Operations Manager - Customer Experience
15 days ago
Denver
Job Description Operations Manager – Customer Experience Location: Cherry Creek, CO Employment Type: Full-Time Compensation: $90,000+ annually Overview Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. No industry-specific experience required. We provide full training. What You’ll Do • Own daily operations in a customer-facing, high-volume environment, • Lead, coach, and develop a team while driving accountability to performance standards and KPIs, • Ensure every customer interaction is professional, efficient, and high-quality, • Oversee scheduling, staffing, and workflow management to maintain smooth operations, • Track, analyze, and improve key performance metrics related to service, productivity, and overall experience, • Identify operational gaps and implement process improvements, • Step in as needed to support the team and maintain service levels What This Role Feels Like • Fast-moving environment where priorities shift and strong leadership is critical, • A balance of people leadership and operational execution, • High standards — you’ll be measured on team performance and consistency, • A role where you are actively involved, coaching in real time, and driving results daily What We’re Looking For • 3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments, • Proven ability to manage team performance, metrics, and day-to-day operations, • Strong communication skills with the ability to coach, problem-solve, and lead effectively, • Comfortable working in a structured, process-driven environment, • Highly organized with the ability to manage multiple priorities simultaneously Preferred Background • Hospitality, restaurant, or hotel leadership, • Retail or service environments with high standards and performance expectations, • Experience with scheduling systems, staffing, or workflow coordination, • Background in customer experience or relationship-driven environments About You You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level. Training & Requirements • No clinical or industry-specific experience required — full training provided, • Ability to work on-site in a structured, fast-paced environment, • Comfortable managing schedules, workflows, and performance expectations Compensation & Benefits • $90,000+ base salary, • Health, dental, and vision coverage (90% employer-paid), • 401(k) retirement plan, • Paid time off: 10 days (15 after first year) + 10 paid holidays In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $90,000+$120,000 annually.