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Job DescriptionBusiness Relationship ManagerJob Type: Temporary (12-month assignment) Pay Rate: $30-40/hour DOE Location: White Plains, NY | Hybrid (minimum 3 days on-site per week)Job OverviewMadison Approach Staffing is recruiting for a Business Relationship Manager to support our client's Information Technology & Cyber Security department. This strategic role serves as the critical liaison between business units and IT leadership, focusing on planning and prioritization of technology initiatives, technology innovation intake, business-IT alignment, and relationship building at senior management levels. The ideal candidate will translate business needs into technology solutions while advocating for business customers and driving IT strategic services. This is an immediate-start, 12-month contract opportunity.Key Responsibilities • Planning and Prioritization: Cultivate deep understanding of business customer needs, identify opportunities, and make recommendations on leveraging technology to accelerate and meet business goals; collaborate with business leaders to prioritize technology investments and provide insights to IT leadership, • Technology Innovation Intake: Assist business and IT leaders with development and support of new business capabilities through technology solutions that deliver return on investment; define initiative business objectives via business cases, analyze current work processes, identify areas for process changes, research and recommend viable technology solutions, develop project cost estimates, and document cost justification or ROI, • Business and IT Alignment: Map required business goals to planning and implementation of new technology; coordinate cross-functional business and IT teams to develop business cases, solutions, and approvals; act as single point of focus and advocate for business customers for IT strategic services, • Communications and Relationship Building: Engage in significant interaction at senior management levels; effectively communicate highly technical information to all organizational levels; develop relationships with individuals inside and outside of IT; deliver difficult messages and express disagreement with confidence and respect; address challenges to technical recommendations and work collaboratively to negotiate solutions, • Technology Leadership: Maintain state-of-the-art knowledge of business technology through interaction with industry peers, vendors, and consultants; apply knowledge in continued development and enhancement of technology plans, • Advising, Coaching and Mentoring: Serve as "go-to" technical resource and advisor for the business; offer meaningful technical solutions to efficiently resolve complex and uncharted issues; coach and mentor associates on technical versatility and problem-solving skills; provide technical leadership and architectural direction concerning technology management, roadmaps, and strategiesRequired Skills & Experience, • Education: Bachelor's degree in Computer Science, Finance, HR, Engineering, or related discipline, • Experience: Minimum 7 years of experience in IT or equivalent work experience, • Strategic Thinking: Ability to produce, implement, and enhance business and technology strategic concepts, roadmaps, principles, and effective plans, • Business Acumen: Knowledge and understanding of corporate policy, business strategy, and ability to think systemically and creatively in meeting business and IT goals, • Process Knowledge: Broad knowledge of business processes including disaster recovery, business continuity, and risk management, • Communication Skills: Excellent verbal, written, and high-impact presentation skills at all levels of the organization, • Must be local to the Tri-State area and available for W2 employmentPreferred Skills & Experience, • Graduate degree (Master's preferred), • Experience in design, development, and implementation of new technology and/or maintenance of large-scale systems across multiple hardware and software platforms, • Deep mastery of utility business operations and industry knowledge, • Understanding of data and information service-oriented architectures, • Experience working with governance committees and architectural review processesWork Schedule & Details, • Monday through Friday, 7.5-hour work day with 0.5-hour unpaid lunch, • Hybrid schedule with minimum 3 days on-site (remote work privileges may be adjusted based on business needs), • Paid for time worked only; no paid holidays, vacation, or sick days during contract period, • Immediate start date availableTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration.

Join one of the nation’s leading retail automotive chains in a full-time, on-site role within our expanding enterprise IT environment. The System Administrator is responsible for maintaining and optimizing the organization’s server infrastructure. This role ensures the reliability, security, and performance of enterprise systems. The ideal candidate will have strong experience in Windows Server administration, virtualization, backup and recovery, and lifecycle management of server hardware. This role will also be responsible for building and deploying Windows systems, including virtual machines. Key Responsibilities ● Administer, monitor, and maintain Windows Server environments, with limited support for Linux systems. ● Perform operating system upgrades, patching, and proactive maintenance to ensure system stability and compliance. ● Support Windows Failover Clustering and multiple Remote Desktop Services (RDS) farms to ensure high availability and performance. ● Manage and maintain Veeam Backup & Replication for reliable system backups and disaster recovery readiness. ● Manage Active Directory, Group Policy, and related identity and access controls. ● Administer and track Microsoft licensing compliance and renewals. ● Manage the server hardware lifecycle, including procurement, deployment, maintenance, and decommissioning. ● Collaborate with internal teams to troubleshoot complex infrastructure and application issues. ● Document configurations, processes, and standard operating procedures. ● Maintain strong security practices and adhere to organizational IT policies and standards. Qualifications ● Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). ● 3–5 years of experience in system administration within a medium to large enterprise environment. ● Proficiency in Windows Server 2016/2019/2022/2025 administration; experience with Linux systems preferred. ● Demonstrated knowledge of Hyper-V, Active Directory, DNS, DHCP, IIS and Group Policy. ● Experience with Veeam Backup & Replication or equivalent enterprise backup solutions. ● Familiarity with Windows Failover Clustering and RDS farms. ● Working knowledge of server hardware lifecycle management and asset tracking. ● Understanding of Microsoft licensing models and compliance requirements. ● Strong troubleshooting and problem-solving skills with attention to detail. ● Excellent documentation and communication abilities.

