Shift Manager - Theo & Betty's - Paine Field Airport
hace 6 días
Everett
Job Description Job Overview Join our dynamic team as a Shift Manager at Theo & Betty's, located at Paine Field Airport! In this energetic leadership role, you will assist unit manager to oversee daily restaurant operations, ensuring exceptional food quality, outstanding customer service, and efficient team management. As a key driver of success, you will lead a talented staff in a fast-paced environment, fostering a positive work culture while maintaining high standards of food safety and hospitality. Your passion for the concessions industry and leadership skills will inspire your team to deliver memorable experiences for every guest. Position Summary The Service Shift Manager (Supervisor) is a working leader responsible for overseeing daily shift operations at Theo & Betty’s, a quick‐service deli and retail concept located in an airport environment. This role supports the Unit Manager by supervising associates, ensuring exceptional guest service, maintaining operational standards, and enforcing company policies as well as all airport and security requirements. The Service Shift Manager leads by example—actively performing barista, cashier, and food preparation duties while coordinating staff coverage, addressing guest concerns, and ensuring compliance with food safety, cash handling, and security protocols. Key Responsibilities Shift Leadership & Team Supervision • Supervise and support associates during assigned shifts., • Assign workstations, manage breaks, and ensure adequate staffing coverage., • Monitor employee performance and provide real‐time coaching and direction., • Enforce company policies, procedures, and standards consistently., • Escalate performance, attendance, or conduct concerns to the Unit Manager and HR as appropriate. Guest Service • Lead by example in delivering prompt, friendly, and professional guest service., • Address guest questions, concerns, or complaints and resolve issues promptly., • Ensure a welcoming, clean, and organized service environment at all times. Barista, Cashier & Food Service Operations • Perform all associate‐level duties when needed, including:, • Preparing and serving coffee and espresso beverages to standard., • Operating POS systems and processing transactions accurately., • Preparing made‐to‐order sandwiches and food items according to brand guidelines., • Monitor product quality, presentation, and portion control., • Ensure compliance with all food safety and sanitation standards. Operational & Cash Accountability • Ensure proper cash handling procedures are consistently followed throughout each shift., • Assist with opening and closing procedures, including cash counts, cleaning, and restocking., • Prepare and facilitate daily bank deposits in accordance with company policy., • Conduct inventory counts and partner with management to develop action plans for abnormal cost results., • Monitor inventory levels and promptly notify management of shortages, variances, or issues., • Ensure equipment is used properly and report maintenance or safety concerns as needed., • Monitor revenue levels and make appropriate labor adjustments to control costs during assigned shifts. Compliance & Safety • Ensure adherence to health, safety, and sanitation regulations., • Enforce airport security requirements and access protocols., • Maintain awareness of TSA, Port of Everett, and airport operational standards. Qualifications • Previous supervisory experience in food service, coffee shop, or hospitality preferred., • Strong customer service, leadership, and communication skills., • Ability to lead, motivate, and hold team members accountable., • Ability to work efficiently in a fast‐paced, high‐volume environment., • Must be able to stand for extended periods and lift up to 30 lbs as needed., • Flexible schedule availability, including early mornings, weekends, and holidays., • Ability to read, write, and understand English. Airport Requirements • Must be able to obtain and maintain a Paine Field Airport Security Badge., • Must successfully pass a TSA‐compliant background check, including fingerprinting., • Must comply with all Port of Everett and airport security rules and protocols at all times. Work Environment This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fast‐paced operational setting. Embark on a rewarding career where your leadership assists in transforming guest's travel into an extraordinary experience! We are committed to supporting your growth through ongoing training & development opportunities. Join us to make an impact in a vibrant hospitality environment that values innovation, teamwork, and excellence. Job Type: Full-time Pay: From $24.00 per hour Expected hours: 35 – 45 per week Benefits: • 401(k), • 401(k) matching, • AD&D insurance, • Dental insurance, • Disability insurance, • Employee discount, • Health insurance, • Health savings account, • Life insurance, • Opportunities for advancement, • Paid orientation, • Paid time off, • Paid training, • Pet insurance, • Retirement plan, • Vision insurance, • Day Shift (Preferred) Today’s airport concessions environment is constantly changing and Concessions International understands that keeping up with those changes and taking care of its guests requires a strong infrastructure and careful planning. Over the years, the success has been based on providing the right mix of outstanding food quality, variety, reasonable prices, proactive facility management style and commitment to customer satisfaction. The company’s family of employees, managers, subtenants and partners are the right mix of many cultures, backgrounds and skill levels that continuously positions CI to move competitively into the future. CI’s extensive industry experience has prepared it to compete for new contracts, continue steady growth and be the airport concessions employer of choice while maintaining a strong commitment to value and service.About Concessions International:\r\n\r\nToday’s airport concessions environment is constantly changing and Concessions International understands that keeping up with those changes and taking care of its guests requires a strong infrastructure and careful planning. Over the years, the success has been based on providing the right mix of outstanding food quality, variety, reasonable prices, proactive facility management style and commitment to customer satisfaction. The company’s family of employees, managers, subtenants and partners are the right mix of many cultures, backgrounds and skill levels that continuously positions CI to move competitively into the future. CI’s extensive industry experience has prepared it to compete for new contracts, continue steady growth and be the airport concessions employer of choice while maintaining a strong commitment to value and service.