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Job Description The Company: GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City area’s leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development. The Role: The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems. Responsibilities: • Design, implement and maintain server and cloud-based computing solutions, • Provide expert technical support to clients, resolving any issues related to their systems, • Analyze and optimize system performance, identifying areas for improvement, • Create and maintain documentation of system configurations, procedures and troubleshooting guides, • Stay up-to-date with emerging technologies and trends in the field of systems engineering, • Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems, • Experience with disaster recovery and regaining access and functionality to IT infrastructure, • While this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area.Requirements:, • Ability to communicate effectively with organizational personnel and clients., • Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)., • Adapt easily to rapid changes in requests, processes, and procedures., • Ability to set goals and prioritize tasks., • Uses an objective, logical, rigorous, and detail-oriented approach to work., • Resolves problems promptly, accurately and in such a way as to prevent future occurrence., • Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines., • Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters., • Strong attitude and desire to learn new technologies., • Maintain current skills and strive to acquire new technical knowledge based on current industry trends., • Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision., • Must work well in a team environment and participate in working meetings, • Hybrid position – Based in NYC area, occasional client visits are an integral part of this role, • Must maintain a clean and presentable work environment for video calls when working from home as well as in the officeCore Technical Knowledge:, • On-Prem Exchange, • M365, • Cybersecurity Applications, • Amazon Web Services, • Microsoft Azure, • Google Cloud Platform, • Cloud Software, • Google Workspace, • PowerShell, • Manage and maintain DNS infrastructure, • VDI Administration, • MFA Administration, • MDM Solutions, • Experience with NOC software and PSAs, • Experience with router/switch implementation, • VoIP systems, • Knowledge of disaster recovery, • Scripting or programming experience, • Experience with cloud servers Education and Experience: • A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)., • Systems administration: Proficiency in managing and maintaining computer systems., • Network protocols: Understanding of network communication protocols., • Hardware configuration: Knowledge of configuring hardware components., • Software deployment: Ability to deploy and manage software solutions., • Scripting languages: Excellent scripting skills using languages., • Security knowledge: Familiarity with system security practices., • Remote work, • Professional Development stipend, • Health Insurance Visa sponsorship for this role is currently not available.

Job DescriptionWhy NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS A SALESFORCE BUSINESS DEVELOPMENT REPRESENTATIVE YOU WILL HAVE THE OPPORTUNITY TO: • Drive incremental sales pipeline and support existing customer requests, • Work with Demand Gen to build and execute ABM Campaigns with prospects, • Follow up and create relationships with our Salesforce, Amazon, and CLM Partner networks, • Build an accurate sales pipeline via calls, emails, and face-to-face interactions, • Work closely with the sales team to manage the life cycle of a client and/or opportunity, and accurately track customer interactions, information, and updates in Salesforce, • Use prospecting strategies to lead initial outreach to prospects, • Identify the needs and challenges of the prospective customer, • Schedule discovery meetings for sales representatives and prospects, • Work collaboratively with Demand Generation, Partner Comms, and Sales to generate demand from marketing/campaign initiatives, nurture relationships with our partners, and help our Account Executives in managing our house account list, • Log and track meetings generated from BDR follow up in Salesforce, • Support the Sales team by writing BASHOs for them to leverage in their own patches, • Drive the new business, strategy, and business objectives within over 100 of NeuraFlash, Part of Accenture's base/house accounts, • Be an impactful team member of the sales organizationQUALIFICATIONS:, • Bachelor's Degree or equivalent relevant experience, • Familiarity with Salesforce CRM, • 1-3 years of sales, business development, or inside sales experience (preferably in Saas, AWS, or Salesforce ecosystem), • Hunter mentality and driven to find key stakeholders and new business opportunities, • Competitive nature and confident demeanor- we want someone who is not afraid to speak with high level customers!, • Passion for contributing to the growth and overall success of the business, • Track record of being a high achiever in past organizations (school, past work experience, volunteering, athletics, etc.), • Required to work from our NYC office at least 1x/week Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What's it like to be a part of NeuraFlash, Part of Accenture? • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team., • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients., • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done, • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small., • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Job DescriptionVevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With 22 billion views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon Prime Video, VIZIO WatchFree+, Foxtel, Hulu + Live TV, Sling Freestream, and Rakuten TV. About the role: We’re seeking a Associate Media Sponsorships Analyst to join our small team of talented Revenue Operations specialists that are working to maximize profitable revenue and provide best in class support to the larger Sales organization. This Associate Media Sponsorships Analyst role will report to the Senior Director, Inventory, as part of the larger Revenue Operations/Sales organization. The Associate Media Sponsorships Analyst will have the opportunity to help create, position & manage Sponsorship opportunities in an effort to drive revenue growth & provide best in class customer service to Sales organization. As a member of the Revenue Operations team here at Vevo, you’ll be working alongside super talented individuals that will both inspire you and challenge you to think about things like strategic sales planning, inventory forecasting/utilization, and ad product pricing/packaging in ways you hadn’t imagined. We often take time as a team to review new industry trends and advancements, and think critically about various things happening in the world around us that may impact the ways we decide to be more strategic as a team overall. We have a phenomenal team made up of accomplished individuals from Inventory Analysts, Campaign Managers to Sales Operations specialists, and we’re excited about having you join us! This is a full-time / Hybrid position and is based at our office in New York. We are in a convenient location in Times Square, accessible from Penn Station, Port Authority & Grand Central, as well as a host of subway options. As a member of our team, you will" • Collaborate with C&P on content releases & upcoming projects., • Manage the Premieres Grid & daily collaboration with label team on details., • Artist Affiliation/Conflict oversight, including sales communications & tracking., • Develop, package & roll out Artist Franchise packaging in collaboration with Marketing Solutions., • Manage internal “Diamond” process with Sales Leadership to ensure frictionless packaging rollout., • Management of the Sponsorship Tracker & future development/evolution., • Support development of roadmap of Editorial Sponsorships packages & programming quarter by quarter in collaboration with Marketing Solutions., • Resource for all Pre-Sale Sponsorship questions pertaining to packages, availability & solution making., • Support all Post Sale management elements; bumper creation, sold emails, scheduling, POD communication support., • Support Inventory Analysts in forecasting in Stargaze; artist bookings & sponsorship delivery management., • Artist Forecasting oversight, delivery analysis & tool creation., • Conflict resolution, both proactive & reactive. Requirements, • Proficient in Excel & Powerpoint., • Strong Attention to Detail & Organizational Skills., • We're a fun, energetic, and tight knit team., • We really enjoy music and technology, • We have excellent compensation and benefits packages., • We offer a 401K Match, • We have premier access to music content and new releases of original media content., • We love to give away concert tickets to live music - not to mention live Vevo-produced musical performances, • We have a fully stocked kitchen and bar.