Job Description Senior Electrical Design Engineer About Us: Safe Flight, a leader in aviation safety and flight performance systems, was founded in 1946. The company pioneered the development of Stall Warning and Angle of Attack, Automatic Throttle Systems, Wind Shear Warning, and many other innovations in aircraft instrumentation, flight performance, and control systems for fixed and rotary winged aircraft. With product installed on over two-thirds of the world’s aircraft, Safe Flight counts among its customers the majority of the world’s aircraft manufacturers, more than 50 airlines, hundreds of operators of corporate jet aircraft and U.S. and International Armed Services. Safe Flight’s benefits: include employer-funded health care, on-site lunch program, 401K contribution, Wellness and Education Reimbursement, paid-time off and sick time, and various other programs. Job Details: Onsite Monday - Friday 8:00 a.m. to 4:45 p.m. Salary Range: $115-$140k, commensurate with experience. Responsibilities: • Architect and design electronic circuits for aviation computers, test equipment, and harnesses., • Evaluate design choices to ensure compliance with product functional requirements, environmental compatibility, and manufacturing lifecycle. Generate comprehensive reports and documentation supporting design decisions., • Develop statements of work for contracted services, such as board layout, and effectively manage contractors throughout project execution., • Create detailed test procedures and reports for electronic hardware, ensuring product reliability and performance., • Offer engineering insight to Program Management and Sales and Marketing teams for new business proposals and customer support activities., • Provide support to manufacturing and repair departments, particularly for legacy products., • Expertise in digital design operating in the hundreds of MHz range, utilizing ARM Cortex or similar-scale microcontrollers., • Proficiency in analog computer design and circuit analysis., • Experience designing for electromagnetic compatibility (EMC) and environmental qualification standards such as RTCA DO-160G, MIL-STD-810H, MIL-STD-704F, and MIL-STD-461G., • Experience designing for safety-critical electrical systems., • Excellent verbal and written communication skills., • Schematic Capture and PCB layout with Altium Designer., • Familiarity with bare-metal embedded C to support software engineers in driver development., • Proficiency in Excel, Python, or similar data analysis tools., • Bachelor’s degree in electrical engineering from an accredited school., • 7+ years of experience with responsibilities comparable to those required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunities Employer Safe Flight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #hc186285

Job Description Direct Hire, Legal Secretary opportunity available for a reputable firm in Greenwich, CT. Our client is seeking a Trusts & Estates Legal Secretary to support one Trusts & Estates Partner and one Associate. This position will require fully onsite work, Monday through Friday, from 9am - 5pm. Responsibilities will include, but not be limited to: • Drafting and revising legal documents, • Creating, finalizing, sending out and processing client bills and payments, • Processing monthly and quarterly reimbursements/check requests for attorneys, • Answering telephone calls, routing calls, and taking detailed messages as needed, • Calendar management and meeting coordination (sending meeting invites, preparing meeting materials, arranging for catering, etc.), • Filing, preparing and e-filing probate court documents, • Various other types of administrative and clerical support such as faxing, photocopying, and preparing email and typed mail correspondence (including overnight mail correspondence via UPS, FedEx, and USPS), • Provide additional secretarial/reception coverage as needed, • 2+ years of prior experience working in the legal field, specifically with Trusts & Estates, • Excellent computer skills; MS Office(Word, Excel, Outlook, PowerPoint), Zoom and other software and virtual meeting systems, • Knowledge and experience working with various computer hardware such as multi-line telephones and voicemail systems, fax/copiers/printers, • Professional demeanor in person and via email/telephone, • Good attendance and punctuality

