Buscar empleo: 140 ofertas de trabajo de Customer Service en Palm Bay, Florida (octubre 2025)

Christian Care Ministry

Customer Service Advocate

hace 28 días

Melbourne

Job Description Urgently hiring Customer Service Advocates for a 10/27/25 start date! The starting rate for this role is $19.25 per hour Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday. The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Job Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith. Essential Job Duties & Responsibilities • Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace, • Troubleshooting and resolving issues, • Working with a high sense of urgency with all medical service providers and program members, • Showing compassion and understanding to customers in need, • Meeting monthly service objectives as outlined by management, • Embracing any additional training, development, or special assignments with optimism, • Adhering to company rules and policies, • Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others, • Offering prayer to all members and providers at every appropriate opportunity, • Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs, • Oral and written communication expertise, • Typing speed of 30 wpm or more, • Reading and interpreting documents, • Strong multi-tasking, • Critical thinking and problem solving, • Applying understanding to carry out instruction furnished in written, oral, or diagram form, • Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom, • Familiarity working with two computer monitors, • Strong knowledge of computer hardware and software, • Maintaining strict adherence to scheduled tasks, • Staying connected in a remote environment using multiple communications channels, • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity., • Customer Focus - Build strong customer relationships and deliver customer-centric solutions., • Ensures Accountability - Holding self and others accountable to meet commitments., • Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems., • High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required, • Two years high volume contact center experience preferred We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others. For full-time employees working 30 hours or more, some of our benefits include, but are not limited to: • 100% paid Medical for employees/99% for family, • Generous employer Health Savings Account (HSA) contributions, • Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance, • 6 weeks of paid parental leave (for both mom and dad), • Dental - two plans to choose from, • Vision, • Short-term Disability, • Accident, Critical Illness, Hospital Indemnity, • 401(k) – up to 4% match on ROTH or Traditional contributions, • Generous paid-time off and 11 paid holidays, • Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo, • Employee Assistance Program including no cost, in-person mental health visits and employee discounts, • Monetary Anniversary Awards Program GOD-HONORING healthcare AFFORDABLE choice ACCEPTABLE under the law In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:\r\n\r\nGOD-HONORING healthcare\r\nAFFORDABLE choice\r\nACCEPTABLE under the law \r\n\r\nIn 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.

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