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Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA’s School-Based Early Support Program is a collaborative initiative with ACS designed to empower families and promote children's well-being within the school environment. This program offers a range of services and supports directly accessible to families through partnerships with local schools. Position: Case Planner Reports To: Supervisor II Location: 955 Flatbush Ave 4th Floor What The Case Planner Does: Family Support and Advocacy: • Conducts outreach activities to engage families, including those who self-refer, and discuss program offerings and expectations. This outreach prioritizes referrals from partner schools, encompassing educators, support staff, and school-based service providers (health and mental health clinics, after-school programs, community school lead organizations, etc.), and extends to the broader community-based organizations (CBOs) and internal CAMBA programs to ensure a holistic approach to family support., • Collaborates with referral sources, including schools (educators, support staff, and school-based service providers) and CBOs, to gain a comprehensive understanding of each family's unique strengths, needs, and priorities, ensuring a good program fit. In this collaboration, informed consent for information sharing is secured from families to facilitate service delivery., • Builds trusting relationships with clients while maintaining confidentiality., • Develops client goals, service plans, and tracks progress., • Acts as a client advocate with schools, healthcare providers, and others., • Empowers clients to overcome challenges and achieve self-sufficiency., • Connects clients with essential resources and entitlements., • Monitors client progress and updates plans as needed., • May facilitate support groups and events. As a mandated reporter in New York State, prioritizes the safety and well-being of children. This includes: * • Assessing children's safety through observations, interactions, and collaboration with families and school staff., • Promoting children's well-being by fostering a supportive environment, identifying and addressing risk factors, and connecting families to appropriate resources., • Implementing safety interventions and/or services as needed, in collaboration with families and professionals, to keep children safely at home in their communities., • Fulfills all mandated reporter requirements, including:, • Collaboration with ACS staff to report suspected child abuse or neglect and provide relevant information., • Regular communication with other school-based staff (e.g., teachers, counselors, nurses) to share concerns and coordinate child safety efforts., • Manages a caseload of 12 clients effectively., • Maintains accurate documentation (FASP reports, databases)., • Prepares reports and participates in program evaluation., • Recommends case closure based on guidelines. Conducts frequent and regular casework contact with families, adhering to ACS standards. This includes: * • At least monthly contact with all children living in the home., • For families without a CPS history: at least one home visit every three months, supplemented by contacts at schools or community locations convenient for families., • Builds relationships with families from diverse backgrounds., • Identifies at-risk families with school teams., • Educates school staff about the program and target population., • Provides School-Based Early Support services to families for an expected duration averaging 6-12 months. These services are designed to address challenges and promote a healthy family environment that supports children's success in school., • May co-plan and execute school-based offerings in collaboration with the School Outreach Liaison to develop programs, identify needs, and integrate with school plans., • Collaborates effectively with program staff, supervisors, and external partners., • Participates in weekly supervision with Program Supervisor to discuss casework, professional development, and program updates., • Maintains a professional demeanor at all times, demonstrating courtesy, respect, and empathy in interactions with clients, colleagues, and stakeholders., • Presents a professional appearance that aligns with the program's image and fosters trust., • Minimum of two years of experience working with families and children in a community setting., • Strong interpersonal and communication skills, with the ability to convey respect, compassion, and empathy to clients., • Exceptional writing skills for clear, concise, and professional documentation, reports, and communication with various stakeholders., • Excellent organizational skills and ability to prioritize tasks., • Proficiency in Microsoft Office Suite., • Working knowledge of relevant databases and case management systems (a plus)., • Commitment to cultural competency and anti-oppressive practice., • Strong understanding of student support services, including IEPs, 504 plans, and SEL programs. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR 8GciTPBj9A

Job DescriptionAbout the Company Chicory is the leading contextual advertising platform for CPG & grocery, transforming food content into dynamic commerce experiences that take consumers from inspiration to checkout. Our platform reaches 123 million grocery shoppers each month across a network of 5,200+ websites, food blogs, and apps, including The Kitchn, Food Network, MyFitnessPal, and powers 70+ leading retailers through direct integrations and retail media partnerships. By combining engaging media with contextually relevant, brand-safe content, we help CPG brands and retailers connect with consumers in an active mindset during high-intent moments—whether they're discovering new recipes, planning meals, or building grocery lists. From curiosity to conversion, Chicory enables brands to show up in the moments that matter most, delivering full-funnel outcomes with ease. Recognized as a 2025 Best Workplace by Inc. Magazine and as a 2023 Fastest-Growing Private Company in America by Inc. 5000, we believe that what sets Chicory apart is our diverse experiences and skillsets coupled with our shared values. Learn more at . About the Role As our Senior Account Executive, you will directly contribute to the growth of the business and our long term success through the expansion of our client base. You'll own all aspects of the sales process including prospecting and outreach, pitching