Job Description Job Title: Helpdesk Supervisor Location: Purchase, NY Schedule: Mon-Fri 730a-330p Acture Solutions is looking for a motivated and service-minded Helpdesk Supervisor to join our on-site support team. If you love solving problems, leading technical teams, and making a difference for real users every day—this is your chance to build your career in a supportive, people-first environment. What You’ll Do The Helpdesk Supervisor is an exempt, supervisory position reporting to the Technology Operations Manager, while working closely with the Onsite Services Team and client technical leadership on all aspects relating to the supervision of IT service desk operations, escalations, and frontline support performance. This role requires strong leadership, technical troubleshooting expertise, and a proactive approach to service quality, training, and team development. Leadership Responsibilities: • Lead, mentor, manage, and hold accountable the Onsite Services team members and direct reports on daily tasks and projects, ensuring the team has clear direction, KPIs, and performance evaluations., • Cultivate a positive and effective team and ensure priorities are clear throughout your team., • Participate as a member of Acture’s Leadership team, working effectively and professionally with the CEO, Director of Information Technology & Artificial Intelligence, and other leadership personnel as needed. Operational Responsibilities: • Uphold and exemplify Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture & Fun., • Monitor daily support operations, ensure ticket workflows are balanced, and provide support coverage and prioritization across sites., • Act as an escalation point for unresolved or complex technical issues, ensuring resolution or appropriate delegation to Level III or engineering teams., • Develop and manage shift schedules, on-call rotations, and coverage planning., • Track helpdesk metrics and team productivity using Acture’s ITSM or ticketing platform., • Coordinate onboarding and ongoing training for helpdesk team members, including SOP reviews, system access training, and shadowing assignments., • Oversee asset assignment, basic inventory management for loaners, and proper hardware/software provisioning in partnership with the procurement team., • Collaborate with client and internal stakeholders to maintain clear expectations for SLAs, communications, and feedback loops., • Maintain and improve internal knowledge bases and technician documentation to enhance team effectiveness., • Participate in site IT meetings, contribute to client success reporting, and offer input on technical project planning., • Ensure all helpdesk activities adhere to Acture’s cybersecurity, data protection, and compliance standards. What You Bring Knowledge/Skills/Abilities • Strong experience managing helpdesk operations or leading technical support teams., • Proficiency in troubleshooting and guiding resolution of hardware, software, and networking issues., • Familiarity with ITSM platforms, ticket escalation workflows, and service-level metrics., • Excellent interpersonal and customer service skills; ability to lead calmly and competently under pressure., • Clear written and verbal communication, including escalation documentation and performance reporting., • Knowledge of iOS, Windows, and macOS systems, Active Directory, Microsoft 365, remote desktop tools, and common endpoint technologies., • Proven ability to coach, motivate, and evaluate technical staff performance. -Strong time management and organizational skills. Education/Experience: An equivalent combination of education and relevant experience will be considered in lieu of a degree. • Required:, • Associate’s or bachelor’s degree in information technology, Computer Science, or related field., • Minimum 3–5 years of experience in helpdesk or IT support, with at least 1 year in a supervisory or team lead capacity., • Mobile Device Management experience., • Preferred:, • Experience in educational or high-volume multi-site IT environments., • Certifications such as CompTIA A+, Network+, or ITIL Foundations., • Mosyle MDM experience preferred. Skills for Success • Customer-first mindset with a knack for solving problems., • Organized, detail-oriented, and eager to learn., • Able to prioritize tasks and manage multiple issues effectively. Physical Requirements • Prolonged periods sitting at a desk and working on a computer., • Ability to lift and carry up to 35 lbs. for equipment moves, installations, and returns., • Must be able to walk between multiple onsite locations or buildings., • Occasional travel to satellite campuses or regional client offices may be required. Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $75,000-95,000 (based on experience), • Medical, dental, vision, 401k, EAP, and generous paid time off, • Time off when schools are closed for holidays, • A culture that values collaboration, respect, and real impact Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license, background check, and fingerprinting required.

Job Description JOB TITLE: Senior Computer Vision Engineer LOCATION: Hawthorne, NY (on-site) TYPE: Full time, regular COMPENSATION: $170,000 – $200,000/yr Clarapath is a medical robotics company based in Westchester County, NY. Our mission is to transform and modernize laboratory workflows with the goal of improving patient care, decreasing costs, and enhancing the quality and consistency of laboratory processes. SectionStar™ by Clarapath is a ground-breaking electro-mechanical system designed to elevate and automate the workflow in histology laboratories and provide pathologists with the tissue samples they need to make the most accurate diagnoses. Through the use of innovative technology, data, and precision analytics, Clarapath is paving the way for a new era of laboratory medicine. Role Summary: The Senior Computer Vision Engineer will play a critical role in the design, development, and implementation of cutting-edge machine vision solutions for SectionStar™ , a mechatronic device. This role is multi-disciplinary with responsibility for solving complex problems related to automated inspection, robotics, and computer vision. The ideal candidate will have a proven track record of contributing to innovation in areas like manufacturing automation, quality control, and advanced imaging systems. We are looking for a team player who views medical device development as a competitive advantage. Responsibilities: • Design and develop machine vision algorithms for object detection, segmentation, classification, tracking, and inspection, • Work closely with hardware, software, and robotics teams to integrate machine vision systems into broader automation frameworks, • Lead the planning, execution, and delivery of machine vision projects, ensuring alignment with organizational goals and timelines, • Improve the performance of machine vision systems by refining algorithms for accuracy, speed, and efficiency, • Create prototypes, run simulations, and conduct unit and system testing to validate performance of machine vision solutions in real-world environments, • Analyze imaging data to improve system performance and to train machine learning models for improved accuracy and automation, • Provide guidance and technical mentorship to junior engineers and team members, • Master’s Degree or Ph.D. in Computer Science, Electrical Engineering, or a related field, • 5+ years of experience in classical image processing, • Prior experience performing hardware optimization of code across both CPU and GPU architectures for improved performance and efficiency, • Proven track record of delivering successful computer vision projects from concept to implementation, • Strong programming skills in both low-level (C++) and high-level languages (Python, MATLAB) with the ability to process large-scale image datasets using Linux/Bash, • Expertise in machine vision libraries, such as OpenCV, • Experience with image processing techniques, pattern recognition, and feature extraction, • Proficiency with camera technologies, lighting techniques, optics, and sensor integration, • Strong analytical and problem-solving skills, • Excellent communication and collaboration skills, • Ability to lead and work within cross-functional teams, • Attention to detail and a commitment to delivering high-quality results, • Familiarity with deep learning / neural networks, a plus, • Experience in industrial automations, or robotics, a plus, • Prior experience working with hardware-software integration for vision systems a plus, • Familiarity with real-time image processing and optimization for embedded systems, a plus, • Expertise in Digital Pathology and Machine Vision for the automation of medical diagnostic processes, a plus, • Competitive salary, commensurate with experience and education, • Comprehensive benefits package available: (healthcare, vision, dental and life insurances; 401k; PTO and holidays), • A collaborative and diverse work environment where our teams thrive on solving complex challenges, • Ability to file IP with the company, • Connections with world class researchers and their laboratories, • Collaboration with strategic leaders in healthcare and pharmaceutical world

