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Job DescriptionSalary: $75,000 - $110,000 Annually Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Network Engineer - Professional Services Job Description Department: Services Reports To: Director of Services Job Summary The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud). The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients. The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain. The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring. The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability. Essential Functions: Network Management * Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.) * Work with Professional Services and Security on network designs * Perform hardware replacement / upgrades * Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.) * Maintain network documentation for all clients * Setup, configure and manage network monitoring and alerting * Responsible for network performance management, tuning and capacity planning * Ensure network equipment configurations are documented and backed up for all clients * Other duties as assigned VoIP Phone System Management * Manage and maintain Cisco Webex and Call Manager VoIP phone systems * Perform VoIP phone systems patching and upgrades * Ensure systems configurations are documented and backed up for all clients Tools Deployment, Configuration and Maintenance * Setup, configuration and management of network monitoring and alerting systems to ensure alerts are configured appropriately and distributed via email/ texting or phone, alerting all relevant parties. * Set up and review network monitoring Metrics and respond proactively, before symptoms appear * Manage and maintain other tools used to centrally maintain multiple infrastructure platforms * Network Tools training for other team members * Look at tools through the lens of efficiency, reduce complexity, clicks, time Automation * Improve efficiency with automation and procedures * Develop and maintain automation routines and troubleshooting scripts to automate routine tasks such as Patch Management, bug fixes, security policies, etc. * Develop automated reports to provide metrics to other teams * Research and strive to further improve existing automation where possible. Maintain Documentation for common tasks to provide consistent service delivery across all clients * Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure • Maintain Documentation for network management tools and services Maintain change management records Perform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional and prepared for various potential interruptions * Ensure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devices * Make DNS changes * Routinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closed * Schedule and manage planned maintenance windows effectively communicating to all clients prior to, during and after the planned maintenance * Develop Subject Matter Expertise in network management and operational best practices. * Mentor others * Obtain and sustain necessary certifications for M.A. Polce to maintain partnership status with vendors. * Participate in the After Hours On-Call Support rotation * Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades * Demonstrates the ability to work efficiently and effectively without supervision. * Other duties as assigned Required Qualifications: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience * CCNA Certification * Minimum of 3 years experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching * Minimum of 1 years experience with IT Infrastructure Operations Management * Customer Service focused * Very detail oriented * Ability to work under stressful situations * Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers. * Excellent organizational skills with ability to team with others to develop and deploy projects and solutions. * Ability to obtain and maintain security clearances for our clients (if needed) * Hold a valid drivers license and be able to commute to client locations Preferred Qualifications: * Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, etc.) * Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.) * Experience with CISCO Call Manager * Experience with network monitoring tools * Experience with NextGen Firewalls (NGFW) * Experience with Cisco Firepower Desired certification/ Licensing: Education: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience Other Requirements: • Ability to pass a background check Certification(s): • CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred

Job DescriptionSalary: $45,000 - $75,000 Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Inside Account Manager Department: Business Development Reports To: Director of Business Development Job Summary The Inside Account Manager supports the Account Managers and works on a team with other Inside Account Managers, Consultants and Solutions Architects. The primary responsibility of the Inside Account Manager is to effectively execute the tasks necessary to consummate a sales opportunity and to provide the client with all items needed to acquire or maintain products, services and support. The Inside Account Manager assists the Account Manager with opportunities by preparing proposals and quotes while effectively keeping a helping to keep an active dialogue going with the client as necessary and needed. Essential Functions: • Effectively presents customer contract renewals and service upgrades., • Completes additional duties and special assignments as requested., • Demonstrates the ability to work efficiently and effectively without supervision., • Creates / Processes Orders and tracks order status for PM or CIC Team Supervisor., • Talks with vendors/partners regarding new programs, pricing, deals and promos., • Supply & organize all part numbers, descriptions, quantities, and pricing on all worksheets., • Work with PM or CIC Team Supervisor to keep them update on quote/proposal signoffs., • Process and track RMAs for equipment returns, • Prepares quotes accordingly for equipment and renewals, etc., • Call distributors or vendors to discuss stock and pricing., • Complete purchase orders when quotes are signed., • Follows and supports a stringent sales process, effectively documenting the steps and dialogue in a presales ticket, • Effectively registers opportunities with appropriate vendor programs for equipment and product pricing competitive advantage, • Orders/Quotes replacement parts/upgrades ( i.e., Memory, hard drives), • Orders/Quotes software & licensing (i.e., Microsoft office, adobe, antivirus), • Field phone calls Hunt Group, • Other duties as requested In the performance of their respective tasks and duties all employees are expected to conform to the following: • Perform quality work within deadlines with or without direct supervision, • Interact professionally with other employees, customers, and suppliers, • Work effectively as a team contributor on all assignments, • Foster, promote, and contribute to a positive team environment throughout the company, • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Required Qualifications: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. • Analyticalthe individual synthesizes complex or diverse information, • Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully, • Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings, • Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness, • Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions, • Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans, • Safety and securitythe individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly, • Proficient in Microsoft Office / M365 Apps, • Specifically Outlook, Excel & Word Preferred Qualifications: • Experience in the Information Technology and/or Security Industry Education: • BA/BS in Information Technology discipline or have the equivalent in experience with emphasis on business and / or Information Technology Other Requirements: • Successful background check

