Customer care manager jobs in Edison, New Jersey - Page 2Create job alerts

Job DescriptionDescription: Title: Customer Care Manager Reports to: Director of Operations Summary: The Customer Service Manager ensures quality of services and customer satisfaction among VRC operations. This position will lead a team of customer service representatives to be the face of VRC for all customer requests – be they orders, comments, or complaints. This position is responsible for maintaining full staffing in a fast-paced business environment while providing excellent customer experience for all existing and potential VRC customers. Essential Functions: • Identify and rectify problems, bringing them to the attention of management when necessary., • Maintain full staffing levels, keep staff hours within target range, train and motivate staff, and perform reviews., • Prepare assignments and manage satisfactory completion of these assignments by the data entry employees., • Communicate with staff about changes in policies, procedures, and other pertinent information., • Responsible for providing courteous and attentive treatment to all customers’ needs by presenting a professional and positive company image., • Handle and resolve all customer problems., • Interact with customers in person, over the phone, and via email., • Handle/coordinates special customer requests., • Follow up with customers and vendors as needed., • Take phone orders and process uploads., • Detail oriented and organizational skills to meet deadlines., • Strong organizational, interpersonal, and communication skills, • Possesses problem-solving skills., • Can work both in a group setting and individually., • Ability to write well., • High School Diploma, • Must be willing and able to write and communicate in English., • At least 2 years of supervisory experience in Customer Service, • Must have a flexible schedule including being on-call after hours, on weekends, and, • holidays., • Well-organized and responsible

Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude

Job DescriptionDescription: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: • Train, explain tasks, and assist in the solution of customer problems., • Answer incoming phone calls, faxes, emails and respond to customer requests., • Identify and assess customer’s needs to achieve satisfaction., • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution., • Go the extra mile to engage customers., • Key in new box information for all accounts., • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts., • Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder., • At the end of each month, responsible for storing the previous month’s files in VRC boxes., • Work on special projects as required by the Customer Service Manager or Director of, • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered., • Must have some computer knowledge., • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management., • Ability to work with external customers, potential customers, vendors, and suppliers., • Able to retain knowledge of services lines, prices, and delivery times., • Ability to multi-task, prioritize and manage time effectively. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: • One (1) years’ experience., • Knowledge and ability-English and grammar., • Pleasant telephone voice/manner., • Ability to operate simple office equipment sufficiently to perform the job., • Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy., • Must have proven customer support experience.

Job Description Job Title: Treatment Plan Coordinator Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is seeking to hire a Treatment Plan Coordinator who is customer focused, compassionate, and dedicated to facilitating solutions to patient’s dental health needs. This Treatment Plan Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients. Duties and Responsibilities • Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service, • Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit, • Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit, • Present and explain all treatment plans involving out of pocket costs to patients, • Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone, • Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc., • Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current., • Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options, • Assist in identifying, alerting front desk, and collecting previous balances and current copays, • Performs miscellaneous job-related as assignedQualifications:, • Dental Experience required, • Excellent written and oral communication skills, • Computer competent and ability to work a multi-line phone system, • Professional and compassionate demeanor, • Enthusiastic and outgoing personality, • Willingness to go above and beyond to ensure patient satisfaction Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR 6vVpCwq0gp

Job Description Job Title: Assistant Dental Office Manager Department/Location: Operations Reports to: Regional Vice President FLSA Status: Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is in need of an Assistant Dental Office Manager who is looking to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with a great benefit package. As an Assistant Dental Office Manager, we give you the tools and support needed to ensure you are in the best position to be successful. A ProSmile Assistant Dental Office Manager is a unique opportunity to join a practice that is part of a larger growing organization and offers the ability to move up and take on higher positions within the company. Duties and Responsibilities: • Maintains control of patient scheduling, • Addresses and resolves patient complaints, • Reviews patient charts making corrections with posting if needed, • Takes on the responsibility of the Treatment Plan Coordinator in some offices, • Has working knowledge of all insurances; handling of claims, attachments for claims, • Maintains collection controls and systems, • Oversees daily closeout functions as well as daily deposit with the corporate office, • Coordinates end-of-month functions with the corporate office & Dental Practice Manager, • Monitors patient A/R, • Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings, • Coordinates staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager, • Contacts maintenance for all office equipment in need of repair for optimum function, • Following up on unresolved task, • Performs miscellaneous job-related duties as assigned, • Coordinating office needs with Dental Practice Manager, • Assistant Dental Office Manager - Qualifications, • High School diploma or GED required, • Experience using Outlook, Word Excel preferred, • Easily able to learn new technologies and systems required, • Work experience in an administrative function and/or customer facing role required, • Working knowledge of dental or medical front desk duties and responsibilities preferable, • Previous dental office management work experience preferable, • Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR dF2kIw3RF7