Job DescriptionCloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference.Cloaked is creating the first ever consumer based privacy eco-system that offers complete data ownership, without sacrificing user experience. About Cloaked Cloaked gives you the ability to auto-generate an identity with a single click from our best in class password management solution. Users can generate masked emails, phone numbers, passwords, and soon credit cards. We are dedicated to building innovative solutions that allow users to stay private online. If you’re a Product Manager with experience in fintech companies, specifically with payments or cards, you should apply! What will you do? -Own the development, user experience, management, and growth of the Cloaked Pay suite-Define and implement internal operations and processes required to efficiently launch and run Cloaked Pay-Create and execute a concrete GTM strategy for a successful Cloaked Pay launch-Collect and analyze product data to continuously grow and adapt the product based off of consumer insights-Work closely with departments like Engineering, Marketing, Customer Service, and Regulatory Affairs to achieve broader company goals-Interface directly with customers to gather feedback and derive strategic decisions off of trends and data-Manage relationships with bank partners, attend vendor and partner meetings, and navigate regulatory requirements to ensure compliance and optimal collaboration-Foster a culture of creativity and experimentation within teams, encouraging innovative approaches to product development and problem-solving while -Communicate progress, challenges and timelines to key internal and external stakeholders What skills and experiences will help you? -Knowledge of payments and servicing fundamentals-A background in consumer-based SaaS product management in a startup-Track record of successful product scaling in the fintech industry-Data skills: Comfortable with SQL. Be able to identify, interpret, visualize, and improve metrics that drive business goals-Experience running experiments with GTM and growth strategies-Knowledge of ACH, Debit & Credit Card fundamentals-Plus points for knowledge of financial regulations-Experience dealing with fraud and building creative solutions-Be able to simulate and forecast different models to predict potential product outcomes-Understand the user acquisition journey and marketing journey What do we like? -A get-it-done mindset. Our team is driven to create new solutions, and resolve problems in an fast paced environment-Comfort working with various teams across the org to determine the best solution-Passion for security and internet ethics-Startup or growth-stage company experience-Interest in data and analytics-Care and respect of our customers’ privacy as if it were your own What We Offer Cloaked is a well-funded Series A startup based out of NYC. Although we are a distributed team, the NYC team operates with a hybrid model. The office building is home to several amenities, including a gourmet cafe, cocktail bar, and a rooftop work area. We have a fully built out kitchen packed with drinks and snacks. The Cloaked team has diverse interests and so we frequently embark on team outings and go out for socials! Compensation and Benefits We offer above market rate pay and equity based off of the market's best commercially available data. Your compensation will be a combination of salary, bonus and equity. Benefits Cloaked employees have 401K, as well as top of the line Health, Dental, and Vision benefits.We offer flexible work arrangements and the ability to work remotely as needed. Cloaked provides a home office stipend in addition to a new company laptop (and other tech depending on the role). Perks \uD83C\uDF34Competitive PTO: We encourage employees to take a minimum # of vacation per quarter. We see PTO as a preventative burnout measure and are committed to changing the industry standard. \uD83E\uDD38Monthly health stipend: Used for any kind of physical, mental or emotional care you’d like to take for yourself, be it a gym membership, a meditation app, or time with a personal trainer. \uD83E\uDD57 Late Night Meals: We understand that sometimes work can get in the way of meal prep. In response to that, we offer employees a monthly meal stipend to be used when they don't have time to get a home cooked meal going! \uD83E\uDDE0 Professional Growth: Opportunities for career development and personal growth are provided to all employees who seek to further their knowledge and capabilities through an unlimited professional development fund. Additionally team members are encouraged to regularly attend conferences and industry events. We are really excited about having you join our mission-driven team and help us build the future of online privacy! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Loop: Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India. Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline. Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others. About the Role: As a Product Operations & strategy associate in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, donning a product lens to maximize customer value. In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions like Engineering, GTM & Customer Success while owning key product and value metrics. Responsibilities: • Ownership of product north star metrics and customer value metrics, • Building playbooks for the product and product support functions, • Ownership of all internal products needed to be built across functions to ensure value delivery to customers, • Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc, • Collaborating with the product team on the product roadmap, taking business needs and customer needs into account Eligibility/ Fit: You are most likely a strong candidate for this role if you:, • Have 5-8 years of experience building/shipping software/ digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries, • Have proficiency in building low-code/ no-code tools or vibe-code your own products, • Have worked across product, growth, revenue or founder roles, • Have the ability to think metrics, funnels and dashboards, • Have the ability to break down complex business problems into parts and analytically solve them with obsession., • Have the ability to understand complex engineering problem statements from the lens of business and can make tradeoffs and build for a mix of AI and humans in the loop., • Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Partner Solutions Engineer to serve as the technical backbone of our Alliances organization. This