Customer service associate jobs in Rome, New YorkCreate job alerts

Job DescriptionSalary: $75,000 - $110,000 Annually Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Network Engineer - Professional Services Job Description Department: Services Reports To: Director of Services Job Summary The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud). The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients. The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain. The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring. The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability. Essential Functions: Network Management * Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.) * Work with Professional Services and Security on network designs * Perform hardware replacement / upgrades * Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.) * Maintain network documentation for all clients * Setup, configure and manage network monitoring and alerting * Responsible for network performance management, tuning and capacity planning * Ensure network equipment configurations are documented and backed up for all clients * Other duties as assigned VoIP Phone System Management * Manage and maintain Cisco Webex and Call Manager VoIP phone systems * Perform VoIP phone systems patching and upgrades * Ensure systems configurations are documented and backed up for all clients Tools Deployment, Configuration and Maintenance * Setup, configuration and management of network monitoring and alerting systems to ensure alerts are configured appropriately and distributed via email/ texting or phone, alerting all relevant parties. * Set up and review network monitoring Metrics and respond proactively, before symptoms appear * Manage and maintain other tools used to centrally maintain multiple infrastructure platforms * Network Tools training for other team members * Look at tools through the lens of efficiency, reduce complexity, clicks, time Automation * Improve efficiency with automation and procedures * Develop and maintain automation routines and troubleshooting scripts to automate routine tasks such as Patch Management, bug fixes, security policies, etc. * Develop automated reports to provide metrics to other teams * Research and strive to further improve existing automation where possible. Maintain Documentation for common tasks to provide consistent service delivery across all clients * Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure • Maintain Documentation for network management tools and services Maintain change management records Perform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional and prepared for various potential interruptions * Ensure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devices * Make DNS changes * Routinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closed * Schedule and manage planned maintenance windows effectively communicating to all clients prior to, during and after the planned maintenance * Develop Subject Matter Expertise in network management and operational best practices. * Mentor others * Obtain and sustain necessary certifications for M.A. Polce to maintain partnership status with vendors. * Participate in the After Hours On-Call Support rotation * Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades * Demonstrates the ability to work efficiently and effectively without supervision. * Other duties as assigned Required Qualifications: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience * CCNA Certification * Minimum of 3 years experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching * Minimum of 1 years experience with IT Infrastructure Operations Management * Customer Service focused * Very detail oriented * Ability to work under stressful situations * Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers. * Excellent organizational skills with ability to team with others to develop and deploy projects and solutions. * Ability to obtain and maintain security clearances for our clients (if needed) * Hold a valid drivers license and be able to commute to client locations Preferred Qualifications: * Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, etc.) * Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.) * Experience with CISCO Call Manager * Experience with network monitoring tools * Experience with NextGen Firewalls (NGFW) * Experience with Cisco Firepower Desired certification/ Licensing: Education: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience Other Requirements: • Ability to pass a background check Certification(s): • CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred

West [Department Manager] As a Head Cashier at Lowe's, you'll: Provide supervision, coaching, and support to the Customer Service Associate - Front End Team; Help open or close the front-end of the store; Deliver a checkout experience that is quick, professional, and friendly; Ensure merchandise is

Customer Service / Remote] - Anywhere in U.K per year / Medical, dental & vision / 401k match / PTO / Employee discount - As a Customer Care Associate at Levi Strauss, you will: Resolve customer inquiries and complaints in a timely and professional manner; Provide exceptional customer service throug

Customer Service / Remote] - Anywhere in U.Up to $50K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at CreativeX, you will: Manage incoming customer inquiries via email and chat; Provide timely and accurate responses to customer questions and concerns; Troublesho

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Job DescriptionBenefits: • Simple IRA, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Rome, NY and help customers with their insurance and financial services needs, including: • Auto insurance, • Home insurance, • Life insurance, • Retirement planning ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Steven Jarvis - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage client accounts and update information in the database., • Assist clients with policy changes and inquiries., • Process insurance claims and follow up with clients on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Circle K - 8709 Nys Route 26 Turin Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel con

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience

Up to $60K per year / Health, dental & vision / 401k match / PTO / Mac computers + WFH stipend / Monthly internet & phone reimbursement - As a Customer Service Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone; Provi

Up to $60K per year / Health, dental & vision / 401k match / PTO / Mac computers + WFH stipend / Monthly internet & phone reimbursement - As a Customer Service Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone; Provi

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Walgreens - JobID: 86967217008 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Dollar Tree - 2309 Nott St E [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the st

Walgreens - JobID: 87585939200 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Dollar Tree - 15 Park Avenue [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the st

Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recove

Dollar Tree - 34 Oriskany Blvd [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the

Walgreens - JobID: 86354518208 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Family Dollar - 1750 Black River Blvd N [Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets

Dollar Tree - 205 W Erie Blvd [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the s

Strong customer service skills and a warm, polished presence with clients. Collaborate closely with the Studio Manager, Owners, and service providers to create a client-centered atmosphere.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service expe

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service expe

Customer Service Associate - Temporary. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poste

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service expe

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Customer Service Associate - Temporary. Models and shares customer service best practices with all team members to deliver a distin

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service expe

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service expe

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service expe

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience

Family Dollar - 1000 Court Street [Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive

Up to $60K per year / Health, dental & vision / 401k match / PTO / Mac computers + WFH stipend / Monthly internet & phone reimbursement - As a Customer Service Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone; Provi

Walgreens - JobID: 84431394656 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Handle incoming customer service calls. Accept customer calls and return customer. Dispatch incoming customer phone calls.

Circle K - 5254 W Seneca St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lotte

Paid Family and Medical Leave (up to 2 weeks after 1 year of service). Company match after 1 year of service).

At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the live

Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. As a Customer Service Assoc

K+ per year / Medical, dental, and vision / WFH budget / Monthly cell phone & internet budget / PTO - As a Customer Experience Associate at Benepass, you will: Provide exceptional customer service to clients through various communication channels such as phone, email, and chat; Respond promptly to i

Monitor and respond to customer reviews and feedback, providing timely and professional resolutions; Create and maintain customer accounts and profiles, ensuring accurate and up-to-date information; Proactively identify and troubleshoot customer issues, escalating to appropriate departments when nec

Walmart - 710 Horatio St - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the s

Lowe's - 710 Horatio Street [Retail Associate / Personal Shopper] As a Fulfillment Associate at Lowe's, you'll: Assist customers, delivery team members, and Installation Providers by pulling and preparing orders prior to pick up, replenishing shelves for next customers, etc; Help ensure that the rig

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer