Customer experience manager jobs in East Orange, New Jersey - Page 14Create job alerts

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Uncommon Schools is seeking a Senior HVAC Technician (Snr HVAC Tech) to join the charter network’s New Jersey Facilities team. This position provides an opportunity for an experienced HVAC technician with at least seven (7) years' relevant experience to work with a dedicated facilities group, deepen his/her technical skills, and help ensure that Uncommon provides well-maintained, comfortable, and safe educational facilities for our students and staff. Uncommon’s portfolio in New Jersey comprises buildings constructed from the very early 1900s through the early 2020s, operating HVAC systems dating from 1966 to the recent past few years. As ambient comfort is essential to a productive learning and teaching environment, the impact of this individual’s attentiveness will be felt and deeply appreciated across the region. Reporting to the Senior Manager, Facilities Management Team, the Senior HVAC Technician will perform all technical work necessary to inspect, maintain, repair, and modify HVAC system in our buildings. With expertise in HVAC – and to a lesser extent in construction and plumbing – in multi-family, schools, and commercial buildings, the successful candidate will be responsible for conducting minor HVAC projects and managing larger ones and ensuring they are completed on time and within budget. The Snr HVAC Tech will partner with senior Facilities team members and outside consultants on the planning, coordination, and supervision of mechanical construction and repair activities implemented by outside vendors, will ensure project timelines are met and ensure quality control standards are followed, mentor junior staff, and handle all HVAC-related communication with stakeholders. Uncommon values candidates who have the drive and ability to work hard, are highly self-motivated, are eager to take on and implement assignments and projects, and have a strong commitment to customer service and satisfaction. Safe, efficient, healthy, clean, comfortable, and reliable buildings are essential to Uncommon’s mission to deliver an excellent education to our students and a comfortable working environment to our dedicated staff. As a member of the NJ Facilities Team, the Senior HVAC Technician will • maintain current knowledge of the National Standard HVAC Code and other applicable building codes and perform all facets of the HVAC trade in accordance with those codes and in a safe and effective manner, • diagnose problems with HVAC systems, evaluate solutions to remedy issues, and provide sound recommendations to supervisors, • in emergency situations take immediate steps to contain the problem and restore the system to sound working condition, • in emergency situations maintain clear and consistent communication with stakeholders to apprise them of steps being taken to address the issue, • troubleshoot and repair all HVAC type systems currently available in the market, • maintain records of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk), • assist onsite Facilities Managers and General Maintenance Workers with work projects or special assignments, • respond to campus emergency calls after hours as needed, • perform other duties as assignedQualifications Required Technical Skills: • Significant journeyman-level HVAC experience along with the trade knowledge to effectively understand and perform all facets of the HVAC trade in accordance with the National Standard Plumbing Code and other applicable codes, • Strong background in commercial heating projects large and small, including hot water boilers and gas furnaces, • Ability to read as-built plans for all buildings in portfolio, • Ability to read and interpret construction drawings, specifications, submittals, cut sheets, layouts, technical manuals, schematic drawings, and other HVAC-related trade documents, • Advanced knowledge of BMS systems and system operations, • Ability to procure replacement parts as needed to make all necessary repairs, • Ability to properly and safely use the tools of the trade and carry out all tasks expected of a Snr. HVAC Technician, • Ability to troubleshoot and repair refrigerant-driven cooling and heating equipment (heat pump systems), • Ability to troubleshoot and repair water-driven heating and cooling equipment, • Ability to troubleshoot and repair water or glycol pump systems, • Ability to troubleshoot and service chillers and cooling towers, • Ability to change filters and belts and clean coils as needed to ensure proper functioning of units, • Ability to troubleshoot and implement recommended repair/replacement of, • gas valves, • economizer motors and dampers, • compressors and contactors, • dampers, • chilled water and hot water pumps, • glycol injection units, • Bachelor’s Degree equivalent or seven plus (7+) years of experience in the HVAC field, • Evidence of progressive responsibility and experience in HVAC field, with four plus (4+) years as head technician, • Ability to handle multiple projects simultaneously, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Familiarity with OSHA and other Life Safety codes, etc., • Computer skills necessary to operate BMS system, • Facility with Microsoft office suite, • Strong organizational skills, attention to detail, and follow-through, • Ability to communicate effectively verbally and electronically with facilities staff, school staff, and vendors, • Available to work nights and weekends when necessary, • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities, • New Jersey low pressure black seal boiler, HVAC or other certificate, training, or licenses a plus, • Carry a current EPA card enabling technician to dispense of refrigerants, • Valid driver’s license and vehicle The physical requirements outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this position. • Stand or walk for up to two (2) hours at one time, up to eight (8) hours per day, • Sit for fewer than two (2) hours during an eight (8)-hour day, • Lift or carry up to 35 pounds frequently and 100 pounds occasionally, • Lift up to 100 pounds to waist height and up to 35 pounds in a range of motions from floor to overhead, • Frequently use hands for simple grasping, fine manipulation, pushing or pulling, • Occasionally climb stairs or ladders, dig, or pull with forces up to 100 pounds, • Frequently bend, squat, kneel, knee stand, lift overhead, reach overhead, push, or pull, • Work outdoors in a variety of temperatures and environmental conditions, • Demonstrate a relentless drive to improve the minds and lives of students in and out of school, • Demonstrate a commitment to the schools’ rules, regulations, and safety procedures, • Implement and enhance the school’s systems and culture Create high accountability for oneself as well as for building staff and vendors Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $43/hr to $50/hr. Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. Benefits • Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO, • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • New Jersey Pension program, • Paid leave of absence options (parental, medical, disability, etc.) At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Addresses customer concerns and issues promptly, ensuring a positive customer experience. Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Responsible for promoting an excellent customer experience.

Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting

Victoria's Secret - 30 Mall Drive W [Department Supervisor] As a Customer Experience Manager at Victoria's Secret, you'll: Be responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling; Manage labor hours w

Five Below - 1255 Raritan Road - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers. Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. Responsible for opening and

Up to $25-hr / Flexible Schedule / Health-Dental-Vision / PTO + Parental Leave - As a Customer Service Associate at Tandem Vet, you will: Provide exceptional customer service by answering incoming calls, responding to emails and live chats in a timely and professional manner; Troubleshoot and resolv

We're partnering with our client, a leading retail retailer, to find a talented Account Manager for a contract, hybrid role in Hoboken, NJ. This opportunity is ideal for those experienced in managing advertising campaigns within a dynamic and fast-paced environment. Account Manager Responsibilities:

Generous Pay / Flexible Schedule - As a Customer Service Representative, you will: provide exceptional customer service to clients via phone and email; troubleshoot technical issues and provide solutions in a timely manner; accurately input and maintain customer information in the company database;

Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from customers; Ensure accurate order entry and ti

Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document interactions and follow up as needed; Collabora

Partner with cross-functional teams including Business Development, Finance, Operations, Merchandising, Customer Experience, and Food Safety to deliver seamless customer experiences. Working closely with leadership, the Account Manager will focus outreach efforts on the most strategic customer segme

Our client is seeking a customer-focused Key Account Manager to support and grow key foodservice and distribution relationships across the United States. Bachelor's degree or equivalent professional experience. Travel occasionally for customer meetings and industry events.

Experience working with large retail or big-box customers. Our client is seeking a Key Account Manager to support and grow relationships with major retail and big-box customers across the United States. Customer-focused with strong relationship-building skills.

We are seeking an experienced Account Manager from another CPA firm specializing in clients in the Entertainment industry. The Business Account Manager is an experienced Senior Accountant/Jr. Comfortable communicating with music managers, agents and attorney's.

LAZ Parking - - Responsibilities: Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base; Respond to customer phone calls, voice messages and emails promptly; Guide customers through the pe

Enterprise - JobID: 543561 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Bank Clothiers, you'll: Handle and accurately follow standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions; Incorporate suggestive selling techniques when assisting customers and responding to any customer inquiries and needs; Assist

As a Customer Service Representative - State Farm Agent Team Member with Rami Attieh - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Previous customer service experience preferred. We are located in Bellev

Wawa - - Responsibilities: Greet and engage with customers to ensure their needs are met; Prepare food items such as breakfast items, built-to-order sandwiches, specialty beverages, and pizzas; Operate the cash register and handle payments; Activate fuel and gift cards, assist with lottery and age

Kennedy Boulevard - Responsibilities: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise; Receive merchandise and help with unl

Raising Cane's - - Responsibilities: Hire entry-level customer service associate for fast-paced restaurant.

As Account Manager - State Farm Agent Team Member for Hemant Jiwnani - State Farm Agent, you are vital to our daily business operations and customers' success. Oversee the resolution of complex customer issues. Experience in insurance sales or account management preferred.

Experience dealing with many products, SKUs and complex processes. About the Job Account Manager NJ. These accounts are all current customers so no cold calling is required!.