role sits at the intersection of partner enablement, customer value delivery, and integration architecture. You will support Systems Integrators in deploying PolyAI into enterprise environments, help ISV partners integrate PolyAI into their products, guide SI partners in building proprietary IP around our technology, and ensure that customers realize the full value of PolyAI through partner-led engagements. This role also carries a forward-looking mandate: you will lead the adoption of AI tooling and automation across the Alliances and broader GTM organization, identifying opportunities to use platforms like Claude and other AI tools to make internal workflows more efficient and to embed AI-driven practices into partner deployment processes. You will report to the VP of Alliances. What You'll Do:SI Deployment Support & Technical Oversight • Serve as the primary technical resource for SI partners deploying PolyAI into enterprise customer environments — providing architectural guidance, integration design review, and escalation support, • Ensure SI-led deployments meet PolyAI's quality standards for telephony integration (SIP/PSTN), CCaaS platform connectivity (Genesys, NICE, Five9), CRM integration (Salesforce, Dynamics 365), and back-office API interconnection, • Develop and maintain technical enablement materials, reference architectures, and deployment playbooks that allow SI partners to execute independently at increasing scale, • Design and deliver technical onboarding, workshops, and certification programs for SI engineering teamsISV Integration & Technical Partnerships, • Support ISV partners in integrating PolyAI's voice AI capabilities into their own products — scoping integration requirements, advising on architecture, and guiding partners through development to production, • Work with PolyAI's Product and Engineering teams to ensure ISV integration requirements are reflected in API design, documentation, and roadmap priorities, • Help ISV partners realize maximum value from PolyAI by designing integration patterns that deliver compelling end-customer experiences and unlock new revenue opportunities for the ISVIP Development for SI Partners, • Collaborate with SI partners to design and build proprietary accelerators, vertical solution packages, and reusable integration templates on top of PolyAI's platform, • Provide technical architecture guidance that enables SIs to create differentiated, repeatable offerings — such as industry-specific conversation flows, pre-wired EHR or PMS integrations, and analytics dashboards — that they can take to market as their own IP, • Ensure SI-built IP meets PolyAI's technical standards and integrates cleanly with the core platformCustomer Value Realization Through Partners, • Act as a technical advisor to ensure enterprise customers achieve maximum value from PolyAI deployments delivered through SI partners — reviewing solution designs, identifying optimization opportunities, and supporting post-deployment performance tuning, • Bridge the gap between PolyAI's product capabilities and partner delivery execution, ensuring that what gets deployed in the field reflects the full potential of the platform, • Gather technical feedback from partner-led deployments and channel it to PolyAI's Product and Engineering teams to drive continuous product improvementAI Tooling & Workflow Automation, • Lead the adoption of AI tools and automation platforms across the Alliances and GTM organization — identifying use cases where tools like Claude, OpenClaw, and other AI platforms can streamline internal workflows such as partner enablement, deal support, content creation, and pipeline management, • Embed AI-driven practices into partner deployment processes — exploring how AI can accelerate conversation design, integration testing, QA, and post-deployment analytics, • Serve as the internal champion for practical AI adoption, building lightweight proofs of concept and rolling out tooling that the team can use immediatelyThe Ideal Candidate, • 5–7 years of experience in solutions engineering, partner engineering, sales engineering, or technical consulting — ideally in enterprise SaaS, contact center, voice AI, or CX technology environments, • Strong technical architecture skills: you can design integration solutions across telephony, CCaaS, CRM, and API-based systems, review partner solution designs, and provide credible technical guidance without needing to write production code yourself, • Willingness and ability to roll up your sleeves when needed — comfortable working with APIs, scripting, and troubleshooting integration issues alongside partner engineering teams, • Experience enabling technical partners: you have built enablement programs, reference architectures, or certification curricula that allowed external engineering teams to deploy or integrate a technology platform independently, • Familiarity with AI and voice technologies — conversational AI, speech recognition, NLP/NLU, large language models, or contact center automation, • Genuine enthusiasm for AI tooling and automation — you actively use tools like Claude, ChatGPT, or similar platforms in your own work and can see how they apply to team-level workflow optimization, • Strong communication skills: you can translate complex technical concepts for non-technical stakeholders and present credibly to both partner engineering teams and executive leadership, • Self-directed and comfortable working across multiple workstreams simultaneously in a fast-paced, high-growth environmentWhat Will Make You Stand Out, • Direct experience in contact center or voice AI technology — working with platforms like Genesys, NICE, Five9, Amazon Connect, Twilio, or similar, • Background supporting channel partners or systems integrators in deploying enterprise software — not just direct customer implementations, • Experience helping partners build IP, solutions, or practices around a technology platform, • Hands-on experience with AI/ML tooling, prompt engineering, or building automation workflows using AI platforms, • Familiarity with vertical-specific systems: healthcare (EHR, HIPAA), hospitality (PMS, loyalty platforms), or financial services (PCI-DSS, core banking) In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionCloud Systems Architect Employment Type: Full-Time, Mid-levelDepartment: Information Technology We are seeking a Cloud Systems Architect with experience with cloud infrastructure to engineer and support public, private and hybrid clouds. The ideal candidate will be proficient in a variety of cloud hosts including Amazon Web Services and Microsoft Azure at a minimum. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The candidate will be knowledgeable of the most recent updates and developments and act as an advisor to our customer in reference to the cloud management strategies to be employed to take advantage of the benefits offered by cloud computing such as being able to function without any restrictions to the workload, initiate as many workstations as necessary per time period and pay only for what they actually use. - The candidate will also work with the IT Security team to manage and maintain cloud systems security of the data and network resources. - The candidate will also be responsible for engineering on customer premise applications and systems interconnected to cloud resources. - Designs and defines system architecture for new or existing complex computer systems. - Determines systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security. - Coordinates design of subsystems and integration of total system. Identifies, analyzes, and resolves program support deficiencies. - Develops and recommends corrective actions. - May provide technical guidance for database administrators and software developers. Qualifications:- Experience with and a complete understanding of the technology required for cloud computing.- Experience with the skills to migrate applications to the cloud.- Be able to build relationships between the customers and the team members.- The ability and the knowledge to integrate services and tools to any and all areas to be used such as networks and data processing.- The ability and the knowledge to implement security information and event management to keep the customer's assets safe.- Experience with meeting or exceeding the requirements of cloud provider service-level agreements Experience with AWS and Azure.- Knowledge of a multitude of programming languages including Python, PHP, Java, Node and Ruby on Rails.- Typically a Bachelor's Degree and 6 years work experience or equivalent experience. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Tacombi is looking for a Director of Digital & E-commerce to join our team! Tacombi is seeking a Director of Digital & E-commerce to develop and lead our digital strategy. The right candidate is an experienced digital leader and true omni-channel thinker, who is comfortable balancing tactical execution and strategic leadership. This candidate has experience with foodservice delivery platforms, including owned and third party, and a track record of optimization. This leader will be capable of launching our CPG DTC business, and is an expert in digital marketing (including SEM), paid social, report development, agency management and team building. This leader will have the ability to recruit and manage top talent in the digital space. Your responsibilities will include: * Build 2022 and 3-year strategic plans, inclusive of off-premises, DTC and retailers. * Plan through capital needs of individual plan components, inclusive of a new Tacombi App, a Customer Relationship Management (CRM) plan, a DTC site, etc. * Identify growth opportunities, do budgetary and campaign planning, manage subsequent execution. * Help Tacombi.com reach its business objectives by leveraging SEM, SEO, affiliate, re-marketing, direct mail, paid social and other innovative mediums. * Grow Tacombi.com * Acquire new customers for Tacombi.com and convert users of 3P Apps to owned channels, increasing the percent of owned v. 3P * Improve the experience for customers using Tacombi.com and our app. Develop quantitative ways of measuring consumer satisfaction before and after changes. * Gather and leverage data fromtakumi.com and our app to drive business decisions. * Leverage data to gain leadership buy-in. * Develop a plan for to complete a better on the customer relationship and enhance the customer experience through digital transactions * Developing at the table system that enhances the customer experience, leveraging QR * codes or other * Work with cross functional partners in Taqueria operations and marketing to test other * points of digital connection with customers * Develop, build and manage Tacombi’s e-commerce and digital infrastructure and strategy to drive a seamless consumer experience. * Launch Vista Hermosa DTC site with retail products and unique to DTC innovation * Launch and manage Amazon business for Vista Hermosa * Launch DTC offering for Tacombi.com, potentially leveraging our Taquerias for fulfillment * Lead strategy and execution of all brand paid advertising on search and social platforms, including Facebook, Instagram, YouTube, and search engines. * Full P&L responsibility, including budget, hitting sales targets and maintaining bottom line targets. * Lead email marketing and customer lifecycle programs, including subscription acquisition, retention/reactivation programs and loyalty building communications across all digital channels. * Support creative production and planning with our internal brand and design teams by providing a constant feedback loop on performance and collaborating on new ideas to iterate and text messaging * Ensure proper collaboration between IT, Marketing, Creative and other cross-functional teams to deliver on eCommerce and Digital sales and performance objectives You should have: * An In-depth understanding of e-Commerce business models and how to drive e-commerce sales through innovative, effective and cost-efficient marketing/merchandising programs and strategies * Experience selecting and managing vendor partnerships * A consumer-centric mindset—you’ll learn the Tacombi consumer and make decisions through that lens * Proven ability to develop strategic plans independently while enlisting support cross-functionally * A partnership mentality—to work closely with marketing, design, sale sales and finance * Entrepreneurial and creative solution oriented mindset, with the ability to flex and help marketing and sales partners * You are: * Driven to make your work and the output of your team better each day * A self-starter with an entrepreneurial spirit, who is hungry for wins * An entrepreneur who takes ownership for results and how those results are achieved * A high achiever who is constantly striving to step up your game and learn new skills * One who takes initiative and demonstrates resourcefulness as a self-starter * Adaptable and ready for anything that comes your way; possessing strong critical thinking skills * Comfortable in a fast-paced environment where change is a constant * Driven, analytical and detail oriented * Passionate about collaborating cross-functionally to drive business change, even when it’s difficult * Flexible with ability to shift as priorities do * An “always on” sense of urgency; must be able and willing to work flexible hours and tackle needs as they arise * Genuine in your desire to help build bridges to Mexico, committing to authentically sharing the tradition and history of Mexico through great cuisine and hospitality. Why Tacombi: * We strive to build a culture driven by our values. * Adventure: You welcome the unknown and thrive in a growing environment * Fellowship: You love working with a team in service of one another and the community * Resourcefulness: You think creatively and get more done with less! * We care about our team members' health, wealth, and overall well-being. * Medical, dental and vision benefits for all full time employees * HSA/FSA available for pre-tax healthcare expenses * Retirement savings via a 401K * Pre-tax commuter benefits * We know that your quality of life matters. * Sick days * 10 company holidays * Vacation * While we ask all employees to join us in the HQ office (The Oficina), we allow for flexibility to match your working style and needs. * We want you to grow with us. * If you can help us find Tacombi talent, we’ll show our appreciation and reward you with a referral bonus. * Build your future along with ours. We invest in training and development to support team growth. * We love tacos. * Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us!

Job DescriptionAbout Loop: Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India. Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline. Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others. About the Role: As an Enterprise Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s Enterprise customers through our operations product. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop’s enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the operations product of Loop, Protect. In this role, you will cross-functionally impact our customer strategy by collaborating across functions like Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics. Responsibilities: • Ownership of key customer value metrics, • Building playbooks for the sales and customer support functions, • Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers, • Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc, • Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account Eligibility/ Fit: You are most likely a strong candidate for this role if you:, • Have at least 8-12 years of experience in an operations role in the restaurant industry or a direct to consumer brand or in the E-commerce, CPG or the hospitality industry, • Have been a Senior Manager or Director of Operations or in other senior operational roles, managing a broad charter across operations, • Are inherently a great sales person - be it selling a product, idea, project, vision or anything else!, • Have worked at a restaurant in-store in any capacity for 3 months or more., • Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them., • Have the ability to think metrics, funnels and dashboards, • Have exhibited leadership while also having worked in IC roles across your previous roles, • Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes, • Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.

Job Description Role Summary: We are seeking a highly skilled Technical Lead to drive the design, development, and optimization of AWS-based contact center and backend solutions. This role will focus on Amazon Connect and related AWS services, serving as a hands-on leader responsible for architecture, integrations, and technical excellence across customer engagement platforms. Key Responsibilities: Architecture & Design • Define and own the technical roadmap for Amazon Connect and related systems., • Architect scalable, secure, and resilient cloud-based contact center solutions., • Lead modernization and migration from legacy telephony platforms to Amazon Connect., • Oversee and guide a scrum team of developers through project delivery. Development & Integration • Design and build IVR/contact flows, Lex bots, routing logic, and voice/chat automation., • Integrate Amazon Connect with Salesforce, ServiceNow, and other enterprise systems., • Develop event-driven applications using AWS Lambda, API Gateway, DynamoDB, EventBridge, and Kinesis., • Implement AI-powered automation using Amazon Bedrock, OpenAI, or LangChain., • Train and mentor engineers transitioning into Amazon Connect development. Operations & Support • Oversee production stability, incident response, and performance tuning., • Conduct root-cause analysis and maintain observability via dashboards and SLIs/SLOs., • Ensure system reliability and compliance with security and IAM standards. Leadership & Collaboration • Lead and mentor cross-functional teams across development, data, and infrastructure., • Partner with network/security teams to uphold QoS and compliance requirements., • Provide tools and dashboards for business and operations reporting. Required Skills & Qualifications: • 10+ years of experience in telephony, contact center, or AWS backend development., • 3+ years hands-on experience with Amazon Connect (preferred)., • Strong AWS expertise: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM., • Experience integrating Salesforce Service Cloud Voice or similar CRM systems., • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation., • Strong understanding of REST/GraphQL APIs, JWT, OAuth, and SAML., • Proficiency with Terraform, CloudFormation, Git, and CI/CD tools., • Excellent communication, leadership, and stakeholder management skills. Preferred Certifications: • AWS Certified Solutions Architect or Developer, • Salesforce Service Cloud or Omni-Channel Certification

