Unit Manager - Theo & Betty's - Paine Field Airport
6 days ago
Everett
Job Description Job Overview Join our dynamic team as a Unit Manager at Theo & Betty's, located at Paine Field Airport! In this energetic leadership role, you will oversee daily restaurant operations, ensuring exceptional food quality, outstanding customer service, and efficient team management. As a key driver of success, you will lead a talented staff in a fast-paced environment, fostering a positive work culture while maintaining high standards of food safety and hospitality. Your passion for the concessions industry and leadership skills will inspire your team to deliver memorable experiences for every guest. Position Summary The Unit Manager is responsible for the overall operation, financial performance, and leadership of Theo & Betty’s, a quick‐service deli and retail concept located in a secure airport environment. This role has full accountability for staffing, guest satisfaction, operational execution, financial results, and compliance with company standards and all airport, safety, and security requirements. This is a working management position. The Unit Manager is expected to spend approximately 85–90% of each workday actively working in the unit, performing operational and service functions alongside the team while providing hands‐on leadership, oversight, and support. The Unit Manager leads by example, maintains a visible presence on the floor, and partners closely with supervisors, associates, and leadership to ensure a safe, efficient, and profitable operation in a fast‐paced, high‐volume airport setting. Key Responsibilities Leadership & Team Management • Recruit, hire, onboard, train, schedule, and develop supervisors and associates., • Provide ongoing performance coaching, feedback, and corrective action as needed., • Foster a culture of accountability, professionalism, teamwork, and guest service excellence., • Ensure consistent enforcement of company policies, procedures, and standards., • Partner with Human Resources on employee relations matters, documentation, investigations, and compliance. Guest Experience • Ensure exceptional guest service standards are consistently met or exceeded., • Address and resolve guest concerns escalated from supervisors., • Monitor service execution and adjust staffing and positioning as needed to support peak travel times., • Maintain a welcoming, clean, and organized service and retail environment at all times. Operations & Food Service Execution • Oversee daily food, beverage, barista, and retail operations., • Actively participate in daily operations as a working manager for the majority of each shift., • Ensure compliance with all food safety, sanitation, and health regulations., • Maintain brand standards for product quality, preparation, presentation, and portion control., • Ensure proper use, cleanliness, and maintenance of all equipment and facilities., • Effectively manage operational challenges inherent to an airport location. Financial & Business Management • Full P&L responsibility, including revenue, labor, food cost, and controllables., • Develop and manage schedules to align labor with fluctuating business volume and budget targets., • Oversee cash handling controls, deposits, audits, and loss‐prevention practices., • Monitor inventory levels, conduct counts, investigate variances, and implement corrective action plans., • Analyze performance metrics and implement strategies to improve profitability and efficiency., • Grow business revenues through planned local marketing initiatives and additional revenue opportunities as presented. Compliance, Safety & Airport Requirements • Ensure compliance with all airport, TSA, Snohomish County credentialing, and security regulations., • Maintain readiness for inspections, audits, and credentialing requirements., • Ensure all employees understand and follow airport access protocols and security standards., • Promote a safe working environment and immediately address safety hazards or concerns. Qualifications • Minimum 3–5 years of General Manager or senior management experience in food service, coffee, retail, or hospitality., • Demonstrated experience managing financial performance and budgets., • Strong leadership, communication, and problem‐solving skills., • Ability to manage in a fast‐paced, high‐volume, highly regulated environment., • Proven ability to lead by example, hold leaders accountable, and drive results., • Proficiency with POS systems, scheduling tools, and inventory management., • Experience planning and fostering revenue growth strongly preferred., • Ability to stand for extended periods and lift up to 30 lbs as needed., • Open schedule with flexible availability, including early mornings, weekends, holidays, and emergency coverage., • Ability to read, write, and understand English. Airport Requirements • Must be able to obtain and maintain a Paine Field Airport Security Badge issued through Snohomish County., • Must successfully pass all TSA‐required background checks and fingerprinting., • Must comply with all airport, TSA, Snohomish County, and security regulations at all times. Work Environment This position operates within a secure airport environment and requires frequent interaction with travelers, airport personnel, vendors, and internal teams. The role demands adaptability, strong leadership presence, hands‐on operational engagement, and strict adherence to safety, security, and operational standards in a dynamic, high‐traffic setting. Embark on a rewarding career where your leadership transforms everyday dining into extraordinary experiences! We are committed to supporting your growth through ongoing training & development opportunities. Join us to make an impact in a vibrant hospitality environment that values innovation, teamwork, and excellence. Job Type: Full-time Pay: From $80,250.00 per year Benefits: • 401(k), • 401(k) matching, • AD&D insurance, • Dental insurance, • Disability insurance, • Employee discount, • Health insurance, • Health savings account, • Life insurance, • Opportunities for advancement, • Paid orientation, • Paid time off, • Paid training, • Pet insurance, • Retirement plan, • Vision insurance, • Day Shift (Required) Today’s airport concessions environment is constantly changing and Concessions International understands that keeping up with those changes and taking care of its guests requires a strong infrastructure and careful planning. Over the years, the success has been based on providing the right mix of outstanding food quality, variety, reasonable prices, proactive facility management style and commitment to customer satisfaction. The company’s family of employees, managers, subtenants and partners are the right mix of many cultures, backgrounds and skill levels that continuously positions CI to move competitively into the future. CI’s extensive industry experience has prepared it to compete for new contracts, continue steady growth and be the airport concessions employer of choice while maintaining a strong commitment to value and service.About Concessions International:\r\n\r\nToday’s airport concessions environment is constantly changing and Concessions International understands that keeping up with those changes and taking care of its guests requires a strong infrastructure and careful planning. Over the years, the success has been based on providing the right mix of outstanding food quality, variety, reasonable prices, proactive facility management style and commitment to customer satisfaction. The company’s family of employees, managers, subtenants and partners are the right mix of many cultures, backgrounds and skill levels that continuously positions CI to move competitively into the future. CI’s extensive industry experience has prepared it to compete for new contracts, continue steady growth and be the airport concessions employer of choice while maintaining a strong commitment to value and service.