Payer Credentialing Supervisor
1 day ago
Buffalo
Job DescriptionJob Title: Payer Credentialing SupervisorLocation: RemoteHire Type: Temp-to-PermPay Range: $32.00 - $37.00/hourWork Type: Full-timeWork Model: RemoteWork Schedule: Monday – Friday, 8am – 4pm Recruiter Contact: Amy Dugenske, Karissa Lubberts, Luisia Beato, & Scope:Positional OverviewThe Imagine Group is recruiting for a Payer Credentialing Supervisor on behalf of our client, a leading not-for-profit healthcare network serving Western New York, this organization provides comprehensive medical services through hospitals, outpatient centers, and long-term care facilities across the region. It is committed to advancing community health through innovation, education partnerships, and patient-centered care. In this role, you will be responsible for leading a remote team of 10–12 specialists, responsible for payer enrollment, and ongoing credentialing activities. This role ensures daily operational execution, maintains quality and accuracy, drives team engagement in a virtual environment, and partners closely with leadership to meet turnaround times, compliance standards, and performance goals. The supervisor is accountable for team culture, workload management, coaching, and administrative oversight. The supervisor must maintain a service-focused mindset to support your team, providers and payer relationships.Role & Responsibility:Tasks That Will Lead to Your Success • Reinforce a highengagement remote culture, including consistent cameraon expectations., • Hold daily team touchpoints to align on priorities and remove blockers., • Participate in three weekly alignment meetings with the Manager for updates and issue review., • Conduct weekly 1:1s with each specialist., • Support virtual teambuilding and recognition activities., • Support change management efforts during team expansion, process updates, and transitions., • Directly oversee specialists performing handson payer enrollment work., • Assign daily tasks, balance workload, and ensure deadlines and SLAs are met., • Maintain clear priorities and communicate expectations consistently., • Monitor progress on applications, followups, and aging tasks., • Provide realtime coaching, feedback, and process reinforcement., • Conduct quality checks on applications, documentation, and followup work., • Track individual performance and development against goals., • Identify training needs and partner with leadership to execute training plans., • Document coaching conversations and performance feedback., • Manage timecards, PTO, and daily staffing coverage., • Maintain and enforce the responsibility matrix for the team., • Monitor performance trends, outliers, and support PIPs when needed., • Oversee daily performance tracking and metrics., • Conduct staff quality audits and ensure documentation accuracy.Skills & ExperienceQualifications That Will Help You Thrive, • High School Diploma., • Experience supervising and leading credentialing, payer enrollment (10+ staff), • Proven success managing remote team, including daily huddles, 1:1’s, coaching, and performance tracking and oversight., • Hands – on experience with payer enrollment workflows, provider onboarding, and credentialing process., • Strong working knowledge of major payer requirements, especially Highmakr, IHA, Fidelis, UHC, Medicare, Univera, Aetna, Cigna / MVP, Wellpoint, and NY/PA Medicaid., • Experience resolving payer escalations, navigating complex payer rules, and managing high-volume application pipelines., • Leadership and team management in a remote environment., • Strong communication skills with the ability to set expectations and provide clear direction., • Coaching, performance management, and quality assurance., • Time management, prioritization, and workload balancing., • Problemsolving and escalation handling., • Lead a distributed team with consistency, accountability, and engagement., • Maintain accuracy and quality in a highvolume, deadlinedriven environment., • Build trust, motivate staff, and foster a positive team culture., • Adapt quickly to changing priorities and operational needs., • Ability to learn and manage enrollment / credentialing systems, payer portals, and workflow tools quickly., • Use data and metrics to drive decisions and performance improvement., • Remote candidates will be considered based on skillset and experience., • Ability to sit for extended periods while working at a computer or reviewing billing records., • Work is typically performed in an office environment with minimal exposure to health or safety hazards.