Housekeeping Inspector
6 days ago
Kansas City
Job DescriptionDescription: DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager STATUS: Non-exempt JOB SUMMARY The Housekeeping Inspector is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. QUALIFICATION STANDARDS Education & Experience: • At least 2 to 3 years of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: DUTIES & FUNCTIONS Essential: • Approach all encounters with guests and employees in a friendly, service oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained., • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office., • Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only., • Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time., • Maintain key control system., • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance., • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire., • Handle items for "Lost and Found" according to the standards., • Be familiar with all Avion Hospitality policies and House Rules., • Ensure the overall appearance, cleanliness and orderliness of staff., • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period., • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment., • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings., • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily., • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed., • Oversee proper and constructive training of Room Attendants., • Motivate, coach, and counsel staff as necessary., • Collect all keys and assignment sheets daily at the end of the shift., • Attend meetings as required by Management., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Monitor all V.I.P.'s, special guests and requests., • Perform any other duties as requested by Management.