Job Description We are currently hiring entry level individuals with a customer service & sales background for the Business Sales Account Manager position. We have found that candidates working in retail, restaurant, hospitality or customer service positions are very easy to train for our Business Sales Account Manager position. We specialize in areas of customer renewal, customer retention and customer acquisition. Visit our Website Our firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our clients are Fortune 100 companies that want us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. It is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationships. Business is about more than just setting goals and making sales. At our company, we believe that business is about developing relationships with our partners and providing them with top-quality products and the services they need. As our business sale account manager, you'll be responsible for arranging the deals that makes this a reality. If you want to put your ambition into practice and be rewarded for doing so, our business development manager position may be right for you. We invite qualified candidates to complete an application and learn more about our company. Together, we can take the company to the next level. Job Responsibilities • Build relationships with potential clients by seeking out their needs and offering solutions that our company can provide them with., • Attract interest in products and services by advertising, networking, developing relationships and listening to feedback., • Acquire new accounts through networking and outreach targeted at potential new clients, • Set goals to ensure that sales quotas are met and all business team members are performing adequately., • Meet the needs of clients by taking the time to communicate with them and understand how their business operates., • Maintain client satisfaction by keeping quality of products and services high and meeting new client needs that may have arisen. Job Skills & Qualifications Required • Bachelor's degree or higher in business, marketing or sales, • Prior internships experience is a plus not a must, • Superior written and spoken communication abilities, • Strong work ethic and time management skills, • Prior experience in a management role zbI6LHYK30

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary Responsible for overall Branch operations, Team Handling, and profitability of the branches Motivate and work alongside with the branch team to achieve set targets/Gold Loan growth Month on Month. Responsible for canvassing and marketing all financial products of the company. Responsible for the security and safe custody of valuables in the branch such as Gold, Cash etc. Building relationship with Customers and prompt recovery of loans/ interest and control on NPAs. Connecting with social/residential/clubs/organization.

Job DescriptionCompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers Edison, East Linden, East Brunswick, Bridgewater, Somerset and surrounding areas. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. Responsibilities • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives., • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call., • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers., • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities, • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution., • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.Qualifications, • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required, • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required, • Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Provides impact with ideas for the larger organization and anticipates and responds to changes., • Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments., • Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies., • Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries)., • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan. Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. * This job is eligible to participate in our long-term incentive programs Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Job Description Assistant General Manager Location: North Brunswick, NJ We're excited to announce the opening of our brand-new store in North Brunswick this January! This is your chance to join our team from the very beginning and help us bring Liberty Cannabis to New Jersey. If you're passionate about retail and cannabis, we'd love to have you on board as we launch and grow together. We are Growers, We are Wholesalers, We are Producers, We Are Budtenders, We are Retailers, We are Partners, and We are Hiring Your Impact: Deliver a friendly, welcoming, and memorable Liberty experience for every customer and teach, coach, and mentor the team to do the same. Drive the business with winning sales strategies, including leveraging promotions, pricing, product changes, vendor days, etc. Attract, retain and develop a high performing customer-centric team that is passionate about cannabis, our products, and our customers. Always be analyzing the business, product insights, and feedback to find creative and out of the box ideas to enhance store performance. Your Strengths: You are welcoming and inclusive of others, value individual differences, and love leading a winning team. You have experience with operating a point-of-sale system, cash handling, and have meticulous attention to detail. You are great at adapting and multi-tasking, showcasing your ability to handle multiple responsibilities efficiently Demonstrate strong ethical standards and sound judgment in decision-making and are an excellent communicator. If we are EMPATHETIC, HONORABLE & ACCOUNTABLE And we grow ourselves and business with GRIT then we will be CHAMPIONS OF CANNABIS Why Join Us: Holistic Industries offers a comprehensive benefits package, including competitive base pay, a monthly bonus program, and medical, dental, and vision coverage. We also offer a team member discount in our stores, a Health Savings Account, pet insurance, a stock option service award program, and a 401(K) with a company match. Additional benefits include company-paid short term and long-term disability, life and AD&D insurance and mental health and urgent care services. Team Members can also take advantage of our referral program and generous paid time off (PTO). NJ Pay Range$60,000—$70,000 USD

