Account Manager
hace 8 días
Jamestown
Job DescriptionDescription: Job Summary: The Sales Account Manager is responsible for developing long-term relationships with customers and overseeing customer accounts. This person will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience and will help grow our business by building successful, long-term client relationships. Duties/Responsibilities: • Manages a portfolio of accounts to achieve long-term success., • Develops positive relationships with clients., • Acts as the point of contact and handle customers’ individual needs., • Generates new business using existing and potential customer networks., • Resolves conflicts and provide solutions to customers in a timely manner., • Reports on the status of accounts and transactions., • Multi-tasks between various programs and phone calls., • Enters correct customer and customer order data into a CRM and ERP system., • Opens and maintains customer accounts., • Contributes to the team effort by accomplishing related results., • Manages in-coming calls., • Works closely with various other departments., • Processes customer design and cost requests., • Prepares and presents quotes., • Performs other duties as assigned. Requirements: Required Skills/Abilities: • Proven customer support experience., • Strong phone contact handling and active listening skills., • Familiarity with CRM systems and practices., • Customer orientation and ability to adapt/respond to different types of personalities., • Excellent communication, written, and presentation skills., • Strong organizational skills and ability to multi-task, prioritize and manage time effectively., • Ability to work in a team environment., • Proficient with Microsoft Office Suite or related software., • Excellent interpersonal skills both oral and written. Education and Experience: • High school diploma or equivalent; college degree preferred, • At least two years of sales and/or customer service experience preferred., • Understanding of manufacturing processes preferred. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at a time.