Patient Access Supervisor
1 day ago
Valhalla
Job DescriptionSupervisor, Patient AccessJob Type: Temporary (6-Month Assignment) Pay Rate: $32-36/hour Location: Hawthorne, NY | On-site (Monday-Friday, Business Hours) Job OverviewMadison Approach Staffing is recruiting for a Supervisor, Patient Access for our client's Patient Accounts department. Our client is a large healthcare organization seeking an experienced healthcare operations leader to oversee daily patient access functions including pre-registration, registration, insurance verification, and inpatient notifications for both inpatient and outpatient services. This role manages admissions, discharges, and transfers while supervising registration staff in a 24/7/365 operation. The ideal candidate has strong leadership skills, deep knowledge of revenue cycle operations, and ability to drive process improvement while ensuring patient and physician satisfaction. This is a 6-month temporary assignment.Key ResponsibilitiesOperations Management • Oversee all patient access administrative functions including admissions, discharges, and transfers for inpatient and outpatient services, • Manage daily operations of pre-registration, registration, insurance verification, and inpatient notification processes, • Ensure adequate professional staffing levels and coordinate staffing needs to support accurate completion of scheduled patients, • Schedule registration representatives ensuring proper coverage of 24/7/365 department operations, • Monitor key performance metrics and accuracy of patient accounts; identify trends and system issues, • Coordinate integration of pre-registration, pre-certification, insurance verification, and medical necessity checks with scheduling department, • Resolve duplicate MRN issues, manage dashboards and worklists associated with patient access functionsLeadership & Staff Development, • Provide on-site direct leadership and management by coaching, developing, and empowering direct reports, • Manage non-clinical staff to promote optimal productivity, achieve patient and physician satisfaction, and engage employees to perform at highest level, • Conduct personnel actions including performance evaluations, scheduling, and weekly timecard approvals, • Train new employees on all applications associated with admissions, discharge, and transfer activities, • Provide ongoing updates, education, and follow-up training to team members, • Role model professional behaviors, approaches, and attitudes, particularly in stressful situationsProcess Improvement & Quality, • Identify areas for process improvement and implement solutions to enhance patient access operations, • Monitor daily quality of key performance metrics and account accuracy, • Develop and implement processes for responding to patient and employee concerns and issues, • Serve as liaison between physician practices, management, and supporting departments, • Foster positive relationships with patients, physicians, and internal departments, • Utilize education, experience, and analytical judgment to ensure patient and physician satisfactionRevenue Cycle & Denials Management, • Comply with denials management policy to determine cause, resolve issues, and assist with appeals preparation, • Support re-billing processes for inpatient and outpatient denials, • Ensure resolution of relevant insurance verification and authorization matters prior to date of service, • Coordinate with revenue cycle team on insurance verification processes and medical necessity requirementsSystem & Technology Management, • Oversee use of patient management systems, Kronos, payer websites, and document imaging systems, • Resolve system issues and coordinate with IT and vendors as needed, • Ensure accurate data entry across multiple patient access programs and software platforms, • Attend meetings related to job functions and responsibilitiesRequired Skills & Experience, • Experience: 3 years healthcare revenue cycle or clinic operations experience, OR 1+ year in related leadership role, • Education: High school diploma or GED required, • Systems Proficiency: Kronos, patient management systems, payer websites, document imaging systems, vendor management platforms, • Medical Knowledge: Medical terminology, Medicare medical necessity guidelines, commercial authorization requirements, • Technology: Microsoft Office Suite (Excel, Word, Outlook), data entry across multiple systems, • Revenue Cycle Knowledge: Understanding of hospital operations, authorization requirements, procedures, and protocols, • Clinical Documentation: Ability to read and understand clinical documentation, anatomy, and ICD codes with emphasis on inpatient and outpatient services, • Leadership: Proven ability to manage, coach, and develop staff in fast-paced healthcare environment, • Communication: Proficient oral and written communication skills; ability to communicate cooperatively with patients, families, providers, and staff, • Customer Service: Handle difficult or upset callers with professionalism and compassion, • Problem-Solving: Strong attention to detail with ability to assess and resolve conflicts in timely manner, • Multi-Tasking: Work effectively in multi-task, fast-paced environment while prioritizing and completing tasks timely, • Interpersonal Skills: Tact, understanding, and ability to build relationships across departmentsPreferred Skills & Experience, • Bachelor's degree in Healthcare Administration, Business Administration, or related field, • CHAM (Certified Healthcare Access Manager) or CPAR (Certified Patient Access Representative) certification, • Experience supervising 24/7 healthcare operations, • Epic or other enterprise EMR experience, • Knowledge of New York State-specific payer requirements and regulations, • Experience with healthcare denials management and appeals processes, • Bilingual (English/Spanish) helpful, • PHR or SHRM-CP certification for HR/personnel management functionsWork Schedule & Details, • Full-time position: Monday-Friday, business hours (flexibility required for 24/7 operation coverage), • On-site in Hawthorne, NY, • Temporary assignment: 6 months, • Large healthcare organization environment, • Supervisory role managing registration representatives in high-volume patient access department, • May require occasional evening, weekend, or holiday coverage to support 24/7/365 operations, • Fast-paced, multi-tasking environment requiring strong organizational skillsTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration. #zrCompany DescriptionWe don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential. We staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors. If you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential. \r\n\r\nWe staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors. \r\n\r\nIf you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.