Job Description About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? • Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations., • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed., • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership. The Senior Account Executive will be responsible for driving new business, retaining and growing existing accounts, and delivering exceptional customer service to clients. The ideal candidate will excel at building relationships, presenting Pacvue's value proposition to a variety of audiences, and executing Pacvue's established sales process to consistently achieve revenue goals. Responsibilities: • Deliver the highest level of sales and customer service to our clients., • Prospect, penetrate and create new relationships with clients. Have a good sales process from identification of account, identification of correct contact, continued nurturing, demo, and closing of the account., • Retain and grow revenue from existing advertisers through upsell opportunities., • Understand Pacvue's tool suite, value proposition, and be able to present demos to all types of audiences – from practitioner to executive leadership., • Utilize Sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve goals., • Forecasting of expected revenue sold in., • 5+ years of B2B and/or SaaS sales experience, • Experience with sales CRM and prospecting tools such as Hubspot, Salesforce, Outreach.io or like programs, • Ability to work cross-functionally and with a wide range of employees with different skill sets., • Experience with paid search, eCommerce preferred, • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment., • Experience selling digital or online media., • Excellent organizational, interpersonal, as well as written and verbal communication., • Flexible Paid Time Off, • Paid Holidays and Floating Holidays, • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance, • 401k with Employer Match, • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of co

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Cashiers and Customer Service Team Members are responsible for providing customer service, operating registers, processing payments, assisting customers, bagging groceries, handling returns, assisting with Amazon returns and online order pickups, monitoring self-checkout stations, and maintaining fr

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Job Description BECOME A DELIVERY ASSOCIATE/BOX TRUCK DRIVER FOR CMAP INDUSTRIES REGULAR CLASS D LICENSE NEEDED (CDL LICENSE NOT REQUIRED) ON THE SPOT JOB OFFERS! Compensation: starting at $20/hour + bonuses, paid time off and health benefits (paid weekly) Opportunity: CMAP Industries is an Amazon Delivery Service Partner based out of Bayonne, NJ and servicing the lower Manhattan area. We are looking for dedicated and motivated individuals who are inspired to work smart and work hard in a team environment. As a Delivery Associate/Box Truck Driver, you will start your day at the DNK5 Amazon Warehouse in Bayonne, NJ, loading packages of up to 50 LBS into your assigned box truck. You will then drive to a designated location in Lower Manhattan where delivery associates/foot messengers will meet you. You will be responsible for sorting the packages and managing the foot messengers to complete all deliveries for the day. Once you are in the City, your role shifts to more of a dispatcher position – managing the team of walkers, keeping track of packages and reattempting deliveries, ensuring all company equipment is returned, acting as the liaison between walkers and dispatch and more. Currently, we are looking to fill full-time (4-5 days) and part-time (2-3 days) driver positions based out of Bayonne, but traveling to lower Manhattan. We are looking for dedicated, reliable people who are customer focused and want to join a growing organization with opportunity for promotion as we always try to hire from within first. Delivery Driver Associate Responsibilities: * Report to DNK5 Warehouse in Bayonne, NJ * Prepare your truck for the day of deliveries: * Loading up the truck with packages (up to 50 lbs) * Collecting all equipment needed for your walkers (devices, tablet, hand carts, bungee chords, uniforms, etc.) * Communicating with Dispatcher on Duty * Communicate with your truck/walkers on meeting location and ETA * Once parked in NYC, you will meet your walkers and set them up for their day, distributing routes, helping them load up hand carts, managing their clock in/outs, troubleshooting any issues, tracking their deliveries throughout the day and making provisions to ensure your truck gets finished and all packages are delivered * Communicate constantly throughout the day with your team to ensure you have a successful day as a truck – you are the leader of the truck * Communicate throughout the day with Dispatcher on Duty with any issues, if you need assistance or help from other trucks, report packages that are missing or marked incorrectly, etc. * You are solely responsible for the devices – you must keep track of which phone each walker has and ensure you return back to the station with all devices at the end of the day * Be a team player, a leader and help boost morale while out in the field – the walkers are working tirelessly on foot to deliver all the packages, you are there to encourage them and help them/coach them through it – you are a team with the same goal. * Retrieve all equipment back from the walkers at the end of the shift * Return back to the station and complete all end of shift duties including cleaning out the cab of the truck, restocking necessities for next day, post-trip inspections, returning all devices, keys and equipment back to our lockers, putting all devices back on the charges, returning all packages that are marked correctly, and updating the Dispatcher on Duty with any issues (broken equipment, any issues with walkers, etc.) * Maintain a positive, helpful, respectful and professional attitude while working with fellow drivers, management, walkers and Amazon Warehouse staff * You can expect to work between 8-10 hours a day * You can expect to be working during the day in the general area of Downtown Manhattan (Soho, Tribeca, Nolita) * We provide on-the-job training so that all of our employees feel confident in their job duties Delivery Driver Associate Requirements: * Must be 21 years or older * Must have a valid and clean driver's license within the state of employment (CDL not required) * DOT Medical Card is required (Very easy to obtain, we will let you know the steps) * Must be able to operate and navigate a delivery truck, GVWR 10,000 lbs. to 26,000 lbs. * Must be able to move boxes up to 50 lbs., with or without reasonable accommodation * Must consent to a drug screening * Must be able to read and speak English, for safety reasons * Must have good communication skills and the ability to work well with customers * Must have familiarity with a smart phone/tablet as you will need to communicate constantly with your walkers/dispatchers and use digital apps for delivering packages/tracking your truck’s progress throughout the day * Must have a positive, can-do attitude and be a team player. Come to work on time and be respectful towards your managers and colleagues * Must be willing to work on holidays and weekends, when needed. What is an Amazon delivery service partner? Amazon has partnered with local Delivery Service Partners (DSPs), independent delivery organizations that help Amazon deliver thousands of packages to customers every day. As an employee of an Amazon delivery service partner (DSP), you will work directly for the DSP that operates out of a local Amazon delivery station. Contact:

