Passenger Service Agent (Provo, Utah)
3 days ago
Provo
Job Description Summary The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Core Competencies • Able to work efficiently as a part of a team as well as independently., • Attention to detail in all areas of work., • Greet and process passengers for outbound flights at the check-in counter and gate., • Actively participates in the Safety Management System (SMS), • Inspect and verify passenger documentation., • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination, • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated., • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights), • Makes announcements regarding flight activity at gate or over airport’s general PA system., • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise., • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance., • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival., • Always maintain the level of service expectations for the passenger and the airline customer., • Comply with all company, local, state, federal, and carrier SOP and security requirements., • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security., • All employees are responsible for ensuring quality control in their own activities., • Cooperate fully with Inspectors to achieve quality inspection commitments., • Must be 18 years of age., • High School diploma., • Enthusiastic about Customer Service, • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis., • Ability to work nights, weekends, holidays, and varying schedules., • Proficient Computer Skills, • Must be able to stand, lift, bend for an extended period., • Must successfully complete airline specific training programs and recertification, • The ability to read, write and fluently speak and understand the English language. Ability to work nights, weekends, holidays, rotating shifts and varying schedules.