Job Description Position Summary: We are seeking an experienced IT Director to lead our organization's IT operations and oversee the IT strategy for the US market of a growing global omni-channel kitchenware company. This role ensures the alignment of technology initiatives with business objectives, while managing the planning, implementation, and maintenance of IT infrastructure, systems, policies, procedures and procurement. A key focus is on ensuring the security, reliability, and scalability of our technology solutions. This role goes beyond technology – it’s about enabling operational excellence, customer experience, and growth through smart IT solutions. You will bridge business needs and technical capabilities, ensuring IT serves as a true business partner to all functional teams. As the Director of IT, you will develop and manage a team of skilled IT professionals, fostering strong and positive relationships with in-office and remote employees, while supporting their technological needs. This role will ensure that ZWILLING J.A. Henckels (ZJAH) and its employees are well equipped with the tools and resources necessary to deliver exceptional value to our customers. Core Responsibilities: • Technology Operations & Strategy: Oversee all IT operations and evaluate performance against established goals. Identify opportunities to improve efficiency and effectiveness. Evaluate and integrate new IT technologies to support organizational growth., • Vendor & Contract Management: Design vendor governance framework and establish performance indications. Negotiate, manage, and ensure compliance with IT contracts, including renewals and service agreements. Process invoices and monitor IT-related expenditures. Optimize license use and procurement strategies for both hardware and software., • IT Policies & Cybersecurity, Compliance & Risk: Develop and enforce IT policies for local ZJAH users that comply with industry standards and regulations, ensuring robust cybersecurity measures to protect data and systems., • Team & Vendor Oversight: Lead and develop US-based IT team focused on reliability, service orientation, and continuous improvement. Managed third-party vendors, MSPs, and technology partners to ensure cost-effective, high-quality service. Develop and manage IT budgets, procurement plans and technology lifecycle strategies., • Technology Research & Innovation: Stay informed on emerging technologies and make strategic recommendations to enhance ZJAH operations., • Process Optimization: Identify and implement improvements in IT processes to increase efficiency and streamline workflows., • Hardware & Software Management: Oversee maintenance schedules, inventory, and replacement plans for all IT hardware and software., • Project Management: Lead and execute multiple critical IT projects simultaneously, ensuring timely and successful completion., • User Support & Engagement: Proactively understand and anticipate the technology needs ensuring seamless IT support and service., • IT Asset Management: Manage IT asset life cycle initiatives and develop governance models for operational and capital IT assets., • Decision Making: Exercise broad autonomy in setting goals and determining execution methods. Makes informed data-driven decision to enhance IT investments and outcomes., • Bachelor’s degree in Information Technology, Computer Science or a related discipline., • 10+ years of IT operations experience, with at least 5 years in a senior leadership role supporting distribution, logistics or omni-channel retail., • Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical audiences., • Strong understanding of how IT enables order fulfillment, supply chain optimization, and customer service across multiple channels., • Proven ability to lead IT within a business-first context, balancing operational support with strategic projects., • Experience with ERP (e.g., NetSuite, Microsoft Dynamics, SAP), WMS, TMS, and e-commerce platforms., • Experience in a mid-sized, multi-location, or CPG company., • Familiarity with tools and platforms like SAP, Shopify, Salesforce, Power BI, WMS, Azure, or AWS. ABOUT US: For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance professional and home chefs' lives worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are their ingredients for success. Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.

Job Description HVAC Controls Engineer - White Plains, NY Our client is a Engineering Design and Commissioning Company that has a national footprint and specializes in MEP critical facilities design. They provide design, commissioning, consulting and management expertise in the Critical Facilities Space. They have a mindset to provide reliability, energy efficiency, sustainable design and LEED expertise when providing these consulting services for Enterprise, Colocation and Hyperscale Companies. This career-growth minded opportunity offers exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. The ideal candidate will have previous experience with the design, construction, integration, and commissioning of Controls and Building Automation Systems (BAS systems) as it pertains to Mechanical / HVAC equipment design in a data center environment. The candidate shall have the expertise to lead the design of new systems and make upgrades to existing automation systems for HVAC and critical cooling systems in the mission-critical environment. The candidate may need to assist in complete startup, commissioning, and validation procedures of these systems. The candidate will need to collaborate with the Electrical and Mechanical Engineering teams, for design sequences, powering of equipment, etc. Responsibilities: • Execute and lead automation design teams of complex scope, and coordinate activities with other disciplines as needed, • Mentor mechanical engineers and assist with training on controls design and development., • Design and implement front end platforms for HVAC controls., • Develop and improve configuration, programming, networking, and diagnostic standards, • Engineer and Implement programming, • Lead creation of modification of programming logic to meet sequence of operations / SOO / Methods of Procedures / MOPs, • Design control, monitoring and systems integration of HVAC / mechanical equipment / systems, • Maintain and deploy updated versions of applications for existing control systems with minimal supervision, autonomous in day-to-day work with being given high level instruction on projects or assignments, • Work with leading edge automation systems from large scale controls vendors;, • Lead development design and continuous improvement of configuration, programming, networking, and diagnostic standards;, • Lead design of controls for centralized chilled water plans condenser water plants, etc., • Review engineered shop drawings and submittals - sequence of operations, installation drawings and point lists, • Participate in building automation focused design reviews, • Assist in the design, configuration, programming, and diagnostics / troubleshooting of BAS networks, • Understand IT / OT interface requirements including routers, switches and network addressing, • Assess, recommend, and implement industry best practices into new and existing Critical Environment Programs, • Develop process documentation and training materials, • Communicate regularly with internal and external stakeholders, subcontractors, project managers, AEs, Controls vendors, GC's and commissioning agents on project progress, • BA / BS in Engineering or relevant degree a Huge Plus, • Licensed PE / EIT / Certifications a Plus, • Data Center Engineering experience with Automation and Controls Experience, • Experience integrating PLC / ALC with complex data center / mission critical facilities, • 5-10 + years with BMS / BCM / BAS Systems (Building monitoring systems / building control systems / Building Automation Systems, • Previous experience working on Controls Products from companies such as: Johnson Controls / JCI; Siemens; Automated Logic; Honeywell; GE Control Systems; Schneider Electric, • Ability to read and audit one-lines / blueprints / CAD drawings and controls diagrams, • PLC / ALC Programming Experience, • Experience with Controls systems design as it relates to: Critical HVAC equipment (Chillers, Air Handlers, CRAC / CRAH units, Boilers, etc.), • Experience working with common BAS protocols BACnet IP, BACnet MSTP, Modbus RTU, Modbus TCP, etc., • Skilled at reviewing design drawings and equipment submittals, • Client facing experience and at times serve as primary point of client contact on various projects, • Ability to successfully work independently; Self Starter and should prioritize well, • Effective communicator - both oral and written form (tech and non-tech), • Proactive, resourceful, delegator and a multitasker, • Exceptional organizational skills with an attention to detail, • Skilled in completing assignments accurately and in a timely manner, • MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), • Superior analytical, planning and problem resolution skills, • Must be able to provide necessary pro-active recommendations to clients, • Knowledge of general computer hardware & software applications After applying, if you have further questions, you may call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate

Job DescriptionPrestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women’s health categories to better improve the lives of our customers and their world. For generations, our trusted brands have helped consumers care for themselves and their loved ones. We are one of the largest independent providers of over-the-counter products in North America, and we are constantly improving and creating products that match the ever-changing lifestyles and needs of people and families everywhere. JOB SUMMARY: The Senior Director of Information Technology is responsible for the planning, organizing, and execution of all IT Software business applications and related projects to ensure optimal functioning of IT/business systems. This role involves working with new solutions, procurement, and maintenance of software programs. MAJOR RESPONSIBILITES/ACTIVIES: • Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions., • Leads and manages IT teams, providing guidance, mentoring, and performance management., • Champion innovation and process improvement across support functions, • Leverage automation, self-service, and AI/ML insights to optimize efficiency, • Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions., • Assists the VP of IT and CISO with long and short run IT planning., • Manages the ongoing support for Corporate critical systems, SAP and EDI IBM Sterling., • Leads evaluation selection and implementation of all IT software systems., • Executes established goals and ensures that corporate-wide goals are complimented and supported., • Continually evaluates established policies and procedures and updates or modifies them as necessary., • Periodically reviews the Company’s information needs and modifies the systems as required., • Ensures the implementation of cost effective and efficient systems and computer operations designed to meet current and future information needs., • Ensures that users’ and clients’ needs are met and that they are fully capable of utilizing established systems., • Ensures that equipment, peripheral devices, and software are set up and operated in accordance with prescribed instructions., • Ensures that IT systems are secure, properly backed up, and appropriately documented., • Manages and oversees department expenses. Pursues cost-saving measures., • Provides leadership to personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required. Directs, schedules, and coordinates Department functions., • Produces detailed timeline for each application release and implements effective project control by monitoring the progress of the software release and reporting the status., • Directs and prioritizes the workload of personnel., • Reviews all designs, code and unit test plans where applicable., • Approves all business requirements prior to the technical solution., • Participates on all hardware and software evaluations and maintains vendor contracts., • Represents the IT function at customer review meetings when appropriate., • Performs liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting., • Bachelor’s degree in Computer Science, Information Systems, or related field; Master's degree preferred., • Strong SAP background with respect to MM, QM, PP, SD, FI modules is a must, • Experience with Manufacturing and FDA regulations are a must, • Minimum of eight (8) years of experience within information technology, • Experience in the most current technologies and products used in the industry., • Technical capability, business acumen, strategic thinking, customer/client focus, • Leadership, • Excellent communication (verbal and written), interpersonal, and collaboration skills are a must and the ability to communicate with all levels of Management including Senior Leadership and the Board of Directors, • Experience working with finance teams is a plus, • Sarbanes Oxley experience is a plus, • Ability to organize and work effectively with project teams made up of internal staff and/or external parties (agents, vendors, etc.), • Demonstrated experience and relevant expertise in the configuration and deployment of IS business solutions LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #HybridWork: We follow a Hybrid work schedule. All applicants must be able to work in our Tarrytown office Tues/Wed/Thurs (remote on Mon/Fri). Work Hours: 40 hours per week. Salary Range: $200,000 - $250,000 Powered by JazzHR eovxVvRwX2

