Account Manager
2 days ago
Dania Beach
Job DescriptionBEIA (Business Express Insurance Agency) is a rapidly growing commercial insurance agency serving customers across 20+ states with industry-leading 5-star customer service ratings. We specialize in small business insurance with our trademark approach: "Insurance, the Express Way." We're seeking a client-focused Account Manager who thrives in a fast-paced, technology-forward environment and is passionate about building lasting relationships with small business owners. Responsibilities: • Serve as primary point of contact for assigned book of business, managing client inquiries via phone, email, and text, • Process policy changes and endorsements efficiently and accurately, • Manage policy renewals and conduct proactive coverage reviews to identify gaps, • Cross-sell additional coverages based on thorough understanding of client operations and risk exposure, • Follow up on outstanding quotes and bind new coverage, • Maintain accurate client records and documentation in agency systems, • Provide knowledgeable guidance on commercial insurance products including Workers Compensation, General Liability, Business Auto, Property, and specialty coverages, • 1-3 years of customer service or client-facing experience, • Insurance experience preferred (or strong willingness to learn), • Current insurance license or ability to obtain within 90 days of hire, • Exceptional communication skills - articulate, professional, and personable, • Excellent phone etiquette with ability to explain complex insurance concepts clearly, • Strong organizational skills with ability to manage multiple priorities simultaneously, • Proficient with technology systems and quick to learn new platforms, • Self-motivated with ability to work independently, • Competitive base salary with performance-based bonus structure, • Comprehensive 14-day training program with ongoing professional development, • Paid sick days and holidays, • Monday-Friday schedule - no weekends, • Growth opportunities within a rapidly expanding agency, • Modern technology stack and streamlined processes