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Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera. Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds. As our Senior Engineering Manager, 3D Modeling, you’ll lead the team responsible for Hover’s modeling pipeline—the backbone of our products. This is one of the most impactful teams at Hover, powering everything that needs a 3D digital twin of a building to power it. You’ll guide a world-class team tackling challenges at the intersection of machine learning, computer vision, and 3D modeling. The Modeling Pipeline team builds the tools that transform customer captured data into highly accurate and detailed 3D models of buildings. We are also responsible for developing the pipeline and systems that process 3D data through automated and manual stages, as well as exporting data to customer facing formats. • Taking inputs from many different directions and synthesizing them into a technical strategy that delivers impact in thoughtful steps along the way to long term value., • Defining the technical roadmap and business strategy for Hover’s Modeling team, with responsibility for both quarterly and long-term planning., • Leading, mentoring, and coaching engineers to maximize their potential, supporting promotions and growth opportunities., • Partnering cross-functionally with Exteriors/Interiors product owners, Ops, Process Engineering, and CV/ML teams to translate product requirements into actionable roadmaps., • Architecting and modernizing Hover’s Ruby on Rails–based pipeline to improve reliability, efficiency, and scalability., • Driving continuous improvement in pipeline error rates and system health while balancing innovation with operational stability., • Delivering highly accurate, efficient 3D models through both automated and human-in-the-loop workflows., • 2+ years leading engineering teams, with a demonstrated ability to guide deeply technical teams and collaborate with multiple stakeholders to drive business-wide impact., • 5+ years as a hands-on engineer, with a strong track record of designing and delivering technical systems at scale., • Proficiency in JavaScript/TypeScript, with a willingness to learn new languages and frameworks., • Experience in at least one of the following: Creating systems and tools for 3D modeling/reconstruction, developing software related to the CAD Architecture space, solid background in 3D math and geometry., • Strong foundation in mathematics (linear algebra, geometry, etc.) and a passion for applying it to real-world challenges through code., • Backend experience in Ruby, Node.js, or similar technologies., • Experience with 3D modeling software such as Houdini, Sketchup, Rhino, 3DS Max or similar software. Bonus: developing plugins or processes for these types of tools., • Experience with procedural modeling, procedural geometry, geometry parameterization or geometry processing, especially in defining process for geometry generation, • Compensation - Competitive salary and meaningful equity in a fast-growing company, • Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents, • Paid Time Off - Unlimited and flexible vacation policy, • Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave, • Mandatory Self-Care Days - A day set aside each month to allow employees to recharge, • Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance The US base salary range for this full-time position is $218,000-$269,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The following tag has been removed to comply with formatting: #LI-JN1 #LI-Hybrid #J-18808-Ljbffr

42467BR Requisition ID: 42467BR Business Unit: IND Job Description: We are seeking a highly skilled Electrical Engineering Leader to provide expert technical guidance and oversight of the electrical engineering group. This role involves managing an industrial engineering team to deliver a variety of industrial design projects for the chemical, power, utilities, and manufacturing industries. The ideal candidate will have experience with designing and retrofitting industrial power distribution systems and substations. Additionally, the candidate should possess strong leadership skills and the ability to drive innovation in electrical engineering practices. Preferred locations: Wadsworth, OH; Columbus, OH; Pittsburgh, PA; Philadelphia, PA; as well as CDM Smith offices located in New Jersey, New York, Virginia, and Georgia. • Team Management: Manage and supervise an industrial engineering team, providing technical guidance, training, and mentorship to junior staff., • Technical Oversight: Independently oversee and provide expert guidance on complex electrical system designs to meet client project requirements., • Compliance Review: Review draft designs for compliance with federal, state, and local regulations, and sign off on completed designs., • Policy Adherence: Ensure all designs follow firm policies, quality, and practices., • Site Reviews: Perform site reviews and studies to ensure designs align with location specifications, updating design requirements as necessary., • Knowledge Contribution: Develop white papers and technical design documentation for new or special case designs, and submit technical papers for publication in journals., • Proposal Collaboration: Work with sales staff to create proposals in response to RFPs, ensuring adherence to regulations and best practices., • Client Engagement: Meet with current and potential clients to review their design needs and provide technical guidance., • Industry Visibility: Attend conferences and symposia to enhance the visibility of the firm's products and services., • Primary Contact: Act as the main