Job DescriptionDescription: The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well answer the telephone, complete registration, and conduct intake as needed. The PR directs patients to the appropriate destination, answers questions, and explains processes, as well as reviews required documentation and checks eligibility. Most importantly, the PR supports the mission and vision of the Zufall Health Center. Essential Functions, Duties and Responsibilities • Consistently adheres to all departmental policies and procedures, • Conducts all aspects of job in a professional and ethical manner, • Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need, • Completes assignments in a timely and efficient manner., • Maintains high level of confidentially., • Works collaboratively with team members to assure the optimal outcomes of care and service., • Utilizes departmental resources prudently and appropriately., • Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center., • Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues., • Keeps manager or supervisor informed of work related issues at all times., • Performs additional duties as determined by supervisor. Specific Duties Interaction with Patients • Greets all visitors to the facility and directs them to their appropriate destination., • Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone., • Answers the telephone and makes appointments or responds to inquiries., • Ensures that the patient brings all supporting documentation to visit., • Reminds patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments., • Explains processes and forms to patients as needed., • Conducts eligibility checks on insurances., • Collects payments from patients, enters the payment in eCW and prints receipts for patient. PR’s are responsible for the money they collect and ensuring that it is locked in the safe or locked drawer at their desk or in supervisor’s office at all times. Keys to drawers are never to be left in the open., • Communicates with the medical staff regarding patient’s visits., • Assists with printing out requisitions or other forms as needed., • As PR’s are in the public areas, they should present themselves always as professional and friendly, and act as a team player in all situations. They are responsible for keeping their personal areas and their surrounding public areas neat and clean and should routinely “straighten up” during the day., • Appearance of attire and possessions: PR’s should keep their “scrubs” that they wear in good condition, clean and neat. Only Zufall jackets are to be worn over scrubs. Wearing of personal sweaters or sweatshirts are not allowed. Only white T shirts are allowed under scrubs and clean sneakers are to be worn. No personal clothing or possessions are to be visible at their desk or on the back of the chair. This includes cell phones which should never be taken out, for any reason in an area where patients are allowed, regardless of whether or patients or visitors are present., • PR’s are hired as a PR I. They remain at this level during their initial training and after three months of employment are required to take an exam which covers all of the material that is required to perform their duties. It includes but is not limited to customer satisfaction, telephone encounters, refill processes, insurances, registration of patients, special population definitions, HIPAA, compliance and Zufall policies and procedures., • Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual., • Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department., • Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position. Requirements: • Has knowledge of computer software programs such as Microsoft Word, and electronic medical records., • Have excellent customer service skills., • Be able to work with very little supervision., • Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent, • changes in insurances rules and coverage changes., • Be able to understand, carry out, and remember verbal and written instructions., • Bilingual English and Spanish required. Education, Training and Experience • High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred, • Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of, • Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed., • Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances., • Experience in a clinical/ambulatory care setting preferred

Job DescriptionBenefits: • Company parties, • Competitive salary, • Employee discounts, • Flexible schedule, • Free food & snacks, • Free uniforms K9 Resorts Luxury Pet Hotel () strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry. Job Description The Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld. Essential Job Functions: Fluent in Microsoft Office and well-versed in computer usage Willing/able to learn new computer programs easily Very customer service-oriented Able to use downtime effectively Greets all customers coming into the building Performs Check In/Check Out and reservation procedures in the POS system Accepts payment from customers Takes custody of pets and makes sure they are properly placed in the building Answers telephone inquiries Works closely with the management team to handle small office tasks Provides tours of the facility to potential customers when necessary Responsible for feeding and medicating of all dogs Provides personal playtimes for dogs when such a service is requested Takes dogs outside for elimination breaks Performs body checks to search for pre-existing conditions and/or injuries Has the ability to perform the following tasks at the request of the General Manager/Owner Sanitation of all boarding and daycare accommodations Monitoring Daycare Bathing QUALIFICATIONS: Education and Experience: High School diploma or equivalent Previous pet care experience is preferred but not required Some weekend and holiday hours are required Computer skills including knowledge of Microsoft Windows. Proficient written and spoken communication skills. Must be able to communicate with all types of people, remain calm, mediate and problem solve Must be of moral and ethical character High level of emotional intelligence Salesmanship personality and comfort Ability to multitask Strong ability to adapt to change and support company directives A Can-Do - It is my job attitude Outgoing, positive, enthusiastic personality Must demonstrate love for dogs Well-organized and efficient Benefits We offer competitive pay, opportunities to advance, and a 50% discount on all services. Salary: $16-17 per hour Benefits: Employee discount Paid training Schedule: Monday 1pm-7pm Tuesday 1pm-7pm Thursday - 1-7pm Saturday - 6am-6pm Fanwood, NJ 07023: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Required) Job Types: Full-time, Part-time