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Job Description This is a 100% in-office-based position. About Us: TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. Tele Specialists Offers: • A great culture with a team environment, • A fun, diverse work environment, • A rapidly growing company with career advancement opportunities, • Medical, Dental and Vision benefits, • Tuition Reimbursement, • 401k match, • Paid Vacation, • Leadership Training Classes, • Oversee daily operations of the 24/7 physician support desk, ensuring efficient and effective support for physicians and clinical operations support personnel., • Develop, mentor, and lead a high-performing team of physician support specialists, fostering an environment of continuous improvement., • Implement and maintain processes for ticket auditing, ensuring that all support requests are addressed promptly and appropriately while adhering to quality standards., • Collaborate with IT stakeholders to establish and manage support protocols for various EMRs and telemedicine technologies., • Serve as a liaison between physicians, IT, hospitals partners and clinical operations to ensure informatics and telehealth solutions and support meet clinical and operational requirements., • Coordinate and provide training for support desk team members on new technologies, systems, and procedures., • Monitor support desk metrics and performance indicators, generating reports to identify trends, areas for improvement, and ultimately improve response times and user satisfaction., • Act as a point of escalation for complex support issues, providing technical guidance and resolution strategies., • Work with cross-functional teams to understand user needs and improving service delivery., • Stay current with healthcare technology trends and innovations to ensure TeleSpecialists remains a leader in telemedicine support.What you Need to Succeed in the Role, • Bachelor’s degree in Computer Science, Information Technology or related field, or equivalent work experience., • Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years in a management or leadership position., • Strong knowledge of IT systems, applications, hardware, software, networks and security., • Strong understanding of healthcare systems, particularly EMRs and telemedicine platforms., • Experience with help desk ticketing systems and customer support frameworks., • Excellent communication skills, both written and verbal, with a focus on customer service and physician support., • Proven problem-solving abilities and a proactive approach to addressing user concerns., • Ability to work independently and as part of a team, manage multiple tasks and prioritize workload., • Ability to work under pressure, handle stress and adapt to changing situations., • Ability to work flexible hours as required, including evenings and weekends.

Job DescriptionSalary: The Opportunity: The Technical Project Manager (TPM) is a customer-facing role that blends project management discipline with product-focused technical delivery. This role ensures that allproduct development and integration requirements tied to customer implementations are effectively managed and delivered. The TPM is responsible for both a holistic portfolio-level view of product-related customer commitments and the detailed execution of requirements unique to each customer. They serve as the primary coordinator of cross-functional activities between Customer Success, Product, Engineering, Implementation, and Technical Solutions teams. This role may also be assigned to standard project management duties, supporting enterprise customer engagements with the planning, coordination, and governance required to deliver successful outcomes. The ideal candidate will bring strong experience in SaaS implementations, integrations, product discovery, and public sector enterprise projects, with expertise in Agile delivery, requirements management, and customer engagement. Key Responsibilities: Implementation & Customer Engagement • Lead or support enterprise-level SaaS implementation projects from initiation through closure., • Collaborate with customer project managers to establish delivery processes, align milestones, and define shared responsibilities., • Facilitate implementation discovery sessions to assess current-state business processes and define future-state workflows in Euna Grants., • Partner with Implementation and Technical Solutions teams to validate configuration designs and ensure alignment with customer requirements., • Coordinate implementation activities to ensure requirements, configurations, and integrations are delivered successfully., • Support User Acceptance Testing (UAT) by planning test scenarios, coordinating execution, and validating results with customer stakeholders., • Establish repeatable frameworks for requirements gathering, validation, integration, and handoff to ensure consistency across engagements., • Facilitate readiness planning for customer-facing feature launches and new product releases., • Monitor project progress, track risks and issues, and provide transparent updates to customer stakeholders and Euna leadership., • Ensure all project activities comply with Eunas Code of Ethics, risk management standards, and public-sector governance requirements. Product Discovery, Design & Integration • Facilitate customer discovery workshops to capture business needs, document requirements, and identify product or integration gaps., • Partner with Technical Solutions Specialists and Product Managers to translate customer needs into product requirements, user stories, and acceptance criteria., • Coordinate integration requirements across implementations, including data mapping, APIs, authentication, workflow automation, and reporting., • Develop and maintain integration documentation such as interface specifications, data dictionaries, and system diagrams., • Collaborate with Product and Engineering teams to evaluate feasibility of integration and design requests, ensuring alignment with platform capabilities., • Support user research and feedback loops, contributing to product design decisions and ensuring customer workflows are reflected in solution architecture. Cross-Functional Collaboration • Collaborate across Customer Success, Product, Engineering, and Implementation teams to align delivery activities with customer needs., • Partner with Scrum Masters and Product Owners to ensure development timelines support enterprise delivery commitments., • Support RFP responses, Statements of Work (SOWs), and pre-sales solutioning activities. Minimum Qualifications: • Bachelors degree in Business, Information Technology, Computer Science, or related field (or equivalent experience)., • 5+ years of combined experience in technical project management, SaaS implementation, integrations, and/or product discovery roles., • Proven track record managing enterprise-level customer implementations in the public sector or highly regulated industries., • Strong knowledge of Agile frameworks (Scrum, SAFe) and hybrid project delivery methodologies., • Demonstrated expertise in requirements management, product discovery, integration coordination, and implementation planning., • Proficiency with Jira, Confluence, Microsoft Project, Lucidchart, and similar collaboration tools., • Excellent communication, facilitation, and stakeholder engagement skills., • Ability to manage multiple projects and competing priorities in a fast-paced environment., • Willingness to travel up to 25%. Preferred Qualifications: • PMP, PMI-ACP, CBAP, or SAFe/Agile certifications., • Experience with grants management systems or public finance technology., • Familiarity with the Euna Grants (AmpliFund) platform., • Exposure to co-development or shared product ownership models. Knowledge, Skills, and Abilities: • Professional, reliable, and accountable., • Skilled problem-solver with the ability to bridge technical and business perspectives., • Strong organizational and facilitation skills., • Team-oriented and comfortable giving and receiving feedback., • Adaptable and capable of thriving in ambiguity., • Customer-focused with a passion for exceeding expectations. Location & Travel: The ideal candidate will be hybrid with 3 days/week in our Atlanta, GA or Oakville, ON office. Occasional travel to client sites may be required. WhatIt'sLike to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: Competitive wages Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it. Wellness days Whats better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills. Flexible work day Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in. Benefits Askus for a copy of our health and dental benefits! Culture committee Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit . Please visit our website: check out our LinkedIn Page: We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know. For any inquiries or requestsregardingaccessibility at Euna Solutions, please call our officeat1.877.707.7755. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