Job Description:\n\n INTRODUCTION Company Overview: BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Location: It is anticipated that an incumbent in this role will work on-site at a BioMatrix location in one of the above-listed cities in New York state. Work location is subject to change based on business needs. Travel: 25%-50% annual travel required. Job Description: The Regional Director of Nursing (RDON) coordinates provision of infusion services to maintain compliance by directing professional practices, company policies and procedures, standards of practice, local, state, and federal rules and regulations, and accreditation standards for the assigned services and areas. The RDON will initially focus on New York state with likely, future expansion to other states anticipated. The RDON organizes, plans, implements, and evaluates agency services, programs and activities, with oversight of subcontracted services. Ensures adequate, effective, efficient, and appropriate delivery of services to maintain quality day-to-day care for all clients, which includes the ability to troubleshoot infusion-related problems remotely. The RDON is also responsible for representing BioMatrix infusion nursing with referral sources in a professional and persuasive manner. The primary purpose is to plan, organize, develop, and direct in accordance with current federal, state, and local regulations, accreditation standards, and current standards of practice that govern the assigned services and facilities, and may be advised by the Chief Clinical Officer and/or Medical Director, if applicable, to ensure that the highest degree of quality care is maintained at all times. The Regional Director of Nursing Services is an RN, BSN who has graduated from an accredited school of nursing and is currently licensed to practice in the State of residence. They supervise infusion services regulations and accreditation standards and strives to provide the highest quality of care in their assigned area. QUALIFICATION REQUIREMENTS Active, unencumbered Registered Nurse (RN) license in the state of New York required.Bachelor of Nursing degree required.Minimum of five (5) years of experience managing or directing registered nurses required.Has an extensive knowledge of current vascular access devices and methods applicable to the services provided by BioMatrix.Knowledge of accreditation standards for infusion nursing and the ability to gain and retain that accreditation.The ability and flexibility to establish, license, and manage multistate nursing service centers, to include home, office, and ambulatory infusion.Experience with contracting for infusion nursing services nationally, both in metropolitan and rural service areas.Knowledge of nursing reimbursement and the ability to manage the reimbursement process.Fluent in CMS nursing standards and HIT nursing requirements.Understands and implements effective nursing training and creates tools to measure competence.Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Intermediate level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.).Willing to travel for business purposes when necessary to attend meetings, conferences, seminars, etc. QUALIFICATIONS PREFERRED Master of Science in related field preferred.Minimum of ten (10) years of experience in home infusion at a multistate-service-level preferred with a minimum of five (5) of those years having been in strategic leadership roles preferredPrior AIC/AIS management, operational oversight, and coordination support experience preferred Current registered nurse infusion certificate (CRNI) preferred.IgNS certification preferred.IVIG and Transplant / Infusion therapy experience preferred. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Develop, maintain, and periodically update written policies and procedures that govern the day-to-day functions of the nursing service department. Recruitment, retention, and training of BioMatrix nurses and contracted nurse service organizations.Manage nursing department expenses and budget.Expert knowledge of products and services for nursing.Maintain a reference library of written nursing material (INS, AVA, NHIA, CDC, CMS, state regulations, etc.) that will assist the nursing service department in meeting the day-to-day needs of the patient.Develop, implement, and maintain an ongoing quality assurance program for the nursing service department.Responsible for establishing and maintaining relationships with home health nursing agencies and licensed organizations to support our patients, including contracting oversight and support. This includes measuring compliance to current standards of practice in accordance with accreditation requirements.Assist leadership in developing, implementing, and periodically updating the written procedures for new patient admissions and ongoing management of active patients.Ensures collaboration with referral, reimbursement, pharmacy operational teams, as well as, sales to support patient clinical activities related to home infusion care and patient care coordination is met by a member of the nursing team.Practiced continuous training for license.Knowledge of agency policies and procedures.Qualified in developing standards, which ensure safe and therapeutically effective service to patients and families. Has joint responsibility with leadership for seeing that standards are met.Attends pertinent continuing education programs other than routing in-services and shares information with staff.Assist with the development of strategy and implementation of the licensure efforts to broaden our home health licensure footprint and service offerings tied to our infusion pharmacies.Plan, develop, organize, implement, evaluate, and direct the Nursing Services Department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the company. Develop, maintain, and periodically update the Nursing Service Procedures Manual, and nursing service objectives and philosophies.Assist the Performance Improvement Committee in developing and implementing appropriate plans of action to correct identified deficiencies.Develop methods for coordination of nursing services with other patient services to ensure the continuity of the patients' total regimen.Develop and implement a nursing service organization structure.Connect with and oversee clinical and non-clinical team members in multiple infusion pharmacy locations around the country, as requested by leadership. Develop and implement education programs designed to assist the staff nurse in the progression from novice to expert in the practice of nursing. NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES Develop and implement recruitment and retention programs for staff.Monitor regulatory agency standards and customer service expectations for the practice of all aspects of nursing.Demonstrated leadership, managerial ability, good interpersonal relationships and the ability to apply sound principles of administration and supervision.Conduct for employee evaluations Per Diem staff and staff coordinators.Demonstrates the clinical knowledge and judgment to utilize the nursing process to assess, plan, implement, provide, supervise and evaluate each patient's nursing care.Provides leadership, direction and guidance to assigned staff.Coordinates and maintains the required training and skills of staff.Implements corrective actions and conducts performance evaluations.Effectively addresses personnel issues in order to promote a productive and healthy work environment.Responsible for appropriate to licensure, education, and experience of staff.Keep abreast of nursing trends via workshops in-service, nursing journals, and seminars.Manage Performance Improvement activities including but not limited to meetings audits and compliance to standards.Maintain employee health files according to Federal, State, Local regulations and accreditation standards.Responsible for nursing contract, letter of agreements, business agreements negotiations, reviewing, executing and signing final contract.Develops a cooperative relationship and communicates effectively and professionally with the physicians.Investigates and reports any problem relating to patient care of conditions which might harm the patent and/or employee.Works with Administrator in identifying budgetary requirements and determining appropriate use of allocations.Monitors equipment for appropriate use and take steps to keep misuse to a minimum.Oversees agency's ongoing Performance Improvement Plan.Responsible for overseeing development of clinical indicators with appropriate monitoring, evaluations, taking action, and reporting results according to agency's PI plan.Provide 24 hour/day, seven days/week on-call coverage.Plans and supervises the home care program.Ensures that patient's plans of care are developed, implemented and evaluated.Reviews patient clinical records for compliance with federal, state, local and agency policies and guidelines.Immediately reports any accident, incident, lost articles, or unusual to the Administrator.Participation in membership in professional societies and organizations.Ability to prioritize and handle multiple tasks and projects concurrently.Must have scheduling flexibility and be able to work overtime and on-call coverage.Overnight travel on occasion by car and airplane.Careful attention to detail.Performs related duties as requested.Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS Knowledgeable of standards of care -- INS, AVA, Accreditation, CDC, CMS and OSHA requirementsDemonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.Ability to actively communicate, inspire and motivate all levels of staff.Ability to think and act strategically and proactively. Ability to maintain accurate records and prepare reports and correspondence related to the work.Ability to maintain favorable public relations.Ability to organize and coordinate the work of others.Ability to set priorities and assign work to other professionals.Excellent verbal, written, and communication skills.Excellent group presentation skills.Excellent analytical skill. Communication Skills Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills Become and remain proficient is all programs necessary for execution. PHYSICAL DEMANDS AND WORK ENVIRONMENT This position could require direct patient contact but is not anticipated to require such.This position requires constant sitting with occasional walking, standing, kneeling or stooping. This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.This position requires constant talking and hearing.Specific vision abilities required by this job include close vision and the ability to adjust focus.This position must occasionally lift and/or move up to 20 poundsRequired to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER Will participate in all mandatory training each year.Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures. Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as