Simple Application, Immediate Hire.All Experience Levels Encouraged to Apply.Full Time, Part Time & Seasonal Openings Available.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Senior Manager, Systems Integration Partnerships to build, manage, and scale our systems integrator ecosystem. This role owns the full lifecycle of SI relationships — from identifying and recruiting the right partners, to enabling their technical and sales teams, to overseeing joint customer deployments, to helping SIs build proprietary IP around PolyAI's platform and take it to market. You will manage a portfolio of approximately 20 SI partners spanning global consultancies, mid-market integrators, and vertical specialists across healthcare, hospitality, and financial services. This is a hands-on role that requires both technical depth — you need to understand how PolyAI deploys into enterprise contact center environments — and business development instincts to structure partnerships that drive mutual revenue growth. You will report to the VP of Alliances. What You'll DoPartner Ecosystem Development • Identify, recruit, and onboard systems integrators aligned to PolyAI's priority verticals: healthcare, hospitality, and financial services, • Develop and execute joint business plans with each SI partner, including co-sell motions, revenue targets, and account mapping, • Build multi-threaded relationships across SI organizations — from practice leads and delivery teams to executive sponsorsTechnical Enablement & Deployment Oversight, • Oversee SI-led customer deployments to ensure quality, timeline adherence, and successful go-live outcomes, • Work with PolyAI's Solutions Engineering team to build certification programs, sandbox environments, and technical enablement materials for SI partners, • Understand PolyAI's integration architecture — SIP/PSTN telephony, CCaaS platforms (Genesys, NICE, Five9), CRM systems (Salesforce, Dynamics 365), and back-office APIs — well enough to guide partner delivery teams and troubleshoot escalationsIP Development & GTM, • Help SI partners develop proprietary accelerators, vertical solution packages, and reusable integration templates built on PolyAI's platform, • Collaborate with partners on go-to-market strategies for their PolyAI-powered offerings, including joint case studies, co-marketing campaigns, and event participation, • Position PolyAI as a platform SIs can build a practice around — not just a product they deployPerformance Management & Cross-Functional Alignment, • Track partner-sourced pipeline, influenced revenue, deployment velocity, and customer time to value through partners across the portfolio, • Run quarterly business reviews with SI partners and internal stakeholders, • Align closely with PolyAI's direct sales team, Solutions Engineering, Product, and Marketing to ensure SI activity reinforces the overall go-to-market strategyThe Ideal Candidate, • 5–7 years of experience in systems integration, channel partnerships, or technical alliances — ideally with time spent both at an SI (delivery side) and at a technology vendor (partner management side), • Technical fluency in enterprise contact center architecture: telephony, CCaaS, CRM integrations, and API-based system interconnection. You don't need to write code, but you need to hold your own in a technical deployment review, • Experience managing a portfolio of 15–25 SI or channel partners with measurable revenue impact, • Track record of enabling partners to build IP, solutions, or practices around a technology platform, • Direct experience in at least one of PolyAI's target verticals: healthcare, hospitality, or financial services, • Strong business development instincts — comfortable negotiating partnership terms, structuring co-sell agreements, and presenting to SI executive leadership, • Highly organized with strong CRM discipline (Salesforce preferred), • Self-starter who operates well in a fast-paced, high-growth environment with limited playbook — you'll be building this function, not inheriting itWhat Will Make You Stand Out, • Experience with conversational AI, voice AI, or contact center automation technologies, • Existing relationships with SI practice leads at firms like Accenture, Slalom, Cognizant, Deloitte, or mid-market integrators in the CX space, • Background in deploying or integrating with platforms like Genesys, NICE, Salesforce Service Cloud Voice, or Amazon Connect In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description Role Summary: We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services. This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies. Key Responsibilities: * Contact Flow Development: * Design, develop, and maintain voice and chat contact flows in Amazon Connect. * Implement serverless functions using AWS Lambda (Node.js, Python, or Java). * Incorporate Amazon Lex for conversational chatbot functionality. * System Integration: * Connect Amazon Connect with internal systems and third-party tools using APIs, S3, DynamoDB, and API Gateway. * Support integrations with CRMs like Salesforce or ServiceNow. * Configuration & Optimization: * Set up routing profiles, queues, and agent hierarchies. * Analyze usage data and feedback to improve system performance and call flows. * Monitoring & Maintenance: * Use CloudWatch for logging, monitoring, and alerting. * Troubleshoot production issues and ensure platform reliability. * Documentation & Collaboration: * Maintain up-to-date documentation for all integrations and flows. * Work with QA, DevOps, and product teams to deliver high-quality solutions. Required Qualifications: * 1–3 years of experience in software development or cloud engineering. * Some hands-on exposure to Amazon Connect or similar contact center technologies. * Familiarity with AWS Lambda, Lex, S3, DynamoDB, and API Gateway. * Basic programming knowledge in Node.js, Python, or JavaScript/TypeScript. * Understanding of CI/CD pipelines, Git, and Infrastructure-as-Code (CloudFormation or CDK). * Strong analytical and communication skills. * Willingness to learn and receive training on Amazon Connect. Preferred Qualifications: * AWS Certified Developer or AWS Cloud Practitioner certification. * Experience with Salesforce Service Cloud Voice or similar CRM integrations. * Understanding of telephony, IVR, and ACD systems. * Familiarity with Agile/Scrum development environments.

Job Description CD Baby is the world's largest digital distribution platform for independent artists. For more than 20 years, we've empowered creators to release their music to Spotify, Apple Music, YouTube, Amazon Music, TikTok, Instagram, and 150+ platforms worldwide—paying out nearly $1 billion Built by artists, for artists, CD Baby is a mission-driven, artist-first company. Our Customer Experience team plays a critical role in protecting artist trust, resolving complex issues, and ensuring creators can focus on what matters most: making music. We're looking for a Customer Support Manager to own the operational excellence of our Customer Support function while staying deeply connected to the artist experience. This role sits at the core of our CX organization. You'll partner closely with the Director of CX to execute strategy and manage and develop our Customer Support team. You'll be accountable for day-to-day performance across all support tiers, while also leading meaningful initiatives that improve quality, scalability, and efficiency. We're looking for an experienced Customer Experience (CX) Operations Manager to help optimize, maintain, and evolve our CX systems — with a strong initial focus on our existing Zendesk implementation. This role is ideal for someone who thrives at the intersection of systems, process, and customer empathy — and who's excited by the opportunity to help CD Baby artists have a seamless distribution experience. This is a hands-on leadership role for someone who owns outcomes end-to-end. You'll stay close to the details, handle mid-level escalations, use data to surface systemic issues, and elevate our support operations to get us ready for our next stage of growth. This hybrid role will be based in our New York City office location. What You Do: Team Leadership • Lead day-to-day Customer Support operations across daily, weekly, and monthly workflows, • Own customer service KPIs, including response times, satisfaction scores, and qualitative feedback, • Act as operational lead during incidents or high-impact issues, • Develop deep expertise in the independent music ecosystem and product suite, • Handle tickets daily to stay close to customer sentiment and trends, • Set standards for quality, speed, and tone across all channels, • Build scalable processes, training, and documentation, • Own reporting across Zendesk Explore and Google Suite, • Track and improve CSAT, resolution rates, response times, and automation performance, • Use data to identify inefficiencies and drive measurable improvements, • Work cross-functionally with Product, Tech, and Digital Operations to deliver scalable improvements that reduce contact rates and increase efficiency, • Support the Director of Customer Experience in driving automation and operational projects that raise the bar for customer experience, • 5+ years as an experienced customer support leader with strong operational and people-management skills, • Previous experience in music distribution or music tech industries a plus!, • Comfortable operating in complex domains involving royalties, metadata, rights, and platform integrations, • Strong data analysis skills - confident using Google Sheets (pivot tables, formulas) to interpret trends and performance, • Technically advanced experience with CRM systems, automation tools, and AI-driven workflows (e.g., Zendesk, Intercom, or similar), • Excellent written and verbal communication skills, • Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations, • Comfortable with change, ambiguity, and fast iteration - able to prioritize what matters most without losing sight of the details, • Hands-on, decisive, and accountable—you spot problems and fix them, • Ample opportunities to work with leaders and employees across our business, • Work in a collaborative environment full of mission driven, innovative, and passionate people, • Be part of an open, welcoming, and inclusive culture Ensuring a diverse and inclusive workplace where we learn from each other is core to CD Baby's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. The Customer Service Associate serves as the front-line owner of the customer experience, ensuring inquiries, issues, and order needs are fully resolved from first contact through completion. This role acts as the operational bridge between customers and technical teams. This is a three on-site days weekly that requires both execution and judgment: handling day-to-day transactions while actively driving solutions, follow-ups, and communication to maintain a high level of service. Responsibilities: Own Customer Requests & Resolutions • Manage customer interactions across multiple platforms such as Phone, Email, Voicemail, Dynamics and messaging platforms, • Investigate and resolve Trade and Order issues, Product concerns, and service inquiries end-to-end, • Proactively follow up with customers and internal teams until cases are fully completed, • Serve as the communication liaison between customers, technical staff, and sales specialists, • Accurately process Trades Returns, Exchanges, and used-item requests, • Handle payments including Credit Card, Check, Direct Deposit and PayPal transactions, • Support inquiries related to Trades, Website, Amazon, and eBay orders, • Screen and route calls to appropriate sales or technical specialists, • Support off-site customer service team inquiries and information requests, • Monitor and respond to Dynamics messages, Voicemail, Email, and eBay messages consistently, • Identify recurring customer concerns and help prevent repeat issues, • Maintain an optimistic, solutions-focused approach to problem solving, • Assist with operational support needs within the department when required, • Customer service experience with direct problem resolution, • Strong written and verbal communication skills (Spanish a plus), • Comfort learning and discussing photography equipment or technical products, • Ability to manage multiple open cases while maintaining accuracy, • Self-directed, accountable, and comfortable working independently or within a team Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together. Pay range for this role:$21—$23 USD

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Flex Schedule 7a-11p EST / Medical-Dental-Vision-Life-AD&D / 401(k) +3% / Generous PTO + Parental Leave - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone calls and providing compassionate and empathet

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work

Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued; Present a professional