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Bachelor’s degree in computer science or related field. Estimate development effort in support of project requests, based on documentation provided. Estimate development effort in support of project requests, based on documentation provided.

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A company is looking for a Technical Customer Support Specialist.

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Five Below - JobID: JR78148 [Store Manager] As a Support Lead at Five Below, you'll: Assist with direction of the Front End Leads and sales associates of the store while the Manager on Duty; Assist with Front End Operations; Ensure that each guest has a fast, friendly, checkout; Be responsible for o

BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor. Maintains the patients safety through communication to other patient care support staff during the EEG if neededContacts higher level staff as appropriate for problems within the EEG unit. Fosters teamwork with trust, support and c

Five Below - JobID: JR72854 [Store Manager] As a Support Lead at Five Below, you'll: Assist with direction of the Front End Leads and sales associates of the store while the Manager on Duty; Assist with Front End Operations; Ensure that each guest has a fast, friendly, checkout; Be responsible for o

PSL Cares Program provides financial support to employees with health-related needs! (FT/PT).

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Significant experience as a Computer Operations Operator in a large data center.

Ability to operate, use, and interpret data from a wide variety of equipment to perform anesthesia care as well as necessary perioperative or operating room care to support the safety and well-being of the patient while they are under the direct care of the CRNA or PA-AA. Basic Life Support (BLS) ce

Discover Your Career at Emory University.Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future.We welcome candidates who can contribute to the excellence of our academic community.Under supervisi

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life.

Participates in the provision of quality system support services for University System of Georgia end users. Supports users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, an

In this hands-on role, youll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery. Proven experience in 1st/2nd line IT support. Provide 1st and 2nd line support for hardware, software, and network iss

Provide end-user support and training as needed. This role involves building, integrating, and optimizing SharePoint Online applications while supporting existing solutions and collaborating across Agile teams. Collaborate with front-end developers to deliver responsive, user-friendly interfaces.

The Safety & Technical Training intern will work with management to support Georgia Transmission Corporation's safety education and technical training programs. This position will develop corporate safety communications, as well as support the review, revision, and drafting of safety-related policie

Senior Lead Software Engineer- Founding Software Engineer.At Apps Accelerator, were building an AI-first venture studio a place where great ideas, intelligent engineering, and entrepreneurial energy collide.Based in Alpharetta, GA, were designing and launching the next generation of AI-powered web a

The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement. Support Lead - Product Support. The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficie

Provide end-user support and training as needed. This role involves building, integrating, and optimizing SharePoint Online applications while supporting existing solutions and collaborating across Agile teams. Collaborate with front-end developers to deliver responsive, user-friendly interfaces.

Remote – Preferred states: NC, FL, CO, WA, PA.Permanent / Direct Hire / Full-time.Only candidates who do not require sponsorship now or in the future will be considered.We are seeking a Principal Software Engineer to serve as both a hands-on technical leader and the primary architect of core syste

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

Atlanta, GA (onsite first 90 days, then hybrid 2 days remote per week).Comprehensive healthcare coverage (medical, dental, vision, life, and supplemental insurances).Short- and Long-Term Disability (STD/LTD).NET Developer to join a growing software development team building enterprise-level applica

The Senior Full-Stack Software Engineer designs, builds, and supports containerized, cloud-native applications on GCP, focusing on scalable architectures and high-quality delivery. Support engineering standards, automation, and overall system reliability.

Bachelors degree in Computer Science, Engineering, or related field (or equivalent experience).

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Support users with Teams-based communication workflow setups during activations and day-to-day operations. Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. Provide support for additional EOC related systems such as Rave and other aler

Support users with Teams-based communication workflow setups during activations and day-to-day operations. Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. This role supports both cloud and on-premises deployments and works closely wi

Atlanta, GA (onsite first 90 days, then hybrid – 2 days remote per week).Comprehensive healthcare coverage (medical, dental, vision, life, and supplemental insurances).Short- and Long-Term Disability (STD/LTD).NET Developer to join a growing software development team building enterprise-level appl

This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations. Support users with Teams-based communication workflow setups during activations and day-to-day operations. Offer real-time use

The Senior Full-Stack Software Engineer designs, builds, and supports containerized, cloud-native applications on GCP, focusing on scalable architectures and high-quality delivery. Support engineering standards, automation, and overall system reliability.

Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. Support users with Teams-based communication workflow setups during activations and day-to-day operations. This role supports both cloud and on-premises deployments and works closely wi