Job Description REQUIREMENTS · A minimum of 2 years of medical billing experience, including filing claim appeals · Strong organizational skills and attention to detail · Proper phone etiquette and communications skills, both verbal and written · Appropriate computer hardware including secure Wi-Fi and double monitors, to temporarily work a hybrid schedule from home due to COVID RESPONSIBILITIES · Reviews insurance payments for accuracy based on agreed upon fee schedules · Prepares and sends appeals for underpaid or incorrectly denied claims · Makes follow up calls to insurance carriers on outstanding balances · Answers patient telephone calls during business hours · Completes other daily tasks as assigned Company DescriptionOur company provides anesthesia practice management services for approximately 500 anesthesiologists and certified registered nurse anesthetists in the Tri-state area. We are affiliated with Northwell Health, New York’s largest health care provider and private employer. Our AMS staff has over thirty years of experience and expertise handling the business operations for anesthesia groups. We specialize in billing and coding, revenue cycle management, credentialing support, and quality reporting. Our current volume is over 200,000 anesthesia cases per year and is projected to grow. We are always looking for strong team players who can succeed and thrive in a production-driven environment. We have a reputation in our industry for performing at the highest level.Our company provides anesthesia practice management services for approximately 500 anesthesiologists and certified registered nurse anesthetists in the Tri-state area. We are affiliated with Northwell Health, New York’s largest health care provider and private employer. Our AMS staff has over thirty years of experience and expertise handling the business operations for anesthesia groups. We specialize in billing and coding, revenue cycle management, credentialing support, and quality reporting. Our current volume is over 200,000 anesthesia cases per year and is projected to grow. We are always looking for strong team players who can succeed and thrive in a production-driven environment. We have a reputation in our industry for performing at the highest level.

Job Description Job Title: IT Support Assistant - POS & Access Setup Reports to: Senior Engineer Supervises: N/A Date last edited: July 24th, 2025 Position Summary: The IT Support Assistant is responsible for configuring and maintaining iPad and Access Point devices to support our department’s infrastructure. This entry-level position involves basic troubleshooting, device setup through MDM tools, and providing first-level support to users. The ideal candidate is detail-oriented, reliable, and comfortable working in a structured, process-driven environment. % Key Performance Areas Performance Measures 30% Device Configuration • Set up iPads using Apple Configurator and Addigy MDM, • Set up and label wireless access points Maintenance & Troubleshooting • Monitor device health and connectivity, • Perform routine checks and updates on deployed systems Documentation & Compliance • Follow established procedures and update logs consistently, • Maintain records of deployed hardware and software configurations Support & Collaboration • Provide support for user inquiries regarding iPads and Access Points, • Collaborate with IT staff to escalate and resolve more advanced issues, • Maintain positive and helpful communication with internal teams, • Learn and apply new technologies used in our infrastructure Education: • High school diploma or equivalent required, • 1–2 years of experience in an IT support or helpdesk role, • Experience with Apple Configurator and MDM systems Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Definition Physical Strength Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking The ability to convey information accurately by speaking to customers and other employees. Hearing Able to hear average or normal conversations and receive ordinary information. Visual Abilities Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. *Employer reserves the right to change this job description at any time, should business needs arise.

