Customer success manager jobs in Oceanside, New York - Page 2Create job alerts

Job DescriptionGeneral Manager - Crumbl Cookies Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience. Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us! As a General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today! Role • Be present and work on the floor with the crew (this will be roughly 85% to 90% of where your time will be spent), • Manage Assistant General Manager, shift managers, and bakers, • Address employee questions and concerns, • Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors, • Days: Monday through Saturday, • Total 10 Days PTO for Vacation and Sick Time, • Employee Discount, • Off Every Sunday, • Early close on certain holidays, • Quarterly Bonuses -Your success is our Success!, • Regular performance collaboration and career growth opportunities, • Valid Driver's License (Required), • Ability to lift packages between 10-55 lbs, • Ability to be on your feet for the entire shift, • Crumbl shirts and hat (required to be worn at each shift) will be provided, • Black pants, • Black sneakers, • Proprietary software (Crumbl platform), • Apple products (Apple TV, iPads), • When I Work, • Taking ownership of all operational aspects, • Training all roles including bakers, shift leads, and delivery drivers, • Knowing your team well enough to identify the employees who may want further training to advance to the next level/role, • Maintaining set standards such as cleanliness and quality control, • Creating work schedules and addressing any schedule gaps, • Tracking sales and calculating healthy labor cost, • Managing new applications, interviewing, and hiring new employees, • Sharing and enforcing state and corporate policies and rules, • Addressing and documenting any employee disputes and infractions, • Interacting with customers and resolving any service issues, • Stepping into various roles when the store needs help such as baker, delivery, restocking

Job DescriptionJob Description About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit • You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines, • Representing yourself and the H&M brand positively during customer interactions, • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them, • Establish & analyze sales and budget goals, creating plans to optimize results, • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers, • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives, • Manage your department in a cost-efficient way, • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges, • Ensure all admin routines for both people and operations are handled in a correct way Fashion & Trend Awareness • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc, • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Team & Development • Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store, • Complete performance evaluations and succession planning to support business & team needs, • Retain and share your knowledge and skills with your team, • Collaboration, planning & teamwork with in-store Visual Merchandiser team, • Give & receive feedback with your colleagues to learn, develop & support each other, • Responsible for the teams planning & scheduling, • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc, • Ensure all procedures, routines, and legal requirements in all areas of the store are followed, • Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution • Secure a clean and tidy sales floor and back of house including stockroom areas, • Ensure high fashion quality, visual and commercial product presentation, with good garment care, • Secure good stock levels and provide input on allocation to Area team, • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided, • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc), • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store, • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc), • Responsible for opening & closing of store dailyQualifications Who You Are • To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others., • You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics., • You are achievement-oriented, motivated by performance and competition to be truly customer centric. Why You’ll Love Working at H&M • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability, • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years, • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues, • We are an inclusive company where you’re encouraged to be yourself at work, • You will have access to a large global talent community, where career growth and aspirations have no limits, • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community, • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Additional Information Compensation: expected base salary range is $22.82-$26.84 hourly** EEOC Code: SLS Pay Status: Non-Exempt, Hourly *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at , and use Ask a Question. Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description: At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.