Installation and Repair Technician
hace 12 días
Murfreesboro
Job DescriptionSalary: ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. Weve had the home team advantage for over 75 years, and were proud to serve the communities where we live, work, and play. JOIN THE HOME TEAM • Award-Winning Culture: 2023 & 2024 Best Places to Work, • Trusted Local Employer for over 75 Years: 4.7 Google Star Rating, • Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings, • Top 100 Fiber-To-The-Home Leader, • 401k + Match, HSA, and more! WHAT WERE OFFERING The Installation and Repair Technician is responsible for installing and repairing communication lines and services for residential and business customers, including telephone, high-speed internet, and digital TV. This role requires a strong commitment to safety and the ability to deliver exceptional customer service. Additional responsibilities include troubleshooting service lines and wireless CPE, responding to customer requests and complaints, and operating company equipment. Sign-on bonus of up to $2,000, based on experience, paid on first paycheck. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. • Perform and complete installations, troubleshooting, and repairs for connects, upgrades, and relocates for telephone, high-speed internet, and Digital TV customers., • Plan and complete installations for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes per company standards., • Recognize and inspect existing ground wiring or make new ground according to Company policy to protect employees, customers, and equipment from electrical shock or damage., • Recognize and understand how to configure customers' equipment to connect to the internet via a modem or wireless router and set up IPTV service, including connecting standard consumer electronic devices such as DVD players, computers, laptops, tablets, smartphones, and telephone handsets., • Understand, maintain, and repair existing equipment by using test sets to locate line or equipment trouble and determine necessary repairs., • Repair, replace, and splice aerial and underground cable (copper and fiber) to restore services to the system specifications., • Complete and maintain records as required, including entering all necessary information on work orders to ensure accurate documentation in the customers account., • Clean, maintain, and organize stock for company vehicles, ensuring equipment is prepared for safe operation and upholds the highest brand standards., • Provide exceptional customer service by educating customers on product and service usage while recommending solutions to meet their needs. WHAT YOU BRING: • Minimum of one year of experience in telecommunications., • Previous technical support experience preferred., • Strong technical aptitude for troubleshooting and resolving customer issues., • Valid TN drivers license with satisfactory driving record required., • Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records., • Skilled in using various services and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets., • Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment., • Excellent customer service skills with strong time management and multitasking abilities., • Ability to work both independently and as part of a team., • Proficient in PC software installation, support systems, email, and Microsoft Office Suite., • Strong written and verbal communication skills., • Self-motivated, detail-oriented, and organized, with the ability to work efficiently to meet deadlines., • Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge., • High level of integrity and professional values. POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a full-time position based out of our Murfreesboro, TN office, with travel throughout the assigned Middle Tennessee territory. A company vehicle is provided. WHO WE ARE United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industrys best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas. UNITED COMMUNICATION'S CORE VALUES: We enrich our communities and the lives of our neighbors through reliable connections and passionate service. • Safety we assure the safety of everything we do., • Service we are responsive, informed, and easy to do business with., • United we communicate and collaborate., • Integrity we keep our promises and do the right thing even when no one is watching., • Driven we serve to win customers.