to prospective clients, answering any client questions, working with our media planners to create strategic media plans, and re-signing deals with Chicory. Responsibilities • Proactively identify potential clients, pitch Chicory products, and consistently achieve or surpass quarterly outreach, meeting and revenue targets, • Cultivate impactful and trusting relationships with shopper marketing leads, media agencies and CPG clients on your dedicated account list, • Create and execute a detailed sales strategy, including prioritizing an account list, setting email outreach goals, conducting cold calls, and generating leads, • Manage own work-flow, meet deadlines, and produce accurate forecasts, • Understand client needs and deliver tailored solutions to drive successful partnerships, • Track and negotiate contract renewal terms with a customer-centric approach, • Collaborate with other departments including Marketing, Client Success, Campaign Management, Strategic Partnerships, and Product to drive client satisfaction, growth, and long-term partnerships, • Stay updated on Chicory's current and upcoming products to ensure clear communication and alignment with our clients' evolving needs, • Share ideas and client needs with Product, Engineering and Strategic Partnerships teams to help shape our product roadmap and meet evolving client needs, • 5+ years in digital/online media sales experience, • Deep relationships and knowledge within the CPG and shopper marketing industry, • Demonstrated success in delivering against sales goals in the CPG or shopper marketing space, • Ability to understand the digital landscape and convey our solutions in an easy-to-understand way, • Experience negotiating, structuring, and closing complex deals, • Adaptable mindset, recognizing the dynamic nature of the business and the need for reprioritization as needed, • Impeccable organizational skills and extremely detail oriented, • Proficient in creating and presenting Powerpoint decks, • Comfortable with a book of business consisting of 80% cold accounts Benefits & Perks Focusing on your health and wellbeing: • Comprehensive healthcare benefits, including dental + vision plans, • Flexible paid time off policy for vacation, sick days, mental health days, and more!, • 14 paid holidays + flexibility to take paid time off for any other holidays you observe, • Employer-paid membership to One Medical, • Annual learning & development stipend, • Flexible remote and hybrid work style arrangements, • Fun and friendly office in NYC stocked with free snacks, • Virtual and in-person outings and fun activities with our amazing team, • Competitive compensation package, including base salary + stock options, • Flexible Spending Account (FSA) + Health Spending Account (HSA), • 401k retirement plan, • Commuter benefits At Chicory, we know that we are strongest when every person is valued, respected and treated with dignity. We actively put aside assumptions and judgment and work to make space for all points of view. We do serious work but don't take ourselves too seriously. We consider our playful spirit a competitive advantage to building better relationships and finding the smartest solutions. We produce the best results by hiring smart people and giving them the space, safety and the resources to do their work. We are building a company people love working with and working at. Our Commitment Statement to Diversity, Equity, Inclusion, & Belonging At Chicory, diversity, equity, inclusion, and belonging are key ingredients in our recipe for success. Our diverse experiences, backgrounds, identities, and ways of thinking elevate the level at which we operate; this allows us to innovate in old-school industries by looking not at how things have been done, but how they should be done. We are building a workplace built on merit and equity where every one of us has a voice at the table. Our Values • Operate with Empathy, • Embrace Individuality, • All Hands on Deck, • THINK, • Be Good People: We bring the best out of each other by being good to each other. We operate with empathy, respect and integrity. We balance confidence with humility. We believe we can build a great company and have fun doing it., • Seek to Understand: Leaders seek first to understand, then to be understood. Instead of, • demanding things of others, or throwing orders around, we ask probing questions to understand where others are coming from. Leaders are collaborative and strive to solve problems together., • Own It: Leaders are owners. They take full responsibility for their areas of the business. They actively seek out ways to make improvements and create efficiencies. They catch and fix issues before they are pointed out to them. They don't take the role of bystander. They take pride in the work that they do., • Bias for Action: Time will always be the limiting factor and indecision stifles progress. Most decisions are reversible. Leaders act today instead of waiting until tomorrow. The biggest mistake we can make is to be afraid of making mistakes., • Separate Your Ego From Your Position: Great leaders actively seek out reality and are willing to change their stance. They promote positive conflict and let the best decisions come to light, even if it may cause them pain. They can admit when they are wrong and commit wholeheartedly to decisions once they are made. They fight for the greater good of the company, not themselves., • Hold High Standards: The quality of products, services and processes determines the speed at which we can operate. Leaders set high standards for themselves and their teams. They hold these standards with conviction and actively communicate when they are not being met., • Have a Beginner's Mind: Just because something has been done a certain way doesn't mean it's the best way. We actively take moments out of our day to reflect on the past, present and future. This allows us to look at each challenge with a fresh perspective and welcome viewpoints that challenge the status quo., • Be Deliberate: Great leaders are intentional with their words and actions. We are direct. We avoid overcomplication. We strive to accomplish more with less., • Expand Your Knowledge: Leaders have a deep understanding of the business and the industry we operate in. They know how their skills impact their role, how their role impacts the business and how the business impacts the industry. They take time to read the world to anticipate the future. They are always improving themselves and those around them.