynt's Federal practice to defense and civilian customers. Requirements: • Resolve technical issues through debugging, research, and investigation, • Provide support for the system within agreed service levels, • Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area, • Provide technical oversight on P1/SEV1 incidents, • Provide ongoing communication of ticket status per SLA, • Attend customer-facing status calls daily/weekly, when appropriate, • Train, mentor, and host workshops for engineers on emerging technology, processes, or level up new hires, • Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation, • Help with operations after go-live, ensuring SLAs are adhered to and met, • Work closely with business, Engineering, Infrastructure/DevOps, and Security teams on activities related to supporting the IAM service offerings, • Follow approved life cycle methodologies, • Create knowledge documentation for testing, troubleshooting, mitigation, and resolutionQualifications:, • U.S. Citizenship: Applicants must be United States citizens., • Bachelors or equivalent experience in Engineering or CIS/Cyber Security/IT field, • 4-5 years of customer-facing Technical Support (in FedRAMP environment preferred) OR 3-4 years of industry experience in the administration of Identity Management and Governance products in design, development, customization, configuration, and deployment, • 1-2 years as a technical lead and mentor or trainer, • Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc, • Experience with log analysis using tools such as Observe, Splunk, Loggly, etc, • Understanding of SLAs and the importance of meeting SLAs, • Ability to provide 24/7 on-call support as an SME (on a rotational basis), • Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline, • Ability to excel in a team-oriented, project-based work environment, • Strong critical thinking skills, and the ability to think on your feet, adapt and overcome, • Strong interpersonal and business communication skills, • Must be able to thrive in a fast-paced, high-energy environment, • Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage, • Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents, • Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman, • Experience with cloud platforms (AWS, Azure) and use of Elasticsearch, • Experience in Unix Shell/Perl scripting, • Knowledge of Microservices (Kubernetes or Spring Cloud), • Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc) or similarThe candidate must:, • Meet US persons on US soil requirements, • Undergo full background investigation/screening