The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assist

Job Description Who We Are and Why Join Us At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, everyday, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are You are an experienced and strategic leader with deep experience managing the delivery, support, and continuous improvement of IT services across the organization. This role ensures that IT systems, infrastructure, and service operations run smoothly, securely, and effectively to support the business's goals and day-to-day operations. You bring hands-on experience to mentor others with your strong technical knowledge, and you excel at delivering with a customer-service mindset. Role’s Responsibilities • Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions., • Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery., • Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.)., • Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking., • Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services., • Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals., • Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices., • Develop and maintain documentation related to systems, policies, and procedures., • Lead and mentor a team of IT support professionals, including training, and professional development. Requirements Knowledge, Skills & Abilities • Extensive experience with Microsoft technologies including Windows OS 10/11, Windows Server, Entra ID and the Microsoft 365 suite., • Experience with cloud platforms (e.g., Microsoft Azure, AWS), including IAM, management of RBAC, Compute, Network, Storage resources, and backup and recovery solutions., • Networking expertise – experience with deployment, configuration and management of DNS, DHCP, VPN, Firewall solutions, rules and policies., • Strong knowledge of ITIL, service desk operations, and incident/problem/change management., • Experience implementing security and compliance solutions such as Microsoft Defender and Intune., • Scripting and automation using PowerShell is highly desired., • Excellent leadership, interpersonal, and team management skills., • Strong analytical, organizational, and problem-solving abilities., • Exceptional communication skills, both written and verbal., • Certifications (Preferred):, • ITIL Foundation or higher, • CCNA/CompTIA Network+/Security+, • Microsoft Certified: Azure Administrator Associate (AZ104), • Microsoft Certified: Azure Solutions Architect (AZ305), • PMP or other project management certification Education & Experience • Bachelor's degree in Information Technology, Computer Science, or related field., • 5+ years of experience in corporate IT service management or IT operations., • 2+ years in a leadership or managerial role. Benefits Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary for this role is up to $125,000 commensurate with the candidate's experience, plus an annual discretionary performance bonus. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID

Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in White Plains, New York. In this long-term contract role, you will play a key part in ensuring the efficient operation of desktop systems and supporting end-user computing environments. The ideal candidate will bring strong technical expertise, excellent problem-solving skills, and a proactive approach to maintaining and improving IT infrastructure. Responsibilities: • Provide advanced technical support for desktop systems, including troubleshooting hardware and software issues., • Configure, maintain, and optimize Windows 11 environments, ensuring seamless end-user experiences., • Manage Active Directory, Group Policy, and PowerShell scripting to streamline operations and maintain security., • Implement and oversee endpoint management tools, such as Microsoft Intune, to ensure compliance and efficiency., • Develop and execute OS imaging and deployment strategies with a focus on automation and scalability., • Monitor and enforce endpoint security protocols, including encryption and compliance measures., • Collaborate with team members to identify areas for improvement and implement solutions that enhance system performance., • Utilize strong analytical skills to diagnose and resolve complex technical issues., • Manage multiple projects simultaneously, ensuring timely delivery and effective resource allocation., • Stay current with emerging technologies and trends to continuously improve desktop support processes.• Bachelor’s degree in computer science or a related field preferred, or equivalent experience., • Minimum of 3–5 years of experience in Windows desktop engineering, administration, or advanced support., • Proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting., • Experience with endpoint management tools such as Microsoft Intune., • Solid knowledge of OS imaging, deployment methodologies, and automation techniques., • Strong understanding of endpoint security, encryption, and compliance requirements., • Excellent communication and customer service skills, with a focus on collaboration., • Self-motivated and organized individual capable of managing projects independently.

Job Description Who We Are and Why Join Us At OnMed, our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust, and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, every day, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are As a Technical Field Support specialist at OnMed, you will serve as the first point of contact for our users and partners seeking technical assistance. Your role will require genuine commitment to helping our partners and clients deliver quality healthcare through OnMed to patients. You will collaborate closely with cross-functional teams across hardware and software, often involving innovative and proprietary technologies. Your expertise in supporting our users, following up with their concerns, and documenting their experiences will be key to driving the success of our products. Role’s Responsibilities • Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails, • Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved, • Provide on-call support on rotation, • Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise, • Install, configure, and maintain hardware, software, and network devices including Commercially available and custom OnMed specific Software and devices, • Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware, • Work with vendors and third-party support as needed to fix remote devices Knowledge, Skills & Abilities • Working knowledge of Windows 10/11 and Server 2022 operating systems, • Technical writing and documentation skills along with excellent verbal communication skills, • Familiar with administrative tools (Active Directory, Intune, etc.), • Familiarity of Networking (DNS/DHCP/Firewalls/VPN, etc.), • Experience with Ubiquiti network hardware and Workstations/Industrial PCs, • Excellent diagnostic, troubleshooting and problem-solving skills, • Familiar with common software such as Microsoft Office, Adobe Acrobat, zoom video conferencing, • Must be able to work independently and highly detail-oriented Education & Experience • Associate’s degree or certifications in computer engineering, Information Technology, or equivalent, • Minimum of 1 year providing on-call and/or IT support required, • Healthcare IT experience supporting medical clients, EMR, and HIPAA understanding preferred Note: This role will require the ability to be “on-call” outside of normal office / work hours. Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary range for this role is $80,000 - $90,000 commensurate with the candidate's experience, plus an annual discretionary performance bonus. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID