Customer Service Representative (CSR)
12 days ago
Staten Island, Richmond County
• Responding to inquiries: Answering customer calls, emails, or chat promptly
• Resolving issues: Addressing customer complaints and other problems efficiently
• Providing information: Sharing up-to-date product and service information
• Upselling: Offering products or services when appropriate
• Escalating issues: Bringing issues to the attention of the right manager or department
• Collaborating: Working with other departments to resolve customer concerns
• Maintaining records: Keeping accurate records of customer interactions and transactions