Remote Jobs are now available in your area. Great pay and flexible hours. Easy apply online. This position is a work from home position. You will not need to come into the office. No Experience Needed. Benefits: Health Insurance, 401K, Vacation& PTO. Apply now! Work from home roles are a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Employees communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description: Max pay rate 20/hr Customer Care Advocate - Virtual Group Life Products.

Job Description: Max payrate is $20/hr Location is Oriskany, NY - candidate must be located within one hour of Oriskany, NY Training timeframe and hours: 10/06 - 11/05 will be the training.Training will be in person Monday Thursday and virtual on Friday Hours for training will be from 8:00 am - 5:0

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).

Work From Home Customer Service – Research Panelist/Focus Groups (Remote)Part-Time | Remote Work Opportunity | Flexible ScheduleAbout This OpportunityWe are seeking dedicated individuals to participate in legitimate market research studies as remote research panelists across the USA. Focus groups:

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Other duties include adapt to shifting priorities and busine

Bring your energy to the role of Walmart Customer Service Representative (Remote) to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and assist with organizing, stocking, and general upkeep. Other duties include support the preparation and delivery

An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and coordinate tasks to ensure deadlines are met. Other duties include work collaboratively across teams and

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).

Bring your skills to our team as a Remote Customer Service Rep, where you will follow schedules and complete assigned tasks on time, manage simple records and enter information accurately, and help organize and maintain a tidy workspace. Additional duties include provide friendly assistance to custo

We’re looking for a Remote Customer Service Rep to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and gain knowledge of company offerings to better serve clients. Other duties include adapt to shifting priorities and business needs, ma

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

Join our growing team as a Amazon Customer Service Representative (Remote) to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and follow safety procedures and company policies. Other duties include gain knowledge of compa

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Other duties include adapt to shifting priorities and busine

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home and their technical foundations. Contributing to various operations, such as staying on top of shipme

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).

We’re looking for a Remote Customer Service Rep to respond promptly to inquiries and resolve basic issues, coordinate tasks to ensure deadlines are met, and manage daily responsibilities with a focus on quality and efficiency. Other duties include assist with processing returns and exchanges, main

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We have an opening for a talented Amazon Customer Service Representative (Remote) to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Provide excellent interactions with customers and colleagues.

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. Job Title: Customer Service Representative. Maintain a clean and organized customer service

We have an opening for a talented Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, adapt to shifting priorities and business needs, and support the preparation and delivery of goods or services. Other duties include respond promptly to inquiries and r

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. Job Title: Customer Service Representative. You will play a key role in enhancing the custo

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. You will play a key role in enhancing the customer experience, ensuring customer satisfacti

Now hiring an experienced British Airways Customer Service Representative (Remote) to respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, and assist with organizing, stocking, and general upkeep. Other duties include manage daily responsib

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. Maintain a clean and organized customer service area. Previous customer service experience

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. Job Title: Customer Service Representative. Maintain a clean and organized customer service

Make an impact in the role of FedEx Customer Service Agent to perform responsibilities as a Customer Service Agent.

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. Basic computer skills and familiarity with customer service software. Job Title: Customer S

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

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We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Required Skill: Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Experience: Customer Service: 3 years Work environment: Office. Proven ability to communicate Ability to record and maintain accurate details of all customers interactions, inquirie