point of contact for external clients and industry contacts, collaborating with clients and government officials to clarify technical questions., • Project Updates: Provide updates to project management as necessary., • Mentorship: Mentor junior staff to develop their skills and prepare them for future growth within the firm., • Bachelor's degree in Electrical or Electronic Engineering, or Electrical Technology or related discipline., • Professional engineering (PE) license., • 15 years of related experience., • Domestic and/or international travel may be required., • The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands., • Equivalent additional directly related experience will be considered in lieu of a degree., • Ability to supervise the work of others., • Proven experience leading a team of industrial electrical engineers, • Understanding of FEL, FEED delivery process, • Experience with progressive design build and design build delivery methods., • Strong communication and organizational skills, • Ability to obtain licensing in multiple states, • Ability to provide detailed engineering estimate Check out this video and find out why our team loves to work here! () CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. United States - Nationwide All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. 10% Fulltime-Regular No - We will not support sponsorship, i.e. H-1B or TN Visas for this position • Excellent verbal and written communications skills., • Expert Knowledge of engineer principles of design. Expert Knowledge of Microsoft business software (excel, word, etc.)., • Expert knowledge of federal, state and local regulations., • Expert knowledge of engineering design tools including power system studies Minimum: $133,016 Maximum: $246,043 All bonuses at CDM Smith are discretionary and may or may not apply to this position. Hybrid Work Options may be considered for successful candidate. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr

Job DescriptionAtomic Machines is ushering in a new era of micromanufacturing with its Matter Compiler™ technology platform. This platform enables new classes of micromachines to be designed and built by providing manufacturing processes and a materials library that are inaccessible to semiconductor manufacturing methods. It unlocks MEMS manufacturing not only for device classes that could never be produced by semiconductor methods, but also for entirely new categories. Furthermore, this digital platform is fully programmable in the way 3D printing is digital—but whereas 3D printing produces parts of a single material using a single process, the Matter Compiler™ technology platform is a multi-process, multi-material system: bits and raw materials go in, and complete, functional micromachines come out. The Atomic Machines team has also created an exciting first device—made possible only through the Matter Compiler™ technology platform—that we will be unveiling to the world soon.Our offices are in Emeryville and Santa Clara, California.About The Role: We are looking for a deeply technical Technical Program Manager (TPM) to lead programs around the development and scaling of our Matter Compiler — our fully autonomous and modular manufacturing system. This is not a traditional coordination role — it requires someone who has a strong track record of success as an individual contributor (IC) in technical domains, who has chosen to move into program leadership to step into a role where they can influence strategy, align teams across departments, and own outcomes that shape the success of the business. At Atomic Machines, the way we work is unlike anywhere else. We own the full stack—from manufacturing platform to device design—which gives us the unprecedented ability to learn and iterate completely independently of any other company—placing full control of our pace of innovation in our own hands. We create processes and strategies to strengthen this advantage and move faster than traditional hardware companies. Within this context, TPMs are program owners and leaders. We are accountable for outcomes, not just timelines. Central to the role is implementing and evolving processes that help the organization learn and adapt at breakneck speed. This is not standard program management—this is pioneering work at the intersection of hardware and agile, demanding creativity, rigor, and leadership at the highest level. From a first‑principles perspective, you will design feedback loops, iteration cycles, and cross‑functional collaboration structures that push the boundaries of what's possible, accelerating both technical learning and organizational progress. What You'll Do: • Institutionalize learnings and scale processes across the organization, amplifying Atomic Machines' unique ability to iterate independently and accelerate innovation, resulting in faster development cycles and more resilient execution., • Drive the creation and ownership of program roadmaps for the Matter Compiler, setting measurable goals, defining milestones, and establishing accountability frameworks that directly connect to business outcomes and customer impact., • Facilitate and lead cross-functional planning sessions, ensuring engineering, operations, and leadership are aligned on deliverables, sequencing, and resource allocations—leading to predictable delivery and reduced cycle times., • Build and maintain detailed program execution plans that bridge strategy with daily tasks, keeping teams clear on priorities, dependencies, and timelines so progress can be measured, adjusted, and continuously improved., • Design, pilot, and refine processes for collaboration in the Hybrid Fab environment, enabling rapid design-test-learn cycles across disciplines that accelerate technical learning and product readiness., • Implement and actively manage risk registers, systematically tracking technical, organizational, and human risks, and updating mitigation strategies as programs evolve—reducing surprises and improving delivery confidence., • Develop and maintain dashboards, program reviews, and reporting mechanisms that provide real-time visibility into program health for both executives and team members, enabling data-driven decision-making., • Frame and communicate complex technical trade-offs as structured decision points, ensuring stakeholders understand options, implications, and risks so the organization consistently makes informed, high-quality decisions., • Author and refine repeatable processes for recurring program challenges such as integration testing, scaling pilot runs into production, and synchronizing cross-team efforts, ensuring repeatability and faster ramp-up for future initiatives.What You'll Need:, • 5+ years of experience as a Technical Program Manager, Engineering Manager, or equivalent leadership role in a multi‑disciplinary environment, including leading complex integrated products with electronic/software control from conception to commercial release., • Additional 5+ years as a hands-on engineer, designing and building complex systems – ideally highly automated precision systems. Your technical depth allows you to have productive highly technical discussions with the engineering team, e.g. driving alignment by assessing various approaches with their associated risks/benefits., • A passion for unleashing transformative manufacturing capabilities that open the door to products and innovations previously out of reach, and for shaping how those capabilities are brought to market., • A first‑principles mindset for evaluating technology investments and strategic decisions—such as buy vs. build or when to specialize vs. generalize—that ensures choices strengthen our long‑term competitive advantage., • Significant technical background with substantive hands-on experience as an engineer designing and building complex systems—ideally highly automated precision systems. This technical depth enables productive, detailed discussions with engineers and the ability to align teams by weighing approaches and risks/benefits., • Proven ability to structure programs, manage complex dependencies, track risk, and enable predictability in execution., • Experience managing programs that included:, • Relentlessness in driving through ambiguity to achieve clarity on scope, ownership, and delivery plans., • Ability and inclination to dive into technical details while staying accountable for program outcomes., • Deep experience with and conviction around agile methodologies—especially as applied to hardware—and a track record of implementing new processes in startup or fast‑moving environments., • Experience releasing products to manufacturing following defined, scalable processes., • Strong leadership presence and excellent communication skills—articulate, concise, and able to earn the trust of both technical and executive stakeholders., • High EQ and sound judgment for human dynamics in technical organizations; able to align people as effectively as systems.

Job Description Who we are: Build your career with Boldt. As a member of the Boldt team, you’ll collaborate with some of the most knowledgeable professionals in the construction industry. You’ll have the chance to learn new skills and seek greater responsibilities with a team that builds real value in the world around you. You’ll succeed in a workplace culture that recognizes, respects, and values differences. Boldt’s focus on innovation, collaboration, and employee development provides an opportunity for all our employees to Build Boldly. How your role fits into Boldt: As a Project Executive for The Boldt Company you are responsible for providing oversight, leadership, and management required for the company’s projects in various locations throughout the United States. Number of responsible projects and dollar size of projects can vary greatly depending on assignment. The Project Executive serves as the primary representative of the company when interacting with the Owner, Joint Venture Partner, Employees, Trade Partners, Suppliers, and the public. The Project Executive may have an active role in the pursuit and acquisition of projects and is primarily focused on the transition from project award through the construction execution phase of the project life cycle. Project Executives are responsible for the development of Boldt team members who are working on their projects. As the Project Executive it is your responsibility for developing critical and key relationships and for promoting the company’s culture through effective relationship building with all those involved with the project. Project Executives are expected to participate in Business Development activities as well as lead/participate in community outreach activities. This position may also be hired at a Vice President level. What you get to do: BUSINESS DEVELOPMENT: • Develop and foster strong relationships with clients, trade partners, architects and engineers through networking activities and events., • Participate in pursuit and acquisition of project work on a local (or national) basis supporting the business development and marketing team, leading preconstruction, and construction strategy of the pursuit., • Work collaboratively with Boldt’s legal group on risk evaluation and contract negotiations., • Guide the planning process to develop the project approach., • Provide vision to ensure that the project pursuit, as well as the project itself, has the proper operational strategies and systems in place to achieve the desired expectations:, • Develop, maintain, and uphold the highest level of professionalism in all interactions, communications, and publications., • Maintain and enforce the highest standard of personal and business ethics., • Build and maintain key personal working relationships with the architectural and engineering teams., • Identify, mentor, and encourage additional owner, engineer, and subcontractors’ relationships to ensure that those teams remain connected at all levels., • Lead the process of selecting the internal supporting team and trade partners for the project., • Build and maintain key personal working relationships with key trade partner organizations at the executive or management level., • Champion and encourage the use and implementation of the best Integrated Lean Project Delivery practices from within and outside of the company., • Organize project diversity and inclusion in both trade partner participation as well as project staffing both office and field., • Ensure use of the Project Start-up Planner including updates and maintenance., • Appraise performance and development of team, holding them accountable to position responsibilities, and established goals., • Establish operational initiatives to improve the delivery of projects in all areas of design, schedule, quality, cost, safety, and delivery methods., • Deliver project results with an emphasis on client satisfaction, project schedules, budgets and margins, drives operating performance through process improvement and project management., • Work with the Operations Manager, Project Manager & Safety Manager to develop a strong and proactive site safety program meeting the needs of the company, owner, and the project., • Encourage, embrace, and promote advancements in safety systems and culture., • Oversee the project cost model, estimate, and budget; and influence design to optimize cost., • Ensure use of the Boldt Production System (BPS) philosophy, tools, and tracking. What we expect from you: • Four-year engineering degree, preferably in construction management. An equivalent combination of education, training and/or experience may be considered in lieu of a degree., • Advanced management or technical training preferred., • Extensive (fifteen or more years) experience in similar construction and related functions plus the willingness to learn and continuously improve processes are required., • Excellent organizational, supervisory, and decision-making/problem-solving skills are essential., • Proficiency in 0365 office suite. While performing the duties of this job, the employee is occasionally required to position objects and operate tools or controls. Employee frequently uses computer keyboard. The employee is occasionally required to position self to maneuver in confined or awkward spaces. The employee regularly is required to remain in a stationary position and move to access people or machinery or workspaces. Employee is occasionally required to ascend and/or descend a ladder or stairs to reach work areas. The employee must regularly move up to 10 pounds and occasionally move up to 25 pounds. The employee is regularly required to travel (as vehicle driver and as passenger on various modes of transportation) and frequently performs work on-site at construction work sites. Specific abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employee views computer monitor frequently. The employee is required to be able to effectively communicate while on the job site and throughout the completion of duties. The working conditions of this position requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to maintain safety and prevent exposure to harmful materials. The environment for which this position functions may be exposed to prolonged loud noises and may contain scents and fragrances. May be requested to work overtime and weekends. What we can offer you: As an employee owned organization, along with a culture built around safety and team collaboration, we offer a variety of employee benefits. In addition to the standard health, 401K, and paid time off benefits, we also offer: • An Employee Stock Ownership Plan (ESOP) to share in the company’s success along with an annual bonus based on overall company performance, • Wellness resources, including a health mentor, health assessments, maternity management, wellness challenges and life care, • Have equal access to opportunities and resources at all levels of the company, • Opportunity to grow and persevere including educational reimbursement, • Diversity, equity, and inclusion training programs, • Mentorship program, • Community engagement opportunities and Paid Volunteer time off The anticipated salary range for this position is $201,700 - $274,300 per year. This range represent what The Boldt Company reasonably expect to pay for this position, but the actual compensation offered will be dependent upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, alignment with market data and internal equity as well as other business and organizational needs. Our expectation is that the incumbent will work at our San Francisco, CA location. If the incumbent works out of a different location, the anticipated salary range is subject to change. The Boldt Company is an equal opportunity employer. If you are an individual with a disability and you need an accommodation or other assistance during the application process, please contact our Human Resources department. The Boldt Company does not accept unsolicited resumes from third party recruiters.

