Reconstruction/Restoration Project Manager
18 days ago
Hewitt
Job DescriptionBenefits: • Competitive salary, • Health insurance What does a Restoration Project Manager (RPM) with Paul Davis do? • Celebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members, • Improve your community by serving others, • Continuously learn about improving results and setting proper expectations of others, • Learn new things daily about construction and building homes Team Compensation and Benefits: • Ongoing Leadership Development Program and industry events, • One on One mentorship, • Access to Paul Davis University and regular training opportunities, • Cell phone and computer provided by company, • Company vehicle and gas reimbursement, • PTO and sick days with flexible schedule, • Base commission on projects completed. Our current RPM's yearly pay range from $65,000 to $75,000 depending on their production. No limit to earning potential.Team Qualifications (Requirements):, • IICRC Certification in Water, Fire & ASD, • Licensed Mold Contractor - TDLR, • 2 years leading a team of 4 or more direct reports, • Ability to lead and develop team, • Sound planning and organizational skills, • Excellent communication and presentation skills, • Bachelors Degree or equivalent relevant experience, • Xactimate expertise, • Restoration processes: A solid understanding of mitigation and reconstruction processes for various types of damage, including water, fire, and mold., • Insurance claims: Knowledge of the property insurance industry and the overall claims process., • Subcontractor management: Coordinating and overseeing subcontractors and vendors effectively.Construction project management experience is welcomed if willing to learn a new process. If limited experience but you meet all qualifications, we will invest in your training. Overall Duties Include: • Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible., • Find and validate clients needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on clients willingness to recommend us to friends and family when work is complete., • Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate., • Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services., • Create and communicate the required payment schedule., • Generate and submit client invoices based off agreed upon payment schedule., • Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies., • Validate and ensure a 3-D scan is completed with Production Coordinator, • Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects., • Contour reconstruction work orders in RMS that achieve desired margins goals., • Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments., • Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS., • Communicate and collaborate with Production Coordinator to schedule PD technicians., • Daily supervise PD technicians & Subcontractors to ensure daily goals are met that follow the labor & material budgets., • Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct)., • Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis., • Maintain communication and build trust with Adjuster throughout each project., • Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC/COS), and collect all final payment from customers., • Deliver job file for closing.Secondary Duties:, • Maintain a strong field presence, while balancing the necessary desk work required for admin when in doubt, be in the field., • Participate in on call rotation., • Professionally handle and resolve all complaints in a timely fashion., • Secure necessary permits and inspections., • Validate jobsite readiness for upcoming trades by giving direction on necessary materials to have on-site., • Ensure that all Warranty work on an ongoing basis is completed as it arises., • Recruit, on-board, and retain necessary levels of subcontractors and vendors to complete projects in a timely fashion., • Manually work alongside crews as the need arises., • Provide input to other management based on observations from the field, • Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time., • Follow all other company policies and procedures as communicated in the All-Team Handbook(Employee Handbook)High Level Job Responsibilities Include:, • Participate in marketing and business development as the need arises., • Participate in emergency services when an All Hands-On Deck scenario arises., • Participate in ongoing problem solving and practicing continuous improvement of the department and company., • Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.Hours:, • This is a full-time position., • Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.Skills Desired of Team Member:, • Self-motivated to get results, • Loves working with clients and tradesman, • Effectively schedules ahead while maintaining flexibility, • Thrives under high performance environments, • Excellent interpersonal skills, • Is succinct and professional with written communication, • Loves to work hard, • Enjoys taking care of othersPhysical Requirements:, • Able to lift 50 pounds and carry at least 20 feet, • Able to carry, set and climb a 20-foot ladder up 2 stories., • Able to climb 2 flights of stairs while carrying 30 pounds., • Able to traverse water, fire, and smoke damaged flooring