Job DescriptionAbout Us We are Sila, a next-generation battery materials company. Our mission is to power the world's transition to clean energy. To create this future, our team is building a better lithium-ion battery from the inside out today. We engineer and manufacture ground-breaking battery materials that significantly increase the energy density of batteries, while reducing their size and weight. The result? Smaller more powerful batteries that can unlock innovation in consumer devices and accelerate the mass adoption of electric cars to eliminate our dependence on fossil fuels. We're tackling one of the biggest challenges of our time every day, and together we're redefining what's possible. Are you ready to be a part of a team committed to changing the world? Who You Are As an Account Manager - Defense & Emerging Tech, you are the key driver in building strong customer relationships and executing account strategies across diverse and innovative market segments. You work with cell makers and OEMs focused on end applications such as drones, robotics, eVTOLs, AI devices, and other next-generation technologies. You are responsible for developing engagement strategies and account plans for both existing and prospective customers. Collaborating closely with internal and external technical and commercial stakeholders, you identify, qualify, and advance commercial opportunities that align with Sila's commercial strategy and product roadmap. You are a confident voice in meetings, offering guidance and sharing your market knowledge, and you are able to develop and maintain strong relationships at all levels, from executive leadership to working teams. Your responsibilities also include crafting contractual agreements and multi-year forecasts. Responsibilities and Duties • Develop and execute account strategies for all key accounts in the domestic markets., • Cultivate and strengthen relationships with key decision-makers at customers, both for yourself and other team members., • Develop and execute engagement strategies to achieve revenue targets., • Forecast demand across key accounts, creating multi-year projections to inform strategic planning and resource allocation.Knowledge and Skill Requirements, • Proven experience in business development, account management, and project management with OEM customers., • Minimum of 5-7 years of experience selling into consumer electronics and/or defense supply chains, especially novel products requiring physical integration., • Exceptional communication and interpersonal skills., • Strong negotiation, interpersonal, and problem-solving abilities., • Must be US citizenPhysical Demands and Working Conditions, • Operate a computer and other office equipment, such as a laptop, copier/printer, etc in a fixed location, • Expect to travel, mostly domestically, around 30% of the time The starting base pay for this role is between $136,000 and $172,000 at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila's competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future. #LI-Onsite Working at Sila We believe that building a diverse team at Sila helps us amplify our individual talents. We are an equal opportunity employer and committed to creating an inclusive environment where good ideas are free to come from anyone. We are proud to celebrate diversity and all qualified applicants are considered for employment without regard to gender, race, sexual orientation, religion, age, disability, national origin, or any other status protected by law.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Xterra Solutions, Inc. is looking for an IT Field Technician Level 2 to help with day-to-day IT operations. You’ll be providing a broad range of support services, handling questions ranging from the standard password resets to escalating outage issues to our Senior Engineers. We are looking for that unique professional who thrives on solving problems and is excited about taking on challenges, working with clients, and keeping up with new technology. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills. Straight up, this job is geared for growth. While a typical service desk job may be learning the details of one corporate environment, you'll be encountering similar technologies across different businesses, each with their own setups, configurations and policies. The learning curve is high, but the payoff is even higher as you'll see old and new technologies deployed across a broad range of business models. Your contributions have a direct impact our clients' success. Our mission is to build a talented, fun, masterful engineering team that delivers IT services with excellence, creating raving fans with every interaction. As long as you're committed and are aligned with our core values, we can take you from this role and propel you into an Admin, Engineer, or beyond! Job Responsibilities: · Provide level 2 systems & desktop support · Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients · Leverage our professional services automation (PSA) solution to manage support tickets, collaborate with internal staff, and communicate with clients · Respond to incoming support requests and provide first call resolution/ escalation · Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately · Identify critical issues, prioritize, and respond to tickets to ensure SLA’s are met · Provide proactive monitoring and maintenance on Xterra client networks · Train and stay current with technologies used in Xterra’s client environments · Deliver high levels of client satisfaction · Create high-quality technical documents quickly and accurately · Provide after-hours and weekend support on a rotational basis and as needed · Participate in projects and responsibilities may be added at the manager’s discretion Requirements Technical Requirements: · Bachelor’s degree in Information Systems Business Administration, Computer Science, a related field, or equivalent work experience is required. · 5 years of hands-on experience within a technical environment providing onsite or remote support and customer service · Incident & problem management experience and the ability to coordinate required resources to respond to complex IT issues · Strong troubleshooting skills and the ability to apply those skills to assist in troubleshooting of a wide range of information systems and applications · Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Visio) · Two years of proficiency with the following core skills: o Microsoft Active Directory. Exchange/Office 365, Scheduling & Print Services o Operating System Platforms (Windows, MacOS) o Desktop Packaging/Management · Desktop Operating System (Windows 10 & MacOS) · Working knowledge of networking concepts such as LAN, WLAN, and TCP/IP protocol Other Requirements: · Firm desire to consistently work as a vital part of the team (no hot shots here!) with a primary focus on client service · Strong problem-solving skills, ability to analyze complex problems and use a systematic approach to gain quick resolution · Strong communication (written and verbal) and presentation skills, both internally and externally to technical and business audiences · Must be able to work effectively under pressure either independently or as a member of a team · Assertive, highly motivated with a sense of urgency, providing a ‘Whatever it takes’ attitude to get the job done · Self-motivated, resourceful and ability to follow processes · Proven aptitude to organize work efficiently and succeed in new environments · Must be well-spoken, organized, detail orientated, dependable and flexible · Excellent follow-up skills · Located in and around San Francisco Bay Area · This is not a remote position and primary job functions will require onsite presence at the Xterra office or client locations · Background Check required Desirable: · Managed Service Provider experience · Experience with onboarding new clients and users · PowerShell Scripting experience · Cloud Management – Microsoft Azure and Microsoft 365 · Mobile Device Management (MDM) experience · Microsoft Exchange Cloud management experience · Prior service delivery experience using service delivery methodologies such as ITIL Service Support and Delivery. · ITIL Foundation Certifications a plus. · Work in a consulting services environment, Enterprise IT Operations, and prior start-up experience a plus. · Ability to lead, motivate, and direct a workgroup, and influence others to achieve results. · ConnectWise PSA experience · Experience with Desktop Packaging/Management · Experience with Desktop Operating Systems (Windows 10) Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, • Wellness Resources $85,000-$90,000 annually

Job DescriptionTITLE: Associate Director, IT OperationsLOCATION: Emeryville, CAPOSITION: Full timeClient X is seeking an IT Services Leader to work within a team entrusted with formulating long-term ITSM strategy & governance framework for the organization. This role is for an individual contributor & a team player who would work closely with technology & business leadership across the organization to ensure alignment of ITSM work practices with long term ITSM strategy.We are looking for a motivated, independent engineer who can learn technologies quickly, and who can translate needs across teams – including communicating with stakeholders who are not experts in software infrastructure. This position offers flexibility to design new systems and processes from the ground up – and to have a real impact on Client X’s ability to deliver synthetic organisms.Responsibilities: • Responsible for ITSM governance and execution of ITIL strategies., • Devise strategy & framework for deployment & execution of automation across ITSM process areas., • Bringing AI & ML in ITSM process areas & formulate the execution path., • Promote & Execute DevOps initiatives & methods in ITSM work practices., • Design, develop and maintain a robust and scalable CMDB., • Collaborate with various groups to identify requirements and translate business/ operational needs and high-level technical specifications via agile stories in ServiceNow/DevOps tools., • Align & standardize ITSM metrics & deploy automated Performance Analytics reports with Service Now development team.Qualifications:, • Solid grasp of ITSM and industry standard methodologies related to ITIL, DevOps., • Proven experience in deployment of ITSM automation in large organizations., • Service Now development background., • Experience using agile and iterative development practices and methodologies such as Scrum/Agile, • Minimum 4-5 years' experience in ServiceNow ITSM and CSM modules., • Drive process improvement initiatives following SAFe and DevSecOps methodologies., • Hands on Experience with reporting tools (Tableau, Power BI, etc..), • Experienced with Application support or general IT operations., • Experience working in diversified teams spread virtually across countries and time zones., • 8-12+ years overall IT experience., • 5+ years Prior experience within ITIL / IT Service Management process areas, facilitating reviews and leading remediations activities., • 3-5+ years ITIL Foundations Certification or higher (ITIL 4 preferred), • Bachelor's or Master's Degree in Computer Science, Management Information Systems or other related field.